Mack's Auto Recycling

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Asia Anderson
2 months ago
Service was Great! Good communication, efficient in timing and overall good work

  S B
11 months ago
I had a 1999 GMC Jimmy. over the phone they quoted me $325 the guy came up to pick it up and had check for $300. It's not the money, it's the principle. The driver, I give 5 stars out of 5. He was kind, courteous and patient. Willing to do whatever it takes to make it happen.Customer service 5 of 5.Overall 4 of 5

  Lee Eastep
5 months ago
If you need good parts and don't want to pay full price for something new this is a great place to start. Also, if you want to sell or buy an old used vehicle you can do that as well.

  Jonathan Harmon
5 months ago
Unfortunately, not great experience with staff and website is not updated with parts. Might be better to look elsewhere.

  Toya Douglas
a month ago
I really like this place for buying parts if need for my vehicle but as far as if i want to sell them one of my vehicles they told me they would give me 200 if i bring it on and 150 if they have to come get it no thanks i can part this vehicle out myself and make waaaaay more than that! Rip off i think

  AAZZEES
a year ago
If I could give a no stat I would, sales person seemed new (which is fine we were all new at one point. she was very kind) but the manager was very very rude. was told I could have a part shipped to a certain place but then was told they never said that. I have a recording of my first conversation and told the manager I could send it to them and then was called a liar. All in all very poorly handled would never recommend this yard to anyone hands down

  Brandon Rupp
a year ago
Best price I could find anywhere within 200 miles. I drove a good distance to pick up a fender and it was exactly the part I wanted. Most other places didn't have accurate inventory.

  T Posey
6 months ago
They came thru for the pickup and was much appreciated . Great service :)

  Nate Mercier
5 years ago
The staff was very helpful and I was able to find the replacement wheel and good tire that I needed for my truck. It wasn't too busy, especially for a Saturday morning, so it was a quick visit.The price was a little higher than expected but they were the only people in town that had one the right size and with a quality tire on it, so maybe that price range should be expected.

  Seth Forbus
2 years ago
5 stars without a doubt. Great prices. Got a hood for a Ford focus for a great price. Was in excellent condition to match. Will be checking here first for future parts. Cant beat the prices here. Telling ya. Didnt try to scam me. So hard to find honest companies.

  Ted Myhre
10 months ago
Mack's Auto Recycling is a typical junk yard. I prefer the you-pick-it type of junk yard because they are cheaper. When you know what you need and you don't feel like removing it yourself (or don't feel like traveling elsewhere), Mack's has got you covered. Sometimes the counter service can be busy. You can call ahead too.

  stav sher
3 years ago
Bought a used car about 2 months ago (Hyundai Sonata 2009). The price was definitely at the higher end of the spectrum, but I decided to go for it because they also took care of all of the bureaucracy, and I also wanted to have someone to contact in case something went wrong. Since I'm a foreign student at UIUC, I was really worried someone would take advantage of my lack of familiarity with the US and scam me out of my money.The purchasing process went as smoothly as possible - got the car for a test drive, got it examined by a mechanic, got back, signed a couple of papers, paid, and got the car with everything else take care of. I later got the license plates delivered by mail.A week after buying the car I took it on a small trip to Chicago and back, and several warning light lit up. I called them immediately and they told me to bring the car in tomorrow morning. They took the car and fixed everything I had asked for, no questions asked, quickly, and most importantly free of charge. The problem turned out to be a faulty sensor, and the car has been running perfectly ever since.I gave them 5 stars because they delivered everything they promised, were fair and honest, and this is what matters the most when buying a car. Service was good both in quality and speed, and workers were nice.

  Phillip Stay
4 years ago
I purchased a transmission from Mack's by phone, and had it shipped to me sight-unseen, as is. Not only did they work with me on the price, they waived the core charge, AND, the transmission works perfectly. In fact, I suspect it's been rebuilt. I will definitely use and recommend Mack's!

  John Evitt
5 years ago
Usually get pretty good service from here but today I was placed immediately on hold twice once without even a word. I finally got through and was told they wouldn t have time to remove a headlight assembly from a vehicle. It s only 3 bolts... I mean come on.... Now I have to go to Danville and buy from the competition. Oh well.

  William Lawler
5 years ago
I am not from Urbana but recently had an issue with an old vehicle that was broke down, and would cost far more to tow and fix then it was worth. They were able to take care of the problem quickly and I got my check in the mail within a few days. No worries, friendly, and honest. Would definitely deal with them again.

  Tanner M.
3 years ago
I have had issues in the past with them holding parts for me and they always have wait time to get them pulled which is understandable. They always say they will call you when it s pulled and ready. Except the past two times I ve had them pull and hold something for me, they never call and when I call to get an update they say they already sold the parts. Well against my better judgement I ve decided to give them another chance I ordered 4 rims. The employee was cool when I talked to him he said we are busy give me a day or 2. That s no problem I get they have other customers and things can get hectic. I called on a Friday I let the weekend ride by and called them Monday after not hearing anything. I m on hold for a long time and they say it s not pulled yet but they will call me when it s ready. Ok no big deal I can wait, they must be busy. I wait 2 more days and call back after not hearing anything. I m on hold for awhile and then they say they already sold them to someone else after taking my name and number to hold them. This is the third time this has happened when dealing with them. Do yourself a favor and call Coultas in Danville. A longer drive but they have better prices, and the employees are all super helpful.

