Patrick Auto Body & Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  karthikeyan Subramaniyam
11 months ago
Left a i3 front with front bumper and hood damagethey called me and informed that it s beyond repairs which is totally understandable but they broke the windshield and it s missing one of the side panel. Honestly they were all intact when it was dropped for service. I have all the proof and you left the estimates in the car and Iam suingTotally irresponsible, please avoid this place at all cost

  D M (Just the facts)
6 months ago
I m not certain how this company is a certified BMW anything. Their only concern is making money and charging insurance companies for additional items. Their repair work left my vehicle worse than when I brought it in, very poor workmanship and even the general manager Gary wants to point fingers and not assist with a proper solution for the work they have warranty on. I brought my BMW X5 in do perform some repairs recommended by insurance, it took me 3 weeks to get my vehicle back and still did a poor job. I definitely would not recommend these scammers for any work on a BMW, not even to work on a KIA! They don t know how to properly install a basic cover for the door handle without having the LED light sticking out. When I brought it to Gary s attention, he told me how do I know that it wasn t like that before? Very unprofessional, he never even properly looked at it. My hope is that BMW pulls their certification for very poor workmanship.Service: Body & Trim

  Gilbert Furst
4 months ago
My car repairs at Patrick Auto Body & Collision Center were perfect. The front staff were helpful, courteous, and professional. They knew what was happening and provided any information I needed. My car was returned in amazing condition: the interior and exterior were cleaned and spotless, and the repairs were completed and thorough. I would absolutely recommend the Patrick Auto Body & Collision Center to my family and friends!

  Bo Yeon Bartilotta
2 years ago
I got rear ended, called BMW roadside assistance and got connected to this auto shop. Even though I live an hour from Schaumburg, I trusted them and let them handle the repair since they were BMW certified . A week later, when I picked up the car and pulled into the gas station to fill up the tank, I noticed that the front bumper wasnt pushed in. I called them right away, and they could say to me was that their tech left at 3 PM and they work only during the week, in which I am unable to bring my car in for them to look at it. My work hours overlap with theirs, and I can only bring it on the weekend but thats not an option. Now what do I do?How is this work worth more than $4k?They didnt even bother to make sure all the parts were pushed in. This is very frustrating and unprofessional.Service: Body & Trim

  Nancy Coleman
2 months ago
Rose in the office is kind and helpful. Work was done early and they have a great partnership with Enterprise if you need a rental. All and all great service.

  Michael Stocker
3 months ago
I was dinged in a parking lot. They did a complete job fixing my dents and went the extra mile verifying the insurance quote. Found other related damage and worked with the insurance to get the job done right.

  Carrie Thiergart
a year ago
I was in a car accident several months ago, and the front end of my then new 2022 BMW X3 was severely damaged - over $22,000 in damage - and was considered not driveable. No other BMW repair center in the Chicago or Wisconsin area could get me in sooner than 4 months for the repairs, but Anna at Patrick was able to have my car towed to Patrick right away, and although the parts took a few weeks to come in (which is normal - they got brand new BMW parts way faster than I expected) I had my car back in less than 6 weeks, and it looks as good as new. Anna was wonderful at communicating the progress with me throughout the entire process, and also was my advocate when dealing with the insurance company of the driver who hit me. The insurance company tried to convince me to get my car repaired at a chain collision center and towed by a sub-par towing company, which I refused to do since I had a brand new BMW; Anna communicated with the insurance company directly and was able to make sure my car was towed by their towing company so it would arrive quickly and safely. I am very happy that Anna was able to get my car in so quickly and I am very impressed with their work. Thank you Anna and Patrick Collision Center - I"m SO happy to have my car back!Services: Painting, Body & Trim

  Karen Bradfield
6 months ago
I have never been disappointed from the first day of walking into the dealership! They call to make sure I m satisfied with my purchase and if I need help with anything or lead me in the right direction and they fixed my truck perfect from where someone backed into it

  Gerry Tolentino
a year ago
I was told that the work on my car to fix the dent on passenger side fender would take 5 days. However, it ended up being 21 days. I was told that they had a lot of cars to work on and some other technical problems- just excuses. They need to do a better job with scheduling the work. Seems they asked me to bring my car in too early. The car rental coverage on my insurance was just about to be exhausted when the job was finally completed. There was additional cost on rental car and additional wait time that could have been avoided.Services: Painting, Body & Trim

  Subhash C
10 months ago
These guys are a joke. It took them 10 weeks to get the bumper replaced and driver door. Excuses after excuses stating the doors were damaged in transit and it was the 4th door that made it damage proof. I would seriously not recommend coming here.Anna or Ana the lady at Volvo was very helpful keeping us informed weekly but her attitude changed after a few weeks

  Joan Knopp
a year ago
I took my vehicle to have body repaired from an auto accident. I cannot say enough about the profound quality of their work and the efficiency, care and timely manner in which this was handled. Everything was taken care of even the rental car and it s return. I highly recommend Patrick Auto Body !

