CARSTAR Yorkville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Drake Speidel
a month ago
Took a few months to get the appointment. But it was around holidays when I called, parts needed to get ordered, etc.. so I understand. Once appointment came my car was fixed and back within a week. So happy to have my car back to normal! No more weird side eyes from people as I m driving hahaAlso great and straightforward customer care. They worked well with my insurance. No complaints.

  Tim Galaviz
a month ago
Wife s car got rear ended. My insurance (State Farm) listed them as an authorized body shop so I went with them. They gave me an accurate timeline for when parts would arrive as well as for when the repairs would be completed. They coordinate with the enterprise down the road as well to arrange for rental car pick up and drop offs so the entire process was very seamless. Extremely happy with the repair work, the entire back end of the car looks brand new. Highly recommended!

  Dalek Princess
a month ago
They were so nice and as a women I am always afraid that when I go into any kind of mechanic or auto body shop that they'll think I don't know what's wrong with my car or that they'll try to sell me something I don't need and they didn't do that at all. He took a look at my car and said he'd take a look in the back. About 10 or so minutes later he comes and tells me what was wrong and how he fixed it. Hands down the best experience I've had in over a year. I will definitely be going back if anything else happens to my car.

  JoRene Bruzek
3 months ago
If I could give 10 stars I would. From the moment I contacted them to repair my car to the end when I picked it up, there is not one complaint. Well, maybe one (not really). They are so good at what they do, I had to wait a few months for them to have an opening. It was well worth it!! They did a beautiful job, kept me updated on the progress and were just very pleasant to work with. Not only that, they handled my rental for me. Thank you!

  LeAnn Goeken
3 months ago
They fixed my car so well you can't even tell any damage was done. There is a little gap between the hood and the frame but barely noticable

  Kellie Fleck
2 months ago
Was very happy when getting my car back. The car looks great, and it was clean inside and out when I picked it up. Kept me informed of when it was gonna be ready and when they had to order parts great communication, great customer service. Very happy!!

  Samuel Bermudez
a week ago
Despite not finishing my vehicle because Insurance deeming my car totaled Carstar helped me to their fullest from start to finish. Customer support was great.

  Ron Gross
3 months ago
Took my vehicle in after it was involved in a hit and run in a parking lot. The initial repair place failed to make the repairs properly and didn't own up to it. Went to CarStar and they went above and beyond to correct what Caliber did not do correctly. Night and day difference. Very professional, communicative throughout the process, and extremely thorough.Very much appreciated the experience!

  Manuel Sanchez
a month ago
I was In search of a reputable body shop when my 2023 Tundra was involved in an accident. I looked high and low for the best body shop in the state. After endless searches on the internet, I finally stumbled across Carstar of Yorkville. I was taken back by all the positive reviews. This shop was highly recommended throughout all the comments. I felt relieved that I finally found the shop that seemed up to par for my expectations. they arranged to pick my vehicle up and assess repair.I was assigned one of Carstar s representative by the name of Dan. He explained the repair process and the steps ahead. He was extremely helpful, knowledgeable and patient. Dan provided all the answers to my questions or concerns. I felt extremely confident that I would not have any regrets with my decision in selecting this repair shop.I received updates throughout the repair process and informed that the projected completion date is right in track.I then received notice that my truck will be ready for pickup as scheduled. I was excited to finally get my truck back, but a little nervous hoping that the repair is up to my standards.Once I arrived I immediately seen my truck parked in the lot. I was extremely relieved that it looked like it did prior to the accident. I could not tell that it had been in an accident. Great job by the team at Carstar.I am extremely happy with the overall repair. It was a pleasure working with Carstar, I highly recommend this repair shop for their quality of work. All the staff were extremely friendly and helpful. If I would ever need a repair in the future, I will be taking my business to Carstar of Yorkville. Highly recommended.

