Schmidt Chevrolet Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Don Hall
6 months ago
Just bought a new 2023 Chevy Silverado off of Matt King. Was very good to deal with, and the process flowed very smoothly. I typically hate going through buying a vehicle, but this was a great experience. The finance team is also very quick and friendly. By the time we were done, the truck was ready to go. Was very impressed with this team and will recommend them to others.

  Jamie Shelton
a month ago
Absolutely LOVE this place!! My pride and joy 2010 camaro ss was very well taken care of when it was there for repairs.. and my 24 is very well taken care of everytime it goes in... the mechanics and oil change guys are so sweet and everyone from service to the front end are amazing and very friendly.... I would deffently recommend stopping and seeing everyone

  Brad Mann
3 weeks ago
Great experience with Schmidt Chevrolet of Mt. Vernon. Matt and Sonya were fantastic. Was a refreshing experience after dealing with a handful of other dealerships in search of a truck. Prompt to return calls and very efficient. Consider this dealership and give them a chance before buying anywhere else. Highly recommended.

  elizabeth dahl
3 weeks ago
Driving from Nashville to Wisconsin my check engine light came on. I pulled and and they looked at it almost immediately. The cylinder was out and they were able to fix it for me.. They even dealt with my extended warranty. Best service department I have dealt with in years. Everyone was very nice and helpful.

  Leo Schaefer
2 months ago
My wife took my 2020 GMC Denali Hd in for a service and tire rotation. She was asked if she would like Schmidt to change the air filter. She was shown a dirty air filter with leaves hanging from it. I told her no I would take care of it. I recently changed the air filter prior to our appointment. Filter was still at 80 percent accordingto when it was reset during the prior replacement. I took the filter out and there was still dirt around intake cover where you could tell the filter was not removed. After I pulled the filter out and showed it to my wife she stated that was not the same filter she was shown. Filter was still clean. My concern is I brought in a 80000 dollar vehicle in to be serviced, what kind of quality care am I really receiving.

  Jody D. Bernard
2 months ago
They were very friendly, made shure your vehicle was taken care of professionally and any questions answered with skilled knowledge

  Kyleigh Barton
5 months ago
When I called I was told they d be able to do a service for me, once I got there the lady who helped me was extremely rude to me and told me nobody said anything to her about it and that they weren t going to do anything for me. I am highly dissatisfied with the lack of communication and the treatment of customer service that I received.

  D. L.
2 months ago
Won't be going back there because of how rude and ignorant the body shops manager named Linda was. Service wasn't good either

  Magnus ADMIN Blickensturfer
2 months ago
Everytime i have them fix something, something else gets messed up. And auto body manager was very rude for no reason.

  Supr Squirrel
a month ago
In and out for my service quickly, as always. People are top notch.

  Brian phillips
6 months ago
I would not buy anything from here. They said key fob was 70 an program was 135, went to pick it up and they tried to charge me another hundred dollars for fob saying just paid for metal key in the fob. So just metal key is 70 an the transmitter is another 100...so pay attention to everything.

  Kelley Winegarner
a year ago
The past couple weeks I ve been dealing with a registration issue, and with the help of Sonya Massey, I was finally able to get it taken care of today! She went above and beyond to help me and was so friendly!! Just wanted to let her know how much I appreciate all the help! I know I drove her crazy with all the phone calls, but she genuinely cared and stuck with me until it was done!!! You definitely got a good one!!Thanks again Sonya!!Kelley Winegarner

  Jeremy Conrad
10 months ago
I purchased a used 2019 Chevy Silverado in April and had a catastrophic issue with it within the first week that made it completely undrivable. Although we purchased the vehicle "as is" and they had no legal obligation to do anything for me, the salesman Matt King, as well as the owner Jeff Schmidt, were extremely sympathetic to our situation. They worked with me to come to a compromise that both sides could live with allowing the repair to be affordable. There's a reason why Matt has received the "Best Car Salesman" award that he proudly displays at his desk. Way to go, guys! We will be back.

