By-pass Auto Body & 24 Hour Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathy McClure
2 months ago
No one would come by the interstate. He was there fast and did great work. I was also watched over by the Illinois state police while waiting. Thank you both. Highly recommend ByPass

  MaryAnne Blackwell
2 months ago
They are great fixing visible damage but didn t report to insurance or fix the damage to working parts underneath. I ve incurred $3000 of repairs they didn t tell insurance company about.

  ashley christine
5 months ago
They did a tow for me. It was through my Insurance so they picked up the job. My allstate app was not updating me so I called the shop. The lady that answered vented to me about how I did not have a correct contact number...my number listed is correct..and how the shop it was being towed to didn't want to accept it so it was a total hassle for her and went on and on about how terrible it was..completely out of my control. Worst customer service..she was soo rude.

  D&D Dirt Fishers
9 months ago
This journey all began a year ago with a local dealership. Fighting tooth and nail to get repairs done to a vehicle that happened before we took possession of it. After 11 Mos the dealership finally agreed to fix it...the "cheapest way possible".Nope. Needless to say, we were not real happy about how the repairs how turned out.However...after meeting with the owner and pointing out what we were seeing, he agreed it shouldn't have been done that way.After less than a day, the repairs were made, mistakes were fixed and our new car looks just like a new car all over again.By-Pass handled this like a boss and is an example of how a business owner should handle any mistakes and make sure the customer is a returning one....well let's hope we don't need auto body repairs done anytime in the near future, but if so it'll be through them.Thank you again for making this situation as smooth as possible.

  Eddie Kimble
11 months ago
Allstate gave me this company as an option, so I went in to get an estimate. The guy who was helping me said that they couldn't get me in until the end of June. I told him to go ahead and add me to the calendar, but I was going to call Allstate to see if I can contact a different company to see if I can get serviced sooner. I went into the office to verify the details with the front desk clerk, and she told me that she would not order the parts until I call back to confirm my appointment with them, which I totally understood. I got a call today from her confirming my appointment for June 26th. I told her to scratch me off the calendar because I went to a different company. She got irate with me and said they already ordered $4k in parts and that it would have been good if I called them to let them know. I tried to remind her what she said to me but she hung up. Very disrespectful and rude. So I call back toto explain what she said, and a man answered the phone. He was just as rude as she was and wouldn't listen to what I had to say. It's amazing that some companies don't believe in great customer service any longer. The worst thing is, my 16 year old daughtrt heard the entire conversation. Don't waste your time or your money.

  Destiny Kimble
11 months ago
So disrespectful. I am in the car with my dad and he received a call from your company. Your company ordered parts when your company said my dad had to call back to confirm. My dad already had another place so he didn t call back. Your company called back today and my dad told the secretary of the company to scratch him off the list since it s gonna take 4-5 months to get his truck repaired. The secretary started being rude and hung up on him.

  Joe Day
a year ago
Insurance estimated that my repair should take 8 days. It took almost 6 months! I had to bug them weekly for 5 months. "Parts aren't here, we don't have the people who can work on this, now it won't turn on." It's a Chevrolet, not a Jaguar. They stole a $250 tent out of the trunk. After 5 months I kept pushing and asked "What parts are you waiting on?" They couldn't get a headlight. I went online and ordered a headlight. Had it delivered and walked it into their office 3 days later. They inflated the bill to insurance from original estimate of $7k to over $11k because they couldn't find a competent technician. Avoid!Service: Body & Trim

  Adaora Onyemelukwe
3 years ago
Worst experience ever... never picked my car up from gas station. Never received a call from the driver... gas station had my car impounded and it ended up costing me 312 dollars to get my car out. I've spoken to several representatives but have yet for the owner to call me back. I'll never I mean never use their company again in my life. One simple call could've saved me 312 dollars. I will definitely be making a Facebook status as well to ensure that the community knows how this company treats their customers. The driver was even cursing in the background trying to defend his own lies. I'm totally disheartened my family has been using this company for years.

