Castle Chrysler Dodge Jeep RAM of Chesterton - Service & Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Foxx
3 months ago
I do not own a Chrysler Dodge Jeep or ram vehicle. But I made a service appointment and they fixed my problem with my Buick enclave. They listened to my concerns and followed through above and beyond my expectations. I had a great experience with the service department and the condition of the car when I picked it up. Shout out to Cristyna Rodriguez and her service team.

  Dawn Snyder
2 years ago
Stay far away from this service department. My truck broke down and had to be towed. I initially took it somewhere else but they told me what was wrong was a recall. I had it towed here for the recall. When I spoke to Rick he told me no way it was the recall. Turns out he don't know what he's talking about. It was the recall. He promised me every day for 2 weeks they were going to look at it. Finally he called me and said they did the recall but the check engine light was still on, and did I want them to look at it? They were supposed to be looking at it for 2 weeks! I took it to my mechanic after a scary 82 mile drive hoping it didn't break down. My mechanic tells me the code is saying it is the same recall they supposedly fixed. They installed the sensor wrong! What a joke of a service department! I will be calling Dodge to let them know how terrible they are. They shouldn't be servicing bicycles let alone a vehicle that can kill someone if not done right!!Service: Auto engine diagnostic

  Thomas Cicero
2 years ago
This is by far the best service center for a vehicle that I have been to. They get you in fast, work is great, and they are very honest. Ric always communicates well with me and I feel like a valued customer every time I come in. I will never get my car serviced by anyone but Connors.

  Jimmy Bratsakis
6 years ago
Great Service, Better PeopleMy Jeep Cherokee is the 3rd car I have purchased from Connors. I love the car. The experience in purchasing the vehicle was awesome. What compels me to write a review though, is the downright quick responsiveness to issues. Since my Jeep is new, my tires dropping a pounds when it got cold was to be expected. I kept refilling the air and one tire kept dropping pressure. I stopped and asked if someone could take a look at the problem. Immediately they looked at the car and discovered two nails in the tire. Within an hour I was back on the road. What I didn't realize was that I was actually there before they opened. Instead of sending me away, they welcomed me in and said "we'll take care of that". This is not the first time they have stepped up and taken care of an issue with great alacrity, just the most recent. (my parents bought cars from them and Connors was super responsive to them too.)Connors is a dealer you can trust and always ready to help.

  Israel Barrios
2 years ago
I purchased a 2020 jeep gladiator! The service was top notch. Juan Torres was very helpful and answered all my questions I had regarding my trade in and also the purchase of the new vehicle! I give this place 5 stars review and please reach out to Juan Torres he is very helpful n knowledgeable!

  Steve Ryan
3 years ago
Took my jeep in for airbag repair covered under recall. Got up sold to include oil change. 5 hours later get a call that car is ready. Wait for half hour as they try to check me out. Pay for oil change and on drive home only to realize airbag is not fixed. Go back and they tell me that they can t do the airbag. Still trying to get them to resolve situation.

  Yvonne Hoff
6 years ago
We are repeat customers of Connors and live over 20 miles from the dealership. The service department is the best! Won't let anyone else work on our vehicle. The sales department does a tremendous job with customer service and we always get the best deal with them. Five star plus rating for them. Great family business!!!

  Kolbri Corder
8 years ago
I have bought my last 3 cars from here. Great sales staff. I wouldn't go anywhere else, until I had to deal with the service department. Now, I will go anywhere but here and will make sure any and all other people hear about how horrible this service department is. They did not fix what they said they charged towards the warranty, they did not look into issues that were the complaint, they were rude and short on the phone. We had to call for updates, we wouldn't receive the call from them. And when my car was fixed, it died in the parking lot. It was smoking horribly. After a week of them "looking at it, they couldn't find anything." I'm not confident that the new transmission I have is actually new. The whole experience seemed like it was a scam.

