Royal Volkswagen-Bloomington

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jamie Crowe
2 months ago
VW has great service all the way around. Joe B is fantastic to work with. He had the car we wanted to look at shipped to the dealership within a day and handled all of our questions with a good sense of humor. Brandon in Finance was excellent to work with too. All around good experience. We're always happy with the service department every time we've needed them for our older models.

  Max Knulf
a week ago
Worst rated VW dealer in Indiana for a reason. Justin Boruff (service advisor) was a nightmare to work with. It took 3 visits of 10+ hours waiting to not get fixed. If you call when Justin is off you will get over 50% off your service! The price will fluctuate from his $1100 to $400. I still have the dash lights and a messed up job for $2,000. Justin wouldn t listen to my requests and will do services i say NOT to do UNTIL what i came for was done. Everyone was nice, especially Justin when he is smiling giving you a fat up charged bill and telling your friends/family how patient and respectful you are. I even noticed the reviews were lower than average and took a chance to visit friends in town. Avoid services here and look elsewhere. LOL RUN!!!

  Sherrie Johnson
4 weeks ago
The service department is awesome! Such a great experience & answered so many questions I had. I will say we do love Jeremy, in sales! He made our buying experience easy, quick & painless. Hats off to Royal on the Eastside!!! Love our VW Atlas

  Scott Bialy
a month ago
It's just odd that I've had this vehicle for nearly two years and never had a oil issue like this before. I find it hard to believe that roughly every 1200 miles they vehicle will consume 1 quart of oil.2. I wasn't too happy to hear that they perform maintenance on my vehicle without informing me the issue or price to repair it. In the future I will demand a call or text to inform me of any and all repairs and costs before repairs are made. Whether it's under warranty or not. I wasn't too happy with the bill I received stating they had to put a quart of oil in my car. Over $50 later. Not cool.

  Katie Lady
4 months ago
We bought our car new at the dealership. It had a really nice license plate cover from the manufacturer. We realized after we had left the lot that it had been changed out for a cheap plastic dealership cover. The cover broke quickly as soon as we set it to a car wash. We recently had a tire problem and went in to have the tire replaced. That was done perfectly under an hour. Just as we expected, we asked if we could have one of the original license plates covers back and we're told that they don't have any or we would have to buy 1 we don't feel that is realistic. We feel like it's just another way for them to make money. We're very disappointed and frustrated that we couldn't just simply have one of the new covers. It could have been so easy But instead we leave feeling frustrated and disappointed.

  Joshua Linzey
3 weeks ago
They repaired my Passat recall, but didn t offer to provide a vehicle for me during that time so I had to drop it off myself. Service was great though.

  Mark Nelson
6 months ago
This was hands down the best car buying experience I've had. Cody was our salesman and made it clear we were his top priority, and he would spend the whole day with us if needed. He didn't pressure us, was very friendly, and made the process enjoyable. Kevin handled our financing and was knowledgeable and friendly. We enjoyed chatting with him while we completed our paperwork. All around a GREAT experience!

  Aidin Mohammadi
3 months ago
Although I ended up purchasing through another dealership, Jared Mann, the sales manager at Royal VW was very helpful and courteous. Would definitely consider doing business with them in the future.

  Barbara Bland
4 months ago
The service was good and very professional. I'm glad they're there when we need them to keep us (and our cars) safe.

  meg garl
8 months ago
The employees were all very welcoming and helpful. We really appreciated Liam and his kindness. We didn t feel overly pressured to make the sale and we felt like he genuinely cared about us. This was my first ever car buying experience so it was nerve wracking, but I felt very at ease at this dealership!

  jackie jackson
5 months ago
Royal on the Eastside provides the BEST CUSTOMER SERVICE around! From the moment I walked in the door I was helped with the BEST most FRIENDLY service possible! The employees go above and beyond to make sure customers feel welcome!

  wilfrido tinio
a month ago
happy with the purchase and Mr. Josh Bings was a great help and a patient salesman. Of course VW is a solid car.

