Sherman Dodge Chrysler Jeep RAM

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rudy Mendoza
2 months ago
We highly recommend Sherman Dodge for whoever is interested in purchasing a vehicle. The staff here is very friendly and professional. David and Eric were true professionals and explained all the details on the vehicle. They also worked with us so we could be able to leave the dealership with a new vehicle and were very transparent with the process. We really appreciate their hard work they did for us. Thanks David & Eric, we love our new 2024 Jeep Rubicon 4xe!

  Gilda Josan
a week ago
I had a fantastic experience buying my vehicle from Sherman Dodge.Highly recommend! Sam was great to work with and really went above and beyond to secure our desired car and ensure top quality.It was a pleasure working with Sam and I would highly recommend him.I was very impressed with the quality of the service received from Sherman Dodge.

  Alex Spevak
2 months ago
Get in here and get a DEAL! David and Mike in sales are a no-nonsense team of professionals that will meet or exceed your expectations!! The price, the process, the entire experience - simply excellent!!!

  Richard Garnica
4 weeks ago
I recently bought my dream car a Dodge Challenger thanks to Sam Garner. Sam is really friendly and very helpful. He made it possible to make my dreams of having a Challenger a reality by getting a good trade-in for my old car and getting approved by financing. I recommend speaking to Sam about making your dreams of having a dream car true. Thank you, Sam!3/18/24I went for my first oil change at the service center and the staff and service there was top notch, professional and friendly service. I'll always come back.

  Mustafa
3 months ago
Well, let me just say that I was highly impressed with the professionalism that was displayed. The wait time wasn t long, the service was excellent, and the cost was very fair. I was assisted by a nice young man, Angel Anderson. He was a great help and made me feel at home. He was very informative and had great customer service skills. I felt like my time and presence was valued which isn t too common these days. I just had to write a review and would like to recommend Sherman Dodge to anyone who needs an oil change or any other assistance. Thank you!

  Jennifer Jason
2 weeks ago
We have purchased from Sherman Dodge Skokie more than a few times and we always had a great experience. Sam Garner has helped us each and every time and is always willing to make the process simple and efficient. We always feel like we are in good hands. Without a doubt, we will return for our next purchase!

  Alvin So
a week ago
Terrible. These guy's only want your money and don't even provide assistance that they said they were going to do.I had talked to at least 4 people that said they were going to help me with some specifications of the car i needed but nothing. Over 2 days and 2 different people per day, I got nothing. Not even their "tesla guy" reached out. Nobody helped.I was supposed to drive 30 miles to see them but the car I was requesting to see was sold. Thank god I checked the website before going.Don't waste your time with these guys. They have bad reviews for a reason. They're lazy. Take your money and go elsewhere.

  Adrian Q
2 months ago
Went in yesterday last minute and no appointment And I left with a 2019 Jeep Compass thanks to Christopher M! 10/10 working with him. He knew what options to show me and in my prince range. Thanks for making it easy and simple Chris !

  Ricardo Camacho
2 months ago
Greatly appreciated D4 (Darius) helping me purchase a 2024 Jeep Compass! I was curious about my options and he immediately supported me. He listened to find the perfect vehicle in my mind. He knows how to find what you re looking for and make you a car owner with 15 years of service. He even took his time showing me features of the vehicle after the purchase and making sure I was good to go. The best. Please feel comfortable seeing D4 (Darius) for your next vehicle.

  sspychal
a month ago
Had my jeep serviced. Oil change and tire rotation. The people at the service department we kind and helpful. They were flexible with me when I had to change my appointment time.Only negatives they charge for coffee while you wait and did not wash my vehicle like other dealer service departments have in the past. Overall good experience.

  Lisa Albrecht Cortazar
a month ago
I rented a disability van for my son, and the experience was truly exceptional. Special thanks to the Service Dept. Dave handled the rental and Fawaz showed me special features of the vehicle. People greet you as you come in and as you leave. Great group of people! I highly recommend using their services.

  Rafaela D'Almeida
4 months ago
AMAZING EXPERIENCE! D4 and Mike made my car buying a breeze. They worked with me every step of the way, even having just moved to Chicago! I previously went to another Jeep dealership and was convinced I d never step foot in one again (I even reserved a car on Carvana), but Mike and D4 completely changed my perspective.So so grateful for my brand new 2023 Jeep compass! 10/10 always ask for MIKE & D4!

  Lilia Rosioru
3 months ago
This was a great experience. The salesman was very knowledgeable and took time to explain all our questions; we were amazed by exceptional dedication and high technical expertise. We are very happy with the whole sales process and of course with the car itself (best product compared with what we had before). If you need a car, I highly recommend to go to this place first, and drive away in the vehicle you always dreamed of. Great job for salesman D4 and Sherman Dodge team!

