Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  KASH KELLER
3 weeks ago
Worst parts store in town..people dont know anything..Always get wrong parts.3 people working and standing there talking while i stand at register waiting to buy something and they jus looka ta me and look away 3 times so i finally walked out

  Brad Baker
a week ago
Quiet place. Manager is amazing. Staff tries to be friendly.

  Tery Shultz
a year ago
Love the place. Staff is very friendly helpful. The only issue I have with AA is their phone system. When I call, the call never goes through & when asked told the phone hasn't rang. Sounds like a network problem that the workers don't have the authority to request the phone providers to fix the issue. Seems to me that AA could be losing money to their competitors because not all consumers are aware of the problem & call the competition to get their auto needs taken care of. Most customers usually need their parts when they call. In today's economy many do not have the luxury of fixing a problem before their vehicle breaks down.

  Phillip Ketcham
a year ago
I was out of town on a business trip and our vehicle has trouble starting. I sent my wife to Advance Auto Parts store and she was helped out with a new battery purchase. The staff then installed the battery at no cost for her. This is one reason I am a returned customer. Superior staff as always. Job well done and comparable to noneThank You Advance Auto for your excellence.

  Brandan Satisfield
a year ago
Went in for some new wipers, Jason approached me two steps into the store! Helped me choose some good wipers and made sure I was topped off with wiper fluid. GREAT SERVICE!

  Nic P
2 years ago
I just had the best experience EVER at Advance Auto Parts. We are 3 women traveling from Illinois to Maryland when we started having issues with what we thought was the battery. The General Manager Mr. Jason Knapp was amazing! He did some tesrs and told us exactly what the problem was.Mr Knapp is Very helpful, knowledgeable, and even had concerns about us driving back in the dark. He went above and beyond! He is definitely an asset to the company.

  Cali Flores
6 years ago
I came here about a week ago trying to figure out what was wrong with my car and the employee came out in the pouring rain with a test light and helped me check my fuses. Poor guy lol they also have free battery testing. they're really great I love this place they're always so nice and helpful especially for someone like me who doesn't know much about cars its great I can always count on them. They have good prices too from what I've gathered they're cheaper then the other stores.

  Mike Holbrook
4 years ago
These guys and gals are the best. They will go above and beyond when it comes to customer service. I have always felt like I am special while shopping here. Thank you to the Advance team at Angola Indiana. You rock.

  Corey Springer
3 years ago
Came in in a emergency situation. Not alot ofknowledge, but I can help myself if I need to.this was a issue i could not handle. On the phone, i was dismissed but also told to come from down the road. Didnt seem to enthusiastic given my situation but he did help me a bit. After I was told it was what it is, it was cold I couldn't start my car so I sat down inside to get warm. I asked questions about what I needed to do and tried to understand it so I could get the car home. The woman I spoke with gave me the impression that she could not only care less but refused to help me when I litterally needed instruction not someone to hold my hand! When I asked questions about the product I needed she ignored me and at the register was dismissive. Horrible customer service, that one guy excluded bc he did help alot. But that lady was rude, and her customer service skills lacked. I went in asking for help and did not feel like I was going to have any. One star. Will not be going back.

  barohar brown
6 years ago
This is one of the worst businesses I've ever dealt with. The staff lacks knowledge not only on the products, but on the business processes. Purchased products online that were the wrong part, my fault on that. but when they did the credit they couldn't apply it to the order, then issued the credit, and charged my card again. When I tried to explain that the charge was on my account, and showed them, they stated it wasn't enough proof. Horrible service, the sales person that screwed it up won't admit to it and now I have to go to my bank, or small claims court.

  Brandon McDowell
7 months ago
Always has the parts I need either in store or a couple hours away.

  Steven Dulaney
5 years ago
Have had jeckyl and hyde interactions, most of the employees are very friendly but several have been quite rude. So though I always frequented Advanced everywhere I've lived, I'll check prices online and head to AutoZone or O'Reilly's first of they're comparable.

  Jamie Campagna
a year ago
These guys are very helpful and good at what they do, They've definitely earned my business.

  Heather Baughman
5 years ago
New computer system needs some work, ordered parts 2x in the last month and they were completely wrong. Not the store staffs fault but pretty aggravating overall. Took about 45 minutes the last time I was in there to straighten it out because the register kept crashing and they would have to start over. The first part order that was wrong the part number was the same online. Also their online system checks parts for dunworths carquest in Fremont and says everything is out of stock. They generally have parts in stock, So it seems pretty useless overall.

  jeff smith
5 years ago
One lazy employee with no knowledge of car batteries. Went next door to competition and they replaced my battery. Employee Andrew said my Alternator was frying my battery and refused to change my battery. Tried selling me an Alternator when it was not bad! He was just lazy!!!!

  Brenda Hantz
2 weeks ago
Great people. If you have junk batteries I'd suggest taking them they will give you a gift card for $10 for each battery

  Steve Roberts
a year ago
Convenient location. Super helpful and knowledgeable staff- - on the phone and in store.

  David Smith
8 months ago
Young man at counter very courteous and knowledgeable.

  Jennie Hiatt
5 years ago
Always happy to help with any auto need. The crew has been my #1 for years for automotive needs; they are awesome!

  David Merillat
2 years ago
Good parts at good prices. They even usually have what I need for my old (1988) Ford truck, or can have it the next day.

  JoLynn Foulk
2 years ago
Very nice people work there! They are very helpful when you come in!!

  PJ Perretta
a year ago
The manager and staff here are amazing. 5 stars

  Anton King
2 years ago
Checked old and installed a new battery in 15 minutes! Bang up job! Well done Jason!

  Brandon Bell
3 years ago
Best place to hey what I need and save lots of money. I never pay shipping and online orders for in store pickup is awesome

  Dan Simrell
3 years ago
Came in today to purchase battery for car fob. I had always shopped at Advance Auto in the past. I should have turned around and walked out as soon as I entered the store. NO EMPLOYEE WAS WEARING A MASK.

  scott bryan
3 years ago
cassie in advanced auto parts was so rude and unprofessional, it was pathetic..very very rude! good luck to all that shop there..not enough room on this site to type everything.

  Lisa Fullington
5 years ago
They are very nice and help me in a timely manner and found what I needed

  Rick Smith
4 years ago
Great place to get parts and accessories, cleaning supplies and extras, you all know by now.

  Michael Gallegos
6 years ago
I get great help sometimes but other times totally ignored so I'd you need anything ask. 1

  Nichole Lepley
5 years ago
very friendly helpful staff almost always in stock if not within 24-48 hours.