Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Plants 4ever
8 months ago
The customer service was to notch! My repair work was a 10 out of 10! I received my vehicle back as estimated! I would recommend this shop for anybody that wants the job done right!Some loser hit my new car while I was driving & drove away! Leaving my fender bashed in. It required a new fender & bumper. After that the sensors needed to be reset. Next I needed a new tire... then finally it needed a wheel alignment. I got my car back looking brand new !Services: Tires, Painting, Body & Trim
Mabel Calix
9 months ago
They did a fantastic job. They went above and beyond. They clean the truck, inside and out, shampoo the seats etc. didn t expect all that. The truck looks fresh out the dealership. They also kept me updated from the very beginning. One or two texts a day.Services: Painting, Body & TrimServices: Painting, Body & Trim
Curtis Clark
a month ago
Excellent customer service. They above and beyond to insure I was satisfied with my service. They made this process easy. They also was completed a head of schedule. They are the standard for car repairs.
Stina V
10 months ago
Highly recommend this business! They repaired my vehicle after a car accident and they returned it better than it looked before the accident. Great customer service and my vehicle repairs were completed ahead of the scheduled time frame. Will definitely be back for all of my vehicle needs!Service: Body & TrimService: Body & Trim
Jennifer Lynne
2 months ago
I got into my first accident after 20+ years of driving..I got rear-ended i called Caliber and Jessica helped me so much. Let me tell you this shop gets the job done without the b.s. and headache. You can tell these people love what they are doing. I got my lil baby car back looking better than before
Eric K
7 months ago
Excellent customer service! I had major work done in May, complete front end rebuild. Great communication throughout. All good. In September I had a minor issue, so I brought it back in. Turns out I had unknowingly caused the issue. But they fixed it anyway, at no charge! Who does that in today's world? Jerry does, and Caliber Collision does, that's who!I highly recommend them for your vehicle repairs. You will be happy you chose them.
Burdel Horner
2 months ago
This is my first encounter with Caliber's body shop. I am completely satisfied with the work done on my vehicle.
Travis Byles
8 months ago
Great work. Car was done ahead of time and they had bo trouble working through some insurance confusion. Friendly and good experience. Car looks new.
Jodi Bacon
8 months ago
Great experience with car repair at Caliber Zion location first time customer at this location. Staff extremely friendly and knowledgeable. ThanksServices: Painting, Body & TrimServices: Painting, Body & Trim
Estela Ortega
a year ago
I am 100% satisfied with how my car turned out. They did a very professional job on it. Now my car looks brand new. I would recommend coming here.Services: Painting, Body & TrimServices: Painting, Body & Trim
Doris Marcinkus
7 months ago
I was extremely pleased with the work done on my car. Jerry and Jessica did a great job of keeping me informed and getting my car repaired as quickly as possible.
Rebecca Sikora
a year ago
After my vehicle was rear-ended, I chose to take it to Caliber Collision. The staff was friendly and informative. Work was completed in the time frame promised. You can't tell my vehicle was ever damaged.Services: Painting, Body & TrimServices: Painting, Body & Trim
Jim Wardlow
7 months ago
Took my car there for repairs. Used to be called Abra. Same folks, same great service. Very accommodating. It was an insurance job so I can't really comment on their pricing but the work was first rate and their customer service is just as good. I highly recommend Caliber Collision. I believe you'll be completely satisfied. I'm very happy with it all.The post above this one is from about 4 years ago. This is a recent experience with Caliber. Took car there for minor body repairs. Received car back repaired perfectly and spotless. Even got the car back early. Best body shop ever!!! Great customer service!!!Once again my car needed body repair and as usual, Caliber did an outstanding job. I wouldn't even consider taking my car anywhere else. They're great. All three of my posts here are from different issues. All dealings with Caliber have been outstanding!Services: Painting, Body & Trim
Charlene Amos
6 months ago
Pleasant atmosphere and great serviceService: Body & TrimService: Body & Trim
Jennifer
a year ago
Brought my car in after a collision and not only did they take care of it, they returned my car in pristine condition that people couldn t stop commenting on how new the car looked! They took care of things that were unrelated to the crash and for that, I highly recommend this shop! Thanks CC!
Jared Werle
11 months ago
You guys did such an amazing job. I definitely recommend coming here for any vehicle repairs from accidents. Will definitely use caliber collision again in the future!
