Land Rover Orland Park

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  minecraftaddi06 Smith
3 months ago
If I was able to provide 0 star, I would. Unfortunately, that option isn't available for me. I took my 2014 Range Rover to Tiney at the end of November 20, 2023. I was happy originally to own this vehicle... until I had to take it to the shop for repairs . Car was at the shop for over 1 month. Warranty company denal my claim because of misdiagnosis. Finding out the warranty company was told something verbally when i specified to team to document and have paperwork.... i work in customer service, so i know what could happen when something is said verbally and NO paperwork following up. I understand, im not their only client, but its hard to get the service team to call you back in a timely fashion. From my inderstand it's were only 2 parties their. The 2nd person wasn't helpful if i got him on the line. Because I did not purchase my car from them, the loaner option was not available for me. 1 day before i decided to pick up my car, i decided to call and ask for a supervisor. Wasn't surprised that I had to leave a message. I left a message for Jim to call me. Unfortunately, he didn't. I decided to pick up my car. I asked for the servicetean to have it ready.. One of the guys for service walked me to my car to show mw my liftgate...one of my concern. As i was walking to my car, i noticed a hole on the right side of my rear bumper. I questioned what happened. Why is there a hole. His response was "Oh its in the bumper", did you have an accident. " .. this really made me upset because my sensor was visible on my car when I dropped it off. And now i have this guy trying to insult my intelligence... He also informed me that there was some plastic he had shaved off this case because the plastic was rubbing each time my trunk closed. I'm still p/o about this sensor issue. Now you have decided to cut something on my car without consulting with me... his remarks... He was doing me a favor...Wow....I wanted to see these photos of my car prior to them working on my car... serviceman stated his supervisor had them but wasn't available.He decided to call him after we let him know we needed to see these pictures, which was only available for the supervisor....It appears that their conversation was not pleasant...photos was not provided....I was told to bring my car back to get repairs made to the sensor. He needed to talk to his supervisor and the original person who had checked my car in. I refused to leave it and texted the serviceman at the number he provided to me. I wanted to confirm that the company is paying for this repair as he put some notes on the work order...for his supervisor approvalGuess what......Cricket...Ghost....It's been over 5 days now....no response.....Service sucks here .......I will not go back... so much happened in between what I've shared... I'll be writing forever....

  Wendy Ni'chole
a month ago
Purchased my first Range Rover a few days ago and I was so happy with my experience. Jason Hannan was my sales rep. Not only was he professional, helping and understanding; most important he was honest. There was no fluff or me trying to figure out his angle. The environment was comfortable and friendly. Jason made sure all my questions were answered and even found a pretty bow for me to place on my truck. 5/5 stars! I would refer anyone to this dealership and tell them to ask for Jason Hannan!

  William Scanlon
a month ago
Daveed was so professional and courteous with the way he worked with my buying my first Land Rover. Very knowledgeable and extremely professional. He really made the car buying experience very comfortable and smooth for me. Now my family is enjoying this awesome new ride!! Thank you Daveed.

  Jasmine Doke
a month ago
This is the worst dealership that I have ever been to. Save yourself the headache don t buy this brand of a vehicle. They kept my car for 3 months and then I had to bring the car back several times and the sales person is no longer with the company and the Boss calls me with a condescending attitude knowing they made an error with fixing the truck! One things for sure, they know they have horrible trucks on their hands here. I will not be going back to this dealership. If I could give negative stars I would!

