D-Patrick BMW Service and Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melessa Lewis
a year ago
They give great customer service! Phil made sure my car got to where it needed to be and I was satisfied with it. He was great to chat with. Everyone is so friendly and my car was serviced and a car wash which is always nice and all done in timely manner.Service: Oil changeService: Oil change

  michael padgett
8 months ago
GREAT SERVICE! Best place to buy a car. They take care of you from start to finish. Sales team, especially Mike are awesome.

  Scott Pfeiffer
3 years ago
We appreciated the effort put in to see to our vehicle while we were on a road trip. Even though the appointment wasn t available before Tuesday (we made the appointment on Sunday), we appreciated that they got a look at the issue on Monday to diagnose the issue ahead of the appointment.While there were issues in getting the work completed as more issues became known through the repair process, we were kept informed. It would have been nice if a greater amount of inspection of the brake system would have allowed for more of the parts to have been ordered at the outset.Overall, I really appreciated the attention we received during the process.Service: Brakes

  Juanita Reisz
2 years ago
Had a warning symbol come up while I was traveling.Called DPat when I got back and had them check it out. They found the fault and explained what it was and what it meant. Very professional and comforting to know that their was no problem and what possible causes of the fault were. As always, service is very good and professional. Always great service.Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Oil change

  C. J. Barnard
a year ago
D-Pat BMW service goes above and beyond with video inspections that are sent immediately, constant updates from staff, complimentary wash/vacuum, and fast, friendly service. I am beyond impressed each time I have service work completed here...thank you!Service: Oil changeService: Oil change

  Rob Lapekas
a year ago
Always great service and friendly staff. We have been D patrick customers since 2013 and have purchased 3 vehicles and had several normal maintenance and collision services. All have been at or past expectations.

  Katherine Bunting
2 years ago
The D-Patrick BMW Service center is phenominal. The gentleman dealing with our BMW was polite and professional. The video that we received during our wait was unexpected and delightful. With this added technology there is no doubt that the service was completed and thorough. Excellent customer service.Services: Transmission, Air & cabin filter replacement, Tires, Electrical, Auto engine diagnostic, Brakes, Air conditioning, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Tires, Electrical, Auto engine diagnostic, Brakes, Air conditioning, Battery, Oil change

  Natasha McClure
4 years ago
The people working there are very nice. However, their prices are astronomical! $155 an hour to run a diagnostic. Each system takes and hour! No way! I have been working on cars for years. I know better. They want a lot of money for nothing. $199.00 to change light bulbs! $75.99 for windshield wipers! Honestly it saddens me to think that people could get taken advantage of like this.

  Stacey Lawson
2 years ago
Great experience at D-Patrick Center today. This was my first time getting my car serviced at this location. Very thoughtful that technician pulled the car under the awning when finished because it was pouring rain. Much appreciated.Service: Oil changeService: Oil change

  Dianne Fisher
2 years ago
Service scheduling app was easy to use. Upon arrival, Service Advisor was friendly and efficient, received a video of the vehicle's inspection and concluded with easy payment options.Service: Air & cabin filter replacementService: Air & cabin filter replacement

  Deb Burroughs
3 years ago
I was treated with the utmost respect here. I needed a loaner car and was provided one free of charge - a brand new BMW! It was fun to drive, but I was glad to get my car back and running as it should. Thank you!

  Robert Denney
2 years ago
Fantastic service. I was treated very kindly and my car was taken care of very fast as I scheduled an appointment. They cleaned it as well. Thank you.Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  David Diekmann
2 years ago
Very thorough inspection of vehicle for regular maintenance plus sent me a video showing the work being completed. Even washed and vacuumed out the floor mats before I picked it up. Very pleased.Service: Oil changeService: Oil change

  Charlie Johnson
3 years ago
What great service and information obtained about my vehicle. Will definitely return. I definitely felt treated fairly and as a welcome guest.Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Oil changeServices: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto engine diagnostic, Oil change

  Irene Ferrell
a year ago
Diagnostics on my trunk. Work will be done in future. They reacted quickly and had my car back to me in a timely manner.

  Joe Bontrager
2 years ago
I tried to order parts for my car.The guy made me feel like I was an incredible inconvenience for asking several questions.I finally just went online and not only did I not have to deal with rude people I got my parts much cheaper

  Bob Dillow
3 years ago
The quality of the service exceeded my expectations. In addition to the primary reason for my service visit you were able to contact the wheel repair contractor who was available to fix the wheel during my visit.Services: Body & Trim, Oil changeServices: Body & Trim, Oil change

  kent kleiman
2 years ago
I had a part that failed from a repair last Spring. The part was still under warranty and they made it right. Good to work with. Great explanation about what needed repaired.Service: Air conditioningService: Air conditioning

  Nancy Tarsitano Drake
3 years ago
I brought my SUV in and a car was waiting for me; paperwork was ready; vehicle was ready before scheduled time; everyone professional; everyone was wearing masks. Great service.

  Mack Brady
3 years ago
I've owned Lexus and Cadillac, but the service people at D-Patrick are by far the best. Matt is super. Thank you for providing great service.Service: Oil changeService: Oil change

  Eldora Baumgart
2 years ago
New tires. The service consultant helped to get three of my tires warranted. It s was great. He was enthusiastic and great to work with.Service: Oil changeService: Oil change

  Matt Boyer
2 years ago
Unfortunately it took about 6 weeks to get the necessary parts for the repair, but once they came in, my repairs were done quickly and efficiently.Service: Steering & suspension repairService: Steering & suspension repair

  Tanya Gordon
2 years ago
Always great working with Matt! He's always helpful and very professional!! Five stars all the way!!Services: Tires, Auto engine diagnosticServices: Tires, Auto engine diagnostic

  Thomas Hajewski
3 years ago
The service at D Patrick is great! Friendly, efficient, effective and always on time. The only place I would go to for service.Services: Tires, Electrical, Brakes, Battery, Oil changeServices: Tires, Electrical, Brakes, Battery, Oil change

  Michael Millay
3 years ago
Service was quick and well done. Work started at scheduled time. Replaced defective airbag on 2001 BMW.

  Timothy Shea
2 years ago
Great experience, I even received a video review of the service performed...Super impressed.

  kat partridge
3 years ago
Always like their quality of service. I heard water pumps were prone to go out in this car.... they should recall themService: Auto engine diagnosticService: Auto engine diagnostic

  KD Conkright
a year ago
D-Pat BMW Service is always fantastic. They are honest and try to help with all aspects of the service on my BMWService: Oil changeService: Oil change

  Don Hester
4 years ago
I have owned many vehicles that I have bought from DPatrick dealerships. I have always had 'excellent' service experiences from beginning to end.

  Vic Brown
2 years ago
They were great, best part, they gave us a tip on a great donut shop across the street.Service: Oil changeService: Oil change