Shaner's 24 Hour Towing Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bennie Dobson
3 months ago
Unfortunately all these nice reviews didn t happen for me. I felt taken advantage of, taking them one truck less than a hour to pull me from the ditch with a 10,000lbs load, charged me $2600. I m feeling misused the next morning is why I m warning truckers in need in the Springfield area. Tuxhorn was $580 a hour, is why I was shocked at the price I paid which was told to me at the end of the job. I should have been more patient and waited. Probably would ve saved almost 2k.

  David Gobble
3 months ago
We broke down just outside of Decatur this evening and Shaner s could not have been quicker in coming all the way out and towing us and our vehicle back to Springfield. Their driver was even kind enough to offer to drive us to our door after dropping the car off at our mechanics. We had already made other arrangements but the earnest and generous offer was greatly appreciated. They kept us warm and got us home on a below freezing night and we couldn t be more grateful for their services.Also Max the dog was a pretty rad little dude.

  Angus McSweeney
5 months ago
My truck broke down in Springfield and within five minutes, a Shaner's flatbed drove by. I flagged down the driver, Thomas, who was more than helpful. He immediately agreed to help with the situation. He moved my truck off of the busy road and set it down in a safe spot. Probably, the fastest, least expensive tow I've ever experienced! I hope I don't need a tow again anytime soon, however, if I do, I will use Shaner's again!

  Liz Melsh
6 months ago
Shaner s in Springfield has the nicest, caring and helpful people working there. They helped me by towing both my truck which wasn t working to the dealer and also allowed me to park my RV on their lot (providing me with water and electric ) until I was able to hear from the dealer on how long the repairs were going to take. It took me a few weeks to get someone from home to help me go back and pick up the RV and Shaner s made sure my RV stayed safe. I was a female alone on the road in desperate need of help and Shaner s kept me safe and helped finding a place to have my truck repaired.I can not express how grateful I am to them. I highly recommend their services. They truly care about people.

  Saurav Das
7 months ago
Our tire was flattened when we called Shaner's. The whole experience could not have been better. We called a bunch of repair shops, all of them said they can't replace the tire before Monday. Shaner's towing service came, called their repair shop and told us they can do it today. It got done within half an hour. Friendly stuff, low cost of service, amazing experience. Could not recommend enough.Services: Car towing, Tire change

  James radunzel
3 months ago
Super unprofessional and smoked getting into my car to give it back after making me wait for over 20 minutes for paperwork. Car was covered in mud and didn't seem like it was well taken care of. Use anyone else.

  camille Floyd
5 months ago
Bob was extremely helpful! We had to tow our car out of a difficult spot and they were the only people who could do it. We are extremely grateful!

  Jim Baggs
8 months ago
When I tried to buy new tires, the guys a the tire place found that the people who rotated my tires last time , stripped a lug and didn t offer to fix it.Enter SHANER S 24 hr Towing.They were able to fix the issue and charged me less than Brahler s charges to plug a tire.A great place and awesome people!!

  Brian Del Carlo
a month ago
They rescued me and my truck in springfield 55They were nice to drop me off at the airport

  A R
7 months ago
Used AAA to call for a tow and they send Shaners. They arrived pretty promptly and the driver even waited for my cab to arrive before I left. I really appreciated that!

  Russell Varner
8 months ago
Red and his son Jr showed up promptly. They were incredibly professionnel .They even installed my battery for me. If I could of gave them 10 stars I Would. I will be a lifelong customer.

  Betsy Franklin
a year ago
The employees of this company are absolutely amazing and wonderful people. I have on a multitude of visits and services need the employees of shaners. They made sure to be attentive and completely honest about recommendations but not only that but giving different options to not be broke with a compare. I m thankful for this company. Every company needs to hire shaners for back up. Thank you for always fixing my hiccups! Much love! Please I d petition for you to take over timeout communities and bless us with your services. We have Mulligan and they are big crooks and give real tow truck companies a bad rep! Services: Tires, Special vehicle towing, Tire change

  Julie Fisher
a year ago
I cannot say enough good things about Shaner's Towing. I was moving from Illinois to Texas last week and the trailer I was hauling had a blowout at almost midnight.. No other service was able to help me. I had to leave my trailer on the side of I55 to get a room and rest. I received a callback from Shane and by the time I woke up, they'd already towed it. They fixed me up and I was on my way the next day. The price was more than fair and the customer service made me feel like a member of the family. Red, Shane, Beeny, and Dax-the resident emotional support dog are absolute angels! Thanks a million for all you do! Highly recommend this team!!Services: Tires, Special vehicle towing, Tire change

  Clarissa Cobb Fritz
a year ago
Shaner's 24 Hour Towing Inc.I had a blow out just east of Springfield, IL. We called AAA and waited 2 1/2 hours they never came. Deputy Luna, of the Sherrif s Dept, stopped and contacted Shaner's 24 Hour Towing Inc. Anthony arrived within 20 mins of the call. It was 10:00 pm. I asked if he could sell me and change the tire for me? I didn t have a spare (Ford EcoSport). He loaded the car and drove me and my friend to the shop. He and Chris sold me a tire, mounted, balanced it, and put it on the car. Of course the shop was closed, but they provided towing and a tire change after hours. They were kind and courteous. Only good things to say about my experience on 8/23/2022. Thanks guys!!!Services: Tires, Car towing

  Sharon Haggerty
9 months ago
I was so happy with the service I received. The driver, I believe his name was Herby, was very nice and he was very helpful. He even was sympathetic about my disability.Service: Car towingService: Car towing

  Recruiting USExpediters
5 months ago
Fantastic service, very competitive rates, professional and knowledgeable office staff and drivers. Thanks so much Shaner's!!

