Oakbrook Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amy H
a month ago
We are very happy with our new Rav4! We searched all the local dealers and Oakbrook had the model we were looking for. We had Joe as our guy and he was great! He explained all the features on the car and such. There was no pressure and they were very fair and I walked away with my very first new car! Thanks Oakbrook Toyota!

  Cissy Furusho
6 days ago
I made an appointment to view a used car. We got there 30 minutes early. Charles was helping us but his scheduled customer showed up late. His manager made him take his late customer which left us without sales rep and waiting for Charles to run between two customers. This is not his fault.Then the car we test drove and wanted was being sold while we were test driving it!Now I was really mad because they made us wait almost an hour before the other customer debated if they had the funds to afford the car.Finally the manager offered us a nicer used car and he said he would take the price down.I was upset at first that we lost the car we wanted but I was really mad that both Charles and I were being punished because another customer was 30 minutes late for his appointment. We were there for 3+ hours.Charles was our sales guy and he did a great job. I would absolutely use him again to buy a car. The manager made up for his mistake and In the end it all worked out and I was happy with the price I paid.

  Kris Reetz
a month ago
Charles Barron at Oakbrook Toyota provided exemplary service that exceeded my expectations. From the moment I walked in, I was greeted with genuine warmth and professionalism. The staff were incredibly knowledgeable about their products and services, and they went above and beyond to address all of my inquiries and concerns. The showroom was immaculately clean and inviting, creating a pleasant atmosphere for browsing. Throughout the entire purchasing process, I felt valued and respected as a customer. The sales team demonstrated exceptional patience and attentiveness, ensuring that I found the perfect vehicle to suit my needs. Their transparency and honesty made me feel confident in my decision. Additionally, the after-sales service was equally impressive, with prompt assistance and follow-up to ensure my continued satisfaction. Overall, my experience with Charles Barron was nothing short of exceptional, and I would highly recommend working with Charles to anyone in search of quality vehicles and outstanding customer service.

  mana
a week ago
Big thanks to Joelson for getting me a GR86 and being very accommodating for all my needs. Professional, courteous and communicative. Will recommend to anyone who s interested in being a future customer.

  Ana Rubi Gonzalez
a month ago
A very big thank you to Alber. Great person and for being a very good salesman. All those years really make it even better. We appreciate all your work and time. Any time we need to buy another car we ll be coming back to you!!

  John Maas
a week ago
Their car buying system is better than most. The salesmen were awesome and accommodating. Mauricio H. and Bill H. both did a great job. There was another guy who took care of my insurance transfer I don t remember his name but he did that in a few minutes!! I am old meaning I have bought many cars and have to say this was a good experience.Thanks Oak Brook Toyota!!

  Sofi T.
a week ago
We had a terrific experience at Oakbrook Toyota! We were helped by Alex A., who is an absolute A+! He was friendly, professional, personable, honest, and a very genuine person. I 100% recommend working with him if you can. We felt very comfortable asking any and all questions about the car. The process was painless and they took care of the trade-in, license plate transfer, etc. with ease. In total, it took about 2-2.5 hours to test drive the car, do the paperwork, and take care of financials, but that is expected. They also cleaned the car and helped us set up the bluetooth features with our phones before we left. Overall, I would recommend buying from this dealership if you're considering purchasing a vehicle with Toyota. Thank you Alex and the rest of the Oakbrook Toyota team!

  Dan
5 days ago
I had a very good experience leasing a new car from Oakbrook Toyota. They are a little further away from my home but had the model I was interested in. They made sure it was available and on location so I didn't waste my time driving an hour to get there. I dealt with Lenin and he was very knowledgeable and helpful, never pushy, and we were able to work out a good deal. I would highly recommend this dealership to other looking to purchase a Toyota.

  David Adam
a day ago
Recently went in to buy a Toyota and was helped by Albert. He made the process smooth and easy for me and my family. We purchased a Camry and we will definitely be back in the future to purchase our next car. 5/5 stars this was a phenomenal experience.

