Pilot Travel Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  frankiefleetwood
3 weeks ago
Pilot... You gotta do better. I understand these showers are used all day, everyday but just take a little time to bleach / CLR this down. If you appreciate drivers like you say you do, don't subject us to this...

  Donald Churchill
4 months ago
These are their clean showers I requested a new shower and this was what I was given. Absolutely disgusted, these showers were never clean from the day they were built. FILTHY!

  Accounting info
3 days ago
Very helpful staff! Paul was able to resolve my problem in less than 5 minutes. He was very friendly and did not hesitate to help. Thanks!

  Shutterboy Fuse
7 months ago
Got a few good truck parking spot, showers is free so can t complain on that food was great tho

  Joshua (Wolfprowler)
6 years ago
Finally got around to taking some pictures, though we are only here at night.Easy on, easy off truck stop. Restrooms are normally pretty clean, and the staff are quite friendly.The fuel pump area needs some attention from someone trained in the custodial arts. More often than not we're having to tiptoe through the tulips to avoid stepping in fuel, DEF or grease.

  Rochelle Vincent
3 weeks ago
Pump only allowed me to get 22gallons of diesel. Went in to do laundry. While purchasing detergent, I gave the cashier an extra dollar, not paying attention. He looked at me in disgust and threw it back at me while speaking to me like I m stupid. Then he dropped my change into my hand like I have a disease. Bet I won t be coming back here. He seemed extremely racist and rude. If I didn t have to go back to the freightliner in the morning, I would ve went to either location 14 miles from here. I will be contacting corporate to let them know about the disgusting manner of their workers.

  deependablereviews
a year ago
Super friendly service but the bathrooms could be bigger. Nice selection of energy drinks and snacks.

  Mera Chan
3 months ago
Under heavy construction. Park at your own risk, because drivers like to park wherever they like and expect their truck not to get hit. Ignorant. They really need to clearly mark "don't park here" with signs and cones because getting out of here is gonna suck the way people are stacked.

  Joe Friel
2 weeks ago
The shower that we pay for to have a clean shower IS NOT CLEAN.They either use the used towel to dry the floor or dirty mops. Below is a picture of the huge wad of hair in the shower floor and a picture of some toilet paper i used to wipe the floor where i would be standing.This proves, The floor isn't clean !!!!

  Steven Ashley Blackburn
3 months ago
No salads. Flying js is literally better than pilot. I'm to the point I won't be stopping at these truck stops anymore. If you want better truck experience go to flying js.

  MN Outdoors
11 months ago
Just don t. Only buy sealed food. Showers are ungodly dirty, mold everywhere. Pretty sure they haven t cleaned this shower in over a decade.

  MDSM
2 weeks ago
Nice people nice Pilot StopPaul is awesome here.Thanks to all workers here

  Joshua G
6 months ago
This gas station will shout at you through there gas pump and that should be a crime. I'm not here to be marketed to. I'm paying for a product. If you want to mark it to me, do it on your own time and on your own dime. I'll never be back. I will purposely avoid your gas stations until you stop the shouting messages from the pump.This location is actually not a bad location, the gas station and services are OK, but I think gas stations should take some heat for there stupid loud video's they play at the pump, please turn them down.

  Katelyn Allenbaugh
6 months ago
VERY small parking. Half the parking lot is under construction so turning around is extremely hard. Staff was awesome and night manager was very helpful. But I'll avoid this spot for parking in the future. Very hard for inexperienced truck drivers to park at.

  Jan Glasco
11 months ago
I had the best experience at this pilot. I did my 32 hour stop here and they are clean and friendly. The lady named smiles had made my mornings when getting my coffee. She definitely goes above and beyond to make every driver smile and feel like a person not just a driver. Made my day.

  Dakota Dennis
2 years ago
Absolutely disgusting! Very dirty, and don't even think about getting a fountain drink here, as the knots are obviously not cleaned or sanitized! This makes me sick! This is what the underside of one of the fountain knobs looks like! Imagine how long it had to have been since the last time this was cleaned for it to look like this!

  A.F. James MacArthur
6 years ago
Easy on and off. Clean facility. Good prices. Well stocked store.

  Jack LP
a year ago
Clean and many many truck parking I love this place

  Angel Tanguma
2 years ago
This is my personal experience. I have been fortunate enough to be able to stop to rest here 2 days in a row. First with the customer service experience, excellent. Simple to the point everybody on there duty. No line for showers. Showers clean. Hot water, with great pressure, which is a so relaxing. Parking lot in order. Employees doing there job! Which often is not the case. Employees smiling and greeting ALL customers. I'll point out that it was night shift. Which could be tiring. All in all great relaxing safe place. If you want more than that well then we should be looking for a 5 star hotel which I believe is possible in the city of Troy.

  Tim Odum
4 years ago
Good stop for gas, food, drinks, oil, gifts, biological breaks, and leg stretches. They have toys and games for kids of all ages, including CB radios, antennas, and brackets to attach everything. There are dolls taller than your toddler. The auxillary parking lot makes a good place away from traffic to check the load, walk and stretch a bit, and relax.

  Denise Hegel
9 months ago
People were very rude, I had an e-card and they said they weren't allowed to enter the card on their side of counter , as in the past a very polite manager had helped me b4, so I asked for manager they looked at eachother and the female said we are the manager, which if that's the case u needto have your managers be a little more presentable not look like they just rolled out of bed, anyway as I was walking out they made quite trude comment,

  Dawn Alverson
6 months ago
Always greeted at door. Bathrooms and showers clean . And of course best coffee out here !!

  Mike Walker
7 months ago
Since your putting a tire shop in get rid of the reserved parking if you want to compete with loves news flash news flash for the expensive overrated pilot loves does not charge for parking

  Joseph Halsey
a year ago
I made a reservation for parking. Got here, reserve spaces are not marked. There are only 2 clerks on at night so if someone is in your reserved spot they will not move them. This is my second time doing this. Same thing last time. Corparate needs to visit this store. After hours.

  Sergey Walter
11 months ago
Hi, I had the best service in this place and the night shift staff was very friendly and helpful at this place and place was cleanest then any other travel Senter I was Good job to the owner off this place you have Asom employees

  Life Or Death
9 months ago
I met the best overnight manager tonight can't remember her name but I had a bad experience with the cash register and soon as I bought it to the manager attention she resolved the situation just like that man I love it when that happens made me and my son smile

  Clay Settje
2 years ago
This place needs to do a few things. They need a much better selection of their music that they play in the store.Prime parking is a JOKE!!!! We pay for prime parking, most generally hours before we arrive just to find out that ALL of the prime parking spots are taken. Management gives us our money back and we have NO place to park. The drivers that have taken the prime parking spots do NOT have to pay. Apparently Flying J/Pilot truck stops won t bother these degenerates. They get FREE prime parking and the one s that thought ahead gets the shaft. Utterly lousy!!!!

  Lilith Conn
2 years ago
I love pilot truck stops!! And this one has a Arby's attached.

  E Vidal
11 months ago
Rolled up bout midnight 5-11-23Parked behind store for 30 min was goin to run in run out with snacks but start getting yelled at by pilot employee and threatened with violence if I didn't move and insults were suppose to feel safe not be worried if employee goin to to hurt us r vandalize are equipment he wanted to fight me !! I be posting video up on social media !

  Adrian Escobar
a year ago
Filthiest location I ve been to. I told them the tong holder for the food was never wiped and he said yeah we re working on it. Wish me luck I don t get sick