  Kim Goad
6 months ago
Editing this review from 2 months ago, where I gave it 3 stars.Most recent experience:I gave Royal VW Service a second chance after writing my last (poor) review. Lesson learned. This review is regarding issues since the last one. Bottom line: I won't let them touch my car again. I scheduled a recall service (as they didn't have time to do the service update when I had it in for 3 hours for an oil change). I asked them (even wrote it on the online ticketing system) to look at a noise I was hearing from the back -- a metal scraping/clunky sound. I even told them it sounded like a bearing or a joint issue, and described specifically when I hear it most (descending a parking garage daily). When I had it in 2 months ago for another issue, they reported that my rear brakes were given a "green light" -- at 5mm wear. One month later, they reported them at 4mm and told me I probably had another 10k miles before I needed to change them (the second time in 69k miles for a Tiguan; I know now that they're known for going through the rear brakes, and that the rotors have to be replaced EVERY TIME). Because they couldn't look at the cause of the noise during that visit (claimed to have overlooked that on my ticket), I came back in 2 weeks later...when they told me that my brakes were now -- 2 weeks later -- down to 2mm wear and definitely needed to be replaced. They quoted me over $900 for the rear brakes and rotors. I gave them my car for the day (but had an 8:30am appointment). A few hours later, not having had it on a rack yet, called to say that they noticed that I had put aggressive tires on my car and wondered if I was hearing tire/road noise. I told them I was offended -- after 40 years of driving, I know the difference between tire/road noise and metal scraping on metal, and that I wouldn't hear the tire/road noise while descending a parking garage. Toward the end of the day, they finally called to say that it was the right rear bearing and that the part was on back order with no estimated date of arrival. I asked if it was safe to drive it. The technician said, "I can't answer that." I said, "If YOU can't answer it, WHO can?" He said, "You'll know when it isn't safe." I asked, "HOW?" He said, "It will get really loud." I said, "That's why I've brought the car into you in the first place!". Based on positive reviews, I drove an hour away to another dealer who had the part in stock but, after looking at the car, said they were definitely NOT seeing a bearing issue and -- as I now didn't know who to believe -- guaranteed that they will count it as a pre-existing condition should it be a problem in a reasonable amount of time (my warranty has almost expired). They looked at the car and reported back to me within the hour. They also replaced my brakes for $300 less than Royal VW quoted. Was in and out in 2 hours. From now on, I will drive back to the other dealer or will use a certified independent mechanic.Review From August 2023: I had scheduled an oil change service, specifying I d wait. When I arrived on my lunch hour, was told it would be 3 hours. For an oil change? No thanks. In the future, I ll get oil changes somewhere else. Also, when I arrived, there were multiple people behind the two service desks and no one looked up to smile, greet me, to even say someone will be right with you. I had to say, Hi. Who would like to help me? When I picked up my car, was told there s an update and I d have to schedule that fix another day. You had my car 3 hours for an oil change and couldn t do the update then?To top it off, when I got in my car, it smelled like someone with serious BO had been sitting in it. Drove home with all the windows open to air it out.

  Jack Foster
5 months ago
Couldn't recommend enough. I cold called Cody looking for a new Jetta GLI in manual after being turned away from half a dozen other central indiana VW dealers. Cody moved heaven and earth to get a car to Royal in under a week, when everyone else had told me I would be waiting until 2024 for a new GLI. Made the trade in process so easy.

  Darren Cox
6 months ago
Would give 0 stars if I could. Bought a new Jetta fully loaded in 2021 and the car had almost constant issues including software glitches, failing electronics, and cheap/rattly interior which they told me was normal when I complained about the rattling. I now know this that was a lie because I now have a 2024 Jetta that is completely silent inside. When I used there website to contact them and complain about my issues with the car they didn t even read it and started trying to contact me saying we see you re interested in a new Jetta unacceptable. I was promised software updates that would fix certain glitches that didn t come the entire 2 and a half years I had the car. Service people also broke an interior trim pice when replacing some electronics and when they fixed it and I got it back there was what looked like dried super glue running down my dash. I took it back and they tried to fix it but the dash just kinda looked melted in that spot. This car MSRPd for almost $30k and this is the kind of service I received, unacceptable. I ll be taking my new one to Andy Mohr.

  Savannah Harden
a month ago
Terrible customer service and issue not resolved. Every interaction with the service writer has been an unpleasant experience to put it lightly.

  Winter Whitfield
2 months ago
No problem getting a rental and it was a very nice and reliable vehicle. Very quick service and great customer service!

  Adrian Mata
2 months ago
We knew what we wanted and we knew it would be an easy process. We just didn't realize that it would also be a great experience.

