Cross Paint & Body Shop Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathryn White
2 months ago
I will never take my car to Cross Paint & Body Shop.I had to take my vehicle there for an estimate after a hit and run.First of all, the office staff fluidly used foul language in spite of having customers in the office.Next, I dealt with Matt Dewey. He was not super warm and fuzzy, but I can deal with that if he had been professional. However, he proceeded to speak condescending to me like I had no idea what ceramic coating we had or where we had it done. I proved him wrong on that one, and he still talked down to me.On top of that, he took it further, still using foul language, to tell me what a scam ceramic coating is, how it is water soluble, how people charge way too much for simply spraying a cloth and wiping their car down, and on and on.Very, very poor customer service.Regardless of my being a female or him not approving of ceramic coating, there is a level of professionalism that should always be maintained. Matt Dewey was disrespectful and should never have provided such a lack of customer service. I would never recommend their company. They may turn out good work, but their front-end experience is simply awful.

  Lori Snyder
2 months ago
They did an AMAZING job on our truck!! You would never know our truck had been damaged! We highly recommend Cross Paint & Body Shop!!

  Jeff Martinez
9 months ago
Would ve given 0 stars if I was an option. Let me ground this review in reality by stating I was initially impressed by the level of customer service upon my first visit. They were highly recommended, and Matt was very helpful during my initial meeting with him. Through no fault of his own, it all went downhill from there.I first waited four weeks (first availability for them) for my appointment to drop off my car based on my initial positive experience. They even called me to bump up my appointment 2 weeks ahead of the initially scheduled appointment.On the day of my appointment, they stated they had no record of that and asked if I would be willing to wait until August 2023, due to their then-current availability, to have my car fixed by them. I don t care how how good of service they provide, that is completely unacceptable.Since that unfortunate experience, my car has already been fixed and has been been looking great for well over a month now after having taken it to Tony Kinser s a few miles away. They re far and away more professional than my unfortunate experience w/ Cross Paint and their work is/was outstanding. Go there instead.

  Allan Christie
5 months ago
I have done business with Cross Auto Body for over 25, years, they have always done an excellent job.

  Paul Scott
11 months ago
Very thorough appraisal on dage finding things normal eye would overlook. Very nice guy, very clean business. And had insurance filed and approved within hours. Not a five star due to not having work done yet, after work I'm sure it will be a 5 star rating. They seem to do business great and care about what they are doing.

  Nicholas Ely
6 years ago
I would recommend Cross Paint & Body to anyone that needs body work done. They did an excellent job on the custom paint job on my 2015 F150. I have had a lot of compliments on it!

  Lori Jerden
7 months ago
They did a beautiful job on my car. I m very happy. I got it back sooner than I thought I would too.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Christine Whaley
2 years ago
They are a honest company. They estimated 2 hours to do our work. It only took them 1 hour and they told me that they would install the new fog light for me at no dxtra charge. My worst fear was there was more damage under the car and I was ready for a $200 charge and was so happy that it was only $60.I highly recommend this company to do repairs to your car

  Vivien Crimmins
4 years ago
About 2 months I ago I got rear ended and it completely destroyed the whole right side of my bumper. I was recommended by my insurance to go to Cross Paint & Body and I could not be more pleased. Dropped my car off on a Monday and it was finished on Friday. I went to pick it up and it looked like nothing ever happened. Had some issues with some of the parts but in the end it worked out perfectly. I high recommend them for any type of collision, they ll make it look as if it s brand new. Thank you so much!

  Tyler Hayes
9 months ago
Tim and the guys took great care of me and got My car back when promised. Great group of guys

  tim etter
a year ago
Had a big dent on the front fascia of my car.They fixed it very quickly. I would recommend Cross to anyone. Great people.Service: Body & TrimService: Body & Trim

  Jody Brown
4 years ago
From the initial estimate to the time I picked up my car, I couldn't have asked for better customer service. They helped during a stressful situation and I am so pleased with the professional job they did on my car. Thanks guys, You're the best! I will recommend you to all my friends.

  doris parlette
3 years ago
Tim and Matt at Cross Auto Body did a major repair for me in 2012, and said their work was guaranteed for the life of the car. Since then they have made several adjustments and minor repairs without charging me a cent. Their work is superb and their word is their bond.

  Renae Price
a year ago
Great people and great service. They buffed out the scratches in my truck for free so I did not have to file an insurance claim.

  M. Bowman
3 years ago
The professionals at Cross went above and beyond to not only fix the big ding someone left in my door, but to also go around and buff out a few other minor scuffs and scratches and leave my car looking like new. I have gone to Cross for repair of everything from hail damage to deer collision damage, and the work is always done quickly, for a fair price, and with impeccable results.

  Krutika Simon
a year ago
The absolute best, courteous staff - we will go no where else for our car needs!

  William Murphy
2 years ago
Tim, Matt, and the guys did a great job resurrecting my daughter's Corolla after she smashed it up pretty bad. Very reasonable pricing and good work.

  R C
2 years ago
Awesome place great work and damage fix like it never happened! Recommend any and all vehicle damage repairs they are home town guys and take great care of customer needs!!!

  Ed Staubach
5 years ago
These guys are fantastic. First rate work at a fair price. When I was looking for some body work after being side swiped, multiple friends said, "Go to Cross."

  Steve Hupp
11 months ago
Top notch excellent auto body shop and great people and serviceServices: Painting, Body & TrimServices: Painting, Body & Trim

  Susan Chambers
2 years ago
They are always great! We wouldn't take our cars any where else!Services: Painting, Body & TrimServices: Painting, Body & Trim

  P J Shaffer
3 years ago
Tim and crew always do a fine job. Been going there for years.

  Garrett Odulio
6 years ago
Got my car in quickly to fix hail damage and did a great job.

  Gene Arnold
2 years ago
Good place to get your body work done, and Great people to work with.

  Joshua D
6 years ago
Nice honest folks here. They can repair and match paint perfectly!

  Mark L. Trail
2 years ago
Very professional and honest. I completely trust them.

  Laurie Counsel
3 years ago
Very friendly, fairly priced and solid work.

  R. B. Bush
6 years ago
Very professional, very friendly and knowledge employees. Excellent Results !

  Ann Henk
a year ago
Quick estimate, great customer service.

  Elvis Pelfree
4 years ago
Very good people to go to the number one i you are the greatest