Route 38 Motor Cars

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Heather Filkowski
a year ago
I've passed this place for years and needed some body work done on our 2015 Outback, from an uninsured motorist. I decided to give them a call. So happy I did. Great customer service and even better finished product. I then had another little issue and needed body work done on our 2021 VW Atlas. Hands down beautiful work!!! I highly recommend this honest hard working business. I won't take my vehicles anywhere else.To top it all off, I feel like I got a deal.Services: Painting, Body & Trim

  Megan Garrity
a year ago
I'm over-the-moon thrilled with the services I received at 38 Motors. They were quick to respond and schedule my vehicle's Bodywork. The owner even helped secure a rental car for me. Even more impressive though, their work is impeccable, and done at such a reasonable price! They even fixed a hack job that another body shop did to my poor rear bumper. I'm so impressed they were able to fix someone else's mistake! Needless to say, I have visited a few body shops in my day, but this is my favorite ever, I would highly recommend this shop!Services: Painting, Body & Trim

  C Rod4
2 years ago
Don and his team did a beautiful job repairing the dent in our new truck. Went above and beyond to restore it ... as if it never happened! Excellent quality and reasonably priced. We won't go anywhere else if we need body work again. Highly recommend!

  Samantha Gonzalez
a year ago
Don and Stephanie are the best! They keep you in the loop on what's going on with your vehicle and are honest. They fixed my rav 4 and you can't even tell that it was in a crash. Paint work matched perfect!

  Jeffrey Felgar
5 years ago
I generally don t post many reviews unless I feel strongly about doing so, and this is one of those cases. I was in getting my oil changed in my 2014 F150 Platinum at my local Ford dealership and asked them about getting an estimate on a few touch ups. They told me that they outsource all of their work to Route 38 Motor Cars and that s where they would refer me to.I went in for an estimate in early June, and was very explicit about what I wanted done including doing the tailgate applique that the Platinum s come with. I dropped my truck off for about a week, and rented a car on my own dime. When I picked up the truck a week later, much to my frustration I found that a 2-3 of the touch ups that I had requested had simply not been done. When I brought it up I was given excuses but no apology, I needed the truck that weekend so I had to take it, but I took it back in next week.Round 2, I picked the truck up, confirmed the touch ups had been done, and drove away. Though my experience wasn t great, had it ended there I wouldn t be writing this review. About 2-3 weeks later I noticed that the applique applied to the tailgate had begun to pull away from the tailgate in the center. I immediately called Route 38 and they told me to bring the truck in again so I did. The owner seemed to be baffled at why this was happening because they have done many of these and it must have been a faulty part, so they processed a warranty claim and I took the truck back in for the second applique. Again, excuses and no apology.I got the truck back and within 2-3 weeks the same thing happened, the applique started to peel away from the tailgate in the center, I called them, they told me to bring the truck back in so they could look at it and they again tried to justify it as a faulty part, which I didn t buy at this point, but they said they would get back to me regarding next steps. This time, the follow up was not good at all. One week later I initiated contact and was told that they were now working with the local Ford dealership that had sent me there in the first place and they would get back to me when they knew something. One week later they got back to me and told me to contact a certain person in the local Ford dealership s Service department. I did so, and they told me that I would need to bring it in so they could look at it and evaluate the situation. Ford took pictures of the area and a week later they called me and told me to bring it in, and that they would handle it, cutting Route 38 out, which relieved me.A few days later the service person that I was working with at the Ford dealership called me to get more context on the situation, apparently he was unaware that this had already been tried twice, he was only aware of the first time. A couple of days later I was told that they were taking my truck to a trim specialist (Gerber I believe) and they were going to apply the new applique. I got my truck back just before Thanksgiving and agreed with the individual at Ford that I would see how it looked after 2-3 weeks, it has been close to 7 weeks since I got it back and the applique is still snug against the tailgate, so I am convinced that this time it was done correctly.In closing, something that should have taken a week or slightly more turned into a more than 5 month debacle. In reading other reviews there is a common theme of arrogance and I cannot say that I disagree, Route 38 s owner expressed no remorse for the sub-par, shoddy work, or just the general inconvenience of having to bring my vehicle back multiple times. In short I found Route 38 s attention to detail and work to be sub-par, the business is run poorly and unprofessionally. It is surprising to me that a Ford dealership would choose to work with them. I will certainly never take anything back to them and I would certainly not refer anyone to them. Just look at the average review score, that will tell you all that you need to know.

  Jen C.
a year ago
I just called for advice on my husband's old truck, even though I am not a customer yet. The receptionist was super pleasant and owner was awesome in giving me advice, I look forward to working with them in future projects!

  Christopher Aubert
2 years ago
I'm writing this review as a former employee, not a customer. If you or someone you know is seeking employment through Route38 motorcars please think twice. The owner and Shop Manager will find a way to take advantage of you. My wages were never discussed because they wanted to "see what I was capable of" during the first few days. After 1 week I knew that it wasn't what I had expected. I waited for my paycheck in the mail and the owner paid me $440 for 51 hours. Absolute Joke.

  Heather Sutherland
a year ago
I had some body work repair, hood repainted and some custom vinyl striping done for less than half of what I was quoted just up the street. Not only was the work done to perfection, but these guys were awesome to work with and I couldn't be happier.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Nicholas Walker
4 years ago
I recently had some rust and body work done on my truck by Route 38 Motor Cars. The entire process was great. Paulette was extremely courteous, professional, and easy to work with. I am incredibly happy with the quality of the work that was done on my vehicle. I will highly recommend Route 38 Motor Cars to anyone looking to get body work done on their vehicle.

