Tom Wood Honda Service work

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wendy Talcott
a month ago
DO NOT BUY FROM THESE PEOPLE! If I could give 0 stars, I would. These guys are crooks and sell lemons. We bought a car from them a year ago. To which they said had a new transmission in it, it did not. It had a transmission that had already exceeded its usefulness. Fast forward to now, just over a year later. The transmission is out, and they refuse to take any accountability or offer any type of fair resolution. This car belongs to a college student who is trying to make something of herself. Shame on you. There is a lot more to this story, but I'm not going to spend any more of my time on these crooks.

  James Wills
3 months ago
Staff is always friendly and competent but twice my wife had to wait like 3 hours for an oil change once with an apt. The other time to check something out, again with an apt. Was ridiculous how long we had to wait. If they were busy and couldn't start on the car for 2 hours they should have said so

  Leary Smith
8 months ago
Their service has went down hill big time. I've been going to Tom Wood for many years and in the past, they would help me out and work with me. Now they don't!

  Kristy Campbell
3 years ago
I have been a customer with Honda for over 2 years now, I have had issues with Honda service department in the past but this time tops everything. My car which is a 2020 Honda Accord was schedule in Friday, March 19, 2021 to be serviced due to a noise I been hearing, Christian who works in the service department scheduled me an appointment for 730 a.m. that morning. I explained to Christian I was going to be dropping off my car because I was going out of town. Monday came around and I haven't heard anything, So i decided to call and again Christian answers in the service department, I ask about my car and he goes on to tell me he didn't know my car was there to be serviced, He asked me was I getting an oil change and tire rotation, I explained to him once again the issue my was having. He goes on to tell me my car wasn't pulled in for service because I didn't put the keys in the key drop box, which I was never advised to do that. Than he goes on to tell me he'll get it checked in that day for service. I asked to speak to a manager, which I believe I spoke with Brandon he gave me a call back, because he wasn't available at the time, he says Christian performance wasn't great and customer service is #1 and he will be retraining Christian. I get a call back the next day from Christian explaining the technician cannot fix the issue and or he doesn't know how, but they know there is a problem. I was so shocked!!! Christian went on to say there's nothing they could do for me, but if I roll my window down the noise will go away!! Again shocked!! No one expressed that they will figure this out, I also believe my car was never looked at accordingly or there were never anything noted about my car. This is a car I am paying on and haven't had it for a year. Honda and their team begged me to buy my 2019 Honda Accord back and I did, and now I am having issues with the 2020 Honda Accord, and no one can help me or try to figure these issues. I am a loyal customer, and the service department let me drive away with a unfixed car that is under warranty. I've called the service department manager Brandon back left a message no return call yet. I am frustrated and let down by this department. I will be taking further action. I will no longer take my car there for service.

  Barry Teter
3 years ago
Very knowledgeable and friendly sales and staff. Unlike so many dealerships their people don't hover around you while you're looking. They give you plenty of space all while keeping attentive enough to quickly come to you if you have questions or need assistance. Great service department with a very quiet and comfortable waiting area with drinks, snack options and a large television to help any wait time as pleasant as possible. Have purchased cars from numerous dealers over the years I would never go to any other dealer than Tom Wood.

  Denise Felton
3 years ago
Dropped car off Sunday evening for a 9:30 am appointment for an oil change. Service advisor Cody called and said they were taking it back at 8:45 am. Just a simple oil change. It is now 5:06 pm and I m am still waiting for them to complete my oil change. Really!? Over 8 hours for an oil change. They said 35 appointments were scheduled and they only had the manpower for 20. That s fine but 8 hours for an oil change!? To top it off they never even called to say they were behind so now I m stuck at the dealership! Not cool Cody!

  Lita Rumler
5 years ago
Dealership/service center combo. Bought my latest car from here and had it serviced here twice. Staff of the dealership and repair shop are both excellent. Both teams always super friendly, professional, and helpful in explaining everything. They are very time efficient and update you on whats going on so you are not sitting there wondering when you will be done. Would highly recommend buying from this location.

  Alison Hughes
3 years ago
Went for a recall. Drove the extra time from Indy because I've had such great experiences at Tom Wood Nissan and Tom Wood Subaru (Mike Eicher!). So the 2010 Honda Fit I bought from Mike needed a new left and right drive shaft due to a recall. Drove to Anderson and there was no wait as I was early for an appointment. Everyone was very attentive. Left in a Lyft and waited for their call. They said 1:00 and it was just a little after that they called and the work was done. We were stranded as there was no Lyft drivers available. Christian in the service department worked his magic and Brian with Uber shows up and gets us back to the dealership. Top notch service. On time. I am very impressed by Tom Wood on so many levels.

  Geoff Doty
5 years ago
My daughter broke down near the entrance and sales staff pushed her car into lot. Service took over from there and did a great job of getting her back on the road. Very nice and helpful staff. Sales, Service writer, and mechanic all made an out of town dad feel reassured that she was in good hands

  Frank Wimsatt
a year ago
Lisa and 3 Other Coworkers of hers made my day as I stopped on for a Routine check up They have been good to Me

  Aubree Christy
a year ago
Got in the car after an oil change the car stunk of body odor from the tech. Then we got home and noticed a pug but missing. Called about the lug nut and left a voicemail. It s been a week and no call back.

  Mike Chandler
a year ago
I have bought many cars here! Corey is my salesman, he is straight up. No bull.I have my cars serviced here also.

  Cierra Maree
3 years ago
We were looking to buy a brand new car, we walked the entire lot, even looked at the cars right next to the entrance. All the sales reps were too busy lolly gagging inside to even ask if we needed assistance. Needless to say we will take our money where it's wanted.

  Andy Lloyd
3 years ago
Very pleasant experience. Stopped in and Earl and Dillan had us out in our new ride in less time then normal. Thanks!!

  Dan Hummel
2 months ago
Great people

  Dan Ice
3 years ago
I trust the experience. Went into Tom Wood for new tires. Came home with a new '21 CR-V Hybrid.

  Tracy Clevenger
3 years ago
Cory was great. And so wad Mike. Thank you to both of you. Another good experience at Tom Wood Honda

  Betty Mitchell
5 years ago
The service dept. always surpasses my expectations! I always receive prompt, professional and courteous service.

  Whitney S
4 years ago
Great service. They made sure to provide everything I needed for the service package I purchased

  Rodney Mccallister
2 months ago
Great service

  Jeremiah Grier
2 years ago
They fix my problem over the phone. Excellent customer service

  Alice Kelley
3 years ago
Helpful and friendly staff with a newer facility that's always clean

  Penny Denton
5 years ago
Very nice people to work with

  Michael Peckinpaugh
5 years ago
Service department is fantastic!!

  Tom Kasten
3 years ago
Best price around.

  Christina Malcolm
a year ago
No...

  Joseph Rosenfield
4 years ago
Good service.