Crash Champions Collision Repair Urbana

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zachary Labus
2 weeks ago
DO NOT GO TO THIS PLACE IF YOU HAVE GEICO INSURANCE. Just go to Gerber. Abysmal experience with them. Went in monday after scheduling appointment, they tell me they don t have me in the system and that I was the third Geico person with an issue that day. Took off work for that appointment. I ask if its a problem with Geico or the place, because I need my car fixed and I dont care where it gets fixed at. They say its a Geico issue but that it will be fixed by wednesday so okay no big deal. I call wednesday, still not connecting to Geico. I decide to schedule an appointment with Gerber to see if it s a Geico issue. When I went in today they were able to see me with no issue. Unacceptable of Crash Repair for wasting multiple days of my time, lying in saying that its a Geico issue instead of one with the system, and making me take off work for appointments you never saw me on.

  Onila
3 years ago
My insurance recommended me service king to fix my car. After everything done, they call me to pick up my car. When I go pick it up, one guy told me bumper not fix it yet , they need to order it online for me. They will call me when it arrives. So I drive my car home . After 1 month, I still not receive any message from them. So I stop by their store again. This time was a different person who serve me. She check my receipt and take a picture. She say she going to send it to my insurance company and let me wait. Another month later , I still not receive any message again. Another thing is their skill very poor. I can see lots of defect in my car.

  Nani Shentae
10 months ago
They did an amazing job on my 23 Nissan Altima. They were very professional. They were easy to communicate with and also got my car serviced fast. Once my car was completed, they return it very clean and detailed. It looked as if I had just bought it. I would definitely recommend. I did read a review saying they don t do sensor work but I m here to tell everyone that they did mines and more!!! Thanks again Crash Champions.Services: Exhaust, Painting, Electrical, Body & Trim

  Tiffany K
6 months ago
We had severe hail damage to our suv from a tornado while on vacation. Mark Hummel, Angela, and Joe kept us updated on the progress. They went above and beyond from working with our insurance, quality parts and work, to cleaning the inside and out of the vehicle. It was showroom clean. There is no trace anything ever happened to it. To top it all off the work was completed ahead of schedule.Services: Painting, Body & Trim

  Sophie Larsen
a year ago
Absolutely incredible service. I needed my rear bumper replaced; I dropped it off on a Monday morning and had it back by Thursday afternoon. They even detailed my car! I would not hesitate to use them again or recommend to others.

  Joe M
a year ago
I've been to service King twice. Both times I had insurance cover it. The team there is fantastic, quick, and has great customer service. This most recent time, my car was totalled and I needed to get it salvaged. Before it left the lot, I wanted to get some CDs out of the disk changer, but the car was dead. Mark the service rep went inside to grab a battery pack, and helped get accessory power so I could get my CDs out. It was definitely above and beyond on their part. I've never met a friendlier bunch. I'd also like to point out they gave me a pair of safety glasses to inspect my car because my car was so damaged. And their GM suggested I should wash up afterwords to be safe. I felt very taken care of here. I would recommend them to my family!

  Lexi Holder
3 years ago
Love this business! They fixed my SUV after hitting a deer. Thousands in damage and they still blew me away. Professional, efficient, and great communication. They filled me in on my vehicle during the entire process. Never been treated so good! Also, the GM Stacy is fantastic. Highly recommended.

  Barbara Hoffmann
5 years ago
Excellent experience at Service King of Urbana! Amy was friendly and helpful getting my car scheduled for repairs. Service adviser Brandon Back went above and beyond the call of duty to provide the best deal for repair cost while taking care of all the contacts and details with the insurance company of the individual that damaged my car. Brandon was friendly, knowledgeable, helpful and communicative keeping me informed regarding the timing of the repair and the situation with the insurance company. I don't know who the repair technician(s) was/were, but my car is better than new with an excellent paint job...no one would ever know that my car had been damaged. I wouldn't hesitate to refer others to Service King of Urbana. Thanks for a job very well done!

  Erin Schoonover
3 years ago
As like many in the area, my fiance and I had hail damage to our cars in July. The processing of getting in for an estimate was easy, no issues. After the estimate, all of the problems began. Service King never called us to schedule an appointment, so we followed up with them 1 week after the estimate. I was told both of our cars were near the mark of being totaled and we should talk with our insurance. We spoke with our insurance and they said no your cars are not even close to be totaled - damage was only in the 50-55% range, and to be totaled it needed to be at least 75%. We called Service King back after talking to insurance, and the gal at Service King refused to schedule us for our repairs. They said the vehicles should be totaled, and they also said the insurance agency needs to pick up some responsibility here and help them( them being Service King). However, that's not how insurance works. After much back and forth, and the insurance agent intervening on our behalf, we got appointments scheduled. We were also told by Service King they would only work on a vehicle up to 3 hours a day - which seemed odd, and thus would take 4-5 weeks for repairs. Because of all of this, we ended up taking our vehicles elsewhere for repairs, canceled the appointments at Service King, and had our vehicles repaired and back to us in less than 2 weeks. I do not recommend Service King, as you will just be bounced around/not given a straight answer, and not given quality service.

