Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lenny C
3 weeks ago
Manager at this place needs to be replaced as soon as possible very disrespectful answering phones putting them on hold and saying bad words right in front of u not a very helpful guy I came in from 30 minutes away My original advance auto shop sent me to Elgin because they had the parts on hand. I asked him if he was ok because he was so disrespectful to other customers like he hated his job he then told me that he was denying me on selling me my parts what a joke and when you're at work you supposed to look presentable not like you're going to the gym he didn't even look like he worked there he says he's the manager no name just attitude. Im really concerned and need a reply

  John Pullaro
11 months ago
Great store when you really need car parts now!Staff is helpful.

  Jammel Johnson
a year ago
This place originally didn't have the part I came in to buy. However they ordered it and replaced the faulty one on my vehicle. Roman was a good dude and because of his customer service skills, I will be a repeat customer.

  John Stepnowski
2 years ago
Needed a new car battery and figured I ought to get backup wipers and an air filter while I was going to be there. Ordered the parts online and they got everything prepped within ~20 minutes. I overheard that one of the guys there was about to go on lunch break after I showed up at this store on Mclean Blvd. Yet despite that, he took the time to install the new battery!I don't often make reviews, but since I was promptly helped despite there being a lunch break, a good review was the least I could do.Never got their names. Hence, whoever was working at ~noon today, you are awesome. I would have been ok with coming back at a later time, especially since I live fairly close by (patience is a virtue after all). Next time I need something from this outlet, I'm going to be mindful of when I pick up parts.Again, you guys were (and are) awesome. I hope this thank you culminates into getting better compensation!

  enrique rios
11 months ago
I like advance Auto parts there are a variety of tools that are helpful on your next project at different price levels All work very well though

  Billy Alvarado
8 months ago
I was at this location yesterday morning and the manager Matt was great he installed my battery for me .

  Charles Bedrosian
3 years ago
Worst customer service I ever received stead there for about 10 mins with out the 2 employees even knowledge i was there. They were placing a order and could not even say ill be with you in a minute, it was like i was invisible. Took my business across the street to O Reilly as soon i walked in i was greeted with a hello how can I help you. Advance lost my business stay away if you don't feel like your money is good there.

  Tony Sperkowski
4 years ago
What can I say about these guys? I purchased rear brake pads online for my 2015 Sonata and I picked them up and brought home to install and they were wrong. I came back to the store and the manager was very apologetic and said that Hyundai's have multiple parts for the same vehicle. I simply picked the wrong ones. They stated they owned Hyundai's too and understood my frustration. This was a quarter to 9 on a Friday night. I had already disassembled everything so I couldn't get back until the next day which I said was fine. They were upset because the pads wouldn't be in until 1 on Sat. Again...not a problem. Low and behold they gave me a platinum set at a discount price so I could finish the job. It wasn't even their fault. I'm just blown away by that gesture. I've always had good experiences with Advance. I wouldn't go anywhere else. Thanks again guys. If I could give 10 Stars I would. Just wow. Thank you thank you thank you.

  Norbert Langys
3 months ago
They always have what you need.

  Justin Smeja
3 years ago
Waited at the check out for at least 5 minutes, when I asked if anyone was able to check me out it was followed by "you can wait a minute". When the employee came up to the register, I asked him to clarify if he really said "you can wait a minute" and he said "yeah, I'm the only one here and I'm working on a commerical account" I left the products on the counter and left. Number one I was okay waiting a bit longer if needed, all I would have liked was a professional response. Number two, not the way to treat customers. Go to O'Reily Auto Parts across the street, much better customer service.

  Nelida Alanis (Nelly)
3 years ago
Roman was very helpful and nice. He took his time to call around other stores for the parts that I needed for my 2003 Mitsubishi outlander. Although the parts didn't fit my vehicle he was still very polite and kind. I will be making my next purchases with Advance Auto parts the one on McLean.

  Jordan Santiago
a year ago
Roman was a great help finding everything I need very knowledgeable with transmission and best customer service definitely will be going back

  Ankit Patel
2 years ago
Horrible service by some guy named David. Gave attitude as soon as I walked in and had the courage to say his dad owns the store. Will never go back dude needs to be re trained by corporate.

  tiff k
7 years ago
The people working here were helpful but they seemed cocky. Like as if they felt they should be mechanics and know it all about cars, but wouldn't or couldnt help with installing a lightbulb. As a girl, i needed the help. A simple "its against our policy" would have been fine, but all I got was "Nope we cant do that" other than that they helped find what i needed.

  Nate Castaneda
8 years ago
Stopped in on the coldest day of the month and snow falling to get a new battery. They were able to get me the battery and offered to put it in for me. I could have done it myself, but it was so cold I figured why not let them do it if they are offering. Great service.

  Shedrick Duncan II
2 years ago
I purchased lights online. The product said it would fit my vehicle but it didn't. I went here and they got a pair that fit no problem.

  Diego Tecuanapa
a year ago
I got to say, the employee name Jay was tho most helpful and patient with me while searching for my auto parts

  Nato Alvarado
a year ago
Never seem to let me down, and if they don t have the part I need, they keep me posted to when it arrives. Great communication

  Alex Prohaska
10 years ago
My favorite parts store. Always friendly and helpful, when I killed my car down the street from them one of the employees was kind enough to come and give me a jump when he got off his shift. I recommend these guys over the Napa down the street every time.

  Kurtis Moore
3 years ago
Have been exclusively shopping here for years, after today I will no longer step foot in another Advance Auto. My daughter went to buy spark plugs and was treated so rudely by the employees there that she left crying. I ended up having to go to O Reilly Auto Parts across the street and thy were very professional. Never again Advance....

  Dennis Allen
6 years ago
It's a normal parts store, but the guys that work there are really helpful. The only thing I didn't like was that they can't troubleshoot check engine lights anymore, but that's a corporate decision.

  Paul Adeyemo
3 years ago
Nice and great place to buy vehicle parts. Great customer service. They are willing and able to solve customers' problems. I will be buying vehicle parts at AAP.

  Dave Wendt
3 years ago
Not to good with manpower, on hold for over 12 minutes. BUT they had the set of spark plugs I needed when I showed up in person. O'Reilly's across the street did not.

  Jaime Hjelm
5 years ago
Brian is great to work with for commercial accounts. The delivery drivers are top notch!! We like Tim too

  Dan Petschow
2 years ago
Lady was sitting down stocking shelves while people were waiting to check out . finally a lady from the back came and help check out but still didn't have the part I needed there are better places.

  John Tyson
3 years ago
A place can buy your car needs with people that really take time for you as though you was the most important person in the store .

  Nate Cherek
5 years ago
They scanned my OBD for a blinking "check engine" lite in a downpour! They had the needed parts in stock, speedy and helpful staff here!

  R. To.
6 years ago
Good deals buy online pick up in store. I'd give five stars there are bad stores and associates you have to find the right location and the right person

  Kit Wolf
2 years ago
Clean organized store with a friendly and helpful staff. Great location with plenty of parking.

  Frank NITTI C
6 years ago
Brian and Tim Brian and Commercial Tim manager two of the best people I've ever met in the automotive parts industry they know what they're doing they know how to find parts they don't give you the wrong parts