  Kathy Scambiatterra
a month ago
I've been getting my car serviced at Oakbrook Toyota for years. John always takes excellent care and keeps our cars in top shape. He's trustworthy, friendly and knowledgeable. We have bought several cars from this dealership over the years and always get a fair price and a great car. Thank you Oakbrook Toyota for all your years of care! We appreciate it.

  Mike Salvatore
3 weeks ago
Working with ALBER, Literally the easiest and most stress free car buying experience we could have ever imagined! He was not pushy or trying to hurry us along to make our decision to move onto the next customer. When we started talking prices, he did everything- from crunching numbers to explaining extended warranty options, to getting us a car we loved at a price we loved, there was no running back and forth to a man behind the curtain who made the choices, everything was decided right in front of us! We were amazed with everything he offered and will definitely recommend him to anyone we know who is in the market for a car! Thanks for a great experience!

  Allison P
6 months ago
I had a wonderful time buying from Oakbrook Toyota. My salesperson, Lenin Chacon, was kind, thoughtful and informative. I had a lot of questions and wanted to test a lot of vehicles and he promptly helped me with everything. I get nervous when dealing with people, but he made me feel comfortable. He helped me get exactly the car I wanted, so I left feeling very happy.Everyone else on staff was also wonderful and helped me through the process of purchasing my car by answering any questions I had and made everything clear and understandable. My sister has purchased multiple cars over the years from this location with similarly great results, so I highly recommend Oakbrook Toyota.

  Marko Nesic
2 weeks ago
I wish I could leave 0 review. Online offer for my vehicle was $15k. My vehicle is in perfect condition. They even said it s awesome but guess what the best offer is 12k. Wasted my time so they can have new prospect to make some money. Now they are spamming me. Listen me right now. I don t need to sell this car, I am not desperate to sell it. If You offer 30k, I would say NOOO. Don t email or call anymore!

  Marlon Ortega
a week ago
I highly recommend any potential buyers to reach out to Lenin Chacon if you are looking to buy a car. I made a few trips to Oakbrook Toyota looking for the ideal vehicle, and Lenin always updated me with any new car arrivals. He provided a great service and I really appreciate all of his help.

  Eillen Rodriguez
a week ago
Big thanks to Lenin chacon for making my purchase happen, great help. Made sure deal went through with fair price. And followed up to make sure I was satisfied. And also ask for Arbor in the financing department. Hell make it happen. Huge thanks to both those gentlemen.

  rosa varco
3 weeks ago
I was in and out in less than two hours with a new 2024 prious. It was truly painless! I was presented with the best offer, help with financing and Joe help me with all the tech info! I am so happy with my new car and so thankful to Oak Brook Toyota for their commitment to put it the client first!

  William Harding
a month ago
Bought a Highlander here. Charles was very helpful searching stock trying to find what I was looking for. He is very relaxed, never tried pushing me into something more expensive, and made the experience pleasant. I believe I was here 5 times trying to nail down the car I was looking for. It was a real pleasure working with him.

  edward coffey
3 weeks ago
I always have reasonable expectations about service on a Friday at 8AM. Leon did an excellent job understanding what I needed and suggesting overdue service for a high milage vehicle, he answered all mu questions and gave good advice on what is need now and what could be deferred, he always kept me informed on the status.keep in mind the use of a credit card at Oakbrook requires a 3% tax, bring a lot of cash.

  Mark Guirguis
6 days ago
Great experience with with dealership. Alber Youssef is by far the best car seller I ever dealt with. He was great to work with. Very happy with my purchase and with my trade in. Thank you for everything.

  Patrick C
2 months ago
I had a great experience at Oakbrook Toyota. My salesman Mo was very helpful. He didn t mess around and did not pressure me to make a purchase. I ended up buying a vehicle from him and feel like I got a fair deal. From arriving at the dealership to leaving with a new car, it only took about 3 hours.

  Amy Locke
a month ago
Went to 4 different Toyota dealers but bought my 2024 Hybrid RAV4 from Oakbrook Toyota. They were honest about the price and when the car would arrive. In fact it arrived 2 days early. Very happy with Lenin my salesperson. Very friendly but not pushy.

