Kirby's Tire & Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Teri Brown
2 months ago
I needed 4 new tires on one of our vehicles as they were past the expiration date. I shopped a few places to see what the best deal was after researching which tires got the best reviews. Kirby was extremely competitively priced and got us in and out quickly. They had the tires we wanted in stock so it worked out great! Glad we were able to support a local small business over a big box store!

  Lori Lee Davidson
2 months ago
I've taken my car to Kirby's now for the last 4 years. They have done a great job keeping it in great condition and always going the extra mile in their customer service. When I needed a new set of tires for this winter they got me in quick and found me what I needed at a competitive price.

  Rachel Nelson
3 months ago
This shop has terrible customer service and no accountability. Victor worked on our fuel pump, didn t fix it correctly initially. Then our car sat for over a week because Victor was out sick, and the master tech wouldn t work on it after they already had our money. The car has been there for 2 weeks now. We spoke with Nate and Carlos multiple times with no results. Messages left for the manager, Pat, have gone unreturned. No refund was offered, and there was zero attempt at service recovery. Do not take your vehicle here.

  Charlette Shannon
3 months ago
Do not trust these ppl they took 1000.00 and didn't fix my car, instead they made it worse. They have firestone logo on their window and thats false advertisement. Nate, Carlos and the store owners are very misleading and liars.

  Jeremiah Williams
3 months ago
This place is trash , they messed up my car and refused to fix it. Do not let nate , Victor or Carlos work on your car u will be sorry , and the Manager pat is a B%%%& he will not call me back after I left multiple voice mails.carlos and nate lied to me multiple times and on a recorded line. You guys had my car for a week and refused to fix it. You guy are false advertising making people think you are firestone and your not , that's the only reason I came there.

  A. Mxy
6 months ago
Will rip you off, find another place. Charged $250 for headlight bulb replacement, a real Firestone charges $125. I know because I've had the same service done at both places in the last year.Also the employees here are incredibly unprofessional. I accidentally called them through my recent calls thinking it was Taco Bell because I had called both in the last few days, and Carlos answered the phone as "Carlos" instead of "Kirby's Tire & Service Center", so I thought I was still talking to Taco Bell. I asked him if this was Taco Bell, and he said "Yes". I asked him if they were open and he said "No". And I said "Oh okay thanks" and he told me: "Shove a burrito up your a**" before hanging up. I literally gave you $250 4 days ago, and you tell me to shove a burrito up my a**. Is it so challenging to simply state the name of your business when answering a call, rather than say "This is Carlos"; how am I supposed to know who Carlos is. And why would you lie and say this is Taco Bell.I will never be back here again for these two reasons.Service: General repairs & maintenance

  Neo
7 months ago
Be prepared to pay unexpected amount. Changed just 5 studs with them (not whole wheel hub) which cost $20 max. Paid almost $400. They just ripped me off

  Steven Siegel
a year ago
We had a problem with the car's battery and locking system. The problem was diagnosed quickly and we were given extremely helpful advice on how to address it. I couldn't recommend them higher! They were courteous, responsive and patient with our questions as we decided what to do with the car. We live in Chicago and my son is a student at U of I, so especially appreciated the excellent service for a student away from home. 5 Stars!!Services: Electrical, Auto battery maintenance

  Troy Zaremba
a year ago
Took my car here to receive an oil change and get my tires rotated. Received an oil change. They only rotated two of my tires and claimed that they were worn differently. They wanted me to buy new tires and wanted to charge me $50 to replace my wind shield wipers because they skidded even though they worked perfectly fine a couple days earlier when I was out storm chasing in torrential rain. My car then rode rough because the tires were unevenly worn because they only rotated two of them and they made noticeable noise while driving. Coincidentally had a flat and a screw in one of my tires the next day. Took the tire somewhere else to get it patched. Just all around a weird and questionable experience. Too many coincidences.

  Katie Lindquist
9 years ago
I can honestly say Kirby's is one of my top 5 favorite businesses in town. Is that weird to say about a tire & service center? It's true! The employees are what make me choose to come back time & time again. Their great customer service starts with a phone call. Josh is a pleasure to work with - he's organized, knowledgeable, remembers details about my car (which is crazy b/c my car is reliable & therefore only needs oil changes every few months - no major repairs, thankfully), and is flexible working with my schedule. The building is clean & comfortable to wait in while your car is serviced. The guys doing the work are always thorough & clean - never making my car leave smelling like a shop. I have routinely been pleasantly surprised with their fair prices for the amazing work they do. As if I couldn't love them more than I already do, they really made an impression when they showed kindness to my dog. I had an unexpected issue arise with my car & needed it seen ASAP, but had my dog with me. It was insanely hot outside, but I was prepared to wait out in the shade. They invited both of us in to wait in the air conditioning while my car was being worked on. I will never take my car anywhere else & would happily refer all of my friends and family to Kirby!!

  Michael Humphrey
6 months ago
Josh and his crew are rock stars. They have gone above and beyond for everything I have taken to them. And I have some extremely difficult problems.

  Kevin Phillips
7 years ago
I had them put on tires in the summer this year and they did a great job. Today I got them rotated and they were plot and fast with their service. They also checked other items out and noticed the oil was a little low and topped it off. Great to know since I'm going out of town this weekend. Thank you for the fast and friendly service!

