Affordable Towing & Roadside

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda Hayden
2 weeks ago
Wonderful experience with Affordable! Amanda was quick and clear with what was going to happen and how long it would take for a tow. Junior was friendly, efficient, and professional. They knew what they were doing and will be using them in the future. Only took maybe an hour from when I called to getting my car where it needed to be. Thank you!

  Sarah Thompson
3 months ago
For snowy weather, their eta was great. I had my dog with me. They let her ride in the truck with us.That was very important to me.The truck was neat and clean. So was the driver, and he was very nice too.I recommend them highly.

  Douglas Chace
4 months ago
Absolutely the SMOOTHEST transaction I've ever had with a towing company. The driver was there extremely quickly after I called. He knew exactly what to do with my unusual vehicle situation. Incredibly professional and truly a gem to deal with on a day that was NOT how I had it planned. Highly recommend!!!

  Cal Hultquist
4 months ago
My daughter was stranded at a very busy intersection of I-465 and I-70 on the east side after hitting a concrete block lying in the roadway. The first company I called was unavailable and referred me to Affordable. I'm glad they did! They were safe, courteous and very affordable. I recommend them highly. There were no hidden fees, They quoted $125 for a tow to the shop on a Saturday after dark. I was figuring I'd get hit with a bunch of extra fees for after hours service and was pleasantly surprised at the honest and fast service!

  Evan Dunkin
5 months ago
My truck died in the middle of an exit ramp from 38th Street to Kessler Blvd. It was dark, and there was a lot of traffic, so it was a very unsafe situation. A driver from Affordable Towing showed up quickly, six minutes after the police called. The driver was helpful. After he towed my car home, he actually popped my hood and fixed the electrical issue! He had mechanical skills and went above and beyond to help me out. I told him he just saved me time, hassle and money, but he would not accept a tip. The price was extremely reasonable as well. I'd highly recommend this towing company!Services: Battery service, Car towing

  Brooke noway
6 months ago
This company exceeded all my expectations for having to call a tow truck for my son's car. Prompt, friendly, and outstanding service from the lady in the office and my tow truck driver, Josh. I can't say enough good things about Josh! He really went above and beyond for me, and saved me so much trouble by giving me great advice. I was quoted a time frame between 30-45 minutes and Josh arrived even before 30 minutes had elapsed. I will definitely use their service again if the need arises. Thank you thank you thank you!!

  Kasha Hayden
a year ago
They have the nicest people! I had never experienced having my car towed like this, and the truck driver was very professional, patient, and polite. Both women who I spoke with were kind and accommodating. The tow driver's son even came to make sure the woman releasing my car after hours was safe. It speaks to their character and pride. I don't plan on doing business with them again, but if I had to choose them, I would!!

  Austin Davidson
7 months ago
State Farm roadside assistance put out the job, Yaffo gave me 3 different ETAs until near 4 hours later when the gentleman, who ended up towing my vehicle, was coming into work gave me a call to let me know he was on his way. I called State Farm at 11PM, Yaffo put off the job until 3:40AM. If you're gonna give me an ETA, you better show up. Don't make promises you can't keep.

  Jenna Denson
a year ago
My car was towed by this place and they caused 1600 worth of damages to my 8 day old car. I didn t think it would be a big deal and they would handle the damages. However the owner told me to take him to court. I will be taking him to court. I just thought I would leave this review cause this is just bad business. Wish we could have worked it out but since we will be going to court. I m definitely going to ask more than 1600 plus my time and the frustration of being without my new car due to this. Anyways stay bless and don t use them. Cause they not paying if they damage your car.Service: Car towing

  Melaninn_T
7 months ago
waited over 3 hours for a tow requested through my insurance. every time i called for an update i was told 40 minutes. No updates to let me know I had drivers switched multiple times. very unprofessional and very irritating.Service: Car towingService: Car towing

  Graham Kunkel
5 months ago
These people are the best Amanda was really helpful on the phone and Jamie who came and got me was really cool

  Caitlin Ford
7 months ago
This business is no way affiliated with state farm or Yaffo towing, please ignore reviews confusing us with that company. We do not do insurance tows and have nothing to do with yaffo thats a different company

  Ross Fisher
2 years ago
Had my car repo'd by them, such is business. The issue is that I couldn't go pick it up after getting reinstated due to disability. Thank you so much for working with me to get the car dropped back off and your kindness!I would recommend updating your hours on Google Maps. For customers that may be reading this, hours seem to be 9am to 2pm Mon-Fri.