  Brian
11 months ago
Quick to arrive. Saved us from a long ordeal by putting a plug in our tire rather than having to put a new tire on. Ken was competent, fast and professionalService: TiresService: Tires

  Lisa Hafertepe
a year ago
Shaner s was dispatched through my roadside assistance and Cory was my tow driver. I can t even express my gratitude for the quick service given how cold it is outside. Cory was incredibly nice. I highly recommend Shaner s if you need a tow. They are a company that cares! Thank you Shaner s and especially Thank You, Cory!Service: Car towingService: Car towing

  Wendy Phillips
2 years ago
My car broke down on Sunday around 11 am on the interstate. A relative suggested I call them for my tow. I called and they were there within 20 minutes. They did a great job at making sure we were off the road and the cars that were coming from behind moved over into the far lane.They offered to let us and the dog sit in their truck. They waited until our ride arrived and did a great job at getting my car onto the tow truck. They were very nice and I would definitely call them again if needed.Service: Car towing

  Carol Evans
a year ago
I'm from out if town and have a car that I ALLEGEDLY can't be locked out of but, of course, I was. I had my phone but nothing else. Keys, money, etc., were all locked in the trunk-the doors were locked as well.I flagged down an officer with SPD and he had dispatch send Shaner's. The truck and KEN (yay!) arrived very quickly and popped open the door. The alarm began going off at that point and the trunk still wouldn't open.Fortunately, Ken pointed out that I could possibly get in through my back seat if they weren't "secured" too. He was right and within less than an hour of this happening I was already where I needed to be. All of it cost under $100, including Ken's tip. I COULD NOT BE HAPPIER WITH THEIR SERVICE!! They are 100% the place you want to call.Great job to Shaner's and to my new buddy Ken!! Service: Car lockouts

  Shelby Garner
2 years ago
Words can not explain how appropriated I am right now to the guys who came to help me on I72 today! I have a 5month old and a 7 year old. My tire got a hole and went flat. The traffic did NOT move off. The tire that went flat was the back drivers side. They were already on their way to another call up in front of me and came back to help me. The guy said he was coming back whether I had someone already there or not. They were super friendly and caring!!! I highly highly recommend them!!! They will be at the top of my list! not sure the guys name but he drove a white truck. Thank you so much!!! Thank you Ken!! I seriously cannot thank you more!Service: Tire change

  P Talken
2 years ago
Flat tire at the I-55 Southbound Rail Splitter Rest Stop area, took about an hour after talking to AAA but was a nice day so no worries. Tech arrived and quickly looked at the situation, checked flat and then inflated my donut spare. Back on the road with a recommeneded location to fix the flat with a bad valve stem. Very happy with the service. Thanks

  Brad Halleck
a year ago
Our Trail Blazer had been looked at by a few mechanics, Shaners went above and beyond ! Found our problem, it was done and we were off to a Florida Blue grass festival in the nick of time so good we gave them prize winning Minnesota Sausage Thanks again folks at Shaner'sServices: Battery service, Battery

  Larissa Todt
3 years ago
Very quick arrival! 20 min wait tops. Driver changed my tire in less than 5 min! Thank you Ricky! So nice to have quality assistance and professionalism. Would highly recommend and will use them again if I'm ever in need of help again! Five stars!Service: Tire changeService: Tire change

  jesse bryan
a year ago
DO NOT recommend this company they will give you a price quote then once the work is complete charge you double without letting you know and then they wouldn t work with us to lower the price even though it was their fault for lack of communication then Jake tries to up the price while trying to come to an agreement and the office has no idea what s going on. Save your money and call other companies that are actually professional and reasonable ..not even worth 1 star keep clear of this company unless you don t mind paying double

  Nobody Special
8 months ago
Great towing company they take care of your vehicle. They have a good used tires also great prices very friendly people will use again

  Charles Johnson
a year ago
I am 110% satisfied with the my experience with shaners ! Kenny really helped me out to the upmost !! I cannot thank him enough for all his kindness and extreme amount of generosity!!! Not only was the service fast!! but Kenny absolutely went above and beyond to help me off the side of the road ! Kenny you rock!!Services: Special vehicle towing, Fuel delivery, Tire changeServices: Special vehicle towing, Fuel delivery, Tire change

  Mandi Daughendaugh
4 years ago
We are in town for work. I had to drive back the 3 hours to home to get my husband's medicine. On the way my tire blew out and I had no spare. Shaners was there immediately to assist me!! Very fast, reliable, friendly service!! And there price was amazing!! I was shocked when I got the bill (was expecting it to be hundreds of dollars)Thank you so much!!

  Jennifer Fisher
3 years ago
I had a flat last night in -15 degree blizzard. They came out to change my tire within 15 minutes. The guy that came, Kenney, was amazing. He made jokes with me since the minute he got out of his van until he left. Which I will say was the quickest I've ever seen someone change a tire. Turned my night around and wasn't expensive at all.

  Albert Kreps
6 years ago
Called for dead battery under AAA. Corey arrived in a timely manner. He was able to determine that the alternator was working appropriately, and he quoted a great price on a replacement battery. We just followed him to the shop where he had the new battery installed in about 10 minutes. Excellent! It was a nasty, cold April Sunday made great by great service! Thank you Corey!