O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ben1 Productions
3 months ago
The most incompetent people I've ever seen in my life. A part is under warranty so obviously it was paid for but because their "box" had a different part number than their system they can't exchange the part. You spend tens of thousands with a company only to have incompetent employees who lack common sense treat customers any kind of way.

  Darrin Logan (Dblack)
8 months ago
The guys was great when I walked in. I told him where I needed. They walk me to the item. Even gave me details on how to use the item. It was fantastic service. And I drive past a couple other auto parts stores. But the service was great!

  Vicki Gazdacka
7 months ago
Just walked in with my husband to recycle some auto oil. My husband was told by Othillo they only accept 5 gallons per customer. I said ok, I d like to recycle a gallon. He told me no. I asked if it was because I was a woman and he said no, they would only take 5 per customer. Ok, I said, am I a customer , he said no, take it to another store . So apparently when you walk in with your husband it doesn t matter that you are a fully grown adult with your own accounts who has shopped at their stores many times without your husband, and are completely capable of changing your own oil, if you with a man you are no longer considered a customer. Perhaps I m just his property? Who knows. Well O Reilly s, you just lost not one but two customers. Five actually as I ll no longer recommend my fully grown children to use your services either. Bad call when there are plentiful auto shops around within a half mile.

  Chas Raleigh
a year ago
They have a vast selection of parts, are knowledgeable and the prices are fair. Never feel ripped off; always get the parts or supplies that I am looking forward. If they don't have it in stock, which is rare, they will have it in a day or two. Only place I go for parts for our newer vehicle and 30 year old pickup.

  Hannah Ott
a year ago
I made a mistake when giving my license plate, so I can't give 1 star, but I still think their employee, Otilio, handled it poorly. He got rude, started raising his voice, and even banged his hand on the counter at one point. I've been to O'Reilly's many times and have never been treated like that. They usually have the best customer service; that's why I choose them. Definitely not coming back to this location.

  Marty Felesena
9 months ago
Your Assistant Manager, Ashley Householder, is a very rude, negative and unprofessional person. She has no business working with the public. She is a detriment to your great chain of auto parts stores. I will shop elsewhere.

  Sarah Haggard
2 years ago
I love going here for parts, the employees are always so helpful and friendly. Recently I went in for replacement bulbs for my headlights and the guy at the register Angel was SO nice. I asked him a bunch of questions about a couple of other issues I have with my car and he went above and beyond to try and help me find solutions to the issues. And I've had similar experiences in the past with other employees each time I've gone in there.

  Koheating Cooling
a year ago
Good store, bad service, I have always preferred to buy at O'Reilly for its good prices and variety of parts, but this store has young people who do not know how to respect customers. I think the supervisor should look at the customer service provided in the store and have at least one person with experience in the store

  Walt Rzecznik
a year ago
Needed to pick up an item a few minutes before the store opened because I was in a time crunch. Employees unlocked the door and were really helpful in finding what I needed. Top-notch customer service.

  Shabbir Akailvi
a year ago
Thank you, Angel, for your help. I wish every O'Reilly had people like you representing the business.

  Timothy Erlenbaugh
2 years ago
The worst incompetent parts store I've ever experienced in 40+ years. Manager and counter personal have 0 customer relation skills. Trying to get defective part replaced. 2 weeks and nothing but excuses. " It didn't get picked up from other store" Now "it got sent back after 2 days because you didn't pick it up" I never received a call it was there. No apologies, no attempt at customer satisfaction. I'd rate 0 stars if possible.

  TuffEnuffIII
a month ago
this place is well stocked....usually

  C N
4 months ago
They had what I needed. No place else had what I needed, which was a puller tool.

  Paul M
3 years ago
I ordered a single filter the night previous and I got a email saying it will be ready at 8am next morning. I go in at about 9am and I was greeted by an older gentleman. I told him I had an order and he said Rudely well did we tell you it was ready? I checked my email and said told him oh I didn t get anything yet is there anyway you can check and see when it will be ready? He just walked away without saying anything then went to the back grabbed the filter and carelessly tossed it on the counter printed out the receipt and didn t even hand it to me just put it on the counter and again no thanks have a nice day nothing. Very rude very unprofessional unfortunately they were the only ones to have this filter otherwise I d be at advanced auto. Will not be doing future business, total turn off.

  Victor Flores
2 years ago
It was a terrible experience. I went in to get some windshield wipers and ask for some help after realizing that a couldn't hit the release. Keep in mind that it says free installation on the window. He came out with a stomping walk of a toddler hesitant to change them changes them then proceeds to leave saying he was busy. Don't come just go down the street to auto zone.