  Jeffrey Nowland
a year ago
I am starting to lose faith in the autobody/shop side of the dealership. I had my wife take her car to the dealership for a simple oil change a couple of months ago. When she returned home there was oil leaking all over the floor of our garage. It was returned to the dealership and the issue was fixed.I had an issue with the tailgate of a '21 GMC. I took it to the dealership in August and told them what it was doing. I was informed there was nothing wrong with the vehicle. It was due to my bed cover. The truck continued to have the same issue. The inner tailgate would repeatedly open on its own causing other options on the trucks dash to freeze.I again contacted the dealership about the issue. Told them that it was not caused by the bed cover and that it would get really bad after the tailgate was wet. I also told them about an issue I was having with the front passenger side tire losing air. The dealership contacted me and told me once again that there was no issue with the tailgate and the truck was done. I then stated that I was not going to pick the truck up until it was fixed. I sent a video showing exactly what I was explaining. When I went to pick the truck up the manager said the tech went back and looked at the truck again. The issue was being caused by bad switches in the tailgate.When I got in the truck I noticed that they did not fix the tire issue that I was having. That issue, and the issue with the tailgate, was fixed at the next appointment. However, I'm sure that I now have three service records about a tailgate issue that should have been fixed or at least diagnosed on the first visit.

  Barbara Wharton
a year ago
We were traveling and had a message on the information center of our 2018 Cadillac XT5 indicating a problem. We called their service department first thing in the morning. They worked us in, fixed the problem and had us back on the road by noon. Everyone at the dealership was so friendly and helpful. They provided us with transportation back to and from our hotel so we could wait there. We felt so blessed that they were able to help us with our problem. Just wish they were located in our home town.

  Brandi Walla
a year ago
Do not take your car to the service department the service manager is terrible. I hit a deer and the body shop was awesome( Linda is amazing love her) but the service department held my car up and kept changing brand new parts in my car because the light would not go off. Service manager would not listen to Linda they had wires crossed. After having my car 6 weeks went to pick it up to have the body shop find the service department did not even tighten a bunch of bolts and oil was leaking tried speaking with owner Jeff who didn t seem to care. Linda and her body shop team made sure my Cadillac was in order and went above and behind but the service department lost a customer. The service manager would not even listen or own up to his mistakes.

  Sweetcraft 557
a year ago
I will like to start saying thank you to Heather! When i came in i was in a bad situation with a car that i had and I ve been to other dealers before and no one has been able to help us. Heather went above and beyond! We saw a few cars and we didn t really knew what we were looking for but she took us on the right direction and showed us the best cars that she had available and let us try them until we found the one we loved. Heather made the process super simple and easy! She even helped us to set up the new car. i love how fast and easy everything was they made us feel welcome and i can say this was a 10/10 experience. If you are looking for a car Heather will find you the best of the best in no time !

  Andy Morris
a year ago
I had a great experience with this dealership. My truck had some issues while traveling,had to stop overnight and went here as soon as they opened that morning. They took the truck right back diagnosed it and had us back on the road in 3 hours. Everyone there was super friendly from the service manager to the sales people we talked with. If I lived in this area I would by every vehicle from them. Thanks again for your help.

  Paula Yousif
a year ago
Found my perfect car Friday night. Contacted dealer. Matt got back to us early the next day. So on Saturday we were able to take her for a spin. Went back and Sonya got us better financing than we had a pre approval for.Felt very respected as a customer nothing felt shady like the old days of buying a car. Deal done. Have 2 new friends in town as Matt and Sonya were absolutely wonderful. You guys earned customers for life and We will refer everyone to you. Thanks for helping us get our beautiful Caddy!

  Kayla Fletcher
a year ago
Matt and Sonja made this process so easy! We went down on a Saturday and even though we ran past their closing time, Matt stayed to show me everything on my new car! I went from a very plain 16 Jeep Patriot to a fully loaded 23 Trailblazer! We would definitely recommend this dealership to anyone who is looking for their next car!! Thank you again!!!