  Daniel Ferretti
4 months ago
Everyone was very kind and welcoming. Jonas was an outstanding consultant. He was very honest, knowledgeable and professional. Never once did I feel I was being sold. To sum it up, Jonas, Bill (Manager) and Brian (Manager) were fantastic! The two things I hate most are buying cars and houses. This car buying experience was pleasant!Thank you.

  Rudy Radics
2 months ago
We bought a car last week and the service was wonderful! Our sales person was Lenin and he was impeccable. No pressure at all, he patiently answered all of our questions and took his time while we were deciding. Would definitely purchase a car again from Lenin and the Oakbrook Toyota team!

  Kaitlyn Duffy Govea
a month ago
I had a very positive experience purchasing my car from Oakbrook Toyota. My sales associate, Mo Afzal, was very kind, helpful, and quick with the process in the sales department. My insurance agent, David Mei, was also very knowledgable and forthright. He laid out multiple insurance policies with the differences & coverages among them all. He did not pressure me into choosing one over the other, but recommended the best policy for my family, which I really appreciated.

  Mike Tourjman
5 days ago
Been servicing my car since I purchased it in 2020 from this service department. Melanie is the best person I encountered, very honest and direct about what is needed for my vehicle. I highly recommend visting this location and asking for Melanie when getting service done.

  Jackelyn Lopez
2 months ago
Our salesman was Charles and I cannot be more than thankful. Super patient and helpful. If you re looking for outstanding service and someone who will help you choose a great car and give you awesome advice I recommend Charles! Will be looking forward to working with him for future purchases!

  Katie Pitello
2 months ago
My experience with John and the service department was good. No complaints. The issue I have, however, is with the credit card service fee they pass along to customers. I can totally understand that for small businesses, but for a large automotive group it just seems greedy. I don t understand the need to do that; it tells me they either don t know how to manage their margins and profit or that they re trying to line their pockets further on the backs of their customers. Either way, it s enough to make me check out other dealerships for servicing my car.

  Max Wassinger
a year ago
I have never had a better experience buying a car than I did with the guys at this dealership. It was absolutely seamless. Both Marcus, my salesman and Brian in financing were kind and attentive. I have already recommended them to others and look forward to dealing with them for my servicing and maintenance in the future. Thanks guys!

  Michaela Coan
2 months ago
If you want to make dozens of phone calls over several months to finally get the title to the car you bought months ago this is the place for you.I went into this dealership mid June with my daughter to buy her first car. Everything went smoothly and we drove away with her used car we payed cash for. They told us it will be a couple of weeks before getting the title since the state is slow. In August there was still no title and my daughter called the dealership the first time. Answer: there was a delay, but it s handled now and she should get the title soon. 3 weeks later, still no title and no paperwork sent to the state (you can call them and check). Dozens of more phone calls from my daughter. Eventually they told her there is a lien on the car but that should be cleared within the week. All throughout September, October, November my daughter called multiple times with empty promises to get a call back and get the lien taken care off. In December I took over the phone calls. I asked for the manager and eventually got a hold of him. He said he will look into it and call me back, he did and I got the same info my daughter had gotten, there is a lien on the car, they will work on it, should be done in a week. I wanted proof of it the moment it s cleared and he assured me it will be done. No such thing, it took several more phone calls with deflection, him being annoyed with me and saying it s not a big deal. My daughter finally got the title last week 8 months after we purchased the car.

  Kathy Prentiss
10 months ago
Once a decision was made on an available vehicle, the details on the sale of the vehicle went smoothly. The customer service was excellent. Good customer service is extremely important to me. I recommend the reliability of a Toyota vehicle and the patience and understanding of my sales assistant, Melanie. Check them out for yourself. My experience in the past with the whole car-purchase process has been brutal and has taken anywhere from 4 to 6 hours. On the day of purchase I was in and out in less than 2 hours and I love my new vehicle. #winning