  Cell
a year ago
WENT IN AND NOBODY HELPED ME THEY WHERE WALKING AROUND JUST TALKIN TO PEOPLE LIKE WHERE THEY FROM AND THERE BUSSINESS I ASKED AND PUT THERE FINGER UP AMD SAID GIVE ME A MINUTE AND ANSWER THE PHONE AND THE SET IT DOWN TO LOOK FOR PAPER AND PEN STAYED ABOUT 6MIN ANS NOTHING NOBODY EVEN ASK ME IF INEED HELP OR ANYTHING I LEFT

  Riz Rizobiz
3 years ago
I'd pass this store up and go to Advance down the street or Napa. Someone needs to retrain the Mgr at this store. The wait is just unprofessional. Not busy at all 4 guys in the back and or roaming around the store 1 guy at the counter trying his best to take care of the few customers in store. I've given this store multiple opportunities and varying circumstances (busy/not busy) I can never get what I need and check out in a reasonable amount of time.I'm taking my business elsewhere.

  Patricia Serrano
a year ago
I just wanted to let you know your employee Issac. Was very thorough and helpful. And has great customer service skills. Was very appreciative of all his help and knowledge! Thank you!!

  Rafiq Hussain
a year ago
Very helpful people. I have to mention an associate name Nick who went above and beyond to help me reinstall my vipers as I messed up to install by myself. Very friendly and supportive Thanks again....

  Ka_razy Gaming
2 months ago
Gives me wrong parts way too often.

  D M (Dman)
2 years ago
I have an account there and I always got a decent discount usually 15-25% well I went there today and everything was marked up about 20+% and I was spending about $325. Usually I would have gotten roughly 25% off of that plus not marked up additionally! They told me that it was under orders from the new manager and there was nothing they could do about it. I will never set foot in another O'Reilly ever again! Sorry but scammers calling me 10 times a day about my extended warranty on my car is still less offensive than this!

  Dan Skinner
3 years ago
I wanted to order a pair of brake pads and spoke to Dan. The price was $55 more than Advanced Auto. I asked if they price matched and Dan said yes. Then Dan told me they could only price match if Advanced Auto had them in stock, yet O Reilly had to order them as well. Dan told me he was the manager on duty. I asked Dan if he wanted me to go to Advanced Auto or give them the sale. Dan told me I could do whatever I wanted to do, with sarcasm. I guess O'reilly has enough money, Thanks Dan.

  Rick R
2 years ago
Very bad customer service by otilio was rude didn't want to help me out had to purchase the items to see if it was the rigth tool then return it had the receipt thrown at me . unlike the O'reilly in addison had great customer service! Wouldn't recommend villapark loaction

  Mike McAuley
11 months ago
Quick service, got what I needed, but had to wait a day for it to be transferred fron another store.

  Emy Kamal Khan (EEMAN EMY)
6 years ago
By far the best service and well informed individual for sales I have ever come across. Who needs to go to a mechanic haha if you have the sales Rep Mr. Mario Lopez there. He really made our day so much easier by routing us to the products we needed to fix the car. His personality just swept the troubles of the car away. Sometimes when your in hardship it's only because of the Lord and through his good people that are kind, positive that you don't feel the hardship but u feel the ease. I don't even know if the car will evidently be fixed but the mind and determination is most certainly setby the people who are working hard to make it happen.Thanks O Reilly's for having a wonderful staff, Jimmy was great too smiling and very welcoming.

  scott p
6 years ago
I went here just for tire shine......but this is one of my first stops when I'm looking for something difficult and the results are usually positive.....and on many occasions they are the cheapest on..... as a mechanic, I would call hard parts like alternators,water pumps distributors,ect. And they have one of the largest Motor might/Dorman "Help!" Sections of the auto parts chains....overall a good brick and mortar option for auto parts.....not as good as online but when you need it NOW.....This is your best bang for the buck.......Happy Wrenching folks...be safe under those cars and trucks!

  W H
2 years ago
More like an old fashioned parts store but it has all the updated Parts been there awhile and so have the employees they know where everything is willing to work with you

  Jim Court
4 years ago
Many of the staff have been very helpful. I can comfortably recommend this place. Since I am so analytical it is natural for me to see defects in an organization I must admit that I am impressed

  Tammy Anyagwa
2 years ago
Salesman there is rude he's seem like he was in a hurry he was short he was snippy seem like you didn't have time to serve me seem like he wasn't interested in anything I had to say just wanted me out of there I don't know why but that's not good customer service at all

  Dave Merth
3 years ago
Very helpful and efficient, used my reward number and got buy one get one free on windshield wipers great day for me