  Jimmy Monticello
3 months ago
Today I had exceptional service with Sherman staff. I had to take my car for repair on Tuesday, they have me a car so I can is until it gets fixed. They made sure I had a car until it got fixed. I was treated very good and I m very happy about it. Special thanks to Dave Dickens and Reggie Steele who helped me without hesitation. They made sure I left happy and also left the doors open for me anytime I have any issues with my car. Thanks Dave and Reggie, you are excellent on making things happen. Very Best Jimmy

  Ilyce Randell
a month ago
I almost didn't go in because I was really skeptical about the price they advertised online. I decided to go after my salesman at a different dealership basically yelled at me, and became very rude when I asked why I wasn't getting any incentives on the 2 door Wrangler I ordered from the factory. I mentioned the one at Sherman was listed with a lot of incentives and he said "it's a scam". So two weeks later when my Jeep was delayed at the factory I contacted Sherman again about that same Jeep. It was still there, but he wouldn't tell me what the out the door was over the phone, and said "that's why they're incentives", that piqued my interest and I had extra time so I went in after work and was shocked because it wasn't a scam and I ended up getting a sport s for over $5000 less that I was paying for crank windows on the stripped down sport. Every single person there was extremely nice, and accommodating. Much better service than the very fancy upscale dealership I usually go to. I don't like rude salespeople and this place was very friendly and definitely treated me like they wanted to sell me a Jeep, as opposed to acting like I owed them something. They saved me over $5000, and I got more options. I had asked about floor mats so the salesman had the all weather ones waiting in the Jeep to surprise me when I came to pick it up the next day. Very glad I decided to go in person because everything worked out perfectly!

  Shannon Ross
a month ago
Went into Sherman dodge today looking to get a bigger car due to us having a new addition to our family met with Ronald and he was wonderful. Made the process smooth and easy I would definitely recommend him to anyone. He made sure we got exactly what we were looking for thank you Ronald !

  Jeff Sturt
3 weeks ago
Brought in my 2023 Jeep Grand Cherokee. The service writer Peter was great. The mechanic James found a problem with the uconnect system. He did an update which took 2 hours. They gave me a free loaner and I came back 3 hours later and the car was ready. Great caring service. Highly recommend

  Felecia PM
a month ago
Sherman dodge is one of the best honest car dealerships out I can honestly say Armando Bulnes have really been patience with me when it came to picking out the vehicle I wanted. Armando and Mike Morris went above and beyond to make sure I was very satisfied! Go see Armando if you need a vehicle they won t disappoint. Staff was very nice and welcoming

  Tee The Libra
3 weeks ago
Amazing service! My dealer was Armando Bulnes! He helped me pick out my Jeep which I was able to walk out with right there and then! 10/10

  Matt Mitchell
a month ago
This review would have been 2 stars were it not for the events of today. I would give zero if possible.For the past two evenings, we have been at Sherman. We were return customers after purchasing a vehicle in 2020. We worked out a deal on Wednesday, then agreed to return on Thursday to sign the paperwork and make a deposit to hold the vehicle. We also agreed to return next week with the rest of the down payment. Our salesperson assured us the agreed-upon deposit amount would HOLD THE VEHICLE.When we arrived on Thursday, we had to remind him of the terms of our agreement. He seemed confused. He went to the finance people and then came back saying that they could not honor our agreement. We asked for the finance manager, who then said it was a "miscommunication". We were offended and angry. We decided to leave.We sent numerous emails to numerous people today and the dealership has gone silent. To use the colloquial, they have completely ghosted us. Zero response.Shady, embarrassing, and insulting. We will not make a third visit to this unprofessional dealership.

  Accuswift Logistics
4 months ago
I recently had the pleasure of interacting with Angel Anderson at Sherman Dodge Dealership, and I cannot express enough how impressed I am with the level of customer service provided. Angel truly went above and beyond to ensure my experience was not only smooth but also memorable.From the moment I walked into the dealership, Angel greeted me with a warm and friendly smile, creating an instant atmosphere of comfort. Their professionalism and dedication to customer satisfaction were evident throughout the entire process.One of the standout qualities of Angel's service was their genuine interest in understanding my needs and preferences. Rather than rushing through the process, Angel took the time to listen attentively to my concerns and questions. This personalized approach made me feel valued as a customer and instilled a sense of confidence in the dealership.What sets Angel apart is his exceptional communication skills. They kept me informed at every stage of the repair process, providing updates on the status of my order and promptly addressing any inquiries I had. This level of transparency and communication significantly contributed to a stress-free experience.In conclusion, Angel at Sherman Dodge Dealership embodies the epitome of outstanding customer service. his warmth, knowledge, and dedication to ensuring customer satisfaction create an exceptional experience. If you need service on your vehicle and want a truly remarkable customer service experience, I highly recommend seeking out Angel at Sherman Dodge Dealership. He has set the bar high for what exemplary customer service should look like in the automotive industry.