  Patricia Hall
7 months ago
The lady who answered the phone was rude...wonder if it's the same lady mentioned in previous reviews?? She needs to take her rude funky attitude somewhere else...By-pass you need to get rid of her!!! Not to mention that a long time regular customer refereed your business to me... customer service is definitely not the same anymore!!!

  Hurizen Marie
2 years ago
When I got into my car accident on December 10th, 2021. By-Pass Auto Body was called to tow my car from the scene to there Auto Body building to keep in storage over the weekend (since they are not open on Saturday or Sunday's) I had to wait to clean my car out Monday during the week. When I went inside By-Pass to PAY my tow fee, storage fee, ect. That Monday they ALL were very rude to me and unprofessional!! I told them I was having a DIFFERENT tow company come pick my vehicle up because I planned on keeping my car else where. When I went outside on By-Pass lot after paying bill, I went and cleaned my car out and noticed MULTIPLE items I KNOW was in my car was stolen!!!I DO NOT RECCOMEND THIS COMPANY AT ALL!!! TERRIBLE SERVICE!!

  William Lester
a year ago
All this time I've been driving 3 miles for an Oil change and had no idea they did them. Took my car for an oil change and a Tune up, not only was it almost half the price that other shops quoted me, they got it in and out in a little over an hour.

  Grant Fitz
3 years ago
I took my vehicle to By-Pass Auto Body for detailing and to buff out some paint on my fender. Wow - they did an excellent job! It looked like a new vehicle. Very impressive - more so than any other place I have used. Pricing was better also which is another plus. Highly recommended!!

  Latrice Hall
7 years ago
8/3/2016 My daughter's car stopped on w. Jefferson the police pull up to assist. I arrived and we still couldn't get it started. I attempted to call my normal tow guy at Diamond Towing with no answer. I called a few more with no answer. So I asked the officer if they knew of any I could call. They had dispatch call and Bypass showed up. I was told it would be $75 because the police assisted with the call instead of the $40. I told the driver to drop it back down, I'll call someone else. He said he would tow it and have the boss call me because there was no paperwork. Needless to say the car ended up at their tow yard. They wanted $75 plus another tow fee to take it where it was suppose to go in the first. I will never ever use them a rip off period.

  Melissa Bishop
7 years ago
This place doesn't even deserve one star. They are a joke. Their drivers tell you one thing and then when you get there they want money.. The owners talk to you like your dirt. They are very money hungry. They act all nice to u and then when your trying to tell then whats going on nothing is on them. I will never have my car there again. These people are disrespectful and they think they can talk to people any o way they want. They need to be shut down for good. They are lucky to have anyone go there for any kind of business. They need to get their crap together or hire people that knows what their policies are. They didnt even try to fix my issue they just wanted more money.........JOKES that is all these people are.

  B Moore
a year ago
Whenever we need any auto body work; By-Pass is the place we trust to do the job right & in a timely manner. We've recommended them to all friends, acquaintances & family for years.

  Paul J Przepiorka
4 years ago
One of my friends had his car stuck.I ended up calling up my roadside service and they were the only ones available on a Sunday afternoon. A truck driver called me up right after the request was made. He located us within 15 minutes. Tony showed up in a solid flatbed truck with a winch.My friend was back on the road within 30minutues. Thanks ByPass, you guys saved our day!

  Gloria
5 years ago
I don't even give this place ONE star! My vehicle was taken there after an accident to be repaired. When they called me to tell me that it was ready to be picked up I noticed the bumper they had replaced wasn't replaced properly, the paint wasn't an exact match, my vehicle had vibration while driving. I took it back several times to have it fixed. I even pointed out the bumper before I left to the guy in the office, but he just kind of smirked and brushed it off. I recently found out (from a different shop) that one of my wheels was dented and cracked causing the vibration from the accident. I've been driving my vehicle in a dangerous condition to my family and others because of their careless and dangerous service.

  mr succulents
3 years ago
my tire blew on the side of the highway. i had roadside assistance on my phone so i called for a tow they i guess called bypass. my roadside set up the tow said bypass would be there in a hour. an. hour goes by still no bypass. my roadside calls me back to confirm i got my tow and im ok. i said no they never showed up. my roadside called bypass who said there tow truck broke down. that's funny 15 mins before my roadside called i seen the bypass tow truck go by with 2 on the back and one on the boom. literally left me stranded. this happened a couple years ago. I posted this on Craigslist and got a response from the owner asking what he could do to help. it's a little to late now. does bypass still got that at&t roadside contract?