  Richard Glessner
a year ago
I needed some minor cosmetic work done on my Jaguar's front bumper, in addition I wanted to have the leaper hood ornament installed on the car, which was technically not available for my model. Gary was nothing short of professional, the Jaguar technician came out, we looked at the car and he said "I can do it" - which were the words I wanted to hear. Scheduled the work, left my car in their care and picked up my car on time when promised and to my absolute amazement, the car was done far better than what i was expecting. I am so pleased with the way it turned out, I cannot say enough good things about the quality, the service, everything, excellent in every aspect from start to finish..... Thank you...Services: Painting, Body & Trim

  Smo Borgus
4 years ago
2-3 day estimate/job took 6 days. It was a small scrape that I would ignore if they other guy wasn't paying. They had the highest estimate by far, and again, I'm not paying, so why not. It's the Cadillac place has to be good. Extremely poor communication. Multiple calls. Call you back in 5 minutes, 2 hours later I call... Sorry forgot. Twice. My first update on the car came thru when I got home with the car already done. Happy I didn't get the rental insurance, that alone would be $100 out of pocket. Great place if you looking to test out a rental for a few weeks.

  Collin Williams
2 years ago
The worst. Drove out to Schaumburg to get an estimate for some simple panel realignments and a fog light replacement. They set my appointment for over a month out. I was told the appointment would take 4 hours so I limited my work schedule for the appointment day and brought my computer and phone with me to work from their space. I was told the morning of that they would likely need to keep my car overnight. They asked whether I had made arrangements for a rental or a ride back home (which is in the city, about 30 minutes away if there is no traffic). Obviously, I had not because I was told the appointment would only take four hours. I was then told that they didn't have the part (the fog light). It hadn't arrived due to "weather" even though it only start snowing that morning and all the roads were completely clear. Worse, no one called me to tell me the part hadn't arrived. I had to cart out to Schaumburg when a call would have saved me an hour round trip. Now my car is still not fixed and I wasted a month expecting this place was capable. Do NOT bring your car here.Service: Body & Trim

  Cheyenne Parker
5 years ago
Very long story short, this was the worst customer service and communication I have ever received. I turned my car in on a Monday and was initially told that it would take approximately 9-10 days to fix my car. I had not heard from or been updated by the collision center by the following Tuesday and called to see when I could pick my car up that week (anticipating it to be Thursday or Friday like initially discussed). During that call I was told that the process had been delayed and that they were waiting on my insurance company to approve the supplement request so I would probably have to wait until the Monday if the approval went through the following day. I then decided to give my insurance company a call and ask what had been taking so long, only to find out that they had not received anything from the collision center yet. As a result, I called the collision center back and was told that they had been waiting on their technician to look at the car and that was why it took them so long to get the supplement request to the insurance (side note: my car was returned to me with the check engine light on, so not quite sure what the technician looked at). I called the insurance company back and they noted they received the supplement 10min prior to our second call (after my first call with the collision center). My insurance company called me within 24hours to inform me the supplement had been approved.Thinking everything was in place I didn't call the collision center back until Friday morning to see if I could pick the car up that day or Monday. I ended up having to leave a voicemail, which was only returned on Monday morning telling me Tuesday or Wednesday would be when I could pick up my car. I again never received an update so called on Tuesday to see if I could pick up my car. The mechanic working on my car was not there, and as a result I was put in contact with someone who told me that my file now said Friday was the expected date. After having enough, I requested to speak to the manager who apologized for the poor communication, that they would try to get the car back to me ASAP, and give me an update the following day. No one called me the following day, so I waited until 3:30pm to call them and ask for an update. They ensured me they would try their best to get it to me by Thursday.I finally did end up getting the car on Thursday and was finally called with the update that morning that it would be expected to be completed, and then again when it actually was completed.Over all, I was very disappointed. I do understand that the initial time quoted to me is not always the guarantee but based on the damage done to my car, I do not believe the time it took to fix was reasonable. Other than the fact my check engine light was on when the car was returned to me, the body work was great quality and they valet cleaned my car to the point it felt brand new, which I really appreciated. Unfortunately, I can't say I will be returning or recommending to a friend.

