Tom Kelley Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joseph Guelli
5 months ago
My wife has been looking for a Bronco Heritage Limited for several months now. The ones we found in Florida were as much as 25k over sticker. The ones we found outside of Florida which had a reasonable markup were too much of a hassle as the dealer would not assist with shipping. At Kelly Ford not only did we get a very fair deal on an extremely limited production Bronco but they scheduled the shipping and really made it a very easy purchasing experience, I would like to thank the whole team at Kelly Ford for their help.

  ForeverLawn Northeast Indiana
11 months ago
What a great experience from start to finish. Being a Z-plan buyer(father retired from ford) with the crazy economic times most dealers aren t accepting the discount off the lot, but Tom Kelley chose to support the Ford family and accept the Z-plan discount. Added bonus car free car washes for life!

  Hoopty Hoop
3 months ago
My first trip to Kelley for service since moving to a new town. They got me in with an appointment within an hour for an oil change, and fixing my tire beads on 3 of the 4 tires. The synthetic oil change did not cost any more than anywhere else and I was impressed overall.

  Justin Sprunger
4 months ago
Drove buy the dealership totally randomly and saw a truck that interested me. From the start to the finish of the buying process it was simple. They were competitive with their trade offer and made the process incredibly easy. Would definitely recommend.

  Michelle North
2 months ago
I took my 2019 Ford Explorer in to a Kelley Body Shop to get a quote on painting my hood and came out with a new hood and paint job covered on warranty by Ford!Jonathon wrote up 2 quotes for it, but offered to check into it because of the corrosion. Thankful he went above and beyond for me.I also went ahead and had them replace my damaged side mirror at my cost.Highly recommend Kelley Automotive Group and all their services!

  Kristy Plagmann
a year ago
I worked with Nate West and I would recommend him to anyone in the market for a new or used car! He was very polite and knowledgeable the entire time! He went above and beyond to assist me in my car buying experience! From the moment I walked in he greeted me with a friendly smile and a fantastic attitude! We picked out a perfect car that fit my needs in my budget perfectly! Thanks again Nate for the perfect car buying experience!

  Daniel Girard
5 months ago
Sold a junk vehicle to me with major issues right off the lot, then refused to fix the vehicle. Not much more to say about their commitment to serve the customer, a quick buck is all they care about.

  Betsy Nimmo
10 months ago
It was a great experience. Jeremy worked hard to locate my new car. Once I was able to take delivery of it, Nate helped with setting it all up to go down the road. From the floor mats to making sure my phone was connected, he didn t miss a detail.

  Michael Brainerd
7 months ago
My Dad had his car in the shop there to have a ball joint put on and an alignment done. I picked up the car for my Dad because he had to leave town for work. Upon leaving the dealership grounds I heard a clunking noise coming from somewhere underneath the car that wasn't there before and the car pulls to the right so bad that I cannot let go of the steering wheel without it jerking the car towards the ditch. It seems to me that more damage than repairs were done to my Dad's car and I wouldn't recommend taking any car to this establishment. Nor would I buy a vehicle from such a cheap dealership. No telling how far they are willing to go to get an extra dollar even if it means destroying someone else's property

  Amy Gagnon
11 months ago
We drove 2 hours to get my Bronco an its the best decision ever! They made it as easy as possible and they were ready for us as soon as we got there! Great experience an we would definitely go back if we're ever in market for new or used car!

  Neal A
a year ago
Overall experience was fantastic. From the moment I met my salesperson Nate to signing my deal with the fantastic Kim Baker. Each step of the process was seemless and enjoyable. A lot of options to buy cars online but then miss the chance to meet and develop relationships with these fine folks at Kelley Ford. Stop in and check them out!

  Marissa Hunter
2 years ago
We purchased a used F150 from Tyler, and he was great to work with. The finance guy Jason was very helpful and made the process smooth! The guys in the service department were very friendly and efficient. After communicating about a minor mishap, the manager went above and beyond for us, which we greatly appreciated.

