Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carl W
6 months ago
I ask the lady to test my battery to see if there was a problem with it. When she came out, i had the car started. She ask me to turn the car off. The car wouldn't start back up. Long story short the lady left me and don't pet much afford to help me get the car started again. I had to call a family member to get the car started again. Very poor customer service.

  James Ricchetti
5 months ago
I had a defective wiper blade on the way to work yesterday during heavy rain. I stopped into Advance Auto Parts in Villa Pk and Tiffany didn't flinch to go out into the rain and change my blades. Kudos to her and Advance Auto for quality employees!!!

  Craig Bartal
5 months ago
The gentleman who assisted us was incredibly helpful. I can't remember his name but he had a gray mustache. I would highly recommend going to this place

  Shawn Anderson
a month ago
Whatever that whites guys name with the glasses that always screams I can help who is next name is He is not very helpful. I ask him for a tool. He says they do not have them, and I find them in the tools aisles

  Bill Stevens
6 months ago
Manager over at AutoZone in the Villa Park at me to your manager here at Advance the manager did not do anything for me over at AutoZone your manager took care of me with kindness and courteous and professionalism thank you very much

  Al
a year ago
The older lady/man with the glasses and deep voice is terrible! She was so agitated to even be there. She called for the next customer and I greeted her as I approached the counter and she looked so evil and directed me to the other associate in the wheel chair who was helping someone else. I was just there to pick up a will call (which was apparently right next to her.) While I waited, I witnessed her yell at a customer. It was so uncomfortable. I felt bad for the guy. I rarely leave reviews but I had to. I would never expect such a thing from Advanced. Maybe she's trying to get fired purposely?

  Derrion Lavell
6 months ago
Chris and Jordan were very helpful and informative with a bad battery. Chris installed it with no problem!

  Gustavo Garcia
7 months ago
This is my go-to store whenever I'm working on anything automotive related. The app for the phone is awesome as well. Staff is friendly for the most part.

  nidal assaf
a year ago
Today I had a bad experience with Dan who s working there. It was easy matter but he s made it complicated. I bought a booster cable. The cable has defects wasn t working well, then I came back to returned it , he became mad with no respect.. he push me to call the police for help.. Really I feel bad

  Tony Corona
a year ago
Oh man! So store manager just simply has bad attitude I have multiple cars and love going to Advance Auto on North Ave even though I live around the corner from this one. That tells you something!Today I stop by to drop off some oil to be recycled, I see other used oil canisters and proceed to leave them there and ask the Store Manager can I leave these here.She grumped and then tells me, You need to take to the back and empty it yourself I m like, Okay, am I permitted to go to the back without being supervised She like, I guess and BTW take your containers with you I proceed to the back and when done I leave and say have a good day!She rolls her eyes and says make sure you have your containers. Clearly I am carrying 3 massive pennzoil containers.Guess I won t be returning and it shows others aren t cause this store parking lot empty and North Ave is always packed.

  Taylor Hunt
9 months ago
Dudes are pretty rude and unhelpful. Like they don't want to give any advice or recommendations and I don't think that's necessarily on the men but rather on the company

  John Dyers
2 years ago
Had a serious issue with my battery and needed a new one. Tiffany looked in the system and said she couldn't do it due to it being over 30 min. I explained the location of the battery and instead of taking the easy way out and following the systems advice, she offered to take a look at the location of the battery. She agreed it would not be a long install and went ahead and did it quickly and efficiently.

  Julio Barriga
2 years ago
Unmotivated and rude associates.These people seem to hate their job, not helpful at all and rude attitude. Was there about 2 months ago and the associate was not happy to be working. I asked for specific part and he kept asking questions about what it was for, even after pulling the item on the advance app, he would still be asking irrelevant questions about the item.My second visit was this week, no better luck. Two associates just standing there behind the counter playing with their phones and unwilling to even acknowledge one was there. I walked out the store, there are plenty of other auto part stores that want my business and my money.

  charris524
5 months ago
Needed a battery. This fit into my schedule, no appointment necessary and it's done

  Kian Nikanjam
2 years ago
I've always had good experiences at this Advanced Auto Parts location. Today, Tiffany helped me with my wiper blades. At first, she recommended I wipe down my wiper blades to remove any grime from them. I bought everything she told me to, but this did not help my wipers. She later recommended a different brand of wiper blade, and they worked perfectly., Thank you Tiffany for all your help and hard work!