  Amy Timms
a year ago
Where do I begin, oh DO NOT GO HERE!!! Negative 100 stars!We were referred here form McGrath Honda St Charles my daughter had her first accident. She was really shaken up and forgot to grab her AirPods out of the car before it was towed to this place. We had to leave for soccer in FL and while there received notice that her airpods were online in Aurora at the home of a Juan... hmmm .. next am We contacted the owner Don and he was more interested in how we could track it... he said he would look into it and would call back. Miraculously the next afternoon the AirPods showed upback at the business and not a word from anyone! It's now Tuesday and we decided to get the car out of there and confront this "person". He first tried to hide, and then said he had better things to do than call us back and said "they are just headphones "... seriously?? Then to top it all off , there was a man sitting eating lunch... when asked Don, is that Juan? He said yes! Hmmmm originally when confronted with the name and address of the person who stole the pods DonClaimed to not know Juan!?? This place is awful, he is awful and a liar. Shame on McGrath for sending people to this place!

  Raven
4 years ago
Very honest people. They do good work and just want to help people out. When I first came in, they gave me a quote. After looking at the car further, they gave me a call for an update on the new quote. No work was done without my go ahead. Everyone I have encountered here are kind and easy to work with.

  Paul Adamian
5 years ago
Around Thanksgiving 2014, my wife and I were involved in a head on collision at 25 mph. The car was drivable and we took it to the autobody shop referred by McGrath Honda of St. Charles to Route 38 Motor Cars where Don (the owner) gave us a reasonable estimate and repair time. The initial repair was delayed due to unforeseen reasons as well as a computer glitch in the car. About one year later; in early 2016, my wife came to me describing paint chipping off the driver-side front bumper which we had repaired by Route 38 Motor Cars. Due to the questionable unprofessionalism we encountered during the initial repairs, we decided not to further discuss this with Route 38 management. Please note, I have discussed this problem with paint flaking with multiple autobody professionals and they all concur the car front bumper was not prepped correctly (sanded) and not painted correctly (did not use flexitive).Fast forward to today; October2, 2018, I finally decided to take the car back to Route 38 Motor Cars where I spoke with the owner again. This time Don was completely abrasive even at the onset of our conversation. We went outside to look at the car and he instantly noted damage to the hood and grill from a hit and run to our car. He began to blame the paint flaking on mileage and wear on the car as normal. He stated his subordinates have 20 years of experience and all the other professionals I spoke with don t know what they are talking about. He refused to do anything about the paint flaking, he even scratched more paint off the passenger-side front bumper in what seemed as another unprofessional courtesy.If I could have given this company a ZERO star rating, I would have; Bottom line, Don and Route 38 Motor Cars is not a reputable or quality establishment, DO NOT USE.

  Austin Mitchell
2 years ago
Terrible management. If you want your paint to peel in a few years go here. Just wanna rush to make the quickest $$$. As they say just putting lip stick on pigs .

  Dajzia Winters
2 years ago
The Worst Car Lot Ever! Very unprofessional, they re rude, they never fix the problems. They ll leave you on hold for hours. They re just money hungry and don t care about their customers and it shows

  Sean O'Donnell
4 years ago
Paulette is the best, she s very helpful and easy to work with. I have had work done here for my personal vehicle, as well as my business vehicle and it s always been top notch!

  Amanda Schiferl
6 years ago
Work is beautiful, cant tell at all where the dent used to be. Staff was super friendly and helpful.I think some of the other reviews are confusing this for used car sales place by a similar name.

  Internet Explorer
a year ago
Got my emblems installed and a debadge, was in and out in 30 mins. Fast service and very helpful would recommend.

  John Public
10 years ago
Fantastic experience! They were really helpful when I really needed it. I cant even tell where the damage on my car was. I will highly recommend Route 38 to everyone!

  A Baker
4 years ago
I have used this place twice for different cars and they have been great both times. Car looks good as new and their service was brilliant.

  Brian South
2 years ago
I prefer my businesses to leave politics at the door, and to treat everyone with respect, even those they disagree with. I won't be returning.

  Melissa Ellis
2 years ago
If I could I would leave zero stars. I will look elsewhere for my repairs just based on your need to post something as petty and disrespectful as "Let's Go......

  Nelson Botti
a year ago
Route 38 motor cars are number one in body work very Professional

  Ron G
a year ago
I always like the work that Don does. He knows his stuff !

  Alexia Ellett
2 years ago
Unprofessional office staff that was not only unhelpful but unwilling to redirect the call to a supervisor.

  Mark B
7 years ago
Went to rent a uhal with a freind. Over all service was good and staff was helpfull.

  Tyler Culver
a year ago
Beware: thieves are employed here!!!! Take your car somewhere else!!!!!Service: Body & TrimService: Body & Trim

  David Junck
7 years ago
Fantastic service, friendly and very helpful. Thanks Courtney and Don!

  Tj Taylor
3 years ago
Great service and quality work

  Ricky V
4 years ago
Don't and Paulette are awesome

  Terry H
7 years ago
SHADY PLACE OF BUSINESS