Hefner's Auto Repair Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  dennis atkinson
2 months ago
Rick and his team got me in immediately when I told him I was from out of town and needed quick support.Super courteous, knowledgeable and friendly. Also trustworthy and conscientious, doing the right thing at competitive pricing.Would highly recommend for repairs of any vehicle. Thank you team Hefner!

  Emma Knueppel
4 days ago
Rick was absolutely fantastic to work with! We ended up having an issue with our muffler while on a road trip. We stopped in and he was able to take a look, replace the muffler, and get the car back to us in less than 2 hours. As someone who was on a road trip and needed a very quick fix, it would have been easy to charge us extra and add things that weren't necessarily need, however he was respectful, fast, and the cost was (compared to other car related expenses) very manageable. Thank you so much!

  Bonita Jane
a month ago
I got an appt a week away. They are very busy becausetheyare good as well as honest

  Sara Beth Houk
a year ago
Traveling through from out of state when my check engine popped on and started flashing.Uh oh.This spells trouble. My spouse called ahead to a few local auto shops. Rick, the owner, quickly said yes to helping a troubled traveler.In under 45 minutes, I was greeted, treated, billed and back on the road.Wow! Professional, fast, kind, courteous, prioritized the urgent, honest and reasonably-priced.Wish we lived closer to make this our regular mechanic!10/10 would recommend without hesitation!Service: Engine repair

  done gone
7 months ago
Only had an alignment done and over the phone trouble shooting. Get people. Friendly and competitively priced

  Tracy Groves
a year ago
I had broken down on the side of the interstate. I chose this location based on good reviews that my roadside assistant saw online. I was so worried about the service taking forever & me and my children being stranded for several hours. However, they found the problem & had it fixed in no time & I was on my way home. Also, the receptionist was so sweet to me & my boys. Great experience.

  Sheila Tackitt
a month ago
Rick and his staff go above and beyond to get your car in working order.

  Matt Pi�a Open Doors NEMT (Pineapple)
2 years ago
So I was told by my parents to take my car to this shop. I dropped off my car Thursday night and they had my car completely fixed and ready to go by Friday afternoon. I use the car for my Taxi Service as well as our Non-Emergency medical transport service So the fact that they got my car in and out in an incredible amount of time and they did it for a very fair price. Makes me incredibly happy! I would greatly recommend this business!Service: General repairs & maintenance

  Heather Davis
2 years ago
I went in just for a diagnostic because my car was acting funny! I had an apt at 130 they took my car right in to look at! My oil was low so they offered to fill it for me even when I said I didn t have my wallet on me they filled it anyway and I ll be bringing it back by for more inspection Friday! These are some great people here at this shop and I appreciate them doing this !Services: General repairs & maintenance, Auto engine diagnostic

  Cody Lewis
2 years ago
Mr. Dennis Dague always does a phenomenal job with our vehicles. He is a good friend of my fathers. We travel 2 hours to have him do our front end alignments. No better in the business than him. Thanks for always providing great serviceService: Steering & suspension repairService: Steering & suspension repair

  Dennis Wilsher
a year ago
I was from out of town SC driving to Seattle. 11pm pulled over rest stop scappinh noise drivers rim burn hand to touch. Thought me bearing. 20 minutes drive to there shop I waited 7am to 8am. They looked at right away frozen caliper. Replaced fixed in 2 hrs. Lots of locals lined up to go there. Has waiting room tv. Concessions. Great people. Honest people. You don't find very often. Walls with baseball teams they also sponsor support community. I been all over USA and Canada. Hard to find honest good mechanics and staff. Best kept secret by locals. I would highly recommend !!Service: Brakes

  Amber Sneddon
8 years ago
My family has been through too much the last 2 weeks and when our truck broke down after our daughter got out of the hospital we didn't know where to turn. A friend recommended Hefner's to us and I'm glad she did. From the first phone call they were respectful, understanding, and professional. They got our truck in as soon as possible and it was fixed in a very timely manner. They will have our business from here on out :) so glad we found them.

  Phil Stout
3 years ago
Excellent service grandsons truck had acted up on his way to work. I took it by there to ask a couple questions they diagnosed the problem worked me in had it fixed in a couple hours. Bunch of good guys that know there stuff. Highly recommend.