  Kristina Fritz
6 years ago
Needed a new battery and found a great deal online that also said free installation! I ordered it and my fianc� went in to get it. Chris B. Rung him up and informed him he would be refunding me the $22 core charge because they were able to re use it. This was unexpected and very appreciated! Highly recommend this store.

  Robert Kolb
2 years ago
Quite sad as a parts store.As a master mechanic for 20+ years, this store time to satisfy very little in available parts/ let alone service.The staff is lacking, the prices are inflated..If you don't believe it /Try their online portal...Load your cart and leave.They will send you a 15%20%25%Off coupon....To further lure you in...Most likely, they still won't have the part...So, if you need something,Good luck

  David Rubush
3 months ago
Fast service and reasonable prices.

  Erin Pressley
3 years ago
I went to the North Ave location to be told that my battery had "too much corrosion" and it was suggested that I take it to a mechanic to get changed. This was a 5 year old factory battery on a 2015 with a little corrosion, nothing major.I called the Roosevelt location and told Ryan A about my situation. He recommended I stop by to have his guys look at it. Anthony took a look and said he could install the new battery with no issues. And he did! I was in and out with a new battery in 15 minutes. Thanks for the great customer service!

  Zaffer Basith
a year ago
The person at the counter didn't seem to know, but an employee in the aisle overheard and was able to help. I feel like everything in the store is generic.

  Tom Hajek
7 years ago
My headlight went out on my car, so this was the nearest auto parts store. I'm really glad I ended up here. Not only did I need a bulb, but my socket was melted. Jason found the bulb, socket, crimp connectors, and dielectric grease I needed to do the whole job. He helped me strip the wires and crimp the connectors, let me borrow tools and even gave me paper towels to wipe my hands before he directed me to a sink I could wash up in. This store had everything I needed, including helpful staff. Thanks, Jason!

  Frank Fedak
4 years ago
Order parts on line, get a discount, pick up parts in the store and the replacement parts have been 100% correct each time. Who can ask for anything more. And since I'm an old gear head, they recycle my oil changes. Old oil out, new oil and filter in and there always seems to be a deal on the synthetics I use.

  Juan Hernandez
4 years ago
They had the part I needed. However I asked if they can help me install my headlight (cause I suck at it) and the guy said since my car is newer (2014 Prius C) that I should go to the dealer. I'm guessing he probably just didn't feel comfortable changing my headlight. I don't know if the guys at AutoZone would've installed it for me but they've installed everything I've asked them too, within reason.

  Erik L.
2 years ago
Quick friendly and efficient customer service. I think it was Jonathan who helped me get new windshield wipers and was very helpful throughout my stop in the store.

  DairyMilk AbcUO
a year ago
There is never available parking, due to the fact the manager and all the employees park as close as they can to the front door, and make customers park over at walgreens and walk over.

  Joey Grumbos
2 years ago
Tony always gives everybody an attitude. I stopped coming here. We have came here for like 10 years and ever since this guy started working here he s always giving me an issue or an attitude so I m done coming to this advanced auto even though it s 30 seconds from my house it s not worth it

  Hesh Mahdy
2 years ago
Bad associate, doesn't want to help customers nor provide direction on how to use small engine gas stabilizer. You have to look it up that was the answer.Thanks Advance Auto.I will find another location or shop Auto Zone.

  Rocco DiOrio
5 years ago
Needed wiper blades counter guy directed me to them and explained my choices and prices i made my decision he offered to in stall them. I could have done it myself but figured why not he was very careful and did a fine job

  Leny Catalano
7 years ago
We went to purchase a few items at Advance Auto store #8780 and Chris B was extremely helpful and very professional. He helped us locate the items we needed. He made our visit very pleasant.

  Elite Underground
7 months ago
Great experience - always on point. Thanks Tiffany and Chris.