  Victoria Schweiger
3 years ago
Update from 8/31My car was returned and driven to the city after speaking to the manager. Things looked great except 1) my parking stickers were removed and now I can t legally park on the street until I get them replaced. 2) the product stickers were left on the windshield which require removal with some sort of agent that removes adhesive 3) my drivers side mirror is not adjustable as it was before the repairs. Just more time wasted with this company. -Patrick Collision pf Schamburg has had my car in their repair shop for over a month. For the past 15 days they have claimed my repairs would be completed in a few days. They have given me three different days when they have expected the car to be completed only to push the date out by another 3-4 days. It took them a week to even provide which services the car would need. The are so unprofessional and can not adequately scope the timeline or statement of work. My insurance provided an estimate which they went over budget by over $2k. When I have reminded them that they promised my car to be completed by whatever first date they gave me, they first blame other vendors and then they say they need the time to make sure the car is up to Mini standards. They seem to have no ability to predict how long repairs take and then claim quality will suffer if they were to deliver on time. I have no idea how a business can operate like this? I feel like I am being backed into a corner! If I ask that my repairs take a reasonable amount of time which they promised, I ll receive a poorly repaired car. I have brought my car here 3 times because it s next to the mini dealship and it s certified. Never again, each time I ve experienced enormous delays. This is just ridiculous.Services: Painting, Body & Trim, Auto windshield replacement

  Steve Somogyi
5 years ago
Tim Odachowski and his team did a fantastic job on my truck. It looks better than the day I bought it. The customer service was outstanding. They had answers for all of my questions and I also received numerous updates on the progress of their work. Overall I couldn t be happier with the outcome. The truck was done when they said it would be and when I picked it up it was spotless inside and out. I highly recommend Patrick BMW if you ever need a collision center.

  Karen Conner
2 years ago
Patrick has an awesome team that delivered my car looking brand new again after a tree fell on it. I would recommend them to anyone! Communication was excellent and they delivered the car sooner than expected even with all the Covid delays from the manufacturer. Thank you so much!Services: Body & Trim, Auto rear window replacement, Auto windshield replacementServices: Body & Trim, Auto rear window replacement, Auto windshield replacement

  Jeff Berg
2 weeks ago
Wonderful people to do business with.car was done on time and was delivered

  Afroz Hafeez
2 months ago
Great service received. Supportive through understanding issues! Would recommend!

  Vanessa Bloomer
4 years ago
I have been hesitant to write this review for quite some time now, in fear of making my situation with Patrick Collision Center worse. On March 22nd 2019, 3 weeks after I had my daughter, I was hit while driving my Cadillac that I lease from Patrick Cadillac. Thankfully, the only that was hurt was my vehicle. I shouldn t say thankfully because, since then my car remains at the collision center. My daughter just turned 5 months old!During the past 4.5 months, we have been told everything under the sun about why we still do not have our vehicle. First it was a part that was on back order, then it was a paint issue, then it was an assembly issue. Finally, my boyfriend and I had had enough of the excuses and went to Patrick Cadillac to see if we could get out of our lease and into another vehicle. Patrick Cadillac s response was to get us into another Cadillac that was $200 more than we currently pay. Luckily, we got a call from the collision center that our car would be ready at the end of the week. That was six weeks ago and we still do not have our vehicle. I have been contacting the collision center every week since then and continually get the same response that our car will be ready by the end of the week. Latest, the beginning of next week.At this point, we have exhausted all of our resources trying to get our car back. We went into Patrick Cadillac today to see again, if we could get out of our lease and into another vehicle. And again, their response was to offer another Cadillac that was more expensive but this time, we would need to put $5000 down in order to get the car. We can not afford that. Did I mention that we are still paying $450 a month for a car we do not have?Today, I was told that there is yet another part back order and there is no eta to get the part or have our vehicle back to us.I have called Cadillac customer service multiple time, contacted the insurance company, visited and called both the Patrick Cadillac and the collision center to no avail. So, now I m turning to social media. If you have any tips of how to best handle this situation, please let me know. Although, it pains me to continue to waste energy on this situation, I will continue to call and write everyone until this is rectified. Wish me luck that this all comes to an end soon!

