Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jesse Lee
2 months ago
It s so much better to shop at this Advance Auto Parts store than getting my wipers and oils from Amazon, I get it faster and at a better price. When I had few questions about my battery they gave be a quick fix with needing to replace the battery.

  Jennifer Brennan
7 months ago
Maria, was SO HELPFUL! I needed to know the specific weight of Synthetic oil for my car. She looked it up and gave me the answer with a smile! She even took me directly to the shelf to help me get the best brand! Excellent customer service! I was in and out on no time!

  Liviu Laurean M.
4 months ago
Plenty of choices on parts at great prices for any type of customer, commercial account like ours: Auto XL Service in Lincolnwood or a regular customer...

  Wasif Khan
6 months ago
very unhelpful, ordered parts in store, was promised it would arrive in 3-5 days. Shipment arrived in over 10 days. Lady on the phone said there s nothing she can do about it and lied to my face that it would arrive in 3-5 days.

  Christopher Sanchez
10 months ago
Great experience yesterday at this amazing advance auto parts. My Camaro battery was due for a replacement, and they were quick to give me a replacement. Not only did they have the battery in stock, but they also installed the battery which took me no more than 10 minutes to get in and out.

  John Larson
4 months ago
If you don't already know what fits your vehicle, the staff will help you find what you need.

  Brittany Carroll
a year ago
I stopped at Advance Auto Parts to check the battery in my car as it was not holding a jump. I ran into the store and was lucky to find Ariel inside. She went above and beyond to get me on my way. Not only did she test to see that my battery was completely drained, she identified 3 battery options that would work for my vehicle and once I chose the battery I wanted she removed the old and installed the new. This was no easy feat as the screws holding the battery in place were totally stuck. She did not let that phase her though and kept working the elbow grease to get them loose. Thank you Ariel for being a total rock star and making my difficult day a little less so!

  Maythem Alshayeb
a year ago
Worst customer experience I ve ever had at any Advanced auto parts store. I was refused service at that store. The store manager refused to offer me an online order return that I was picked up two days ago. Instead I was instructed by the manager to go to a different store to return my order when it s clearly in the return policy that an online order can be returned to any advance auto parts store.

  Nan Garc
2 years ago
These guys are Awesome! I went to another shop and they did not have my filter so I call this location and not only did they have it but Rob was able to find my car paint color so I could do touch ups! Every guy asked me if I needed help and found items I needed. Because customer service was so good, I also bought wax and compound. Thank you Rob!

  Tom Klonoski
9 months ago
The staff here has always been friendly and helpful to me. They have a good selection for a neighborhood shop.

  Judy DeBatty
2 years ago
Had a bad battery. Towed our car to our mechanic. Called Advanced in Glendale Heights and they found the battery to be under warranty. He stated the battery needed to be returned. I notice that there was an advanced real close to my mechanic. I called that store and spoke to Maria. She verified with Gendale heights and said we could bring battery there to exchange.Our mechanic was so nice he said he go and exchange for us. He Got to advanced in Skokie and maria was off, since it was next day. The manager Rob told my mechanic he could not exchange . He said the person buying battery had to be present.I called Rob and i told him what Maria had said and he said she was off and he could not verify with her. Long story short he would not help. So i had to leave work in carol stream drive to skokie get battery drive to Glendale height exchage then drive all way back to Skokie to mechanic to put battery in.Not a customer service helpful store in Skokie.. Rob was not helpful or even apologetic.. We already had to have car towed now all the extra Drama for a 1.5 old battery that was warranted for 3 years.. Very disappointed.. please think twice before using Skokie advanced auto with Rob the manager...

  Kristina Nagera
4 years ago
Amazing people work there who really care about their customers. Especially huge thank you to Luis who saved my life and helped to change light bulb in my baby Fiat. It would take me forever to figure it out but he did it in 1 minute. Best of the best.

  Joe Carter
9 years ago
I love the fact that these guys are walking distance from my house! I've been here quite a few times since I tend to do some very minor car work on my own (oil, filters, etc), nothing big or fancy. As soon as you walk into the store, you're greeted by friendly employees that are more than willing to help you. They have never came across being annoyed or that they didn't want to help, it's the very opposite which is very unusual. The store is also well kept, clean, organized, with plenty of inventory. Last time I was here, it was cold, raining, and one of the employees didn't hesitate for one second to step out of the store, and help me change a filter that I was having problems with. Friendly, clean, organized, helpful store? I'm sold!From all the car stores that I could go to, I will certainly continue to visit this specific store!

  Bart Cajun
a year ago
Great customer service, clean and organized store, and the manager Cherie went above and beyond with great customer service to the customers and myself and was a big help I really appreciate everything and thank you again!