  Katie Ocon
a month ago
I d give 0 stars if i could. My partner took his car here to get an estimate for a rear ending accident that he was not liable for. After waiting nearly 3 months to bring his car in for the repairs, it was finally time. He dropped off his car on a Tuesday (his car was still driving perfectly fine and the trunk was able to shut despite denting) , and waited for the insurance company to come look at it the following Monday. They had to take different parts of the car apart to see the extent of the damage, finding that a previous accident repair left his car with underlying issues, one including the blind spot sensor not working. The next day, they called and informed him that they refused to service his car due to "liability issues". Understandable, I guess. He decided he'll just take it elsewhere. Then, on Wednesday (today, 8 days after dropping off his car), he went to go pick up the vehicle. They handed him his keys and sent him on his way, only to see that his trunk was now taped shut and wouldn't close all the way. He asked an employee and the manager why his trunk would shut before but not anymore. They claim the hatch had broke while they were taking it apart to look at the damage. AND THEY WONT FIX IT! Now his car isnt even able to be driven safely while he waits on a new body shop. IF YOU GUYS BREAK SOMETHING THAT WAS FUNCTIONAL BEFOREHAND, YOU NEED TO TAKE RESPONSIBILITY FOR IT! So ridiculous. Guess now we wont be going on our spring break vacation anymore since we cant take his vehicle on a road trip safely. thanks for ruining everything.UPDATE: I understand the previous shop did the repairs wrong and it can t be fixed at carstar, that part i am not upset about. The part I am upset about is that they took the back panel off, relieving pressure and causing the hatch to not be aligned properly. If they care enough about customer satisfaction, they would put effort into trying to correct this and return the car in the condition it was in the first place. Bend the back panel out or something to make it close like it did in the first place. It s not rocket science. If you guys care so much about liability, you d make the car as safe to drive as it was prior to bringing it in. Instead, the trunk now makes it unsafe to drive. They can argue as much as they want, but it doesn t make what they re doing right.

  Inis Olivia
a year ago
I brought my car in after an accident. The staff at Carstar were friendly, professional and very helpful. They kept me updated the whole time while using them and made the entire process very easy. They did an amazing job repairing my car! Thank you Carstar!Service: Body & TrimService: Body & Trim

  KH Wilson
2 months ago
Car Star of Yorkville is the only body shop that I deal with when it comes to the maintenance of the appearance my vehicles. Their quality to detail and expertise in color matching is second to none. Thanks again for another five star job!

  Roger Finnan
7 months ago
From the start my experience was excellent. They got my car in right away estimated the damage ordered and received the parts within a week set up service time very fast. From the time it went into service and the time it came out was very quick and a excellent job. I commend everybody that was involved. Whoever worked on it did an excellent job and in a short period of time. The car looked brand new. Heather at the front desk went above and beyond and contacted me constantly on progress from start to finish. She was always very nice and pleasant .Will recommend car start to anybody that needs service. A+++++++++++

  Cathy Bouse
a month ago
I had an Estimate done on my Vehicle a few weeks ago. l went to Carstar telling the front desk person that l needed Carstars Email to submit information to my Auto Insurance Carrier regarding the repair. Initially l was told that they do not do the repair work that l was given a written quote on a few weeks before. He told me that the last timeI was there was years ago. He stated that l do not have to come off as l was. I responded back that l am going through some very difficult circumstances and that l hoped after telling him what some of those were that l would be met with a little understanding. Instead l was told that he would not fix my Vehicle. I called the Corporate office and was told to go somewhere else for my Car needs.I am really surprised that an Onsite Manager would dismiss a person based on their tone in their Voice, particularly with the circumstances involved and that Corporate would (apparently) back up their Employees no matter how they treat their Customers.

  Dawn Stegall
5 months ago
Wonderful experience with CarStar from start to finish. Friendly & professional staff (Heather & Dan) ensured all was handled so smoothly. They made a trying time feel good. The car repair looks great (thank you technician) & was super clean when picked up. They even handled the car rental so I never left the premises for pick up & drop off.Services: Painting, Body & Trim

  cj tc
6 months ago
Both Heather and Dan were helpful and professional in dealing with the difficult at fault driver's insurance company. My car repairs were completed on time and at the initial estimated cost. The paint job to my car's roof and hood is fantastic and looks like new along with the replaced cargo bars. Smart car sensors can be tricky to recalibrate and my new windshield worked perfectly. An added unexpected bonus was that my car was sparkling clean inside and out when I picked it up. Thank you! This was our second time having bodywork done at CarStar and I highly recommend this locally owned business.Services: Painting, Body & Trim

  Eric Marcinkus
3 weeks ago
Things went smooth from start to finish. From getting picked up and being able to drop off the rental at the repair shop instead of having to go to Enterprise and getting a ride over to the repair shop. Save me a lot of time, so Thanks

  Therese Kucharik
2 weeks ago
Even though we had to wait to get car repaired we had soonest availability which was still 6 weeks out. They did a great job making it look like we never had the accident.