  Char M
2 months ago
I had the best experience with this Land Rover Orland Park. Luis C was exceptional. I absolutely loved how smooth the transaction was and how seemless. No haggling and unnecessary selling. They know the brand is the best!!! They take their time with you and that is appreciated when making big purchases. Love my Defender

  shauranda lawson
5 months ago
This dealership has major customer service issue, specifically the service department, which lead to my decision to NEVER patronize them EVER again. Didn t purchase my vehicle from them, due to inventory not having what I needed. I purchased from another Land Rover dealer, but knew that I would gain all my services from the Orland Park location, as they are close to my home. Well to my surprise I stopped in to their dealership today for a simple courtesy truck wash and told since you didn t purchase your vehicle from us, we can t wash your vehicle . I understand the right to make rules for your company, but to loose a potential future customer via Sales or Service is pretty risky over a simple car wash. Mind you I was greeted, walked to the waiting area, made a cup of coffee and strolled through the showroom floor, to spot my next upgrade. I was then approached and asked did I purchase my vehicle from them. After my answer, I was told the Manager said we utilize the wash services for customers who purchase from them . I was in total disbelief and proceeded to smile and walk to my vehicle, while politely voicing my disappointment of this rule, as I drive what you sell . I then offered to give the cup of coffee back too, as they may want that back too. I will NEVER STEP FOOT INTO THIS LOCATION AGAIN. I truly feel they discriminated against my skin color.If this was a true policy of the dealership and someone made an error by not notifying a customer before they get out of their vehicle, the wash should have been honored, the customer then notified for future reference and more staff training offered. This would have been the most honorable solution.

  shoez34
5 months ago
I understand that buyers and dealers may not always come to an agreement on price, but this just felt shady all the way. They kept handing me off to the "next guy". The final salesman wouldn't directly answer my questions, and in the end, the "dealer fees" were exorbitant. I felt like they were just screwing around trying to wear me down for a deal. Thankfully cars are everywhere!

  carol lewis
a month ago
I have been driving range rovers since 2007 when they was German this is the most dysfunctional range rover dealership I have ever dealt with. I always deal with Hinsdale but I decided to go there to buy the defender which they tried to cheat me out of my 2016 Range Rover that has only 30,000 miles on it. I think that these people who owns this company are the dealership need to look into what s happening over there it s not right

  Obinna Ifeoluwa
a month ago
This people did horrible job, they replace my wife Land Rover 2017 engine, and only put a screw on at the lower engine mount, the engine almost fall off, went to several work shop, I change all the brakes and rotor and I was ask to replace the brake calipers all my effort was in vain, a back of the house repair guy told me to replace the engine mount, which I got the part, for him to replace the upper driver side mount, he had to check the lower engine mount and told me that 3 screw is missing.

  Rita Williams
6 months ago
Customer Service was beyond top tier. They communicated with me every other day to keep me in the loop. I was not stressed & at ease...Thank you

  Vicky Smith
a year ago
I just recently purchase an auto at Land Rover Orland Park and my salesperson Tom Akers was amazing. The auto had been ordered months earlier and Tom kept me posted along the way. The vehicle was delivered as promised. Thank you Tom!

  Roslyn Fossett
2 years ago
I am new to the Land Rover Family and I am excited about the purchase of my dream car the Range Rover Velar. ( AKA- Roxanne Roxanne ) As you know you always have to give your car a name. I purchased my car in Michigan in January of 2022 from a car dealership. I stopped into Land Rover in Orland Park and I had the pleasure of meeting Mr. Christopher Holloway the Business Manager. I told him about the car and we viewed the car on the internet. I am much appreciative of his sound advice. He suggested, because the car was not being purchased at a Land Rover dealership it would be wisdom to have the car checked out by the local Land Rover dealership in Michigan to make sure it's in good condition. Well, the car passed the inspection and the rest is history. Although, I did not purchase the car in Illinois, Land Rover of Orland Park was very helpful in navigating me through my new car purchase. They took the time out to teach me how to operate theinside cabin, and get me acquainted with the vehicle and hooked up my remote start for the car as well; upon my return back home in Illinois. I am grateful to the Land Rover team of Orland Park and Mr. Holloway. Their customer service was excellent, thank you taking the time out to hep make my car buying experience pleasurable.Sincerely,R. Fossett

  Armani A
a year ago
My sales rep was Alex and he was completely AMAZING! He did everything he can do to get me in a brand new 2022 Range Rover Sport HSE with only 11 miles on it! With an excellent Interest rate. I highly recommend!!!