Renee Isley
4 years ago
Husband and I chose this body shop from the list our insurance company gave us after a rear end collision repair was needed on our Trailblazer. Absolutely the best experience! The prices were reasonable for the repair, the workmanship proved to be superb, and the professionalism demonstrated by the owner, Jerry and his service advisor, Jessica was top notch. Our car came back looking brand new; the whole car looks brand new inside and out! Thank you to the entire staff at Abra Auto Body in Zion for a job well done :)
Belle125
2 years ago
Looks repaired and they cleaned the inside of the car very well. However one of the washer nozzles doesn't work (worked prior to repair). My work and their "covid" hours of M-F 8-5 don't match well; making repair 1 and now repair 2 difficult. Staff is super laid back and make it seem like you are bothering them or interrupting something when you call to set up appointments or check status of work on vehicle
Shelby Peavey
3 years ago
I cannot express how amazing Caliber is... You can t even tell I was ever rear-ended! The work that was done is amazing! Also, they have the best staff I ve ever dealt with regarding any car business whatsoever! (I ve been to a Carmax, and many Toyotas over the years and NONE of them even come close to the service and professionalism as Caliber.) They are amazing! They even had my car finished earlier than expected!... I can t stress how amazing they are!
Paula Watkins
a year ago
Excellent communication while they were repairing my car. They did a great job. I highly recommend this shop.Services: Painting, Body & TrimServices: Painting, Body & Trim
Melany Melgoza
3 years ago
We were sent there through insurance. We thought they would be good because of there high ratings, but we just received the car and it has scratches around the fender and a a dent/scratch under the tail light. Both the scratches and the dent were not there before. To make matters worse, when we picked up the car no one went to show us what had been done to the car, we just felt like they didn t care.*Update-They reached out to us and wanted to fix everything that we had a problem. They were able to deliver great customer service the second time around and I do appreciate that they seeked out the problem and corrected it
Reu Shirley Garcia
2 years ago
I recommend this company because they have integrity and they are very resourceful and knowledgeable about their customers needs and saved us a lot money. My car was repaired and detailed. We had an excellent experience!Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim
Aurelia Pearson
3 years ago
We searched for a high quality and professional facility that can provide excellent repair work on our vehicles (car and truck). Thank goodness we discovered Caliber Collision in the Chicago Region, located in Zion, IL with Mr. Jerry Shaide, as General Manager and Jessica Shaide as Office Administrator. Jerry and Caliber Collision are outstanding and truly a fixture in the field of restoring vehicles to a beautiful and serviceable condition. Their work comes with lifetime warranty and more importantly peace of mind knowing our family is safe. Our choice is no mystery because Jerry and his staff of professionals are not only willing and able to answer all of our questions and concerns but they provided our serviced vehicle back to us in a timely manner and we were back on the road. If you ever struggled with a decision as to where to have your vehicle repaired; you want a trustworthy company and at a reasonable cost - then I recommend Caliber Collision in Zion, IL. Thank you Jerry and your team for all you do!Service: Body & Trim
Bradley Leffler
a year ago
Professional friendly staff, explained process and expectations very well. Would definitely bring my vehicle here again.Service: Body & TrimService: Body & Trim
Mike Gregory
a year ago
Very professional auto body repair shop. They stay on schedule and don't take short cuts. I got my car back in show room condition!Service: Body & TrimService: Body & Trim
Maria Stanislawski
5 years ago
I recently had my car in to Abra in Zion, probably on the verge of being totaled, and they did fantastic work to make it look truly like-new. Jessica at the front desk and Jerry in the shop were friendly, helpful, and reliably communicated updates. Thank you!
Aldo Andrade
5 years ago
Abra wanted quoted me me about 3 times as much for my broken rear window as any other used glass replacement in town.They also recommended "id auto" in Gurnee for an electrical issue. "Id auto" was great, for 30 minutes of my time. They only charged me $20. It was a minor electrical issue.My electrical is was a fuse. I had checked my fuses but I still missed what exactly was wrong. Id auto was very busy, but because it was raining and my power windows and wipers didn't work. Id auto bumped me up the list and got me out on the road.
Theodore Mall
6 years ago
Over time, I have had repair service done here four times. I won't go anywhere else. Very helpful people. They took care of negotiations with the insurance company (it was much needed) and went above and beyond with the work. More than expected. I have referred other people to this shop and they have been satisfied, as well.
Pritosh Kumar
a year ago
They did a wonderful and very professional work on my car and now it looks like new :). Thank you!Service: Body & TrimService: Body & Trim
JCM
a year ago
Great service, great communication my car was done fast and they even clean the hole car will definitely recommend.Services: Painting, Body & TrimServices: Painting, Body & Trim