O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Charles Vega
5 days ago
Friendly staff! They helped me find the correct wiper blade for my car and even installed it for free!

  Jasmine Jochim
3 months ago
Recommend this place over Autozone! Got new headlights, they installed them for me quickly and efficiently!

  Claudia Morrison
6 months ago
Team member was sitting on a tote, playing on his phone while customers was in store. He had to get help of other team member because he was having trouble showing disc brakes on rear of my vehicle.

  Maria Turner
a year ago
Andy at the 53rd St store is great. Friendly knowledgeable and very helpful. That store almost always has what I need if not they get it within a day or two. The store on 10th and Scatterfield was the total opposite. Unfriendly, acted as if I was bothering him, wasn't very knowledgeable of parts or what they were for.

  Josh Dawson
10 months ago
Gentleman I spoke to on phone was helpful, However I did find products pricey and not knowledgeable on any on the spot mechanics. Have to say AutoZone on mounds road went above and beyond I got my parts half of what O'Reilly was quoting and AutoZone employees and manager took time to set up a mechanic to work on my car for a very reasonable price right in their parking lot. Not saying O'Reilly is a bad place by no means just not for me.

  Kip Jackman
2 years ago
Five stars and I didn't walk out with the part I needed. Huh????? I did walk out with a part number of the part and a couple of places to go to find what I needed. Its that outer ring of service that earned five stars. There are many parts stores, all have computer systems and lot of parts in house and long hours for convenience. He could have said sorry don't have it, good luck, have a nice evening. Nothing wrong with that....but he didn't, he went for the outer ring of service. And I got my part... five

  Michelle Beadle
3 years ago
When I first got there, both employees were on the phone, which was fine. What was NOT fine is when the first one got off the phone, he looked at me, and waited on people behind me. Now the second employee who waited on me was professional and very friendly. If I go back to this location, if the older man is the only one at the front, I will walk right back out.

  Charity Colter
a year ago
Always a pleasant experience when I stop in. Daniel is always helpful & knowledgeable - he I'd the reason I will stop in this store when I need something in the future.

  Chef Jenny B
6 years ago
The staff members are very professional, helpful and extremely knowledgeable. I was very impressed with the selection of items that they have/had in stock. When I walked into the store I was greeted with a warm friendly hello and is there anything that I can do for you or help you find? I highly recommend O'Reilly Auto Parts.

  Jenny Wright
a year ago
They match any price. They will install parts on your car if they have time. They put in the bulb in my headlight, and the battery in my key thob a different day.

  Joe Heath
3 months ago
Great service...Thanks

  Pamela Case
a year ago
Daniel was awesome ! Put my new battery in and my new wiper blades on. Very helpful and knowledgeable. Daniel is an asset toO'Reilly Auto Parts.

  Jon Holman
5 years ago
They took returns with no problem. The staff was hospitable and welcoming. They solved all my automotive problem. My truck was scanned and they provided answers as to how I could fixy own vehicle for my cheaper than a garage.

  Nicholas Taylor
3 years ago
I don't know why but O'reilly is not what they used to be. My mechanic ordered my parts this morning and they failed their commitment to have them out with today's deliveries. My mechanic contacted David, who then promised to contact him as soon as he had the part which came in a little after 2 pm. David did not contact as promised and my mechanic called but nobody answered. So then I called. I spoke to David. He said he had been too busy to contact my mechanic and confirmed that nobody was answering the commercial services line. Keeping commitments is important. My mechanic is closed tomorrow, which I was scheduled to work. And my mechanic will finish my repair Monday, which I was also scheduled to work. David cost me two days of lost wages because he couldn't keep his commitment. Thanks!! I'll be going somewhere else for parts.

  Rachel Harris (Rae)
6 months ago
Staff is amazing and very knowledgeable

  Thomas Allmond
a year ago
They helped me the best they could. Very happy with the service they gave me.

  Ryan McKee
4 years ago
I have been purchasing parts, a lot lately, for a Ford truck I just bought. Oreillys typically has everything I need in stock. There has been a couple of occasions where they haven t. And last Friday, 7/13/19 was one of those days. The guy that waited on me was courteous and helpful. So far, everyone I ve dealt with there (1019 S. Scatterfield Rd Anderson, In) has been, except for today (7/15/19). I was told on Friday that I could pick up my part by 11:30am on Monday the 15th. So, after work, I go to pick up my part, a good 2hrs later than when I was told I could get it. I get there, and the non helpful female behind the counter couldn t find my part, and then proceeded to talk to one of her coworkers about not being able to find my part and that it might not have been checked in yet, and it s setting in a tote that another coworker apparently owns by the way they were talking about how they weren t checking it in or getting my part because it would somehow offend or hurt the other coworkers feelings. So the female and her extremely rude, obese coworker decide that I m not getting my part, even though it s in the store, and they know where it is, and even though I m there to pick it up, they re not touching it. Unbelievable. I work in retail myself and I know all too well about totes. I also know all too well about customer orders and at my place of employment when a customers item comes in, we check it in immediately and call them to tell them it s ready for pick up. I didn t get anywhere near that level of service, nor did I get an apology for my part not being ready even though it s been in the store all morning and still not ready for me to pick up, even though it s paid for!!! I m extremely displeased and upset over the treatment I received from those two. If I treated a paying customer the way those two did, I likely would be fired, or at the very least written up. I m now considering spending my hard earned dollars elsewhere. I was a LOYAL Advance Auto customer for decades. I chose Oreillys because you have the parts in stock that I need. After today, I may just go back to Advance, or just spend my money at an online retailer. Very disappointed and very upset over this treatment.

  tremendoustricia72
a year ago
I just went there to get some help and the worker was on the phone talking about his personal vehicle while I stood there 2 minutes waiting to get help. So I left.

  Shenna Jenkins
2 years ago
Had my alternator in stock and was waiting on me when I got there! Got done more goodies because they had them in stock so yay O'Reilly you saved the day again!

  Mike McGinnis
2 years ago
Very helpful staff, had a return and got my issues fixed with no problems

  James Owens
3 years ago
Team member was not very friendly and did not seem interested in making sure we had all of the parts necessary to complete our job.

  Steven Brinkley
5 years ago
The alternator went out in my motorhome as i was leaving town. They had the part and the guy that worked there even put it on for me! Took him like 10-15 mins. I'm sure had it been in a tough spot he wouldnt have been able to do it for me but he saved my trip and my bilfold. Got me right back on the road .

  Tim Dodd
a year ago
Needed to buy some seat covers for a birthday they had what I needed and we're very helpful

  Robin s Slice of life
4 years ago
Awesome store with aFriendly staff very helpful did you know that they will actually help you change your windshield wipers wow that s amazing

  Dustin Evans
4 years ago
Great service, willing to help find out what you need. Won't shop anywhere else... 5 star

  Rob Cullen
a year ago
Friendly and helpful..Very knowledgeable staff..

  Rondello Williams
3 years ago
Always friendly and helpful! The right QUALITY parts for the job..I seldom have to replace things under warranty.

  Ashley Bagley'Swango
10 months ago
Best (& CHEAPEST) place to get car parts, tools, & accessories

  Kimberley Hokanson
3 years ago
Always had what I need or has the ability to get it. Very friendly. Recommend

  Duane Mountain
2 years ago
The staff is very knowledgeable about the things they have and very helpful I highly recommend the store