Whitmore's Truck and Trailer

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nathaniel Johnson
2 months ago
I m no stranger to this wonderful place!Coming here for years!! Excellent work done at fair prices Happy professionals here including the kindhearted office staff!They come FAST to tow you day or night and even make sure you have a ride home or to pick up your car!!! CAN T BEAT THESE ANGELS!!!! YOU COME TO THE RIGHT PLACE GUYS!!

  Ivan V
2 months ago
I was stuck in snow on a steep driveway. One company showed up and bailed. Then Whitmore's showed up and had me out in minutes. Definitely will recommend them to anyone in need.

  Fifi Trixabelle
a month ago
Daniel and Johnny were very thorough in diagnosing and troubleshooting. I truly appreciate their time and understanding helping me out with my vehicle. Thank you!!!

  diamonds davis
5 months ago
They are the best service in town fixed my car really fast . Great customer service and hard workers !!!! 10/10 best service I ever hadService: TiresService: Tires

  Reid Mammoser
11 months ago
First of all, Julie in the front office is nothing but AMAZING. Kept me informed on ever aspect of my repair. Now Tom and Nick might be the best two mechanics I have ever met. The most professional guys in the business. Alanna (owner) was super friendly and made sure her staff was on top of my repairs. They had me back on the road in no time.

  Eric Flores
a year ago
Responsive, reliable, great service. Called in to inquire about a battery and they installed the next day + checked the alternator to ensure that wasn't the cause for my car to malfunction. Very happy with their service thank you

  Mona
a year ago
I can not give this place enough stars. They came to my rescue in a very stressful situation. They were patient, kind, informative and incredibly helpful. An amazing group of individuals. HIGHLY recommend. If you are in that area and need a tow, mechanical work, or a oil change his is the place to go. Nicholas and Tom (and the other guy that helped hook up my car) I will forever be indebted and the wonderful lady (owner?) who was at the shop . They are proof that there are still good, professional people out there. Thank you!Service: Car towing

  Kim Strychalski
a year ago
Called Whitmore s for service on a flat tire. They were able to fix the tire very quickly and reasonably. This is the second time we ve needed service and received great fast service!Service: TiresService: Tires

  Ray Underwood
8 months ago
Friendly and knowledgeable staff. Personable abs make you feel welcomed as a customer. Great communication. Well DEFINITELY do business again!Services: Transmission, Auto engine diagnosticServices: Transmission, Auto engine diagnostic

  haily nelson
a year ago
My most recent experience here hmm I d say terrible again considering I only went to use their bathroom. So basically as I was walking out of the bathroom Mitchell gave me the one minute finger while on the phone with another customer and I waited patiently assuming she just needed to ask me a question or possibly give me a refund for $100 since they over charged for my removal of my breathalyzer device which shouldn t be more than $100 but they charged $250 anyway. I called the company that is for the device and they told me that THEY DO NOT CHARGE FOR REMOVAL ITS THE AUTO SHOPS CHOICE.they also said they would call the auto shop and find out why the price was so high maybe they didn t answer maybe they just disregarded the phone call. Anyway, she proceeded to tell me she saw my review and tried to explain and lie about how they get their prices from the company that deals with the device and I told her that I talked to people on the phone they told me you guys are the ones who decide the price (they called us while working on my car and asked where our cameras where because in Wisconsin we only have the main device in we don t have cameras and other stuff just the one device and she said that that was weird so they were charging $250 for removal of three different devices and I ASKED I did not DEMAND any type of discount and they said no. I told them that I think I was misquoted and even though they didn t spend 2 1/2 hours taking it out they still charged us for 2 1/2 hours basically saying they charge that amount for any type of removal). They never gave me a receipt or a itemized bill. I m going to be calling the better business bureaus after that old lipstick lady had the audacity to say anything to me after over charging and all the rudeness from the day before when I had the device removed ..I had been waiting there for 5 hours on this tow company coming to pick my car up and there for couldn t make it into work so a lot of extenuating circumstances you could say that I didn t have time for that s$!t so I told her that I do not care and that my review stands and walked out these people are a$$holes do not get work done at whitmores record service.

  Stacy Kellerman
3 years ago
I could not have been happier with the service I received at Whitmore s. As a women I always fear that I am going to be taken advantage of by mechanics by being talked into additional services (we ve all heard the horror stories) but I felt at ease as soon as I entered Whitmore s. I was greeted by the owner, who was so welcoming. She explained that the mechanic would take a look at my vehicle and let me know what they found needed repair and how much the parts and labor would be, prior to doing any of the work. I ended up needing back breaks, an oil change and a new filter. I was happy with the speed of the work and the price I paid. I was so impressed that I recommended my fianc� take his vehicle to Whitmore s as well. My fianc� has been driving around in a car that hasn t run quite right for a few years. We have been putting band-aid fixes on bigger problems just to make the car run. We weren t sure who to trust and how much it would end up costing. I am happy say that Whitmore s replaced his radiator and exhaust and the car is running like new. Whitmore s just earned two additional loyal customers and I will gladly recommend them to anyone needing care repair or a tow!

  Sonya Siefering
a year ago
Whitmore's is that rare neighborhood auto repair shop that offers a full range of services, great customer service, honest explanations and excellent work. I like that they keep records and I can go online and view my vehicle's service history, too.Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Brakes, Oil changeServices: Air & cabin filter replacement, Tires, Steering & suspension repair, Brakes, Oil change

  Christian Khayat
4 months ago
The best in the business!! If i could give 10 stars i would!!

