Avilla Motor Works Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sergio Rivera
a month ago
I give this business a 10/10. Will was super helpful and friendly! We called them around 8 pm and 30 mins later he was there to tow our car an hour and half away. We called other company s with no luck but Avilla Motor Works Inc. was the only one to willing to help because of the long distance.

  Wanda Lewis
4 months ago
Above and beyond excellent!Kind, courteous and compassionate.From the first call for being stranded, (towing over the top awesome times 2), calls from repair technician, and the front desk when retrieving vehicle.Professional and personal.This business model has been lost somewhere in our society.We ve learned to expect less, and stand in awe when we get more. (I m standing in awe!) I ve often said I would pay double for decent service. I didn t even have to do that!Thank you!

  Brian Hobbs
4 months ago
For more than 20 years, if I've been on the side of the road, these guys have come to my rescue. This year, Will gave my wife & I something new to be thankful for on Thanksgiving by promptly coming to our aid regardless of the holiday...and bringing heaping shares of professionalism and compassion with him! If you're looking for someone to show up sometime tomorrow with a tow truck and make you feel like you're wasting their time, call someone else, because these guys are top notch!

  Billie Johnson
7 months ago
Excellent service despite the circumstances. I did not get the woman's name on the office, but she was super friendly and empathetic. Upon getting my dad's truck, I noticed a flat tire and 2 low tires. Owen was nice enough to air up the tires for me. He was very friendly as well. We had a nice chat about his truck, dogs and living in this area. Although it hurts the pocket book to get a vehicle out, I must say that the process could not have been smoother. And the staff are outstanding.

  Tim T
a year ago
Jeff and the staff at Avilla were wonderful. My elderly father got lost from Monroe Michigan (lower east corner) and wound up in Indiana. After getting turned around by the Sherrif in LaGrange, my father got into an accident in Kendallville. His truck was not damaged bad other than a bent bumper and a flat tire.Thankfully the sherrif was able to put the wanderers up in the local hotel and Jeff took the truck to the yard.After talking to Jeff, he assessed the truck and was able to change the tire and bend the bumper back out so we could get it home.I can't say enough about the understanding that Jeff and the crew had. They went the extra mile to ensure that we were able to get my dad and the truck back home so we can deal with this whole situation.Thank you again Jeff and crew. You are amazing.

  chris fleenor
2 months ago
Fantastic customer service. They were able to tow my car quite a distance without charging me a crazy rate. Would recommend to anyone.

  Jess Waterhouse
5 months ago
Had professional service from Will, he went the extra mile to help out on towing. Based on my experience I would definitely recommend Avilla Motor Works Inc, thanks.

  Dani Esposito
a year ago
Jeff saved us when our van broke down! He is very professional and kind ! He is a great guy. He even offered us an extra water he had. We were so stressed and the little things like that made a difference. After being stuck in a truck stop for hours, we gave them a call and they got us out quickly. Thank you !!

  marb
5 months ago
I hit a deer this morning, and Will from avilla motor works stop to see if I was okay, and he towed my car and me to kendalville, he did not leave me standing on the side of the road. I have had a tow company's do that to me before. Will waited till my son came and picked me and my car Up kendalville, he did not leave. Will was a gentleman and I appreciate him so much. God bless you WillService: Car towing

  Mel Ann
3 months ago
Went in with a hole in my tire. They are very friendly, affordable and fast. I ll be back next time I need any work done

  jessi cravens
a year ago
I have roadside assistance through my insurance and I always use Avilla Tow Company. Will was so nice and seemed to do his job with ease. I have zero knowledge of cars- I just know mine starts and I drive it. I appreciate the time he took to explain things and offered other services (my car is super disabled). So I will be calling to see if my car is able to be fixed through y all.Service: Car towing

  Nicklas DeCamp Sr
a year ago
Ther OK but they towed my Pontiac grand am an I had $980 just in the stereo system I installed in it and they wouldn't let me get my car back or my belongings inside it wen I had the title an a bill of sales from the ppl I bought it from it just wasn't in my name yet I even offered to pay them $700 just to let me have my stereo system back. I tried everything I could. the subwoofers that was in the car they don't even make them anymore

  Lynn Hernly
7 months ago
Last week on the way home from dialysis. Noble Transit bus broke down. The driver called the office and the boss called you. Your driver helped the other lady and I to the other vehicle when they got there to take us home. I thought that was super sweet of him to do that. I don't remember his name but it was on Thursday. Also wonderful time on him getting there.