  Theresa Daniels
3 months ago
The team at Sherman Dodge is amazing. Great service before and after the sale. I got the car I wanted for my son at a great price. We were in and out of the dealership quickly. No surprises! The General Manager, Alex Kocik was kind and professional. He took the time to make sure we were well taken care of.

  Martell noel
5 months ago
Once again the sales manager Reggie and my favorite salesman armando deliver as always. Feels good to get what i want and to get a great deal. Brand new 2023 Jeep grand cherokee L limited . Great car buying experience with sherman dodge as always

  Gerald Hunley
4 months ago
Wow!!! Sam Garner is absolutely amazing. This is our 3rd time purchasing a vehicle from Sherman Dodge. This is by far our best experience me and my wife. Today we purchased a 2024 Jeep compass. We were able to get out of the 2013 Ford fusion and Sam did an amazing job with this experience. Thank youLucas was amazing as well in Finance department...Also please let me not forget about the Manager Mike thank you as well

  Stephanie Pearson
3 months ago
Impeccable customer service! I haven t had the best experiences when it comes to buying a vehicle, but they knocked it out of the park! They were very thorough in answering my questions and even had the owner Dave come talk to me about different options. He knows a lot about the business and made me feel safe and secure with my purchase. They will definitely have my business for years to come!

  Rudy Kubica
a month ago
Service was second to none. Brought my car into our local oil change shop and was told that one of my outer CV boots was ripped and needed to be replaced. I said I would bring it to Sherman Dodge and see if it was covered under warranty. The serviceman, Eddie Melendez, was more then helpful. He had the technicians look over the whole car and said they would not only replace the boot, but also replace the whole axle assembly just to be safe. The service was fast, friendly and when we noticed some rust starting on one of the door panels, Eddie said he would get me scheduled to have that taken care of and check over the rest of the paint to make sure there were no other problems. Eddie went above and beyond to make sure my car was taken care of. Thank You, Eddie.

  Francisco Sanchez
a month ago
I was so mad that I went over to the Jeep dealership in Skokie, when I live across the street from the one on Western and Peterson. I needed an oil change and the Peterson dealership told me that it would ve taken 4 hours for one and suggested the Skokie location. I called prior and they said the same thing too(remove your promotional signing in your garage door, false advertising) at Peterson location.When I arrived Mike took care of me and explained to me my warranty and talked to me about Jeep Wave, to my surprise, I had a free oil change, tire rotation and one recall he took care of for me. The process was smooth was in and out about an hour. Mike expressed to me that I would have to come back in Sept. Honestly the experience was great and will now be coming to Sherman Jeep and will recommend my Friends and Family to this location

  Julie Buckert
2 months ago
We just purchased our third car from Sherman of Skokie and had another great experience. Will Woods was our sales person and made the process a piece of cake. He is friendly, knowledgeable, positive, enthusiastic, and efficient. Mike Morris assisted with the appraisal of our trade in and was a pleasure to work with. We love our new car! We ll be back again.

  Andrew Brimer
a week ago
Fawaz and Reggie did an outstanding job helping me trade in my 2017 Jeep Wrangler for a new 2024 Jeep Wrangler. I am a longtime customer and service at Sherman Dodge has always been excellent. Fawaz went above and beyond to make this happen and I am grateful for his professionalism, knowledge, kindness and all around awesomeness.

  Ell Cee
5 days ago
I went here march 25th. Sat all day getting the were working with you spill. Had me take a clipboard go out into the lot and pick 6 cars. Came back sat another two hours. The dealer finally offered me a dodge Durango with $2500 down. "Let me pull it out so you can check it out, in the mean time should I start on the paperwork?" Yeah sure I got the money, but let me check out the car first. All of the sudden the dealers switch and my dealer is talking with another client and this new guy is now sitting in front of me talking about bringing rates down and percentages! "So you either need a cosigner or 5-6k down." "So what happened to the other dealer just accepting the previous offer and supposed to be showing me the vehicle after all this time?" I politely requested my Uber home as he was talking. I spent $70 on the Uber there from the east side of Chicago. Then not only that. The original dealer held my driver's license so I didn't notice until I got all the way home. I called the next day about my driver's license on march 26th and was told they are mailed out on Fridays and I should receive it by Monday or Tuesday. It's now April 11th. Still no drivers license. I got a car at another dealership the next day and don't have my driver's license with my new car. I called on today and was told it's not here we don't know. It's little deceptive tactics like this that give dealerships a bad rep. How careless and tacky to hold someone's driver's license or fail to follow up or provide any information confirming such an important item when you were the ones to make the mistake. I honestly feel like they do that in hopes that you will come back! I will definitely be calling the BBB. They will play on your time. They spend more time observing you than trying to get you in a car! A complete waste of time!