  Taneshia Jackson
6 years ago
I had a great experience purchasing my new vehicle at Tom Kelley in Decatur, IN. Jeremy Daugherty and his entire team were great. They got me in a vehicle that I absolutely love!!! They were able to meet all my requirements for my down payment and monthly payment. I didn't spend the whole day in their office and they made me feel like I was part of the Tom Kelley family from the time I first met with them. Great group of people who know exactly what they are doing when it comes to selling cars.

  Ronald Kirk
11 months ago
All the people involved with my latest lease were exemplary. The deal I received was the same that I requested early on in the process. They listened to my concerns and acted on them. I have no buyer's remorse at all. I am very pleased with the Tom Kelley dealership and of course with Ford. After all I have leased 6 Ford vehicles in the last 6 years. That should tell you something.

  Timothy Pederson
2 years ago
The one star is for Curt, the new service advisor behind the desk. His customer service skills are outstanding! Unfortunately, his job is made quite difficult by the poor level of workmanship that the shop has demonstrated over the past several months. Simple tasks have been fouled up by whomever they have working in the shop. A leaky oil filter after an oil change left a mess on my driveway. Another oil change stripped the oil plug threads on my son's car, and they tried to cover their mistake by attempting to charge him for the repair. Most recently I had some recall work done. Whether it was necessary to unplug the mass air flow sensor or not (highly questionable), they returned the car to me with it unplugged. It ran like a clunker with the dash lit up by orange lights. They didn't notice this when they drove it around and turned in the keys to Curt??!! My wife drove it home like that in disbelief that the dealer could have returned our car to us in a worse condition than how it was given to them. I would too, but given this year's history with the Kelley service shop, I'm coming to expect it.Note to management: Don't lose Curt! (And hopefully you haven't lost Tom Hawkins in Sales yet...great guy!) Just lose the careless practice behind the scenes. I'm removing all service patronage for now until the "help wanted" crisis is over, and warm bodies are replaced with competence again.

  Scott Penny
a year ago
From start to finish they were professional. Far too many dealers don t follow through but I have come to expect the best from Kelley and all his dealerships. This was no different. My order was perfect. Customer for life.

  Lori Bricker
5 years ago
Sales rep Adam McCoy was very knowledgeable & took the time to answer my questions along with showing me the many features on the different vehicles that I looked at. He was very patient with me & spent as much time as I needed while I made my decision as to which vehicle I thought would be the best fit for me. When I took delivery, Adam helped me get some things set up on the car & showed how to navigate to get what I wanted to show on my dash. He made this a great experience for me. I would definitely recommend Kelley's and their team.

  Craig Berndt
2 years ago
Tom Kelley's team is professional and courteous. My salesman knew all details about the vehicles I considered purchasing. Due to the distance from my home, we concluded part of the purchase by phone, text and email. Everything was smooth and satisfactory. I strongly recommend Tom Kelley Ford.

  Kathleen VanderReyden
6 years ago
Jeremy was great. They were very friendly and helpful. Our vehicle needs work before finalizing the transaction, but they were upfront about it and we knew with a used vehicle it might have a few issues. Looking forward to seeing how this new vehicle works out for our family!

  Emily Michael
7 years ago
My husband and I had THE BEST experience we've ever had with a dealership at Tom Kelley Decatur! Nathan Beer was terrific and helped us meet every need we had in finding a perfect vehicle for our growing family and our budget. He was low pressure, easy going, extremely easy to work with, and friendly. The financial part went just as smoothly. We are so thankful for everything they did for us and for our new family friendly vehicle!

  Diana Smith
2 years ago
Our salesman, Keith, was very helpful finding us the vehicle we were looking for. He went above and beyond working with us, especially with our many questions on all the technical questions we had for him. Can't say enough good things about him. And we love our Ford Explorer!