  Camille James
2 years ago
Our side mirror was badly scraped on a concrete pillar in a parking garage. A competitor quoted over $2000 saying the mirror needed to be replaced. Service King quoted $675 to repaint so we decided on that route. When we arrived for our appointment, however, Amy suggested they try just buffing it out and it turned out amazingly well and resulted in zero charge! We were delighted and impressed with Amy and Service along! We will be a repeat customer for if we need body work in the future.

  Elizabeth Nielsen
4 years ago
I did not end up getting my car repaired here after a snowy night suspension problem and a run-in with the concrete median on the interstate deployed my airbags but was impressed with the kindness and assistance of the employees. Stressed and not knowing what else to do, I had my car towed to Service King. The employees at Service King were honest about the cost (their estimate cooresponded with fair market estimates) and were very kind in guiding me through the best course of action going forward. The cost of repair for me was greater than I could afford, my insurance policy covered nothing, and I ended up having to sell my car. Even though the situation was far from ideal, my experience was positive and I really appreciated their kindness. While I know more now about the costs of repair, and hope not to get in any collisions in the future, I would bring my car here if the situation arose.

  DJ Drake
3 years ago
Similar experience to someone else who posted 3 weeks ago:Took my car in for assessment after hail storm. Initial rep who did the assessment was super friendly and helpful. Guy informed me of the damage on the car, stating right then that most of the damage would probably be repairable, but that the hood was badly damaged and would definitely need replaced . I was told they d pass along the quote to my insurance provider and myself within 48 hours.I got the quote, and noticed that every panel of the car had repairs quoted except for the hood (which is the most damaged part of the vehicle). I was sort of confused, and called the shop to make sure I didn t miss something on the quote. They confirmed that oops we must have missed that because the assessment we have on file has REPLACE written in big letters on the hood , and said they d unlock my quote with State Farm and get the hood added .Email came through from insurance saying new quote had been received. Logged in to take a look at the estimate, and Service King added literally .2 hours of labor and no parts to replace the hood ($10.50). Obviously that was not an appropriate amount to estimate for replacing and paint matching a hood to the vehicle.I called back and spoke to another person in the office today to inquire as to why the updated quote was only $10 more for a hood replacement. The rep informed me that they often just give a ball park until the car comes in for repairs . I asked if I could have my estimate updated to accurately reflect the damage to my vehicle so I could make an informed decision about repairing my vehicle. The rep flat out lied and told me the quote is locked with your insurance and we can t edit it , even though yesterday the rep did it no problem.Ball-parking an estimate makes sense in the situation of collision repair where additional damage may be discovered while disassembling the vehicle. For hail damage refusing to give an accurate quote so a customer can make an informed decision about whether or not to repair their vehicle is incredibly shady and wrong. Will not be doing business with this company again.

  Christopher Rakowski
a year ago
Just picked vehicle up from here and have to say...They did a fantastic job with my Genesis (see attached before and after). Finished the repairs very quickly (~1 week whereas expected was 3 weeks) from when the parts came in, kept me updated through phone calls in regards to status of repairs/painting/parts and were very nice people to work with. No issues between dealing with insurance company and here for repairs and in the end glad that USAA recommended this body shop. Also detailed car inside and out which is big plus. Highly recommend getting work done here!Service: Body & Trim

  ISU Stac
6 years ago
Incredibly slow. It took them two weeks to fix the bumper on my car and then the day it was supposed to be done,they called and said it would be another three days. Everyone is very polite, but just slow.I previously only gave this business 2 stars. However, when I went to pick up my car, the management did a great job of explaining why it took so long to finish my car. The work they did also looks great.

  Cher Schneider
8 years ago
They were professional and easy to work with. They did a good job. My brand new Jeep had a whole left side replaced and they made sure to check everything. They needed to fix one other thing afterwards but it was not a problem. They make getting and estimate easy and it's free. This summer some hit my other new car and I am going back to them.Hertz however is another story. I would not recommend using them although they are on site. They charge by the day not the 24 hours! Plus they are only one until 11 am at this location. They were not helpful at all. I ended up getting a car that did not work for me too small, no head or leg room especially with a baby seat.