  John Murphy
10 months ago
Just purchased a 23 Range Rover Velar from Jake, he was a true professional to work with. Entire transaction done on-line (in fact over text) which was most convenient for me. Very fair pricing, great communication and a beautiful vehicle delivered timely and in beautiful condition. Thank you Jake!!!

  Catherine ManDo
9 months ago
Once you outsource your repair scheduling department to a Guatemalan woman in Florida ( who was lovely, but not able to schedule a repair for 7 weeks) and then you get circle jerked calling Orland Park and begging them to not transfer you to Florida and they do. Also leaving my name and number and never getting a call back? And once you leave a message for the GM to get his head out of his @ss. ONLY, then, will you get the kindest service manager to talk to. And that gentleman, whose name I forget, but he had longish hair and a nice demeanor, great vibe '-- did I get help. The problem here is you're a high-end car dealership with Bring back your service and drop the call center [email protected] you hired more people like the lo g haired dude in the back office you'd have gotten a solid 5 star rating. He is the only reason I upped your stars.

  Charles Otstott
a year ago
I read a lot of the reviews here, as of 3~2~23 It looks like the service department has been completely changed out and the service I just received was excellent. Jahia kept me up to date on repairs and was very informative. I received the necessary amount of phone calls and texts throughout my experience they were very professional. The new service manager greeted us when we arrived and explained how he is rebuilding the service department from the ground up and it seems like he s off to a great start!

  Maurice Gause
a year ago
Horrible service with the exception of Robert S. Sent my car in for one problem. Took a month to get it back. After a month of rain and snow I get the car back with electrical problems and a leak . I had the car for 2 years and nothing leaked . Car was totaled out because we all were convinced it was a manufacturer defect. I still believe my windows were left down for the 4 months they held my car hostage. No apology. No compensation. Nothing. Worst experience any car owner with warranty and insurance could imagine. Only reason for the 1 star is the efforts of Robert S. who was hired 3 months into this debacle.

  Miriam McParland
2 years ago
I have owned Cadillac and Mercedes and their customer care was always great! So I thought when I bought my first Range Rover that they would also have excellent customer Care since that is what I was used to!Well let me tell you they are far from great they were rude they never called me when my car was done to be picked up I had to call them by that time they were closing.I waited a half hour just to get my car back.Experience was far from great or excellent I would never ever be a repeat range Rover customer.

  TKR Productions
3 months ago
I wish I can leave Henry a 0 but I can't they had my vehicle over a month gave me the run around damaged my right sensor in my back bumper which I'm sure one of the workers bumped something also misdiagnosed and overcharged my vehicle so my warranty company denied the claim its at another dealership now everything went smooth I plan on going higher up with corporate

  Michael-Andre Smith
6 months ago
Great experience with the service department. Kobe (advisor) was informative, accommodating & a great to work with. I highly recommend this location as it was very welcoming and considerate.

  Barbara Draper s
a year ago
I would like to start this review by acknowledging the excellent service I have received from Mr. Robert Snipe, of Land Rover of Orland Park. For the last two years that I ve been coming to this dealership, Mr. Snipe has always taken the time to kept me in the loop about what s going on with my vehicle. And that s something that I really appreciate . I recently received a loaner vehicle, But once I left with it I can smell cigarette smoke, I called Mr. Robert and asked him if he could give me a different vehicle. Being that they were short on loaner vehicles he found a way to give me a different vehicle that I was comfortable with. When I call or either when I come in he always has a great attitude. I feel Robert is a great Asset to this dealership! I just want to say, thank you Robert for all that you do when I come in, I appreciate you immensely.

  Jason Sayre
6 years ago
I love to work with Ollie get there and get a deal done. Congratulations Brandon the director of sales for Platinum Pest Solutions for your new company car. Great job let's get to our 10 year target.