  Jenny Liby
4 years ago
We had a wonderful experience and absolutely love our truck! The guys did a great job and even worked late to finish things up. It was nice to have my son and daughter in law there, who both work for Kelley Automotive, to help and encourage us.

  senior slave
2 years ago
Overall, I was very pleased. I arrived about 30 minutes early and they took me in immediately. They said about 1 hours, but I was finished in 45 minutes. Everyone was very friendly and the general atmosphere was very positive.Though I have had my vehicle for a year, it only has 3500 miles . Because it has been a year I wanted everything checked. They said that since the mileage was so low, a tire rotation was not needed. This is where the ONLY negative comes in.The recommended tire pressure is 45. TWO TIRES register 45, one 46 and the back rear 36. Although this is evident on my phone readout from the FORD app, it was not detected, or corrected. That was a disappointment. I was unaware until I checked my app on m way home.Letme AGAIN emphasize, it was a good experience.

  Matt Bell
2 years ago
We had another in a long line of great experiences working with the team at Kelley Automotive.The sales staff and financial team were fantastic and always exceptionally responsive.This is a great team of professionals and we appreciate working with them.

  Plinio Andrade
6 years ago
New: I got to know later that the Equinox 2012 that I bought actually has the high oil consumption issue well known in the market and it was sold to us without the fix and I can't have it fixed for free anymore because it was sold to us with high mileage. Tried to get a solution from Kelley but only thing I got was an offer for a trade-in deal for 40% of the price I paid for the vehicle.Old: My personal experience buying my car at Tom Kelley was really amazing. I really appreciated the attention of the staff in special the attention of seller Jeremy.

  Jeremy Hanson
5 years ago
Jeremy was the only salesman that we spoke to but I highly recommend him. Was personal and very comfortable to be around, he also had some good advice to give. I will continue to use this place for future purchases. Had an issue with our used car a month in and they gave us a lot of help with financial issues. I recommend buying their motor and transmission extra coverage package if you buy used.

  Valerie Kelley
5 years ago
Best service on buying a vehicle!! They were upfront and honest with us about the issues the vehicle had. ( We bought an as is Lexus) They fixed the two issues it had and didn't charge us!! They even gave my husband a loner vehicle while his was being worked on!! Amazing group of people to work with!! Nick kept in touch with what was going on with the car until it was ready to be picked up!! Amazing customer service all the way around!!

  Matthew Spoonemore
6 years ago
Just wanted to say buying a car is stressful but when you have an awesome sales person like Jeremy it made it a little easier. He was so helpful and knowledgeable in getting us into a vehicle. If anyone out there is looking for a new or even used vehicle I would highly recommend Jeremy Daugherty. He's not your ordinary sales person that's just there to get his check. He will go out of his way just to make the car buying experience less stressful. So with that said I would like to thank Jeremy for all the help that he did for my family and i.

  Michael Murray
6 years ago
Great car deals and service. Got my daughter a car and it was a great deal. Just didn't like spending half of a Saturday for finance. Need two guys on Saturday to do that. Otherwise is was great. Just got my first new truck, Tom Hawkins and Dave got me a great deal and treated me right. First new Ford F150 and very happy with it.

  Shawn Filion
6 years ago
My wife and I recently moved here to Berne, IN. Today I bought a new, left over model 2016 Ford F-150 Lariat from Tom Kelley Ford in Decatur, IN. I am extremely impressed with the service I received here. I worked directly with Jeremy in Sales and Dave in Finance. Honest to god, this was hands down the best car buying experience I've ever had.Jeremy was excellent to work with. He was knowledgeable, accommodating, transparent and friendly. No sales gimmicks, just great, honest service! Thank you for restoring my faith in buying a new car! It was a pleasure working with you.Dave was excellent to work with as well. He answered all of my contract questions. He was very transparent and friendly! It was a pleasure working with you!If you're looking for a dealership with no gimmicks and friendly service, I highly recommend Tom Kelley Ford! Thanks again guys for everything! Very pleased customer here!