  Keshia Osmundson
4 years ago
Highly recommend Mack's for any parts you may need! Brad helped me get set up with the right window glass to fix my mini van's sliding door for less than a 1/3 of what Safelite through my insurance would have cost me.He even checked my vehicle to be sure he had the right part AND recommend an awesome glass repair shop that I would also highly recommend.I'm incredibly grateful to Brad and the entire team at Mack's Auto!Thanks Guys!

  Dale Joles
4 years ago
Bring lots of patience when dealing with these guys. Tried to get pictures of a hood on Thursday but they failed to send them. I took a chance and drove 100 miles to get it and arrived at 9am but the counter person told me it would be late in the afternoon before they would get to it. It is literally four easily accessible bolts to remove it.

  Adam Mayberry
6 years ago
Purchased a Used car from them and I was able to get a great price. They also stood behind the car 2 months down the road when I had an issue with it. These guys are great to deal with and are very helpful!

  james davila
7 months ago
So I was just asking a simple question and whoever I was talking to was no very helpful and know what you want with all info you could possibly know or they will not help you

  Clint Keenan
a year ago
This company I'd NOT worth looking at. Stole 80.00 from my credit card. Wouldn't send an engine to a shop. Would never call back. Very rude people.STAY AWAY!!!!!ONE STAR IS TOO MUCH

  Ethan Young
6 years ago
I needed a new rim for my ford ranger. I got a used one for about 45$, he told me the normal price was about 60$ or so. First of all thanks for the discount... these guys will treat you right. And I'll be coming back if I need more parts.

  kelsi roach
8 years ago
I work for a local used car dealership so I come into Mack's all the time. They are always friendly and knowledgable about cars. They have tons of parts in stock and even when they don't have what we need they order it on for us. These guys are great and have the best prices in town!!

  James Jestor Foster
8 years ago
Initially, we called for some wheels, due to a "systematical error" (car ready for crush before computer updated), wheels were gone...The Guys there honored the deal for a comparable set, and we've since ordered other parts... And we live in Springfield...Good service is just hard to beat, thanks guys...

  AmberWool
3 years ago
I misread my tire size so I got the wrong rim. They gave me the correct, larger rim for no additional cost. Finally, after five months, I have a real tire and not the economy spare. I'm so happy!

  You're Busted
8 years ago
Called them up for a price on a USED bumper for a 2001 Ford Ranger and they quoted me a price of $250. I bought a new one online for $82 and shipping was free. I have been there looking for tires, CAUTION: make sure you inspect the tire you want to purchase thoroughly! I found a tire with a quarter size hole in the sidewall and there was a price tag on it ready to sell.

  ARMANDO F CAMPOS
a year ago
DISAPPOINTED WITH SERVICE. DROVE OVER 2 HOURS TO PICK UP AN ENGINE THAT WAS SAID TO BE READY AND COME TO FIND OUT THEY DO NOT EVEN HAVE IT, AFTER I WAS ASSURED IT WAS READY TO GO. NO ONE KNEW ABOUT THE ORDER OR WHAT WAS GOING ON WITH THE SALE. MISTAKES HAPPEN, I KNOW BUT NO PHONE CALL TO LET ME KNOW IT WAS UNAVAILABLE AND NO APOLOGY AT ALL. HORRIBLE CUSTOMER SERVICE AND COMMUNICATION BETWEEN COUNTERMEN. NEEDLESS TO SAY, LOST A BIG SALE AND NOT HAPPY AT ALL!

  Priscilla Drew
8 years ago
they "didn't type in" that my vehicle took puddle light, having said MULTIPLE TIMES THAT IT WAS NECESSARY, the fact that the one I got didn't have it? a BIG no no.So here I am 150 miles away, spent 4 hours and their "solution" is to TAKE that mirror(which I can see out of, but it doesn't have 3 ESSENTIAL things-,mainly the light) have me pay MORE to get the one with the puddle light(they never asked me about the other 2 things) and do 4 hours of labor to take that mirror away, and then when it comes in after I PAY MORE MONEY- another 4 hours to put the one they get in.IF THEY HAD BEEN HONEST AND SAID WE DONT HAVE THAT MIRROR I would have continued looking, I hope the guys wife, mother sister, what ever female in his life has to deal with men like this who don't give two craps about SAFETY.

  andrew shelton
4 years ago
Out of all the local places that buy junk cars, Mack's was the only one who gave me a fair deal in a short time. After my car blew up in Urbana and I decided not to repair it anymore, Macks paid me and were going to schedule a pick up so I wouldn't have to tow it myself. The other places I called wouldn't return my call and wanted me to haul it for less money. Thank goodness for macks!

  Nate Wetter Taylor
7 years ago
Scummy place. Mack's lied to me about sending me the check for my scrapped vehicle, which I expect constitutes mail fraud.There was some strange problem with my address and the check was supposedly returned to them twice. I went to the post office, got the issue resolved, and Mack's agreed to mail it a third time. I never receive it so I call Mack's and they claim it was returned to them a third time. They rudely refuse to make another attempt or do anything else to help me, and told me if I want my check I would have to come pick it up.I take time from work to pick up the check and it's sealed in an envelope with a sticker from the post office that says non-deliverable. The date on that sticker proves that they only ever made one attempt to mail it. The second and third attempts were a lie.