  John Samardak
3 years ago
I ordered a new 21 dodge charger gt this fall. There was a clearcoat mark on the trunk and the salesmanstan promised me he would have it fixed it's been about five weeks now and he has never gotten back to me when I called him three weeks ago he claimed they were just busy cuz the holidays I believe he's lying to me he's blowing me off and I would not recommend this place to anyone I tried to shop local my mistake it doesn't work that way in my case so you've been warned . I had to fix mark myself. Get everything in writing at this place. And they owe me 25 bucks for the scratch remover I had to buy

  lynn danton
5 years ago
Talked to salesman this morning, who called me to come test drive a used truck I was interested in, told him I would come after appt I had in Merrillville at 4, got there at 4:50, he says "oh sorry a guy came in test drove it and left $5,000 check, coming back tomorrow to get it" Really?!! You knew I was coming to test drive, so let someone else buy it from underneath me and not even call me!! Says they are a family business will treat you like family! No thanks!!

  Patrick Raynor
6 years ago
Improper service rates for the work to be done. I've always taken to my vehicles to Chrysler dodge jeep dealers to have my work done, and always received fair prices.The flat rate I was going to be charged to put a clamp on an exhaust pipe was going to start at 60 for labor and that wasnt including the price of the clamp. I drove 3 miles down the road and the shop laughed and tossed one on for free. I would have paid 20 for a simple job like this but paying 60-70 is an absurd amount.

  Napoleon Cortez
7 months ago
In for a regular oil change, it was done quickly in a nice place and friendly people.

  Cassie Cayetano
6 years ago
Car went for a recall. Didnt know they would need to go through center console to fix the issue. So all of my items were thrown into my passenger seat. Made me think my car was broken into. I am sure they have a box or bag they could have used.

  Andrew Medanich
2 years ago
Sold my work truck to them on Tuesday and they are a far better dealership than what was there before Bryant was a laid back and genuinely nice salesman to deal with and I do recommend them

  Tara Banks
5 years ago
Sales team is awesome!!! Tom was so good to me. went in there felt comfortable and confident In my choice. Very fast process made car buying seem so simple for me

  M. Jones
3 years ago
A big shout out to Pat & Boo in the Parts Department at ConnorsAutomotive! Having been told and dismissed by a competitor that GMC would not give out codes for a new set of keys for an "old" 1999 Sunfire, it was suggested by a friend that I call BOO at Connors. Guess who has replacement keys that work for my 1999 Sunfire! Very quick service.

  Beth Kozlowski
2 years ago
Good place to do business with. They are fair, and treat you with respect. They also carry a good selection of cars. Stop by and check them out!

  Amy Aymee67 Defalco
4 years ago
Excellent service department. They do not try & rip you off. They work quickly and properly. Very truthful and exceptional service. They will work on just about any type of vehicles.

  Brian Downey
4 years ago
Omg ive never had such a great experience at a dealership until I bought my 2019 Dodge Journey here. The quickest vehicle ive ever bought.

  Julie Anna
5 years ago
Excellent customer service in service department! My Jeep broke down on my way to work and they were swamped but managed to get my vehicle in and on my way in no time. Awesome service department.

  Trisha Derolf
2 years ago
I took my car in for an oil change and the staff was very helpful and the oil change was done very quickly. They even washed my car for me!

  Kent Carver
4 years ago
I ve been buying cars from Connors Automotive for 25+ years. Mike and the entire staff have made each transaction a non-pressure, stress free experience. Whether our family is looking for a new, or used car, we ll always start at Connors.

  Mike Delliquadri
5 years ago
I deal with the Buick side of the business. Service and sales are always helpful, prompt, and thorough. Customer service clearly comes first.

  Megan Cole
6 years ago
I have gotten all my cars here, and bring them here when they need work done. Everyone is very nice and super helpful.

  Paulette J Jacob
5 years ago
Never been there but understand Buicks are great cars and always have been also place for Jeeps and those great looking Dodge Vehicles!!!!

  Ron Seman
2 years ago
Was selling my vehicle. Brandon helped me. Friendly and fair.

  shannon himden
6 years ago
great place. honest people. bought my car from them.

  B M
7 years ago
Salesman had no interest in working a deal out. Made it feel Ike it was a burden to his afternoon!

  Rita Perez
3 years ago
Always friendly and efficient. Trust my car to them

  Rick Morrison
2 years ago
Dwayne Thompson is the best! You can trust him.