Byrider Anderson

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alexander Johnson
a week ago
Terrell was a great help! He was very patient and allowed us to test drive multiple vehicles without any pressure. Everything was straightforward and smooth process. Come see T he ll get you rolling. Thanks again

  Shamika B
3 days ago
Thank you so much Terrel!!! He helped me get into a 2014 jeep patriot. His customer service was AMAZING! Go to terrel! He did my whole approval over the phone!! thank you to the whole byrider team. Made my whole day

  Miranda Carmack
2 months ago
Jeanne was so helpful and absolutely wonderful to work with. She went out of her way to help us get our vehicle, ensured that the paperwork was accurate and was extremely kind to us through the entire process start to end. Would 100% recommend her to anyone needing assistance.

  Chris
3 months ago
Bought a 2009 Ford focus from them 3 years ago and from day one it's had the same front end issue with front struts even to this day after they have told me that it has been fixed which it has not the car is a total POS I would never recommend them to anybody don't buy from them not to mention they charged me almost 13000 for the car with 117000 miles on it when I got it and it only had a value of 3500 then will never go back

  Sara Taylor
a week ago
Tyrrell was amazing. Our experience here was great customer service was amazing and I highly recommend any person to this store. We are happy with our decision.

  Katey Day
a month ago
Thank you to Jeanne for helping me and my husband find our new car! You were super helpful and kind and you deserve a raise! Everyone there was super helpful and nice.

  Joseph
3 months ago
Wonderful experience thanks to sales agent. She put me at ease and walked me through the entire process. Kind, courteous and conscientious, she surprised me and went above and beyond working alongside me to create a memorable and satisfying experience I won t soon forget. I ll be recommending friends and family to contact her and drive away pleased

  Sara Farlee
5 months ago
2 years ago, I bought a Ford Escape from Byrider. I loved that car and took it on so many adventures. Not too long ago, I was in a bad accident and my cherished Escape was totaled. Kenny was amazing and walked me through the entire process. The payout did not pay off my car, unfortunately. On November 3, I went to pick a new vehicle and settled on a Pathfinder. They completely waived the amount left on the escape. Upon driving the car home, I discovered that I hated it. No huge particular or even justifiable reason, I just wasn t happy. The next day I went back and spoke with Jeannie and Pete. They were amazing and asked me if I wanted a different car or to just get out of the contract. I ended up choosing a Jeep Compass.They really are amazing. My credit has greatly improved in the two years I ve been with them and they ve always been incredibly helpful with any questions or concerns that come up.

  Brittany Williams
4 months ago
Jeanne was very helpful and her attitude was very pleasant answered every question for me. She also was very nice and helpful with my son. I would request her services to anyone. Thank you Mrs. Jeanne for all that you helped me with.

  Deziree Arnold
2 months ago
I misjudged the man at first because of an accidental error but jd helped me find my third car through them. They stuck with me and helped me find a vehicle. They have been great to me for the past 7 years.

  Treva Swift
2 months ago
Great customer service everyone was very polite and helpful!! Terrell Wilson was great, any questions I had he did an awesome job with helping me better understand what I needed to know!

  Alyssa Deweese
a month ago
Jeanne was amazing she got me in and out in no time!! She did an amazing job and got me in something affordable and went above and beyond!

  Tiffany Walker
3 months ago
OMG! I can t express the appreciation that I have for Mrs.Jeanne and the team. I was skeptical in car buying because I have been denied so many times but not one time did she say No everything was always ok Tiffany and everything was explained in depth and she made sure i understood all the information I am referring everyone that I know to go see them. I am so grateful for them. Check them out!!

  Keith Ellerbee THE FOOL
2 months ago
Best place in the world never had service like this in my life. I would love to continue being a customer with the customer service that I get here from all the staff. Wonderful wonderful people. Thank you for everything.

