NAPA Auto Parts - Southern Indiana Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Russel Clark
3 weeks ago
Helpful staff easy to talk to. It can be a little difficult to get out of here. It really depends on the time of day. Great parts store, though.

  John Potter II (Potter)
2 months ago
Great people but man the prices was a little high 45 bucks for a 25 ft power cord. And yes I know not the right place to buy of those but it was a Saturday and we was trying to get a job done.

  Scott Merms
a week ago
Bought new axles and one broke in a mile. The replacement was the wrong size. Extremely unprofessional.

  M Walker
a month ago
Scumbag owner won't accept returns from online purchases. I'll be returning all the Napa parts I still have in the box. Hey owner, you're a scumbag.

  Deb Olson
8 months ago
You can imagine the stress of needing a new car battery on a Friday night during IU move-in weekend, but this store came through for me in amazing ways! Their customer service was incredible, they let me use replacement tools and testers at no charge, and stayed open late until I was all set. Their friendly atmosphere was contagious, and fellow customers helped lend expertise to replace the battery...overall, a wonderful experience in a challenging situation. Thank you NAPA! Highly recommend!!

  e kim
4 months ago
Staff here are extremely lazy and are argumentative for no reason. Good luck returning parts, they will argue with you. There are many other options out there. Go anywhere but here.

  A Hera
2 weeks ago
Thank you for helping me put on my car' wiper for free..

  Adrian H
9 months ago
Super helpful staff when I came in for a battery issue, told me a free way to fix something myself rather than buy parts there, so saved me a ton of money. Highly recommend!

  james boyd
a year ago
I had stopped in because I had a taillight out on my truck while traveling thru the area. The young lady behind the counter was one of the nicest individuals I've ever met. She was more than helpful and to be honest, she should be a trainer for your company to teach your staff on how to treat customers. Hands down best of the best

  Faete Aughtre
a year ago
The ignorance and mansplaining is strong here. They argue with and insult customers, and try to draw other customers and employees into their show of belligerence. When asked how motor oil is broken down necessitating replacement, the response was mileage rather than understanding that oil is experiencing wear in a running motor whether the wheels are turning or not. They refused to check availability of products for special order. Grow up, gentlemen, it's the 21st century.

  Debbie Lee
a year ago
Here are the best products and best service from the nicest people in town. I've shopped at this store a few times and they've always been patient in explaining things to me. My car didn't work last week and I came to this shop for help. However, my car needs a professional repair. They helped me to call the towing and repair my car. Thousands of thanks to Napa!

  Brian Robinson
a year ago
I have done business here for over 30yrs and always had top notch service. Today I was exchanging a wrong part and the lady was nothing but rude and had a terrible attitude. Treated me like I didn t know anything (I worked in the automotive business over 25yrs) and on top of that I ended up having to look up my own part on THEIR Napas own website and she still wanted to argue that I was wrong. They looked up and sold me the wrong part and were upset at me for correcting them. I will never step foot in there again. Please train your employees better about how to not take mistakes personally ..

  Aaron M
a year ago
I've switched from Autozone to Napa for parts. The parts are marginally more expensive, but seem to be better quality. I like how quickly I can get in and out of here too. The staff has been friendly and informative on each of my visits.

  Bob Marrs
2 years ago
Clean, well organized and offering excellent customer service. Felicia was very knowledgeable and gave friendly, courteous assistance. She deserves a pay raise.Seriously, one of the best NAPA customer service experiences I've ever had. I'll shop NAPA first from now on, no matter where I am in the nation.

  Misty Welch
7 months ago
My husband was in there on Friday and he said he had a very good experience with customer service:-)

  Scotty Alexander
a year ago
I love having an auto parts store closer to my location. I see they recently coated the parking lot. Not NAPA's fault but I wish their was more parts for European vehicles.

  Eric Hays
2 years ago
Had my part by time said they would . By 12 had called around 9. Auto zone couldnt get it right aft. Dealin. With 2 stores and 2 days .. Im actully impressed with new store and employees . Keep it up guys ..... It doesnt go un appreciated

  Anita McIntyre
a year ago
The one employee who helped me really didn t seem like she wanted to help, she definitely had an attitude. You can t treat customers like that.

  Matthew Coffey (Mc)
9 months ago
If all other parts stores don't have what you need in stock, call Napa!

  Jared Bauer
2 years ago
If you aren't knowledgeable about car related things they will make you feel stupid. They were rude to my mother and have lost our business.

  Larry Brown
2 years ago
The store is full of the things you need for automotive and small engine repairs. Gadgets and thingamabobs galore. Helpful and knowledgeable staff, too.

  Laura Christopher
7 months ago
If you want good service. Avoid this place like the plaque.

  M Barrett
a year ago
They were rude , and cashier threw his glasses across counter , and they also don t install a battery anymore !

  Joseph ward
a year ago
The staff argued with customer over parts didn't work on box truck exhaust kinda both there faults my book but still bad look on employee company...

  Abolade Olatunji
a year ago
Huge space for spare parts, everything you need is just there, nice customer services also

  Cjvlogs& Gaming
2 years ago
got car oils, and spark plugs and it was definitely cheaper than i normally go

  Taylor Rollins
a year ago
Rudest staff at any parts store I have ever been to.

  Donna Kinser
a year ago
They took care of everything if it's not in the store they can order it for you

  gordan gordan
11 months ago
Always knowledgeable and helpful people working there.

  Love Villazana
11 months ago
They have the worst customer service.