  Mary Horst
4 years ago
Thank you so much to the man with little daughters who chose pink for his coat hanger! I locked my boyfriends keys in his truck and this man, we didn t catch his name, came to our rescue in the forest preserves. Thank you so much! He was so nice and friendly. I highly recommend this business. Thank you again!

  Chris Graupman
4 months ago
Experienced, reliable, and fast is what you'll get when using Whitmore's. I strictly use them for all my businesses needs because I know I can count on them.

  Ann Sreckov
2 years ago
We can't say enough great things about Dane and this company! We were stranded on 94 in Gurnee on Memorial Day weekend after our car broke down. We tried using our auto insurance towing policy which left us hanging, called another company which again didn't pan out and we were so lucky to finally end up with WSI! Dane brought our car to an Algonquin dealership and then even brought us home as it was 1:30AM. He went over and above what he needed to do and to top it off, the price was very reasonable. If you are in need of any of WSI's services, please, please consider using them!Service: Car towing

  Stephanie Paulsen Vera
a year ago
Whitmore's came to the rescue towing and fixing my car same day! I appreciate the prompt and friendly customer service, and will use Whitmore's for all my future car needs. Thank you!!Services: Car towing, Oil changeServices: Car towing, Oil change

  G.P. R.
5 years ago
Recommended! I was in a car crash in unincorporated Lake County. Whitmore's has the contract with Lake County Sheriff's office for wrecker services. I had no other options to select from but Robert from Whitmore's showed up and he was very professional. Later I had easy access to my wrecked vehicle in their storage lot to access my personal items. The staff is very friendly and they worked seamlessly with my insurance. I never saw a bill from them.

  Fadil Muharemovic
4 years ago
DO NOT USE THEY WILL RIP YOU OFFDecided to go with these guys because they were showing to be only 4 miles away from my truck. Called in and spoke to Amber she advised me that it was $250 an hour and the time starts from when we called in also said they can be there within 40 minutes. Tow truck arrived at 11:28 AM his name was Tom. Long story short i told the driver to let me know when they arrived to the shop which she did; truck arrived to destination at 12:38 PM. All together from when the tow truck was called to when it arrived to the final destination it was just over an hour and a half.Tom ends up calling for payment telling me I owe him $875 for 3 1/2 hours. I questioned him how he came up with that he got smart with me and said well you have to pay for my way back to the terminal. So now they charged me an extra two hours for him to drive 18 miles back to the terminal. Also tried to call the manager Randy he was no help either.RIP OFF REPORTDO NOT USE. DO NOT USE. DO NOT USE. DO NOT USE.!!!!

  Pedal Flipper
7 months ago
They always get my car running like new would definitely go here over other places

  Erik Strieter
2 years ago
Company tractor broke down in Burlington WI. Nicolas came out, hooked me up and had me back in Gurnee in no time. Would not hesitate to call for another service.

  Joe Martin
7 years ago
Great service , very fair pricing, tow driver was the best. Late night pickup. no problem. Have their phone # as a contact if tow is ever needed. Thanks Joe M. Gurnee

  Avrie Stanley
2 years ago
Wow I am completely blown away by the service provided by Whitmores Wrecker Service! I called Antioch Towing and was given a 2 hour wait time! I called Whitmores wrecker services and Daane arrived within 30 minutes! Highly recommend this company for any services you need in the future! Thank you guys soooo much!Service: Car towingService: Car towing

  Tim Sieker
7 years ago
I was coming back from Wisconsin,, my Mom just got diagnosed with cancer.. My truck broke down along 294. Called Whitmores and the driver came out( Cory) awsome guy ,put me at ease told me to sit in his truck and he would take care of the rest. Jammin to XRT ...perfect .Took my truck to their Shop said they would let me know what's up with my truck.. I thought myself, here we go there gonna tell me anything expensive.Called the next day said it's either the fuel filter or fuel pump. They could of told me fuel pump for way more $$$$$. How would I have known. Ended up being the fuel filter. 300 out the door including tow.. I just want to thank them for there honesty. Good to still find honest people.. ThanksTim

  john gomez
7 years ago
These people towed my motorcycle, when I retrieved it 2 days later it was totaled. I had photos of the bike literally 5 minutes before it was towed, when I picked it up the brake lever was twisted, wind shield broken, all plastics scratched, pegs scratched. To repair the bike would cost more than what the bike is worthI talked to the employee and they claimed they did nothing wrong.THIS COMPANY TOTALLED MY MOTORCYCLE AND OWES ME $2700. I am filing a law suit against this company, the owner and their insurance company for $20,000.

  Demargo Mcmillon
6 years ago
Worst company ever , the guy takes over an hour getting my car on tow because he doesn't know how too pick up a fwd car, them he breaks the car even more by dropping it in the grass , spoke to the owner or manager Jeff [ idiot] they guy swears up and down he didn't do anything. After they admitted too dropping my.car off the truck and damaging my control arm, cv shaft, ball joints ,and crack in the spindle even more. He claims he didn't nothing wrong. Since when do you drag fwd cars from the back without damaging the transmission?

  Philip Firrek
4 years ago
Whitmores always performs the repair work on a quality basis and for the amount of the estimate. Been a customer for 12 years. I highly recommend them.

  Chiara Padgett
8 months ago
I was very satisfied with the service. From beginning to end they were courteous, friendly and prompt and good service providers.Thank youServices: Tires, Tire changeServices: Tires, Tire change

  Real Headhunter
a year ago
Worst wrecker in Wisconsin, very rude. Anala needs to learn some customer service skills. She cursed me out for no reason.

  Juan Carlos Olvera Nu�ez
a year ago
Service is excellent, arrived releativly quick and got me to my destination rapidly. Would recommend.