  Abonitaa
4 years ago
Went in on March 7th to have my battery replaced. A young man came out to replace it for me. He swapped them out and when he went to connect it my alarm went off. He took off the battery, wiped it off, then put it back in. (Same way as the first try) He told me to turn on my car and when I did the car ran, but I had no lights on my dash and my radio wasn t on. I also had to MANUALLY put my car in reverse. He plugged in my old battery, because his boss thought maybe they had a bad battery.( this time my battery was flipped around; different from the first time he replaced the battery) It ended up being that he put the new battery on in reverse the first time. They called a shop who came to test fuses and said I needed some replaced and it s possible that he blew my PCM. So i drove to their shop and they replaced a few of my fuses. They got the car back to, what seemed like , normal. (Mind you I m still running my old battery after my fuses were replaced) On March 9th the manager reimbursed me for my new battery and I was able to pick up one at a different location , because they no longer had the one I wanted; which was fine. I got my battery changed finally that day. Come March 14th and I had just got off work and wanted to stop and grab some food at Wendy s. I parked in a spot and went about enjoying my lunch. 12-15 minutes into eating and my car surges. I freak out and try waiting to see if something happens again. A minute or so after and my car looses all power. I remove my key and stick it back in to see if it ll turn on; nothing. I m sitting in my car for about an hour more or less at this point and I hear my CD player skipping as if it s trying to change. I put my key back in and the car turns on. I drive it back to the shop who replaced my fuses and changed my battery and they say it s most likely my alternator, because when the young man put my battery in reverse he made my alternator spin in reverse causing it to surge. Advanced paid for the alternator and I had to pay labor. So now I have a few new fuses, a new battery (which is put on correctly) and a new alternator. Now, March 18th I went to visit my boyfriend at work to have lunch together. We re sitting across the street from his job and AGAIN my car surges a couple times and shuts off completely. Now we re thinking he did fry my PCM when the battery was installed in reverse. We had to jump my car and drive straight home, because the manager at Advanced claims he has no more control and I have to call customer service. (I have already) now I have to wait 24-48 hours just to hear from them. Which I also understand, because everyone is working from home due to the virus. It s just very upsetting that I have to go through all this. I never even got an apology from the young man! Which is way more disrespectful in my eyes. Anyways, I hope he learned his lesson, because I learned mine: DON T LET ANYONE TOUCH YOUR CAR EVEN IF OFFERED AS A COURTESY.

  Mike
10 years ago
Was was in the neighborhood doing some shopping and my turn signal bulb on my porsche cayenne went bad. I called every store around and no one had it in stock. I finally saw advanced and drove right in. Mike was awesome! Helped me find the bulb and also let me use his wrench set to remove my light and install my bulb... Talk about service, ill be sure to be back! Thanks Mike!

  Daye Williamson
5 years ago
They were nice enough to put my wiper blades on the car for me since it's a new car, I hadn't done it before. However, when the cashier was quoting me prices on the blades, I asked if that was the price per pair and he said yes. When I selected the pair and went to pay, the total was higher than discussed. When I asked, he gave some explanation about how the one Blade cost this and the second one was blah blah. I said "when I asked you if that was the price per pair, you said yes." He didn't apologize for the mistake, clearly couldn't answer the question and just made up the answer. A little ridiculous if you ask me.

  Andy Lehmann
6 years ago
Love advance auto parts! You can't hardly beat their prices when you use the online promo codes. Don't just walk in, but it online (even if that means in your car or while standing in the store) using a promo code. With the promo code (Google advance auto promo code) you can get the parts for about the same as the best online parts stores, except you get the part NOW! No more waiting for shipping. YAY for instant gratification, especially if it means I can get to work tomorrow and save cash!!

  Margaret Al-Qassas
4 years ago
My daughter was in your store this afternoon because her check engine light was on and an employee commented "so you couldn't just stay home?" She's a NURSE and needs a functional car. Shame on you! Also, he didn't practice proper distancing...

  Rajat Dawar
2 years ago
The prices on the shelves do not match the receipts. The manager said that there are old prices on the shelves. They refused to honor the shelf prices.

  Tatyana Cruz
3 years ago
I went in due to a check engine light on my dashboard and they told me they cannot help me due to covid 19 however no employee was taking extra precautions with ppe. No gloves or no masks and are still open during the pandemic.

  Aaron K
3 years ago
Horrible customer service, waited in line for half hour, I was the only person in the store .2 employees were on the computer completely ignoring me.I will never go to advanced auto parts ever again.

  Gabby B
5 years ago
Very good customer service. Patient and knowledgeble. I was going back and forth and the associate helped me through my decision in regards to purchase.

  Shammakh Al-Mou'Affa
3 months ago
Thank you Eli and member's

  osman syed
a year ago
Marked price was 10$ and trying to charge me 66$ for seat covers.

  Carlos Stroubler
6 years ago
The team is friendly and knowledgeable. Carlos the store manager is always there and his team provides great customer service.

  Matthew Izenstark
5 years ago
Needed a battery for my Ford explorer. They helped me change it. I forgot my money at home and they were nice enough to help me with that too. I'm an idiot but they couldn't help with that.

  E Grim
2 years ago
Very friendly staffGreat decision to change my battery here

  Thomas Sackwell
7 years ago
Not bad for a corporate owned parts store, the whole staff is accommodating and nice and the selection is good too

  Glen O.
7 years ago
Best Auto store ever. Carlos always finds my parts and gets it right the first time. My go to auto parts store.