  Tiffany Vandever
a year ago
Had to have my car towed under some unfortunate circumstances. The car stayed about a week at the lot with the doors of the vehicle unknowingly unlocked with valuables inside in plain sight. The lot is secure and the staff is vigilant - all of my items were as a I left them. The lady working the office was kind and helpful.Service: Car towingService: Car towing

  Aileen paredes
2 years ago
I do not normally spend time leave reviews. But my experiences with the driver name Joe, he sounds and he looks happy what he is doing. Affordable price plus the driver is very cordial, and professional. Excellent service! If you ever need road side assistance. I will highly recommend this business. Reasonable price and reasonable people who works. A+Service: Car towing

  Nat Stephens
8 months ago
The most unprofessional company I have ever used. Made me wait for hours and ever time I called they were rude and said they would call me back after contacting the dispatcher. They never called me back.

  Anthony Smith
2 years ago
They gave me a ride to the tow shop, which was pretty awesome. But then I had to wait outside in 20 � for about an hour for my ride to show up? I would say thanks for the ride but I'm certain it only happened because the officer asked you to. Better than being stranded on the highway in 20 � I guess.

  Ryan Johnston Sr
4 months ago
I had a good experience with Affordable Towing. They helped me out of a bind.

  Greg Masters
3 years ago
We were involved in an accident 3\12\2021 at Epler and 37. At about 5pm. The operator helped pull some sheet metal from a wheel so we could get home to Princeton , In. The driver was Great to deal with and super helpful. Anytime if I would need services again I would use them again. Thank you very much.

  Gabriela Vergara
2 months ago
Great service, driver was very nice and pleasant.

  Maria Smith
7 months ago
Had to get help 2 separate times so far!! The office call is always easy and pleasant and the drivers are true angels. Thank you again guys!!

  Shellie J.
2 years ago
Terrible, my car was taken by mistake, I had no way home from work, they wouldn't answer my calls during business hours at 3 pm and went to a voice-mail not set up, their business page says open 24-7, yet their sign at their location 40 miles from me said closed at 5 once i got there and can't get my car until Monday! Very unprofessional customer service to an innocent person caught in the middle of a vehicle tracker sending out a notice to retrieve for a lender due to delay of payment of the car!!! Now I am without a car for 4 days when I have a free and clear title because I paid for the car when I bought it with cash!!

  Shelby Schmith
2 years ago
My wheel came off on the Friday of July 4th weekend - I was running errands before we headed down to the lake for a few days and I didn t know it but had a bad wheel bearing. Roger Ford with Affordable Towing was there within the hour - I called, told him the address of where I was located and left the keys and he took care of the rest. Robert at Affordable Auto Service then fixed my car that same day and it was ready for pickup by the afternoon. Extremely quick, convenient and reasonably priced. Huge shoutout to both Roger and Robert!! My family and I were still able to enjoy the holiday weekend so I greatly appreciate the awesome service. 10/10 recommendService: Car towing

  Sarah Wallace
7 months ago
Waited for over 2 hours in 90 degree heat. After several calls and being told another 30 minutes I cancelled and went with another company.

  Heather Singer
3 years ago
The tow truck driver was very nice and polite. The lady on the phone when I called to get an estimate was super friendly and helpful. She quoted me a great price and made sure the driver was able to find where I was located. I also liked the many different ways they take payments.