  Rebecca Myers
10 months ago
Everybody was very friendly. We worked with a salesman at a different dealership and Schmidt was very accomating and made the sale process easy for us. We definitely would recommend Schmidt to any family or friends in the future.

  Jerry Clemens
9 months ago
Treated like I want to be treated. Trust level high. Sales resistance very low. Thoroughly enjoyed the experience. Good folks at Schmidt Buick in MTV.

  Shane Overly
a year ago
I had an emissions issue with my 2018 GMC 2500 when I was traveling back to TN. Stayed over night in Mt Vernon because truck was going into "limp mode." Went to this dealer first thing in morning to try to get some help and told him my situation and that I was 300 miles from home. He said he couldn't help me and would probably be a week before he could look at truck. I called Weeks GMC in West Franklin. Even though they were busy on that morning, they said they would do their best. They fixed a significant issue with truck and got me back on the road Tuesday morning. Just thought I would let me people know.

  Wendy Lonas
4 months ago
They lady on the phone wasn't much help and she wasn't nice on the phone otherwise I would of given all stars but with her No

  Jimmy McNabb
5 months ago
Good folks to deal with, I'll be checking in with them for my next auto purchase.

  Chad Kehrer
2 years ago
Had an appointment to get tires balanced and rotated yesterday. Dropped the vehicle off at 7:00 am and told the service department what was exactley wrong. I called back around 3:00 pm because I hadn't heard anything all day. They told me that yes the tires need to be balanced and rotated but the process would take about an hour. Then the service department told me that I would have to make another appointment for the next day. All of this after a previous appointment to get brakes and rotors changed and paid $300.00 for when it was the tires and rotors the whole time. Waste of time and money. Very disappointing.

  Kara Harrison
a year ago
I called Monday inquiring about the new Buick Encore GX. I spoke with a salesperson on the phone, asking specific questions on equipment available on the Buick they had available on the lot. He told me he would get back with me after speaking to another person who would know more about that option. I called later and spoke with him briefly again about financing, was dismissed, and was told he had other customers. He never got back with me on the questions I had asked about the Buick. I contacted Marion Volkswagen that evening. A person emailed me back even though it was after business hours! I was contacted again the next morning from Marion Volkswagen and went and bought my brand new Tiguan! Very poor customer service I received from Schmidt. I was dismissed and you lost a sale! This reminded me why I usually always buy my vehicles out of Mt Vernon! Pay more attention to your customers if you care about keeping business in this area!

  Jennifer Conley
a year ago
I work full time nearby the dealership, and needed to drop off my vehicle and return to work. The staff worked to get me a ride back to work and brought my vehicle to my office when it was complete. This type of service is invaluable and so appreciated!!

  Jermaine Myers
a year ago
I sat for 2.5 hours while they had my suv and did nothing for the mechanical issue??? After being told they couldn't find anything wrong with my suv, the service rep drove with my son and I, while I showed him exactly what the suv was doing wrong...1.5 later? He acknowledged the issues he heard/felt and stated that it was most likely a torque converter (his words). Again, he took the car back to mechanic and stated they would look into the issue. Meanwhile, im using Google to look up issues for yukons torque converter and I find a wealth of information on the issues with this part.It seems that this is a big isssue with yukons and its all over the internet in the form of technical service bulletins. Remember, service department rep offered up this information not me... The service rep came back an hour later to tell me there was no engine light on, so they did not know what was wrong with suv??? Hello torque converter? This time when rep came back he had my keys in the suv and I was ushered off without a fix, but at least they did not charge me for the 2 hours I wasted. Have you ever heard of a mechanic saying they dont know what the issue is and then letting you leave without any diagnosis? So now I have to take my suv to another gmc dealer for someone else to diagnosis and fixed after this wasted and disrespectful trip... We won't ever go back to this place!!

  Gary Bilben
a year ago
We were traveling and had issues with our truck at the end of the day. Joe and service crew were able to fix issues and send us on our way. We highly recomend.