Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nikky Jordan
a year ago
Advance employees including Owen and Dustin went above and beyond helping me install a cabin air filter into a Mazda 5. They had a really rough time fitting into the cavity and getting some stripped screws off but were willing to try all the possible options and they were successful in the end. Very cordial and honest. I would trust them to help me again. This establishment has great customer service.

  Val Vargas
a year ago
Dustin and Owen were very helpful and friendly! They were honest and went above and beyond, trying every possible solution and not giving up on my hard to reach cabin filter. Would recommend them to my friends and recommend a raise for how hard they work!

  Hannah Rockwell
9 months ago
I went in for several things and was a bit lost when I walked in. Paul (I believe was his name) immediately helped me find everything I needed, helped me learn a few things, and changed out my headlight bulbs! I will definitely be back here if I need anything else. 10/10

  Richard McCormick
a month ago
Fair prices, Knowledgeable staff!

  Brett Frankhauser
6 months ago
Always friendly and take care of my UPS drop offs.

  Emily Shinkle
5 years ago
Got a 25% discount from reserving my part (car battery) online. Website was easy to navigate too. Went in to get the battery and they installed it for free even in poor weather. The employees were very friendly, helpful and professional. I would definitely go back again in the future!

  Kyle Tasch
a year ago
Excellent service. Reasonable prices. Yesterday an employee went above and beyond to help with a brake light issue.

  Scott Cimarusti
a year ago
Friendly and knowledgeable workers providing great customer service and assistance with battery testing and replacement.

  Zhandos Zhanserikov
3 years ago
Previously had bad experience with AutoZone, because those guys don't know anything about customer service. Since then i found this particular store of AAP, which i really like for following reasons:1) Staff. I have seen many store associates every time i go there and every time i have experienced friendly and knowledgeable service from them. Those guys are honest - don't try to up-sell you. They are helpful - you can ask whatever you want and they definitely know the answer. First visit they advised me on repairs - they even helped pulling the repair quotes from nearby places, so i decided to do repair on my own with parts purchased from them. Second visit - they helped me to install windshield water spray nozzle even if they don't have to do this repair. I keep coming here just because of customer service and this guys are nice to chat with.2) Inventory. I really like hassle free drive and buy experience. They have everything for my 1998 Toyota in stock. Prices are the same or even cheaper than everywhere but i don't have to wait for online delivery.3) Price. Most of the time they are competitive and cheaper than others. Sometimes it is the same as others.4) Location. It is close to me so i like visiting this place.Look no further for you car parts. Recommended place! But all of this relevant to this particular Urbana location - i have no idea about other places since i didn't visit them.

  Julie L
6 months ago
Staff isn't very knowledgeable, but they are friendly, it's just frustrating getting the wrong parts!

  Jack Hatcher
3 years ago
Amazing service and super helpful staff! The employee that helped my sister and I was very friendly and helped us get the exact headlight bulb that we needed, will definitely go here again when I need something for my car

  Babyboy The Eyeballa
a year ago
Walked in to charge a battery that was basically new returned to pick up battery and it was destroyed. They made me take a battery covered in acid that they damaged and told me that it was nothing they could do for me. So upset right now

  Pat Honovich
2 years ago
The staff here was really helpful, even though I'm not very mechanical they helped me solve my issue.

  Cam
3 years ago
Would be better if they didn't act like mechanics.. they are cashiers.. if they knew how to work on the vehicles then they should go work in shop.. know your roll.. by far the worst parts house in the area. wouldn't even recommend this place to a democrat

  Taylor Pederson
9 years ago
Excellent customer service! Helped me replace a very difficult part and was extremely friendly! Definitely recommending to those in the area needing assistance or maintenance with their vehicles.

  John Miller
2 years ago
Great employees very helpful and try to get me best price as possible. And they know what there doing, as well.

  Joe M
7 years ago
Knowledgable and helpful staff. When there are 2 or 3 people in the store, be prepared to wait 10min to get help tho. Also, their prices arent bad but they dont even come close to being as cheap as amazon.

  Alana Strum
6 years ago
Deante was awesome!!! Had a really bad experience at the advanced auto in Champaign off of prospect and Deante helped solve our problems and get us the parts we needed to get us on our way. Awesome customer service Deante!! We appreciate it.

  Elizabeth Reynolds
5 years ago
Got a part delivered from another store. It was fast and easy. The lady Michelle was great. She helped with my order.

  Loubar (xXx_THE_ELIMINATOR_xXx)
3 years ago
They were friendly, but didn't help put in a battery that literally took 5 minutes for a person to do at the west Champaign store. Don't go here it you expect any help.

  Vern
a year ago
Awesome good staff knowledgeable lots of help with my problem

  En-Chuan Huang
8 years ago
The staff is knowledgable and friendly. You can ask them any questions about cars. And they are passionate. It's better to check the availability and price online first before going there.

  Aplustradomus
2 years ago
Really great workers,who are friendly!!! Kindness goes further than even knowledge of vehicles..

  Donna Long
10 months ago
Don't always have what I need

  slim kibech
3 years ago
Got light buld fir my ford focus. They also helped me change them...Very cool people

  Terry Bialeschki
6 years ago
I have always had the best service from these guys ! And they usually have what i need.

  Ram Jet
2 years ago
They had to order the part I needed, it was there the following morning. I like this location.

  Dan Johnson
4 years ago
Always extremely helpful when I need error codes checked or repair parts.

  Chandler Dorjahn
4 years ago
Had what I needed. Cashier wasn't super friendly but wasn't rude at all. Everyone has those days.

  Turtle
a year ago
Did not like the service what so ever...