  David Kleimola
9 months ago
Had an air leak Ina back door. The employee broke away from what he was doing. Highly recommend this repair shop

  troy vansacik
a day ago
Great job with collision repair.

  Ross Faley
7 years ago
On 7/14/16, I ran out of gas on I44 at mile marker 116. I called Geico roadside assistance and they found Bypass Autobody. They showed up in about 45 minutes, which is quick and the reason I give them 2 stars instead of one.Geico tells me there won't be any out of pocket expenses, and they cover up to 5 gallons of gas. I run out of gas regularly (I can make it to the next one) so I know the drill. A nice new flatbed truck arrives driven by a man and his assistant who looks like Dog the Bounty Hunter's wife. She says there will be a $5 charge for the actual gasoline. Red flag. I decide to ignore it and wait until it's in the tank to dispute this.My car has a capless fuel system which requires a special funnel for these situations. I installed this funnel before the truck arrived. The driver removes the funnel and starts pouring the gas, slopping it on the ground in the process, which he blames on the tank it's self. I said "you're supposed o use the funnel for this." He wasn't interested. After getting the car started, the woman mentions the $5 charge again, so I ask "what's this all about? Geico said they cover everything." They both tell me that they don't cover the actual gas and that I owe them $5, cash only. I offer them my last $2. They tell me that they will follow me to the next gas station and that I can use the ATM there. If I had $5, I would've tipped it to them, now they're not getting anything.On the way to the gas station, I call Geico to ask if this $5 cash only fee is legit even though i already know the answer. They put me on hold while they call the shop. When get to the gas station, the driver pulls up and tells me they are all set. Guess they're gonna have to buy their own lunch.I recommend you "bypass" this establishment.

  Wael Otaibi
3 years ago
Very responsive. Tony was great. Very prompt and courteous. Not only was he right on time, he kept calling to make sure things were ok. When he arrived, the job was done very efficiently. Thanks again

  MsChelsey143
5 years ago
Highly Do not recommend!! My sisters car was wrecked and bypass was called to come tow it and when we got there to claim her things half her inventory was gone they're was brake routers missing out of the back seat and bags of her clothes missing why on earth they need them I don't know but yes her things disapered in their care!

  Tonya Bowsher
6 years ago
Customer service is top notch at By Pass. I've taken my car there for over 5 years and each time have had nothing but quality service at the best price. They make sure the job is done right the first time!

  Dalena Mullen
5 years ago
Quick service, awesome customer service! Overall a very positive and pleasant experience. From the reception answering service to the driver. Thank you Austin for making an aweful day better and even with a smile too.

  gloria verhulst
2 years ago
Had an accident. By-Pass towed car from scene. They were prompt to arrive and quick to remove car. Later it was easy to get belongings out of car.

  Sydney Cleeton
4 years ago
Horrible customer service. Receptionist was very rude. We have waited 2 in a half hours and still nothing I called and they said it was another hour wait. Will never call them ever again. Rude!! When I called back said I wasnt at the car when they came. Then i ended up calling Shaners and they came right out.

  Larry Brown
4 years ago
Never had any repair work done at bypass but being in business and making stops there business related. I must state the office lady and the front office staff haveAlways been very nice and professional in every aspect

  Baby Bigbabybanks
4 years ago
I we went for an estimate on my vehicle. They was able to give it.but the wait is kind of long.I think I am going ,to let them fix my vehicle. I was referred by my friend Nolan.

  Jessica Russell
2 years ago
The lovely lady who works at the desk is a god send she is absolutely an angel in disguise. I would refer this place to everyone. I want to say thank u sooo much.