Elite Auto Mall of Central Illinois

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Moonlight Panther
2 weeks ago
People were so nice, I wish I could give 5 stars. Thought the car was nice. Got it halfway home the day we bought it and noticed a grinding sound only to find it had a stuck caliper. Went to get the wheel off, all the lug casings were cracked and lugs were rusted on. Took almost a week to get the wheel off, ended up having to drill out the studs. Finally got the wheel off to find the bearing needs replaced and the tie rod is also bad. Havent been able to drive it since day 1 of having it, so its not like the wear and tear from a 20 minute drive in town (and a ride around the block after repairing the left side) caused this. Not looking forward to discovering what else needs repaired since it was sitting for a few months short of a year. (After new left front caliper, new bearing, new hub, new knuckle bc the snap ring was so rusted on that days worth of effort and PB wouldnt save it, and new tie rods, discovered right front has issues too, tie rods, so we're in for another week of not driving it, been about a week short of a month without being able to drive it with at least a few days more ahead of us bc when we went to redo the drum brakes, found rear driver has stuck wheel cylinder heavily rusted on that needs replaced as well). It has been a money pit so far. Decent mileage for the year, but I have a hard time believing they werent known issues since they can be heard. So, I give 2 stars, downgraded from 3 in my original review since finding even more wrong with it, based on the lack of transparency and the headache its caused. If they were honest about it and adjusted the price to reflect the repair cost, the rating would've been a lot higher. I just don't accept that you should be expected to be swindled at dealerships. Just bc its the "norm" doesn't make it right. If you're selling used cars, you should at least be liable to find the issues and list them or repair them before pawning it off on someone just to make a quick buck under the guise of "as is" sales.Update: brake and suspension work did not stop all of the grinding, though some of it was definitely from a stuck caliper and faulty wheel cylinder. Found out it's from a transmission issue, which is great bc most parts are discontinued. Still havent drove it since the 20 mins home on day 1 and the ride around the block to check brakes, been almost 2 months at this point. Looking like even more now, and that's if we can even source the needed parts. Needed a reliable vehicle to transport kid to school and go to work, but stuck walking in cold, rain, and snow AND out almost 6k without transportation to be able to make more $ to save for repairs of the vehicle that was supposed to be the transportation. Chicken and egg scenario.Also, changed oil only to find it has lifter noise that someone used an additive to mask previously. Just lovely! Downgraded to 1 star, would go negative if I could. Wouldn't recommend shopping here unless you want to spend money on lots of repairs since they can't be bothered to inspect cars before they sell them, or bc they wanna hide the issues to sell them (gotta be one of the two), while still labelling them as "runs and drives good." Stg these people run their shop like Danny Devito in Matilda. You'd have better luck on the FB marketplace with a private seller.Also, what does the car I bought have to do with dishonest sales tactics? Unless you're paying for repairs or refunding some money, it's unnecessary information. Ethical salesmen are apparently nonexistent these days.

  Heather Nickles
2 weeks ago
When I got there after setting up an appointment the owner and his wife was on vacation. The kids were left in charge which was no big deal they were very nice.We test drove the car and it seemed ok. Did notice that it would need new tires but everything else looked ok.I took it to my mechanic two days later and they found it needed new shocks on the back, the timing chain casing was loose, there was a bearing out and needed some lines replaced dealing with the transmission. I m not a mechanic so I am probably not using the correct terms.With everything that needs done to the car it was an extra $2000 dollars. I contacted them through text and left a message. I was ignored and got no response. I realize there is an as is no warranty but really? I didn t think the car would need $2000 dollars worth of work right after it was purchased. Very disappointing and very disappointing that they wouldn t even contact me back .

  James Mott
2 months ago
Great selection knowledgeable staff. They were able to help with anything I threw their way! I left feeling confident that I choose the right place to purchase a vehicle from! Highly recommended

  Jason Rayford
3 months ago
Bought a 2011 Ford Explorer and was a great experience! He was very helpful in my selection and a impressive selection. Extremely knowledgeable of all the vehicles. Will definitely be purchasing another vehicle from this establishment.

  Big Cartel
a month ago
Jeremy was very sweet he knew exactly how to help me out and did a great job answering all my questions. I recommend going to this place.

  Reece Perry
2 months ago
I think this place is a 5/5 stars because the car selection is impeccable and I love all of the cars very much I really appreciate the service as well the employees were very nice

  Kai Grayson
2 months ago
I would recommend buying a car from here. the owner jeremy was extremely nice and patient with me and i got out of there with a nice car runs very well.

  Pink Ghost
2 months ago
Great service, the owner Jeremy was really helpful and he helped me find what I was looking for. 10/10 would recommend.

  Trent Lafrance
2 months ago
My car hasn t had any problem. I ve had it for 2 years now and only had to replace water pump. I recommend coming here.

  Nathan Oliver
2 months ago
Was wonderful service didn t hassle you like other car lots and very helpful with Everything would definitely recommend

  acc you
a month ago
I have this place a 5/5 because people were very nice and super helpful all my questions were answered!

  Heather Kahsen
3 months ago
Jeremy and his wife are very helpful and reasonable in their prices for the vehicles. I will send all my friends here!!

  Grace Billy
2 months ago
Jeremy was nice and really knowledgeable and I found the perfect car for myself. I would recommend buying here.

  got this
a month ago
Jeremy was very nice and helpful I would buy from this place again and again.

  Janelle Ann
2 months ago
Jeremy is very helpful. My car runs great and I'm very happy with my purchase.

  Chandler
2 months ago
Very good customer service recommend to anyone looking for a good used reliable vehicle at a reasonable price

  James Roberts
2 months ago
Jeremy was very helpful, super knowledgeable, and super kind. Definitely will recommend to others

  Anthony Fisher
2 months ago
Great employee very family friendly. Overall Amazing experience here!

  Rhonda
2 months ago
Jeremy was very informative. He's a polite and friendly person.

  FalloutShelter101
2 months ago
customer service is great! Fast and efficient service too! What great guy!

  Sparkle Gives
2 months ago
they answered all my questions and helped me out with my car very well i will always come back to this place

  Jacob Kessinger
2 months ago
Extremely nice and easy to work with, made the car buying process a breeze.

  Jason Pickerill
2 months ago
Absolute excellent experience! I would highly recommend!!! 10 out of 10!

  Dylan Tucker
2 months ago
Great experience would definitely recommend very straightforward about cars

  Dejoure Whitehurst
2 months ago
Got my car from here best experience ever friendly and nice people ever!!!!!!

  Andy Rimerez
6 months ago
I don't recommend this place, I bought a car for 6,000 and it broke down the same day I took it home, they should close this place and not steal people's money. Very bad place.

  LIL J
2 months ago
Definitely recommend helped me with everything I needed as soon as I came in the door.

  bethany parrish
2 months ago
i rate it 5 stars very good yessss go here so good

  Wylie
2 months ago
Jeremy was extremely nice and helpful I recommend buying from the dealership

  Burton Abbott
2 months ago
Great place, 10/10 would recommend Going here