Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jill
a month ago
My car was initially towed here after someone merged into me on I94. In the end, I was able to get a tow closer to home. But while I was waiting at Gerber, everyone there was so incredibly kind, giving great advice and even offering to buy me lunch. Emily was super patient with me and quickly secured me a rental car just in case. I was pretty shaken up, but everyone at Gerber made my day way better - thank you so much :)

  Bobby
6 months ago
Extremely satisfied with the service received from Joe B. And the technicians did an exceptional job on repairing the vehicle. Highly recommended Joe and his team. Thank you Joe!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Whitney Currin
a year ago
I was overall thankful for them being able to take my car in and fix it in record time. I am also very impressed by the body and paint work. The disappointing part was that I knew something was wrong with my steering when the car was returned to me and my concerns were dismissed. The manager even took a drive with me and suggested that I was imagining the issues because I was "expecting something to go wrong". The manager did recommend I have my dealership inspect it if I was really concerned. I then took it to my dealership when I was still experiencing problems and they found a loose control arm bolt on the driver side and had to redo the alignment. Gerber took care of the repair cost but it shouldn't have happened. I just wish Gerber wouldn't have downplayed my concerns. I know my car, I knew something was wrong, and that repair mistake could've caused me to get in an accident and worse.Services: Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim

  Tae Cash
a year ago
LaRuntae (2020 charger)Mann these guys are AMAZING! Almost want to make me hit a curb on purpose just to be in the presence of the wonderful staff at Gerber Collision. HIGHLY RECOMMEND. My car was in horrible condition after my accident, but YOU wouldn t be able to tell. They update you twice a week on your vehicles status! I had a journey with my claim and they were calm and understanding with me! Even went out of there way to make sure I had the best service ! Such a small shop that can make a BIG impact just because they make sure they return your vehicle in the best quality they can! Joe with his distinctive voice, hearing it over the update voicemails, and when I heard it in person I m like THATS JOE. Oh Miss Ronnie, so sweet and kind! Making sure you are comfortable in the office and willing to answer any questions about your vehicle, and if you reach into the candy bowl her RULE a peoce of candy in both hands! Mr Ron, the GM so thoughtful and professional, makes sure any inconveniences are handled! The staff is so professional! You can have a shop full of people who work fast and rush the project and just put you back on the road with rushed quality, but I ll take this small shop of few people who make sure they take time and fully inspect your vehicle making sure it is in better quality than you got it! Man my 2020 charger looks better than when I bought it! And drives better. Thankyou Ronnie, Joe, and Ron, and shop crew ! I really appreciate you guys service! I wish the best for you all!Services: Steering & suspension repair, Painting, Auto glass repair, Electrical, Auto engine diagnostic, Body & Trim

  Doug Strow
8 months ago
Great service, great work!!! Ron and his team was excellent thought out the time the grandparent's was there! The team kept me updated the entire time and done faster then they thought!!!

  Joe and Caroline Ward
2 years ago
My son's car was hit in the parking lot of his college campus. I brought the vehicle to get an estimate on the damage. Joe came out and did a detailed inspection. He, then, proceeded to bring out 2 different solutions. Within 15 minutes, he had the spot buffed out and looking like it never was hit. I cannot thank him enough for saving me $$$$. This is not the first time I used this location and certainly will not be the last.Service: Body & Trim

  stacy orman
8 months ago
Fixed my damaged vehicle via collision ahead of time received updates on Tuesdays and Thursdays..excellent customer service would highly recommend!! Service: Body & TrimService: Body & Trim

  Cindy Waltz
6 years ago
Initial visit went well, seemed to be concerned of my vehicle issue. Offered to investigate work provided by another Gerber location, stated Gerber will call with information in the next few days. Waited several weeks, no return call. I called them back, no apology for not calling back. Questioned the findings, manager was out at a doctor s appointment but informed me not to worry they will be helping me because this issue should have been addressed during the initial repairs. Will call me back the following day when the manager returns. After one week, no return call. Called back and stated they need their diagnostic specialists to check to see if issue was accident related ($125) cost to me if they find this is not accident related, manager again not in office. Informed I will go to dealership. Gerber estimator stated if dealership can prove this is related to the accident, Gerber will repair. Dealership stated this is very likely accident related . Informed Gerber estimator and now being told the original Gerber location has to contact the insurance company to see if they will even pay for repairs. Being strung along, no follow up calls, customer is not the priority.

  Raymond Williams
a year ago
I have to give a shout out to Gerber Collision & Glass at 244 Melton Rd in Chesterton, IN 46304. Someone ran a red light and hit our Yukon yesterday. The "accident" was a couple of doors down from Gerber. They checked it out, tied it up, and allowed us to get to our destination of Clarke University in Dubuque, Iowa. We were truly blessed to meet this staff. THANK YOU SO MUCH!!BTW...YOU DA MAN BRIAN!!!Service: Body & Trim

  Elaine Merry
4 years ago
Took my vehicle for hail damage, you could not tell it was ever damaged. Wonderful job. The best service and employees. I was kept me up to date on repairs. In one day... out the next.

  KRISTIN Carr
11 months ago
Would highly recommend! From the friendliness of employees to completion of repairs on my vehicle..everything was great!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Sherubii
a year ago
My friend & I was traveling to Chicago for concert and on the way we heard scraping underneath her car and we luckily stopped here and figured out it was the exhaust shield hanging off her car, the guy was very nice to pull off the shield for no price, and let us carry on with our travels, thank you very much for taking 5 minutes of ur time to help us!Service: Exhaust

  Nancy Ota�o
4 years ago
Ron is super nice, just make sure to check your vehicle as it was obvious with mine that they didn't and I had to take it back. Time is valuable and it didn't seem to matter to them. I learned my lesson.

  Sara Smile
2 years ago
Replaced my bumper and matched it perfectly. Joe was super attentative. Just an exceptional experience

  Don Disterheft
4 years ago
I would not recommend them, they over charged for the work they did. The quality of the paint job was not good. The parts they painted do not match well at all.

  Stephanie Miller
4 years ago
Great work, customer service and fixed everything that was damaged unlike cde who won't fix custom lights, tints, exhausts etc! Would recommend!

  H k
a year ago
Had my Mazda front end repaired, excellent work.Services: Painting, Auto glass repairServices: Painting, Auto glass repair

  Miguel Irizarry
a year ago
Very rude I wouldn't let them work on my dog house.

  Cryptic Militia
a year ago
Tow truck friendly. Lots of room to drop cars

  John Ontto
3 years ago
great place to get your car fixed

  Tab Warrington
2 years ago
Very helpful, had everything I needed.

  Matt Anderson
7 years ago
Extremely fast turnaround, very knowable staff.

  Angie Vera
3 years ago
Great people fast service!