  Parker Moore
4 years ago
I was passing through Mt Vernon when my car started messing up. I pulled off interstate and went to the auto parts store for them to read the codes. There were several and they said it would have to have several repairs. The store recommended a few places to go to for a further diagnosis. So we called all of them and they all said they couldn t diagnose the problem until the next day (it was 4pm). Hefner s was the last place we called. They said they could see us but couldn t promise anything since they didn t know the extent of the problem. Rick and another guy came out and diagnosed the problem immediately, bad spark plug and coil. They ordered the parts from the local part shop and stopped what they were doing to put it on. They had us back on the road within an hour. Thank you all so much for being so friendly and honest and couldn t recommend a place more than Hefner s Auto Repair.

  Mark Gromowsky
3 years ago
We were passing thru town, and showed up right before closing time. They immediately diagnosed a bad alternator. They hopped on the phone and had one delivered right away, and Rick stayed late to install it, so we could get back on the road. Very friendly, knowledgable, and go the extra step, even when they don't have to

  Jayla Wilford
a year ago
Hefners did such a good job. They fixed the problem in my car that the last two places couldn't find. I went to another place and they charged me $108 to tell me they didn't know what was wrong with my car. Hefner's found the problem and didn't even charge me!

  Diana DeSmit (Nana)
4 years ago
I was in Mt Vernon for training and my car needed fixed and this company got me right in, gave me the details on things that need fixed asap, and items that could wait. They then got my car right in and done in great timing so I could get out of there and back home with my family during this chaos that is going on in Illinois right now. I appreciate everything they did, and really appreciate them being honest with me.

  William Rennaker
4 years ago
I had all of my front suspension replaced on a chevy silverado 1500. This included 2 upper control arms with ball joints, and lower ball joints, tie rod ends, stabilizer links, shocks all the way around, a leaf spring, shackle, ubolts and fuel tank straps as well as an alignment. Oh, and a caster and camber kit. When I tell you that I handed them a rusted mess, that's an under statement. My mechanics name was Trey and let me tell you, his work is spot on. Even with the problems he faced he managed to meet and even exceed my expectations. I highly recommend this business and I highly recommend my mechanic. I will be bringing all of my vehicles and future work to this business. I've only met the lady at the front desk, the owner Rick Trout and my mechanic Trey and I can't say enough about the folks that work there. I also had purchased all of own parts to lower the cost and which I hope helped them from having to track them all down. If you go see these folks and you're as pleased as I am, tell your friends. You won't be disappointed.

  Jay N Howver
3 years ago
They are actually concerned about their customer . Have 2 cars , 1 17 yrs. old and an 8 yr. Prius. Wouldn t take them anywhere else unless . The end result is his Faith in life. Thanks for the great value you give your customers . Jay HowverServices: General repairs & maintenance, Auto engine diagnostic, Brakes, Air conditioning, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Brakes, Air conditioning, Oil change

  Amber Todd
2 years ago
We were traveling and our AC quit. We called and spoke to a very friendly receptionist, who connected us with Rick. He said he could check it out for us right then! GREAT SERVICE!!

  Thomas Randolph
a year ago
RIcky, Trey, and Dennis are absolutely great. Both as technicians and people. I absolutely recommend Hefner's to get your vehicle fixed.

  Davyd T
a year ago
Did great brake work on my Nissan Cube and gave me a warning on my tires, which I got a new set that week.

  Sweetcraft 557
10 months ago
Nice people they checked my transmission and had my car ready to roll in a few hours

  renee Lucy
2 years ago
Great price was suppose fix 3 things told could have an Xtra day 2 things done 3rd thing not done ....during time year the 3rd was important to me ....and all sudden said was busy 2nd day which wasn't when asked .....

  Kristina Scott
4 years ago
They fixed my car in a very timely manner and followed up when I had another small issue right after. Wouldn't take my car anywhere else!

  Robert Pemberton
a year ago
These men know their hobs and fo them eith fair prices. The secretary keeps them in line.

  Clarisa Blakemore
2 years ago
Very detail, explained the repair, quick return of my car. No issues or problems since completion.

  Deuce Bucket
6 years ago
A pretty honest repair shop and the only place I go now. But I'd recommend calling ahead as they are usually booked up days in advance.

  Anthony
4 years ago
Absolute best place in Mount Vernon for an alignment! Great price compared to others as well.

  SCOTT carter
3 years ago
Awesome and honest people, they do great work there. I highly recommend them.