  Timothy Gray
4 years ago
Took my truck in with flat tire. When I left with 2 new tires had a terrible shake so I took it back. Balanced it no problem but when I left a day later I start hearing a grind and whale like a siren. I take it to my dealership in town and I find out they bent the shroud around my rotor. Probaly to make it sound like a bad hub bearing which I thought it was. My wife says no I don't think they would do that. So we take her car in and now I have 1 tire at 76 psi and my back tire at 15 psi. Funny they were all 36 psi when I pulled in. Straight garbage I know now they messed with my vehicles so I will bring them back in for services that are not needed. So displeased and calling corporate Monday morning. $1600 in for this nonsense. Absolutely I will pay the dealership from now on. I know they are honest and never had issues after work done.

  George Jabbour
7 years ago
This was the worst car experience I've had. I went in for an oil change. Sat down for an hour. Asked if it was almost done. They said that I had submitted a drop-off request and they hadn't started the oil change yet. I was frustrated and they said "maybe if you had read what you clicked online" and treated me very disrespectfully, never apologizing for the miscommunication, but rather immediately shifting the blame on me. Never coming back here again, definitely asking for a refund.

  Sue Seo
7 years ago
Visited Kirby's Firestone for an oil change and the tire rotation for the first time. I am not sure about the oil change, but the tire rotation wasn't done. I visited there again and requested for the tire rotation and waited for ~15min. At first, I was impressed about their fast work, but when I checked my car, the tires were all in the same place. No tire rotation was performed period. I also noticed that the mechanic touched my items in the passenger compartment and all my documents and items were flipped around. I am not sure if any items were missing. It was very very very disappointing experience.

  David Cyzak
8 years ago
After two years of experience with Kirby's I feel comfortable in saying they have been consistently honest, reliable, and up front about their work and the cost they charge. Being a graduate student at UIUC it is difficult to judge who in town to trust with auto repairs. They've been in business for decades and have convenient bus service to and from the shop for most of CU. They offer a seating area, tv, and refreshments to customers and have experienced professionals working there. I have found their service discount card, which they offer on their website, to be a great deal. Finally, if you are new to having your car serviced be sure to listen carefully to their recommendations and ask questions if you are unsure about any aspect of the process. I believe they are there to help their customers stay on the road while charging a fair price for their services, you can't ask much more than that from a service center.

  Julia Kaiser
7 years ago
Payer beware. Had a Groupon that included no-cost oil change. Was charged $20 to fix an alleged "nail in the right rear tire." The oil change was fine, and I don't mind paying $20 for an oil change. HOWEVER pretty big coincidence that they "found" a nail that wasn't there earlier in the day just to come up with a charge so I wouldn't get the deal I paid for with the Groupon. It's too bad because I needed a good (and honest) mechanic.

  Richtresha Dorris
6 years ago
Terrible job at fixing my Chevy Caprice. First they put what is supposed to be brand new tires on my car. A week later the right side of my tires were low. They claimed it was due to them not balancing the tires. Then they did a radiation job on my car and I got it back with the low coolant light coming on. I took it back to them to fix the problem and the check gage light started coming on when I picked it up and wasn't on before. Now my whole car broke down and won't start. I will not be going back to Firestone for any services ever again. I heard Peter B's is pricy but worth the money. I'll be trying them. Firestone y'all service suck and y'all better off closing down because it isn't right to take people's money without doing the job properly or breaking other things on the car to get more money.

  Daskel Vaughn
8 months ago
Over the years I've always felt like these guys are straight with people. Never had a bad experience.

  Myeong Caleb Lee
6 years ago
They have a promotion package including 4 oil changes and other coupons. This is a good deal. However, they are always busy, so you have to drop your vehicle for all day long sometimes.

  Nick LaBonte
5 years ago
I had a flat tire during my commute to Urbana and Kirby's was able to get me a pair of new tires the same day, plus an oil change. Very happy with my experience here.

  Yvonne Agostinho
3 years ago
Needed 2 vehicles that had been sitting unused for a couple of years, checked for road safety before a long drive. Kirby's thoroughly checked them both and got them ready for the road with classic speed and professionalism! Thank you, gentlemen!Service: General repairs & maintenanceService: General repairs & maintenance

  Emily Kerlin
2 years ago
Josh and the KF team are the best! Friendly, competent, honest and very reasonable. So grateful to have them here in Urbana. Building is a historic train station, too.

  Alex Lipka
11 months ago
Great place. I know that both of my cars are in safe and trustworthy hands at kirby's

  Tonya Fulfer
a year ago
Victor Price is the best. All the guys there so friendly, and prices you can't find anywhere else

  Lynda H
7 years ago
Have been here several times and have only had good experences. They are transparent about their prices and have been patient with my questions about my vehicle's maintenance

  Jean Auteberry
4 years ago
Got oil changed and mechanic was nice. Went above and made sure all oil was cleaned off the motor from when I spilled it.

  X Yan
7 years ago
The first time I went there, they did some additional service which I didn't authorize and overcharge it. This time there's also implicit fee. Their attitude is so bad. I won't go there anymore.

  Vincent Chao
a year ago
Got a free air pump and two cap for my tiresGood service overall

  David Godsell
6 years ago
Great service. Found hard to find part another garage spent weeks looking for, without success, in hours. Good prices.