Royal Audi

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brianna Giarratano
4 months ago
Company values customer loyalty. We purchased our car here and have been consistently taking it in for service. Always very pleased. This year we ran into a manufacturer issue which involved an extensive and time consuming repair. It could have quickly devolved into a nightmare situation. However, Audi service handled it professionally and with excellent customer service. Thank you Preston and Samantha.

  Chad Dietz
3 months ago
Multiple emails and calls unreturned, then told that something that is CLEARLY faulty (parking sensor) with video evidence it can't be covered because there is no fault code stores EVEN THOUGH they replaced the same part with the EXACT same symptoms before. Lame excuse of why the problem is occuring just to get out of doing what's right. The warranty is useless when they don't want to put some work in to help. Purchased Audi care, and ALL service done through dealer, and I get no support. Instead of fighting Audi to do what's right it's "oUr hAnDs aRe tiEd wE cAn'T dO anYtHiNg"Save yourself the hassle, by a BMW or Lexus as the service is unparalleled. Never have to fight for warranty work. Never feel that I don't matter, or my business isn't appreciated. I'm convinced warranty claims here come out of their pocket because I've never had people argue so hard NOT to fix your problem. Based on others who have bought Audi's through here it's the same level of service and excuses. Glad others had good experiences because mine was garbage.

  Nicholas Sacopulos
3 weeks ago
Horrible customer service. I brought my vehicle in for repair and the next day it would not start and had to be towed back in. My vehicle was in their shop for over a month. Their service department is completely incompetent. Do yourself a favor and take your vehicle to Indy for service.

  Steve Smith
a month ago
Excellent experience at Royal Audi. Love my new ride and love my buying experience. I felt like a VIP!

  yan samsonyoo
a year ago
Took my car for coolant flush and repair (engine mounts & wheel bearing) one week ago, I was so disappointed with my extended warranty company not paying the full amount of rates. I then decided to pay the balance ($1000ish after the service contract covering half of them) while waiting for the part arrived. I tried several times talking to their manager Michael but was told he was on his vacation...Then a couple of days later, my service advisor Justin called in and told me they worked out with the extended warranty company so ending up today only wpaying $100 deductible amount as shown on the contract! I believe they had done excellent job negotiating with cunning warranty companies and saving money for their customers. The shuttle service was superb too. Thumbs up for Rick and Walter. My car runs perfectly now and I think this dealership (specifically the Audi service department) is trustworthy. They absolutely deserve this five-star.

  Coy Timbrook
a year ago
Recently went in to have my Q3 serviced. Normal scheduled service plus a tire and noise issue in one of my doors. Both issues were resolved. Preston had an idea of what the noise issue was and he was correct! Got my car back later that day! The service department makes it easy!

  Dave Kieda
2 years ago
We bought a car remotely while visiting our son in Indianapolis. The sales team was super friendly and straight forward. We were able complete the purchase in person in 90 minutes and drive away. Thanks to the whole team at Royal Audi for making a seamless experience!

  Amit Chatterjee
3 years ago
Ended up purchasing a vehicle from this dealership as they were able to provide me with all of my requests and requirements. Although it was an out of state purchase, the process went extremely smoothly. Vehicle was ready to be picked up when I arrived. The paperwork was completed quickly and I was able to get back home all within a day. There where a few pending items, but those have been resolved as promised. The salesperson has also remained in contact with me even after the purchase to follow up and make sure the loose ends are tied. Highly recommended!

  Rachel Monahan
5 years ago
This place is the absolute worst for service. Brought our Q7 in for an issue covered by an emissions warranty. Took 3.5 weeks for them to figure out what the issue was and have it fixed. They had to bring in outside help to figure out the issue. Turned out that the sensor they replaced during the first week they had the car was not calibrated properly during the install. Clearly they have no idea what they are doing.During this time, we were promised daily updates but never received calls from our assigned service rep. When we called, he knew nothing other than what he was reading off a sheet of paper, could not answer any questions, and the information he would give made no sense based on previous updates. The best customer service we had during this whole ordeal was when our assigned rep was on vacation and another rep filled in.We were supposed to be given a loaner car per the warranty but were denied this.When we picked up the car, parts of the seat had been taken apart and not put together and our key hinge had been broken.Within a week of getting the car back, our adblue light came on because they had set the indication level wrong. Had to bring it back. This time it was at least a quick fix. However, when picking up the car, there was a dirty shop rag and a hair net left in the car. Not a huge deal on the rag and hairnet if it was a regular auto repair shop but I expect more from an Audi dealership.Had this not been covered under warranty, would not have taken the car here.

  Ashim Bakshi
4 years ago
Kyle at the service department was great. We had a message pop up on our Q 5 requiring a quart of engine oil to be added. We happened to be in Bloomington. We have never been to this dealership before, so when we called Kyle got us in right away , topped up the oil and we were on our way. Fantastic customer service!!!

  farguli jz
a year ago
Audi A6, took it in for oil change. Came back with all sorts of noise. Talking about suspicious. The break lights came on 2 days later. I have no problem spending the 750$ on breaks but the noise is so bad that I cant trust these people. I'll drive it elsewhere and spend the money. Save yourself the headache and go elsewhere.

  Michael Palmer
2 years ago
Got my first Manuel car from here a few years back. Salesman was super cool and patient with me. Ended up buying the car. Super knowledgeable and friendly staff. Definitely recommend them.

  Kathryn Williams
3 months ago
Poor customer service. Don t waste your time in Bloomington, IN.

  Sarah Pierce
2 years ago
2007 Audi Q7Called ahead for walk-in oil change... Made technician aware of possible striped oil drain plug... advised me that they could remove old oil with hose if plug was stripped... 1 hr later personel approaches to make me aware it is infact stripped they recommend me buying new oil pan for $1700... (I can't) or using a oversized drain plug for $8/$9... Tell them oil pan out of ? ... Proceed w/ plug if possible ..if not cancel oil change... 2hrs Technician advise me mechanic Removed plug changed oil oversized plug won't work... Have to buy oil pan and today visit is now $1700... I advised him that I am 1 1/2 hrs away from home and I called ahead of time... Explaining situation and if it was stripped not to continue and he proceeded anyway... That they better get them some JB Weld on fixs it cause I wasn't leaving it and I couldn't afford oil pan... Tech keeps apologizing but their nothing they can do... In tears I walk outside... About 30 minutes later he comes back advised me they got oversized plug to work... I will never take my car to any Audi Dealership again...

  Patrick Rubeck
4 years ago
I ve bought a truck and 2 cars at Royal and they ve always been honest and fair. Service is easy and organized. Overall great experience

  LARRY HOLLAND
4 years ago
Traded in my Jeep for a preowned Audi - outstanding outstanding service and professional sales person. Highly recommend this dealership!

  Matt Sargent
2 years ago
Great service got me in an awesome car with no pressure or hassle and at an fantastic price. Massive thanks to Jared and Ryan!

  Tony Ratliff
2 years ago
They did great. In & out with the scheduled times. They were almost perfect.

  Jung Won Yoon
2 years ago
visited for lease. they quote me $700 where others can quote me $500.

  Della and Emery Smith
a year ago
And serves VW too. Friendly and helpful.

  matt ellenwood
a year ago
Always professional and thorough service!

  Kamren Ski
2 years ago
Always great service!