  Lin Brough
7 years ago
DO NOT use this company! Wasted my time (5 hours) tow driver eventually showed up and then left with no explanation. Would 0 star if I could.I had a flat tire, and have roadside assistance who contracted this company. They called me, and initially didn't know if they could change a tire or not, said would call me back in a few minutes. 20 minutes later I received a call saying they could change the tire, but didn't want to come because if my spare wouldn't work and I needed a tow they were concerned they wouldn't be paid for tow. I said please come, I will clear everything up with insurance while you're on the way. Individual told me he wanted to speak with insurance and would call me back. I called insurance who reiterated they had the correct paperwork for tire AND tow. But due to their misunderstanding, the time window (almost up) was now starting over with 75 minute wait.90 minutes later the tow driver showed up, who said he couldn't change a tire, supervisor won't let him. I said I've spoken with your company 3 times now, can I speak with your supervisor. Driver said he didn't have a jack, I said I did. He tried looking for my tire but you can't see it until you drop it down (minivan) which I explained. I told the driver if he can't change my tire then I need a tow home. We have to wait for his supervisor to call back. He starts walking towards his truck, I assume to get warm. I'm currently on hold with my insurance too and say let me know as soon as the supervisor calls back, he says OK. A few minutes later he DRIVES OFF without a word. When my insurance answers, they're physically unable to get the company back on the phone about the driver leaving. I called the company, was also physically unable to get them on the phone. I left a message, what a surprise no one called me back.I spent over 5 hours (7:20pm from first call to 12:15 arrival by new company) in 10 degree weather waiting on a tow due to this company wasting my time TWICE without so much as an apology or explanation. Why even come out to me to leave without towing me home? I was a mile from home. I'm disabled and was stuck in my vehicle with no water and without medications.Call Doug's Towing, he told me this company has an awful reputation and is known for behavior such as this. If you use roadside assistance, don't let them set you up with these guys! You may end up out in the cold, LITERALLY. I'm so glad I had enough gas to keep idling.

  Chris Scramlin
7 years ago
Called for a tow as I broke down. Was given a 4 hour estimated time of arrival so I had someone pick me up to come back closer to the time they were due to arrive.At 7:45 (2 1/2 after we requested the tow) we got a text from an automated system asking if we had received our service yet. We said no as we hadn't expected them yet. Got a call from supervisor apologizing up and down for it and they'd have the driver call us 40 minutes out so we can get to the car in time.Driver called 10 minutes later said he'd be there in 20 minutes. He called back a few minutes later and said he didn't need the keys he could put it on skates and to meet him at the dealership we requested it be towed to. No big deal we'll head to the dealership.On our way to the dealership we got a call from someone else from the same company saying since we weren't at the car they wouldn't be able to tow it because we didn't leave the keys with the vehicle. We drove back to the car and followed the tow truck driver into the parking lot. To his surprise he asked why we were there we told him what happened with the phone call and he got back in his truck. A few minutes later he got out of his truck, told us someone else was coming and left. A quick call to the insurance company that set up the tow tells us they closed out the tow on us. This has been over 4 hours now. Never use them unless you absolutely have to.Edit: Reading another comment this may be common practice for them. I seriously recommend finding another tow company.

  Lindsay Castetter
6 years ago
Just had my car towed. They were here very quickly. Their very friendly and the process was quick and easy. I was nervous for damage but the guy knew what we was doing and did a very good job. Highly recommend. No to mention we just had a snow storm yesterday their timing was still quick.

  Johnny Etter, Jr.
6 years ago
Had car issues my motorclub called Affordable Towing. I was giving a eta of a hour. The driver Scott arrived within 20 minutes of my call and got me hooked to his flat bed. Scott was professional and very understanding. Scott was a great person to work with and got the job done right the first time. Tried calling the company to give my kudos to Scott but the lines were busy. Good job Scott. Your management staff should make sure all of their drivers are following your lead.

  Christina Marie
7 years ago
First experience with a serpentine belt breaking so I was on edge already and worried as ever about cost to repair and my car in general. My insurance sent out Duane who was extremely personable, quick to get to me, and told me of his experience with cars and what to expect to put me at ease. Our drive with my car to the mechanic was full of reassurance and laughs. I'm so grateful for the service he provided not only with the towing of my car but mentally helping to calm my worries and tension. I highly suggest this business!