O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Clark
a month ago
Not the brightest bunch of people. They kinda act like they are being inconvenienced by coming in to get a part. Some of the people are very nice and helpful but the few that suck really SUCK. If you're going to set up a commercial account, do not do it at this store, go to the one of Jefferson.

  Brittany Richardson
4 months ago
I am not a person to leave comments but I had to with this one. I went in and to get my battery and alternator tested. I explained to Rob what was going on and after both testing fine he checked my connector for my battery and it came right off. He took time to help me and replaced the part right there. He went above and beyond and I am so grateful. Rob you are awesome thank you so much!!

  Gayle Stroble
2 months ago
Absolutely wonderful! Kind and friendly and helpful and professional and knowledgeable about their products!!! FREE electrical testing FREE wiper blade installation FREE recycling FREE check engine light testing. Just go there and you'll be happy you did!

  Joe Hatcher
2 months ago
I think they have no idea what a car even is!! Very unhelpful. The guy who worked there had no idea what he was doing.

  Timothy Wiseheart
10 months ago
So this one is kinda 50/50. If you know what you want as far as parts.( Revised) *Don't ask for help with batteries. These guys have no clue what they are doing or just make money on battery sales. Told us we had a dead battery after testing it. Took us to the battery wall to show us the battery we needed. Good thing I had a grandpa who taught me to never take the first offer. We took it down the street to Rexx Battery and they offered to charge it for much less. Came back the next morning and the battery was fine. Still going strong 6 months later. Take it to an expert, otherwise they will try to sell you a battery if it's low or needs a charge.

  Heather Bitschenauer
a year ago
Horrible customer service!! Went there and asked for bumper clips with the guy standing behind the counter on that spin cap. Didn't bother to come help me find what I needed. Such great customer service as he was just standing there. The lady working was talking very loudly and cussing. Sure felt like me the customer didn't matter to them. Asked another for help, he also didn't come to help me just said I needed to bring in a bumper clip and measure my bumper for a wrap. Then helped another customer. Was like that I wasn't even there. Not sure if I'll go back.

  D Tuttle
3 weeks ago
Very they know there parts

  NikDionne
a year ago
Awesome customer service! I always take used cars I test drive to them to check for possible codes and they never have a problem coming out doing it. They're the best.

  Tammi Doran
a year ago
I never have a problem here. Everyone is always nice, helps with what I need answers questions and even helps if you need assistance in putting fluids in your car.

  De
a year ago
Ask about a part (that was listed on they're website, supposedly in stock) and all he would say is they didnt have it, it was still a dealership part.I left went home ordered on Amazon for less than O'Reilly's had on they're website.I do understand online inventories are not always accurate but I felt he could have been more helpful on where else it could be found, especially since he was so sure they did not carry a part listed on O'REILLY'S website.

  Susan Striley
a year ago
I stopped, while traveling, to purchase a replacement brake lamp. The staff was amazing to work with - Donald, in particular, was extremely knowledgeable and helpful. I highly recommend this store.

  PHP Tree Service
5 months ago
The best parts and best service

  amanda cox
10 months ago
Female employee was awesome. Came out to check the engine light on my car and explained what it meant

  Tony Jenkins
10 months ago
I need a needed a tire repair kit and the young man that helped me took me over to the aisle and showed me what they had and what's the differences were and took me back up to the register I paid for it was very happy with the the price and the service

  Chuck Trader
4 weeks ago
Parts guy was very Helpful

  Raymond Van Cleve
3 years ago
As Parts Manager for over 20 years at t trucking dealerships. I know how to spot a good customer service skills. I had to stand at the counter on Saturday and watch a young lady Christy, (couldn't have been over 20) handle a customer in front of us and then deal with my son. She did all the right things and asked the right questions. She made the experience enjoyable.

  Dennis Hervey
4 years ago
Dealing with this business has always been a good experience. Staff is always helpful, curious and willing to provide assistance. I've had them install wiper blades to new headlight bulbs. I recommend this company.

  curtis roberts
6 years ago
Awesome service, we had a headlight go out. So we pull and as we are sitting the car, one of the gentleman walks by the window sees that the light is out and comes out to car and says in will be back with bulb. He comes.out and changes it for us. Awesome job guys.

  Kenna Prosser
3 years ago
My friends and I prank called and asked for blinker fluid. Even though we knew didn t exist, the guy on the other end of the line was very polite. Thank you for being so kind, sir!! This call was around 14:58 on March 1!! :) Sorry for wasting your time!

  Dylan Caldwell
5 years ago
This is pretty much my go to store for anything auto parts. They are always knowledgeable here and always have what I need in stock, and in the off chance that they don't their main warehouse is at their other store just 2 miles down the road and I can pick it up there. Cant beat it!

  James Jestor Foster
11 months ago
Great staff. Usually has what we need or can get it.

  Robert Easley
8 months ago
Helped in a timely manner great customer service

  Travis Snyder
a year ago
I go out of my way to stop here when I need parts. I have better luck finding what I need. Staff is usually helpful

  Christian Tomlin
a year ago
Had what I needed for the most part. Terribly expensive for what I had to buy. Better off shopping online when possible

  CP Williams
5 years ago
My office is just down the street and we get most of our automotive needs there for our fleet. Very helpful staff and seems to always have what I need when I need it. What more could you ask for....cookies?Don't forget to click like if the review helps

  Batman
5 years ago
Bought a new car battery ($200+) at the end of winter. Finally installed new battery and returned to the store with old battery to get a refund on the core charge. Come to find out the employee that sold me the battery didn't put my sale into the computer thus causing me to lose out on $18+. I give 2 stars instead of 1 only bc they were able to give me a $10 store credit for a recycled battery.

  Man Mill 12'1 _ erb dv
a year ago
The guy loves trucks.! LolGreat service.I went on a very busy day so I stood in line forever.

  Jamey Wheeler
a year ago
Got lucky thermostat went out next to oreilts! Got a new one changesmy old after cooling down and was om my way!

  Mo Gaines
4 years ago
Matt was too helpful soft spoken and kind even taught me how to put brake lights in. Thank you Matt. You were great help. Hey O Reilly you should give Matt some kind of incentive.

  Devin Minks
7 years ago
Douglas at the dirksen store in springfield was awesome tonight. Wiper ripped while I was driving home and when I got to the store, he offered to put them on for me as soon as I checked out. Regardless of the fact that it is cold and rainy, he came out and replaced my wiper for me in no time and had me back on my way. This is why I always come to this store.