O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gravel McCoy
7 months ago
Great staff all the way around. Much more sociable and local and helpful than the guys next door at that AutoMoan, er uh AutoZone. Prices are generally a little lower than AutoZone too, BUT in Charlestown, it comes down to the local staff and O'Reilly's is the place to go for that!

  Timothy A (Tim)
a year ago
I was a long time customer of oriellys, but now that's changed. I bought a spark plug wire set. I did not see this manufactures defect until I went to put them on. I took the bad wire back to store thinking it wasn't going to be an issue. I was told that they could not accept the return unless they were all together in the set. This was an issue since they were all installed. There was no reason the plug wire couldn't have been switched out with a new one. Looks like they lost a long time customer.

  Jose Chef jos The chef
9 months ago
Employee Randel was no help with helping me out what so ever also no one at the front counter for five minutes as I stood there guess I'll go to auto zone were they're always on top of things

  Amanda Witham
2 years ago
They were so helpful to me today. I was very stressed about my car issue when I walked in. Without hesitation they looked up my car and told me everything I needed to know. I left feeling grateful and relieved.

  Charlestown Roofs
7 months ago
Good pricesLove buying stuff for (Charlestown Roofs)

  ray peeler (VAT_op)
11 months ago
Awesome service and employees had great knowledge of parts.

  Wes Hutchison
3 years ago
The service was great.. very helpful in finding what I needed and getting it ordered for me. Also in locating items at the their location..

  Tiffany Waller
a year ago
They price matched a lower priced item for me so they good in my book.

  Ray Olsen
3 years ago
The staff is great and gets the right parts, but this is about special orders. They do NOT stand behind special order items. I had ordered MSD coils for my 2013 Ford F150 Ecoboost. Have a failure on 1 coil confirmed by Bill Collins Ford. Contacted O'Reillys since coil was purchased in October 2019 and is under warranty for 1 year. First call back was that I need to show a receipt. Informed them that I have that. 2nd call was that they contacted HR and they do not back the warranty and to contact MSD. Will look elsewhere for special order items. Buyer Beware!!

  Rhonda Fulkerson
4 years ago
Kudos to the Manager at the Charlestown location. She went above and beyond to solving the issue with the Interior lights in my car and fixing the issue.. Thank you Tara you Rock!!

  Tyler Olsen
5 years ago
Great place for parts and knowledgeable staff. If they dont have what you need in stock you never have to wait more than a few days to get it in

  Chris Wehner
3 years ago
They were very helpful and friendly. They had what I needed, and it was easy and efficient.

  LeRoy Fry
5 years ago
Great staff. Very helpful, knowledgeable, and great prices and will beat competition price!

  Joshua Kinberger
5 years ago
Friendly atmosphere, knowledgeable staff, lots of parts in stock and great prices. I recommend going here for all your automotive needs.

  Shawn Watson
3 years ago
Awesome manager by the name of Jonathan was so very helpful and polite!

  Stephen Shanks
7 years ago
Always a good team helping, very personable with customers. They always try to get the parts I need.

  Pipe Liner
5 years ago
Loyal costomer for many years but since they cut Mike and Quinton the place took a nosedive.... I usually go next door now.

  MegaTorinoman
4 years ago
Good unless you have a warranty issue. One bad part cost my shop over 1k.

  Trent Adkins
5 years ago
Always a good experience, and they have things that they're competitors do not. You can actually get it the right oil for your motorcycle for example!

  Randell Klingsmith
3 years ago
Quick and courteous service. Had what I needed at a good price.

  Charles Lynch
3 years ago
Thanks they is a good place to shop I enjoy going places to shop

  Sharon Collier
6 years ago
Staff knowledgeable, easy to work with, prices are fair.

  Danny Baker
5 years ago
Great service....good to average prices

  Jeremy Belcher
6 years ago
Great service and always have parts in stock!

  Lori Hampton-schweitzer
6 years ago
Helpful courteous employee usually have what you need

  Chad Dean
5 years ago
They didn't have any stop and leak they powder kind

  Dewayne Frazier
3 years ago
Always has just what I need! Thanks guys!

  SUSAN M. HARBIN
3 years ago
They are always so helpful

  Daniel Perkins
2 years ago
Very helpful and knowledgeable.

  Beast6ft9
2 years ago
Good oreillys no complaints