Mercedes-Benz of Westmont Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Richard Bradley
4 weeks ago
This service was a recall for a possible leak in the trunk spare wheel-well. The experience was easy and fast from start to finish. I set up the appointment on-line and was able to get a convenient appointment within a few days. The service visit was on time and a quick turn around. All of the staff was attentive and polite throughout the visit. My car was serviced, washed and waiting for me out in front in about 30 minutes.

  Jack Prescott Jr.
2 weeks ago
I have a 29 year old Mercedes and needed quite a bit of service. My service coordinator, Valerie, took the time to listen to my concerns, communcated very well. She addressed all of my concerns and kept me informed during the repair process. They had assigned a single mechanic to complete all the repairs. He was excellent in his work. Valerie even saved me some money along the way. I couldnt be happier. Valerie was professional and considerate. It was a very good service experience. Especially considering that I think in todays world, service is becoming a lost art!

  Preston Wideman
a week ago
Well with my current visit here, I'm gonna be honest. This dealership is very nice overall. Clean facility, great employees, most part fair prices on vehicles. My issue is the service department. In all honesty I'm not understanding the high labor cost for simple jobs. I had a intercooler pressure sensor replaced on my car. Now this sensor is literally right in front of you and on top of the intercooler. There's really no major work to remove and replace it. But I was charged almost 2hrs labor ($414.95) to do the job. Plus the $81.20 for the part. Among another job I also had taken of as well. Now I don't want to mention but I am. On Autonation Mercedes parts, this part only list for $48.50. Look I understand markups but overcharging for a profit is bad business especially when it comes to reviews.

  anne zenzer
2 months ago
Always Outstanding service. We purchase our cars here (formerly Laurel Motors) and have them serviced here and nowhere else!! There are reasons: trained technicians and outstanding team of experienced service reps starting with Lisa who schedules appointments to Rob Razik one of the reps to the BEST rep anywhere, at any auto dealer in the country, Brian Reed. He is knowledgeable,professionally efficient and quietly personable and beyond courteous. He listens!

  Tom Dunaway
2 months ago
Valerie is the best service advisor in the industry!. She is honest, accurate, detail oriented, and professional. Everything that needed to get done, got done in a timely manner! The service department was very clean and welcoming.

  Bajo Bozovic
2 months ago
Brian Reed is great to work with as always, dealership needs to still work on not having to wait 2-3 weeks for a service appointment in order to get a loaner vehicle to use. It also seems that the work performed is not done as quickly as before. Do not know if its because of not enough technicians or parts availability.

  Rosemary Hall
2 months ago
My service provider was such a wonderful server. It was very cold the day I enter into Mercedes Westmont vehicle service, I believe his name was Nick. Thanks you so much. You really know how to serve a customer when in need of an answer with their vehicle. Again thanks so much from the beginning to the end.

  Olga Pearson, PE
3 months ago
"Mercedes-Benz of Westmont Service Center truly sets a high standard for automotive service excellence. From the moment I arrived, I was greeted with professionalism and a genuine eagerness to assist. The staff was knowledgeable, ensuring that all my questions were answered thoroughly. The service on my vehicle was performed efficiently and to the highest quality, clearly demonstrating their expertise with Mercedes-Benz vehicles. Additionally, the center was well-maintained and comfortable, making the waiting period a pleasant experience. Overall, Mercedes-Benz of Westmont Service Center impressed me with their exceptional customer service, technical skill, and attention to detail. Highly recommended for any Mercedes-Benz owner seeking top-notch service and care for their vehicle."

  david arts
a month ago
Service was prompt and friendly. My Service Representative, Harry, was very knowledgeable, personable and a delight. My experience on the sales and service side of this dealership has been nothing short of the class and competence one would expect from Mercedes.

  Tahir Sair
a month ago
Brought my SL for service/issues, Harry was the service advisor who did a good job with intake..everyone was cordial and professional at the dealership. Post drop off, great communication and prompt service..5 stars..

