Schaumburg Toyota Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nancy Ann
3 weeks ago
As soon as I pulled into the service area, the staff was there to greet me. They were kind and professional and listened to what my concerns were, and put me at ease immediately.They assured me that my vehicle would be taken care of immediately and they would stay in contact with me.The process to get the rental car was quick and easy and they pulled the car up before I even knew it. Helped me transfer my few belongings into it and even explained a couple of the features I might not have known about. I drove away feeling very confident that I was leaving my vehicle in good hands and that they provided me with a wonderfuland safe vehicle to go home in, while mine was being looked over thoroughly and fixed. I highly recommend Schaumburg Toyota, not just for their outstanding customer service staff and crew, but also for the quality of their vehicles they have provided me in the past. By the way I love the new RAV4 rental I'm driving, amazing vehicle!

  Judy Hays
a month ago
I have used Schaumburg Toyota Service department for many years and won't consider going anywhere else. In every encounter I've had--regular maintance as well as unexpected issues--I have been given excellent advice and a fair price for the work. My most recent experience was with Jim C. who went out of his way to be sure I was kept informed regarding my repair and my insurance. He regularly checked in with me by phone as well as email so that I could monitor the situation. If you own a Toyota, you can be sure you'll get the best possible service at Schaumburg Toyota.

  Jerico Del Rio
4 months ago
I had my 2013 Toyota FJ Cruiser Trail Teams serviced by Steve Lowell and Rudy and had an amazing job for doing my brake system and entire lube change. Now my FJ Cruiser is as pristine as ever. Highly recommended for your Toyota s service needs!

  Jacek Swidnicki
2 months ago
I really appreciate your service, During my last visit I experienced valuable help from Gold Team Service Manager"EZ" Ortega. He was very respectful and gave me some tips about future service requirements for my car including the cost of them.It was the second time I had a pleasure to have service done with the same manager. I can only praise his candor ,conduct and professionalism during both encounters. Thus ,I thank you for your great service. You can be proud of having in your staff "OZ" Ortega.

  Linda Koch
2 weeks ago
Service here has always been great. They are diligent and do excellent work. I've always had my car returned within the time they committed. Excellent!

  Nathan T
3 weeks ago
High priced but good service with providing a loaner car.Would recommend talking to Steve and Jamie if you have any questions on maintenance. They are more than willing to help and knowledgeable on any questions you have on servicing your Toyota.

  Daniel Yoon
4 months ago
I was told about the 3% credit card service charge at the time of payment which was a bit letdown. It would have been better that I was informed when the service was written so that I can make a informed decision. I just read someone else's review about the engine oil change not done because they thought that it was not required, but it sounded liked they still charged the customer for engine oil change. I feel that I may have the same situation because I realized that I did not have to change it because I checked the next oil schedule wrong. They probably noticed that the oil was in pretty good condition.

  Master Bruce A Jones
a week ago
I have been buying trucks and cars for myself and my wife from Schaumburg Toyota for over 20 years I would never consider buying anywhere else from sales to service are great as long as Mike cougar is there it will always stay this way

  Marlene Wagner
4 months ago
I was very pleased with the quality of your service department. Any additional work needed was not performed without my approval. Your technicians do a great job, especially Rafael Sanchez. I am consistently impressed by the caliber of your staff.

  Najeeb Ullah
4 months ago
Came last week for an oil change. I asked them to let me know if the tire needs to be replaced as I am going on a road trip in a few days. I came back when my car was ready and asked them if all is good with the car, and the guy looked around and said yes. As I'm paying at the pay desk, I ask for a copy of my inspection sheet, and the cashier tells me to get it from the tech specialist I spoke to earlier. I go back there, and the specialist tells me that they didn't even check anything, so nothing was filled out! They did take the car back in and inspected it, but I'm surprised they would tell me my car is 100% good when they didn't even check it. When the inspection was finished, they did find out that I would need to change my tires soon.

  Gigi Gerlee
5 months ago
They deserve not even 1 star. I am customer with them for the last 5 years. I do my scheduled service only with them for the whole time. Before my warranty expires I was hearing some unusual noise asked them to do the inspection.They were like we did even multiple mechanics did the inspection. But found nothing wrong. I was hearing the noise but they just ignored me and joked on me when I was still covered.Now once my warranty expires they found the fail and told me to replace the transmission and pay over $7000 for that They just waited my warranty went out I would not suggest them!!! Caution, do not get service from them. They will just play around and joking on you until your warranty expires. Once it expire they will find the fails in your vehicle VERY DISAPPOINTED

  Suresh Babu
a month ago
Schaumburg Toyota is customer-oriented. Steve Lowell is a delight to deal with. He's polite, friendly, caring, detail-oriented, and thorough in what he does. Perhaps, he's the reason why I keep bringing my 13+ year old Venza for all maintenance work to this dealership.