  Charlynn Glover
3 weeks ago
Wonderful experience,great job,keeps you updated almost daily and very quick.

  Stacey Savage
a month ago
Title: Mixed Experience with Carstar, Saved by Robinson'sI recently had my car's front end fixed by Carstar after an accident, and the initial job looked visually impressive. However, upon leaving, I noticed an unexpected flopping noise. Despite returning to Carstar and Midas, whom they outsource some of the work, both claimed they couldn't find any issues, leaving me feeling dismissed. Carstar suggested seeking an independent mechanic for a diagnostic and paying out of my own pocket.Fortunately, I turned to Robinson's in Aurora, Illinois, where they discovered a serious problem 8 out of 10 lug nuts were loose on the front two tires, posing a significant safety risk. I'm grateful for Robinson's expertise and diligence in identifying and fixing this potentially dangerous issue. Even more impressive, they did not charge for their services. A mixed experience overall, but Robinson's went above and beyond in ensuring my safety.

  Pat Darimont
2 months ago
Very helpful. The relationship they have with the the car rental makes the rental experience a breeze. Car turned out great. Everyone is super friendly.

  Batavia Water Department
2 years ago
We were super happy with the results. Like the accident never happened. The staff was very friendly extremely communicative throughout the process. Car looks great. Thank you CarStar Yorkville team!! Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  Jason Grob
a year ago
Very Friendly, kind, courteous service.Very professional, Far beyond my expectations. Well done. Everything is perfect. It's like new again.Services: Tires, Body & TrimServices: Tires, Body & Trim

  Meganne ODriscoll
7 months ago
The estimate was super easy (my son was sick so they came out & just took pics so we could stay in the car). I had the estimate back within a few hours & scheduled my appointment.The receptionist (Heather?) was super helpful!!!! When I called to explain my situation with my son, she arranged the estimate to be done this way; she also already had an appointment ready for me to book the repairs so I was in & out within 10mins. She even had Enterprise ready to drop off my rental when I dropped off my car (& I actually got to work early that day!). Communication throughout the repairs was on par via texts & the work was completed in a week. My car looks brand new &, BONUS, they even detailed & washed it for me!!! I will NEVER go anywhere else!!! 10 outta 10 stars-great work all around! Thank you, CarStar (& thank you, Heather)!!!!

  Rich
6 months ago
Excellent experience! Great up to date progress info. Really nice to have a human answer the phone too. Extremely pleased with early repairs completion! Tech folks spent time explaining exactly what was done. Very nice & professional. Highly recommend!Services: Tires, Steering & suspension repair, Electrical, Body & Trim, BrakesServices: Tires, Steering & suspension repair, Electrical, Body & Trim, Brakes

  Kimberly B
2 months ago
Great customer service from Heather at the front desk and the rest of the team. Corrected a horrible job done by another shop in the area that had no idea what they were doing. Would use their service again if needed. Thank you CarStar of Yorkville.

  Robin Mazzio
2 months ago
Explained the process clearly and was going to have a rental car waiting for me.I have a feeling that they will do a great job.

  Stacy Nogradi
6 months ago
Service was amazing and the communications on the progress of my vehicle was consistent and frequent. TWork completed on time and with no issues. Highly recommend!Service: Body & TrimService: Body & Trim

  Elizabeth E
2 months ago
Great service and communication. Everyone was friendly and professional. Highly recommend and will definitely use again if needed.

  Randy Meier
a month ago
As always great service and communication. That s why I always trust Yorkville car star with my vehicle repairs.