  Trixy Howell
7 years ago
Miss Amy provided phenomenal customer service over the phone. Her knowledge and understanding of my predicament was outstanding. She provided me with information that I'm sure was outside of her job title but was very helpful to my situation. She not only went above and beyond to answer my questions but also provided answers I didn't know I needed. I look forward to my appointment with them in the morning. Thank you so much! Yall's great customer service has eliminated a significant amount of stress that comes with needing car repairs.

  Josh Means
7 years ago
2/20/2017 - this is an updated review to 5 stars.After my original issues I was contacted directly by the General Manager. He was genuinely concerned about the what I experienced. He worked out an arrangement to have all items fixed including more PDR work.Overall, I'm extremely happy with the experience. Thank you, Service King.----- Original Post-----2.5 stars, really.Communication was difficult as I had to follow up multiple times after initially being contacted by Service King thru an insurance claim. While it took over 6 weeks to get an appointment schedule for paint-less dent repair work, once my car was in the shop the quality of work was good.I suggest staying on top of your contact and follow up any in-person or phone calls with an email.

  Mahd Qumseya
3 years ago
I do not write reviews often, however when I do it is because of the amazing quality of service I received. The general manager Shane Dittmar gave me the best customer service I had ever received in my short 19 years of living. He had strong business ethics that I did not expect from an auto service. I would highly HIGHLY recommend this place for all auto services due to the professionalism I encountered with Shane Dittmar. 10/10

  Debbie
10 months ago
Husband, keith took car in for body work. They did an excellent job. Customer service was great!Would definitely recommend this place.

  melinda henderson
3 years ago
Shane and his crew are some of the most hard working people I have met. They fixed my hail damaged van and it looks brand new. They always made sure I knew what was going on with my van. Thanks Shane and crew! I would gladly work with them again!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Mike Lewis
4 years ago
We were very impressed with their attitude and support. We were from out of town, so Christi looked over the damage to our vehicle, made sure it was road-worthy, and got us on the road. We appreciated the assistance and sincere concern for our safe travel. Very helpful!

  Bridgett Maple
9 months ago
This company is on my insurance list of repair shops they sent an estimate to my insurance company and when I went to set up repairs they said they would not work on it. Cuz it was to old then why bother with an estimate, waste of my time. My suggestion is don't go there

  Courtney McKain
2 years ago
Very helpful! We left our hotel with a very low tire on our rental car. We stopped in there to ask if they would air it up before we hopped on the interstate. The gentleman was quick to offer us help! Thank you for taking care of us!!

  Amanda Webb
6 years ago
I highly recommend Service King and just one of their many talented repair specialists, J. Morrison. He definitely puts a part of himself into every job that is brought to him to ensure the customer is purely 100% satisfied with the labor and professionalism in which their vehicle body was repaired. You can't tell that a vehicle had been in an accident, maybe with the whole front end and quarter panel ripped off and so on after J. Morrison has delicately worked his magic. Very impressive!

  Milton Rhodes
4 years ago
Service King is top notch when it comes to fixing and painting cars. I happen to be a auto painter myself. And even taught others how to paint cars. I hope to never go back to them again but if I am in another car accident, this is the only place I will consider.

  Steve Tarrant, Agent, CLU, CHFC
4 years ago
Thanks for taking care of our daughters car; when another insurance company was trying to total it out for a lower offer you found a way to get her car back to her; which is what she wanted. Thanks for going the extra mile to make this happen. You all are awesome!!

  Catherine Pizell
6 years ago
I originally posted a not so nice review for Service King. As frustrated as I was, Mike was great through the whole thing. It took a little more time than expected to fix, but I'm glad they took care of the things that needed to be done. They also helped me get a rental since I was out of a vehicle. I'm thankful for Mike and the crew that fixed my car.

  Kevin Garnsey
6 years ago
Bolts were loose allowing the bumper and hitch to drop. I could move the bumper up and down by hand.I just can't understand this absolute lack of quality control.

  Luis Perez
4 years ago
I was somewhat frustrated at first that my car would take long to get looked at... but it was understandable considering recent hailstorms that backed up all the rental and service shops. The start to finish repair process was otherwise smooth. Recommend Brandon!

  Marty Saligan
3 years ago
I was scheduled on Aug 17 for hail repair, I went there and they told me it had to be postponed due to backlag and how theres a lot of cars with same issues. Told me theyre going to send an email for the date and it will be on September. I called them because its already september and I havent gotten an email yet, they didnt pick up and the ones who picked up the phone was Champaign branch. Now they set me up for an appointment finally, but now its scheduled for Feb 2021. Are you kidding me???????