  Janusz Steliga
2 months ago
It was my First Time buying a car from Schaumburg toyota . My spa e person Darek Gniadek is The jest sales person I ever had. He World so hard to get me the detal I wanted and at no point pressuured me.I flet very comfortable going through the purchasing process with him. Definitely recommend him if you want your purchase to be smooth.

  Brian Gordon
a month ago
Needed a scheduled service and went in on Saturday morning and was taken care of of quickly. Pulled in and Sean greeted me right away and I was back on the road quickly.

  Suzanne Kulasek
4 months ago
I always request Patrick Jost as my Service Advisor.As usual, my experience was positive with Patrick. Service was provided professionally and efficiently. Also, good advice was given on the care of my aging car.

  Eric Bernath
3 months ago
Ever since they built the new building, prices have skyrocketed (even before covid) and service has plummeted. Don't even get me started on teh $4k pRO-TAC Protection And service Package. what a joke.

  Mel C
5 months ago
I came here for a low tire and had to buy a new one as the nail was too close to the sidewall. The prices are usually very high and they only carry 1 type of tire in stock for me. The service is good but they never dry the cars completely after barely washing them. I guess it's hard to complain since it is a complimentary service which makes sense for what you end up paying. Also the tire sale ended in October and they didn't have for November which is unusual as tires should be starting to sell alot more now for winter months. Perhaps making you pay more is their price strategy.

  DRX Life
10 months ago
Went in for an oil change. Asked for an oil change. then they finished so I went home. Then I checked under the hood and found out that they didn't do an oil change, so I came back. They told me, "MOST PEOPLE ASK FOR AN OIL CHANGE BUT THE CAR DOESN'T NEED AN OIL CHANGE. SO WE DON'T DO AN OIL CHANGE" but they didn't tell me that. so I went home knowing I did my oil change.Be ware people, you might not get what you asked for.Also when I went back. they did a poor job. and leave marks of oil and fingers all over.

  Russell John
2 months ago
EZ Ortega was very helpful. Genuinely cared about my experience. Your service department is the best in the area.

  John Thomas (JTWags)
5 months ago
Nice to have a dealer with a dedicated service writer for the GR Supra MKV who understands the platform and the owners.Services: General repairs & maintenance, Vehicle InspectionServices: General repairs & maintenance, Vehicle Inspection

  Lance Nyborg
2 months ago
I got an oil change and tune up. Everything went smoothly. For repairs on my Sienna, I will only go through the dealer.

  bill rojek
2 months ago
Great service. Bart always explains what needs to be done, and has it completed in a timely manner. I have only had my Tacoma serviced at the Schaumburg location since I purchased it.Service: General repairs & maintenanceService: General repairs & maintenance

  k sederberg
3 months ago
I showed up without appt., and car was serviced right away...very quickly and courteously. Great professional quality service. Thank you

  HarmonicCity
a month ago
I've been getting my car serviced here since I bought it 10 years ago. Love the staff here and being able to book an appointment online is convenient

  Debbie Booth
8 months ago
Good service. Definitely don't go the extra mile, as now I've gotten my car, so nothing more to sell me. 3 different people had no idea how to help me with something I needed to know, was told to ask someone else. If I had asked the day I bought the car, 10 people would have ran around till they found the answer. Other than that, they did great service on my vehicle, and a nice car wash.

  Alexander Parafina
5 months ago
I brought my car for maintenance last Tuesday, October 31st. I went inside the service center and everything was easy. The mechanics at Toyota Schaumburg were nice and accommodating.Service: General repairs & maintenanceService: General repairs & maintenance

  Josey Led
3 months ago
they always are quick and take care of all our needs at Schaumburg toyota. We appreciate the reminders we get from them and the service specials they offer

  L M
a month ago
Great service. Bart has all customer's skills needed for his job. Thank you.

  Michael Bernstein
3 weeks ago
Prompt, professional, friendly staff took care of my car needs with no problems whatsoever. Thank you!!

  Danny S
3 months ago
Went a little late on a Saturday for an oil change. Advisor was cool and got me in and out, pdq. Big fan of Schaumburg Toyota sales and service!