  Kykiamisha Wright
a month ago
The car buying process was absolutely amazing. My salesperson Moe was phenomenal.However, I encountered some problems with the new vehicle and had to go through the service department, which is absolutely horrible.I brought my car in for service the first time a week after buying it because of check engine light being on only for them to tell me that I would need to take my car to another location to be serviced. Had to get my sales person involved so that I can get the situation solved only for them to keep my car for a whole week and not give me an update about it at all. The second time I took my car in for service for the oil leak that I had in a car that I just bought a month agoCar was in the shop for almost 3 weeks with. No update to what s wrong how it s gonna get fixed what s taking so long?Both times I got a loaner car they were completely dirty. I literally got to ask them to clean the car that they gave mejust horrible serviceThen after all that, the finance department literally forgot to send bill of sales for my car to the Navy Federal and the DMVthis result in Navy Federal raising my interest rate until they got proof of sales or my vehicle will be purchased along with the DMV I couldn t get a city sticker because my information was not sent over to the DMV I mean complete utter horrible service

  Marian Stricker
a month ago
The customer service people at Mercedes are consummate professionals. They go beyond expectations to deliver excellent customer care. Tim even gave us a great upholstery connection!

  Caroline Dillon
a month ago
Valeria at Mercedes Benz of Westmont was great . She explained exactly what was going on and how long it would take. She was professional, honest and very responsive to texts. Highly recommend Valerie and would go back to Westmont to work with her.

  Ronald Statum
6 days ago
I expect the best and always get it. B. Reed my customer rep was very helpful... as always. When you want the best, go to the best: Mercedes-Benz of Westmont.

  Tiffany O'Day
a week ago
Wonderful service and the best communication and updates from Jose. I had a lengthy mechanical repair and bodywork required and the team here coordinated every detail with me and the insurance claim. Thanks!

  Paul Despres
2 months ago
Mercedes-Benz of Westmont is an excellent dealership!! Found the car I wanted online and went in to see my sales rep Jim Fico. He showed me the car, and I bought it on site. The car was beautiful, as listed and I was SOLD. Bought my previous vehicle from them . . . . eleven years to the day. Same car, same color, just newer and less miles. Very happy with my purchase.

  John Zaharis
2 months ago
I've been taking our vehicles to Mercedes of Westmont for service for over 13 years. I always find them to be friendly, fair and extremely competent when making repairs. We are on our 5th Mercedes and appreciate the quality and attention to detail.

  Bride Burke
2 weeks ago
I was in for my year 1 service check. They told me I would be there for 2-2.5 hours and was finished in about 1.5 hours so that was great. Bummed that I couldn t get a loaner car for that time.

  Sam Hafsa
2 months ago
Extremely courteous and professional , Xavier went above and beyond, my vehicle was spotless. They were prompt , transparent and extremely pleasant. Would highly recommend Mercedes Benz of Westmont to anyone !

  Ahmed Hedayat
2 months ago
Always great service. Tim Kronon is very professional and thorough. Can't say enough about my history of experience at MB of Westmont Service Center.

  Sly Lowery
2 months ago
Experience had been great! Representatives are VERY knowledgeable, explain current and future issues and made sure to keep me updated. Professionalism at its best

  Trenae Bates
a month ago
When I arrived I had to wait a couple minutes before being helped. I was then greeted and assisted. Wait time wasn t too bad, entire staff was professional.

  Victor Martinez
3 months ago
My service advisor Valerie campo did an awesome job in getting my truck repaired quickly. She kept me updated on the repairs and cost. Great job!

  Susan Bronzell
a month ago
Brian was wonderful, got everything working perfectly. My car was clean and even put my new plates on my car for me. Went and got my keys for me so I didn t have to go to the cashier and put my walker in the car for me many thanks

  david sulfridge
2 months ago
I can't say enough about the great service provided by Service Advisor Valerie Campo at Mercedes-Benz.of Westmont. Professional, polite, and proactive.

  David Clark
3 weeks ago
Nice people , good service, however charged $36 for DEF when that fluid was topped off literally the night before the vehicle was brought in for routine service.

  Mark Lukas
2 months ago
Tom/Sylvia my sales team and Tim in service are the best. They exemplify the Mercedes motto of The Best or Nothing.

  Aj Kaiparattu
a month ago
Horrible service. I took my company 2023 sprinter there, there is an uncertainty everytime we take it there and they don't have proper area for the van to be serviced so they do it out side, it was dirty and filthy when i got it back, when I mentioned it, they are the one said they don't have big enough place to get the van in to work. Had to spend another $130 for interior cleaning.

  Anna Danilewski
a month ago
Service was fast and explained in derailed. Wish I had more opportunity to discuss the report from evaluation from the mechanic as to explain the technical terms.

  masary man
a month ago
Timothy Kronon, in the service department was in constant communication. He kept me in the loop and addressed all issues with the vehicle. He made everything right!