  Debi Cassidy
8 months ago
While Avilla is well known for helping the big rigs, I was a single lady with a broken down motorcycle. Not only did they respond right away they had the perfect equipment for a motorcycle to ensure safety. Jeff took me to the Harley Dealership of my choice, but stayed to ensure all was ok, and escorted me back to my hotel. In other words he cared about my "vehicle" but also about me. You could do not better than Avilla. I wish they were everywhere!! Thank you, JeffService: Motorcycle towing

  Andrea Paige
3 months ago
Thank you so much! You got this girl out of being stuck in the snow. Thank you Owen! I appreciate you guys so much. Fast response

  F Cen
11 months ago
Keyfop locked me out of my jeep and Owen came by in a very timely manner. He got my car and I home safely in no time . Excellent customer service , fast and reliable. 11/10 stars !Richard HService: Car towing

  Landin McDowell
a year ago
Best towing experience I ve ever had! Will went above and beyond making sure that my car got where it needed to be. Checked in with me every step of the way and was very professional. Just overall a better experience than any other tow company I ve usedService: Car towingService: Car towing

  DENISE ANN LANGE
a year ago
My Edge would not start... Called Geico for roadside assistance. Will from Avilla Motor Works was given the referral. He got there when they said he would despite me being an hour away.Will was not only helpful, but also extremely courteous. I really appreciated the great and timely service.Thanks Again, AnnService: Battery service

  Victoria Grobis
a year ago
Very Professional & Kind.Listened to my needs & helped me explain what had happened to my car.Extremely Fast & Friendly Service.I had to have them tow my car to their shop. When my car was ready , They Delivered it Back To Me.Fantastic Service!The Price was Extremely Reasonable as well !Thank You All at Avilla Auto Works .Sincerely Victoria G.Service: Auto maintenance

  Garret Williams
9 months ago
Will has given me the best towing experience I have ever had. Super professional and very good at his job. Will be recommending this service for anyone that needs a tow.

  Michael Hensinger
a year ago
Had a tire blow on the work van. Called and they were out in a short time to tow us to the repair shop. Owen was very helpful and nice. Highly recommend their services.

  debra hall
2 months ago
Awsome company to do business with.Very helpful. Would totally recommend!

  Bruce Patton
a year ago
Avilla Motor Works went above and beyond assisting me with my tire puncture. I can't thank them enough for repairing my tire. So nice to see kind people in today's society.Service: Tire changeService: Tire change

  Alec Depew
a year ago
Had them work on my brakes for my first car and they did a flawless job. They worked wonders on a beaten up old blazer and now it stops on a dime. Plus was affordable for an 18 year old like me and I would highly recommend to anyone!

  Brittany Shough
5 years ago
My husband's truck was impounded to this lot and the owner and the secretary were probably some of the rudest people I have ever met. They made it almost nearly impossible for me to pick up my vehicle even though it was legally my property and I brought all the necessary paperwork to have it released. The lady told me they don't release cars after 4 pm even though there sign says 5. Also I was told how much the pickup fee would be and when I arrived they tried to charge me 30 extra dollars. Jeff was extremely rude and very unpleasant to work with. I feel sorry for anyone who has to deal with this business in any way. By far one of the worse experiences I've ever encountered with a business. On top of that. When my husband's car was picked up his car was working perfectly. When I picked the vehicle up. My husband's power steering was completely broken and made it nearly impossible to transport home and the owner denies anything to do with it even though he was the last to touch it. Absolutely do not recommend this business to anyone and avoid at all cost.

  Terry Nelson
3 years ago
Jeff the owner of Avilla Motor Works, was very professional and prompt to come to our rescue in moving a tractor. Also one of his staff Corey also did a wonderful job, of contacting the owner on a Saturday afternoon. To rescue this forgotten relic, in a buddy's back yard. Jeff did indeed deliver the tractor to a mechanic. So that it could be worked on, traveling over 78 miles round trip to help us out.Jeff and his staff are to be relied on, and trusted in offering a caller such as myself. The upmost in respect, and not treated unfairly in the price to tow our tractor. Thanks for being there when we needed you Jeff, and thanks to Corey for being professional and understanding over the phone. When things needed to be dealt with promptly, and before the rain that was coming to spoil the move. Which would have caused the tractor to have to set longer to be towed. Your staff and you Jeff, have an amazing Tow business. Thank-You!

  Lucas Holifield
a year ago
Great customer service. Very professional, Called them and they came right away and didn't charge an arm and a leg. Owen was the one that I dealt with, and i Will call them again if I need a tow in the future.Service: Car towingService: Car towing

  Travis Hicks
a year ago
Avila motor works are some of the rudest towing company I have ever had the displeasure of doing business with. My son wrecked his truck. Had towing on my insurance. The day after the wrecking called and asked if I could get his football cleats. Only if I signed over the truck title and gave them $275. The lady there was impossible to deal with.

  Zachary Anderson
a year ago
Owen was the one who assisted us tonight. He was kind and did a quick and safe towing. He got there way ahead of time and got us out of a really tough spot.Service: Car towingService: Car towing

  debra gould
8 months ago
I found Avilla Motor Works very responsive, courteous, professional and reasonably priced. Definitely would use them again.Service: Local haulingService: Local hauling