  Mitch Spicer
8 months ago
I've moved around a lot and have dealt with several VW dealerships as a result. Most are overbearing and pretty awful to work with - where if I don't come in and allow them to push me around, they treat me like I mean nothing to them. Royal of Bloomington is not that way. They are a good group of people and come across as very honest. They make it an experience where I don't dread bringing my car in.

  Pamela Drebus
5 months ago
Being able to just drop the car off and leave it, then return when it was convenient to me was very helpful since we live out of town.

  Carla Newby
5 months ago
Had my oil changed there and was very pleased with the professionalism of everyone involved. I will definitely bring my car back there.

  pwrstroke04
9 months ago
Overall a great experience, servise advisors were kind and courteous and they even washed my car. As a first time VW owner I am more than happy with the quality, Royal has earned a long time customer!

  Andrea Benson Boruff
6 months ago
Justin always goes above and beyond! He's communicative, kind, considerate, responsive. Exceptional service! Thank you.

  Emily DeTemple
a year ago
As a young female who knows a little bit about cars, I highly recommend you take your vehicle somewhere else. I will be direct - take your car to an ASE (Automative Service Excellence) certified mechanic in Bloomington - I highly recommend Worldwide Automative. This dealership is opportunistic and WILL take advantage of you, especially if you are a female. They lack respect for their customers and clear communication regarding recommended services. Here is my most recent experience with them: I had my car towed to Royal on a Saturday because it wouldn't start. That is the only issue I expected would be covered on my estimate because my car was behaving normally prior to this. The following Monday they sent me a nearly $2,000 estimate (that I could approve with a click of a button and a signature) via text message. I was baffled, confused, and hurt. Any other car issue I've dealt with, even minor things, I have received a phone call from the shop or mechanic. You won't get that here. Regarding the suspension issue, they stated two control arm bushings needed replaced. I found that hard to believe because I did not recognize any issues with my suspension (sounds, not ride smoothly, issues with turning, etc). Typically, in a scenario like this, they offer to show you the problem while your car is on jacks. Due to bringing it a few days prior, I knew that would be out of the question. However, I will say they have denied me access to see my car on jacks in the past, so I was hesitant to ask regardless. Yet, I stupidly returned thinking things would be different. Also, I was baffled to see how expensive my car's battery replacement was going to be. Labor charges for the replacement will be double the cost of the battery - just so you know! I needed my car back as soon as possible, or I would've towed it out of there to receive services elsewhere, so I stupidly approved the battery replacement charge. I went to WorldWide Automative for a second opinion regarding the suspension issue. They did an inspection of my suspension, and happily invited me into the garage to see the issue for myself. The mechanic physically showed me how one of the bushings needed replaced; HOWEVER, the second bushing was in great condition and did not need to be replaced. I saved $900 by getting that second opinion and found a new, trustworthy mechanic in this long-winded process. Also, do not think by taking your issue to Royal's Customer Relations Manager or department that things will change. That woman is condescending, passive aggressive, disrespectful, and does not listen considering she does not stop talking. If you read this far, I appreciate it and I hoped you learn two things: 1. Do not take your car to Royal on the Eastside and 2. Call WorldWide Automative for your car's needs

  Taylor
11 months ago
Liam was wonderful. He was very accommodating and very patient and kind. Was able to get me into a brand new car that I love so much!

  Chris Dearner
4 months ago
The staff was great with handling any questions or concerns I had. Great experience.

  Stone Russell
9 months ago
Went to indianapolis got treated like we were a incovicence. Went to bloomington was treated great and went to buy used for cheaper ended up leaving with brand new atlas will buy from again once other car is paid off

  Andrew Sarsany
a year ago
Just an overall terrible experience(VW). Took 2 months to change a sensor. Didn t communicate well. Tried to get me to change certain parts when I told them let s do this first and of course my way fixed it. Glad I said something rather than spending thousands of dollars. Changed supervisors on my car multiple times in which they didn t tell me and I was trying to get in contact with someone who no longer worked for them. Couldn t give me a diagnosis on why the parts should be changed other than it wouldn t turn on . Well why didn t it turn on? I mean the list is probably 20 items long but you get the picture. Drive further, and take your car somewhere else. I don t normally do this, but just trying to help the next person.

  Ward Furniss
11 months ago
Great place to buy a car. Very pleasant experience with everyone. No pressure sales team. Very friendly. Don't even need another car but would buy one anyway.

  J M
6 months ago
Whoever answers the phones there just picks up the phone and hangs up. Seems like a bad place. She did it to me over and over without even any hesitation.