  EK
2 years ago
One of the best car buying experiences I ve had, which is saying a lot considering the market right now. Will Bush was super communicative throughout the process, even when work and family commitments meant I had to talk at odd hours. I highly recommend reaching out to him. Eventually, I got the car I wanted at a price I could live with. What more can you ask for? The purchase process at the dealer was seamless too - Chris was really friendly and very easy to work with. When I went back to pick up the car, I was in and out in no time. Overall, I can t think of much I d change about the experience. If you re in the market for a new Land Rover or Jaguar, it d be a mistake not to give these guys a call.

  Stephen Downing
a year ago
Brought my 2023 Range Rover Velar in for a part replacement and had a great experience with Robert in the service department. Fast friendly experience, I'd definitely come to this dealer for future service work.

  Dan Brandon
7 months ago
Had my discovery for 4 days...Never diagnosed my check engine light !! Wouldn't give a loaner , said I didn't purchase car there !! Never buy another Land rover product !

  Pamela loggins
4 years ago
I m glad I purchased my vehicle here! My salesman Luis Corral was awesome! He called several time afterwards to make sure I was getting familiar with all the features on my vehicle. He also said to call anytime if I had any questions. I love the customer service and professionalism. The guy I dealt with over in the service department was great and kept me updated while my vehicle was there. He even offered me a shuttle ride to get lunch while waiting. Sorry I can t remember his name right now.

  Alex Jameson
2 years ago
Just wanted to say thank you to this dealership for helping us purchase our Discovery Sport. Luis (our salesman) was extremely helpful and kind. Despite Covid making the current new/used car market a terrible time to buy, Luis still treated us like customers he wanted to help. I would definitely recommend asking for him and visiting this dealership if you re in the market for a new or used Land Rover/Jaguar.

  Jeff Olsen
a year ago
I took my Range Rover Supercharged to get an oil change and my senior dog passed away when I arrived. I was horribly distraught while calling my vet to try and figure out what to do. The service manager had the audacity to come up to me and say, this isn t a dog shelter or pet cemetery this is a business . I was too upset with the passing of my senior dog to even respond to this type of a statement.

  Artrez Reed
10 months ago
Sold me a Range Rover truck did not put a tire key in the vehicle now the service center has issue with simply locating a key.

  stephanie rose
a year ago
Dr. Rose s A Series of Unfortunate Events at Orland Park-RANGE ROVER Service Repair Scene 1:Physically had to go into Orland Park Range Rover service facility 5/23 to schedule a service appointment; due to leaving numerous messages to no avail. Cody provided the earliest available date, 6/29/22 (5 weeks.)Scene 2:I dropped the car off (closing) on 6/28/22. (Expectation: quick return)Scene 3:I received a phone call on 6/29 at 5 pm from Mike, who stated, He did observation on the car, and saw no sign of a said problem. I clarified, you ve only looked at the car (8-5) during the allotted time frame. Didn t you run a diagnostic check? He ll do a diagnostic on 6/30 and follow up with me no later than noon. Me, wanting the issue with the vehicle resolved, agreed.Scene 4:Mid-day 6/30 (after 2 pm), as I prepared to end my work day noticed the follow-up from Mike nor the service department hasn t come, so I took it upon myself to call service at 2 pm. I was transferred to several individuals providing the same info ( name, number, model, year, etc.) given to the prior person, and each stated not able to assist.Scene 5:4:30 pm 6/30, I returned to Orland Park RANGE ROVER, where I m meeting with the same cluelessness for Cody (the same person who scheduled the appointment five weeks prior and allowed me to drop the car off the evening 6/28; before the scheduled appointment) can t locate the vehicle. It s not in the system, etc.,Scene 6:In come, Dion Grace states, car is ready and provides reasons why they ( service) couldn t be located in computer because the car had been pulled up front waiting for pick-up. Scene 7:I asked many questions regarding the two-day service. Each deflected with illogical reasoning from Dion Grace. The service department nor Dion Grace didn t provide me with service paperwork.Scene 8:The vehicle shows up in the bay. I get in the car and put the key in the ignition, and the illuminated windshield fluid light is STILL on. Please explain!? Someone, make it; make sense!?Regards,Dr. Stephanie D. Rose., Ph. D-ED