  Natalie Johnson
a month ago
Outstanding, customer service, Great experience, wonderful staff. AWESOME SERVICES. Thank you Mr. Terrell Wilson & staff. Amazing & appreciated

  Melinda Wilson
a week ago
They worked with me even though I didn't have enough for the down payment. I still got into the vehicle. Thank you Terell

  Rachel Ziko
6 months ago
I purchased a car on July 19th and had several issues with it. I worked with the maintenance manager (who is wonderful) but after several times of my car being in the shop, I contacted Logan and the sales manager and they got my in another car and made the process so easy and amazing! I highly recommend Logan at Byrider Anderson.. He absolutely goes above and beyond for his customers!

  Penny Lewis
a month ago
Update: So I did give this place a 4 star rating but that has now went to a 1 star! I was ill and paycheck was not the greatest, I kept in contact with my account specialist Alex letting him know what was going on. On January 17,2024 @ 4:30pm I m leaving work in Knightstown to see my vehicle being hauled off by Double J Towing. I contacted Double J, they told me what they were told. I contacted JD Byrider and not a single person responded back to an email. Fast word to February 28,2024, I check my bank account and see that they took out a payment$241.66, Mind you, I have not had the car in my possession for over a month. So I called yesterday, Alex has not there. Was told by Kenny that auto pay was never taken off my account after they had taken it back, Kenny stopped it and said I m sorry it should have been taken care of. and that Alex would call me tomorrow( meaning today). I wait all day for the phone call, nothing. So then I call them and state So are you guys going to refund me my money that you stole and I didn t authorize usage of my card or are you going to give me the car back? Alex states let talk to my manager. So he does and comes back says Manager said no to either one. I said so you guys stole from me and going to get by with it? Like why? And then he says the manager says we cannot. I said ok and hung up.

  Shandaleigha Tharp
2 months ago
I am so thankful for Jeanne. She gave ne the time of day to see if i qualified for and helped me be able to finally get a vehicle. Thank you all.

  Dee
3 days ago
Terrell is the best salesman! Ask for him if you need a car!

  Brandy Winchester
5 months ago
I enjoyed the service and the friendly staff made out time enjoyable! Jeanne was amazing! She was phenomenal! Thank you!

  Marie Teague
6 months ago
Nate is amazing! Took care of my cars issue fast with only a few minutes notice. Nate got me back on the road to get to work. Excellent service. Thank you!

  Megan Sheets
2 months ago
Awesome , expirence and got my dream car. Terrell is quick and got us out in a short amount of time!

  OTDO Drew
a month ago
Great service fast and reliable Nate is a big help and the best guy they have had in a while

  Shawn Doc
4 weeks ago
DONT COME HERE. You WILL have issues & they will be glad to help out without actually attempting to. Don t make the mistake I and many others have made . Just look at their response to me below, pathetic.

  Addison Gause
5 months ago
Had me test drive a newer vehicle but told me there was an issue without so couldn t get it until two days later and they tried to give me a completely different vehicle! DO NOT TRUSTAnd if they are your only option check the vin number of the car you test drove with your paperwork before signing anything! I was signing paperwork on a different vehicle than the one I test drove.Edit: I m fully aware it was a different vehicle because when I filled out the contract cancelation paperwork they put I didn t want the car because if mechanical issues . Now is I was really crazy like they tried to tell me and it was the same car, you wouldn t put it had mechanical issues when you told me you just spent two extra days and extra money fixing it up for me, you would want your boss to know that I didn t believe it was the same vehicle and that s why you lost a $3k down payment and a $500 a month payment lol.I just called and Pete tried to again tell me I am crazy and hung up on me! So don t leave a number to address the situation if you re going to continue to gaslight your customers

  Michelle Rose
2 months ago
Everyone was really nice.But I really didn't like all the repetitive paperwork and steps I had to go through.

  Sarah Nolen
5 months ago
Logan was super helpful and not pushy to sell a car. He was very friendly and personable. Highly recommend!

  Dawn Parr
a month ago
Needed a car quick. Terell was awesome and got me in a car that fit my needs that day!

  Lisa Leisure
2 months ago
I had awesome service and Jenna was very helpful and I love my car thanks