  Eva deryabin
4 years ago
I wrote a review a bad review on my old account for Patrick Collision center About two years ago on Lucymeltravel account. Well I didn t know they responded to me, well after I saw it I contacted them after it s been 2yrs and spoke to the manager, it just showed me how professional and serious about their business. After some digging in my old repair file and insurance info, they wanted to make it right. Now that we have moved to Florida how will this work. Well I found an amazing body repair shop here and they worked it out with them to fix that was needed. Patrick Collision center was so professional and understanding, they had it repaired and paid for the full repair themselves. What a class act!!! Truly a professional outstanding body shop in Illinois. I was so wrong about them... Vice to people that ever have any problem with any repair shop call them tell them the problem work it out before you move don t lose faith give them a chance to fix what was not properly done or was overlooked. Thanks a lot Patrick collision center I m grateful and thankful!

  Joseph Crocello
4 years ago
Edit: after sending me to their "collision center for a "wet sand and buff" it has come to my knowledge the car was re painted almost completely while they had it without my consent! I called and asked to speak to the GM and was told he would call. He had the gentleman that sold me the car call me and ask questions about the situation. And he stated I would receive a call back. NEVER GOT THE CALL. Having a brand new car with 4250 miles on it repainted is a joke. The value has diminished completely. Plus the GM VICTOR won't even call me. I warn you do not go here.Had car for 3 weeks for paint work. Then they lost my phone number. The "buffing work" left holograms and trails all over my car. The paint looks worse then when I brought it in. The manager said he'd wax it. Lol that's not gonna fix the issue. They do horrible work and would not recommend. Their horrible buff job will cost me easily 1k to fix that I will have to take out of my 401k to get. Now my car needs a full paint correction when it has 3000 miles on it. They have in experience people working on very expensive cars. After my vehicle is done correctly elsewhere, you bet my lawyer will be calling. I brought my car to several places after and every place I took it to laughed at their work and couldnt believe they would even return a car in this condition.

  MJ G
6 years ago
I am completely satisfied with the restoration of my new car and the professional, friendly, communicative manner by the Manager Tim and his friendly staff. They texted up to date progress reports throughout the week. So relieved to have found Patrick Collision Center in Schaumburg. My car is pristine thanks to Tim and his team!!

  Elizabeth Todd-Middleditch
3 years ago
My 2017 custom made Mini Cooper S was rear ended by a large moving van on June 8th 2020 and I brought it to the Patrick Collision Center as I had purchased it new from Patrick Mini in Schaumburg and have always been impressed by the Sales and Service customer service in the past. I was treated with respect, concern and total understanding of my anxiety that my beloved car would ever look perfect again and Anna assured me she would take care of everything and restore the vehicle to it s original condition. Anna Lynn, Estimator/Consultant at Patrick Collision Center Schaumburg handled all the insurance claim process and communicated with me every couple of days as to the progress of the repair and was professional and a pleasure to work with. Anna also was true to her word and I couldn t be happier with how my Mini looked and drives after the repair was completed. I highly recommend Patrick Collision Center in Schaumburg, Anna Lynn and the team of technical staff who did an excellent job!

  BeHonest
4 years ago
Horrible experience repairing my car here. From the extremely long time it took (6 weeks to fix a bumper) to the poor quality of work, to the horrible customer service. Their staff, especially Tim Odachowski, have no respect for the customer s time or concerns, complete lack of respect or communication. I have had an open issue i have been trying to have them correct for over a year now which they verbally agreed to correct under their lifetime warranty for repairs but fail to own up to....what a nightmare. If you have a BMW, please go elsewhere. The service here is not up to par with BMW and this should not be a BMW certified facility. Any other shop would be better than this.

  MANJU TEKCHANDANI
9 years ago
Terrible. My recent experience with the BMW certified collision center at Schaumburg was unfriendly, unexpected and unprofessional. I called them on Thursday 09/04 to make an appointment to estimate the repair cost for the damages on my car and specified on the call that the damages are results of the accident I had; the lady from the collision center asked me to come over on Saturday(09/06) for the estimation. She didn't ask me any other details like my insurance details. I drove 20 miles to get there and then the lady representative at the center asked my insurance company. After I told her that I have Allstate Insurance, the lady replied that the person who deals with Allstate doesn t work on Saturdays so estimation can t be done. She asked me to come again on Monday 09/08. I then questioned her that I could and should have been informed the same when I called on Thursday so I would have planned accordingly instead of wasting all my Saturday morning to get at the collision center.Instead of a polite reply to make the situation better and being supportive, the lady rudely replied that I could have informed her about my insurance in advance. I was surprised by such a comment from her; how would I know that there are different people for different insurance companies and the person at the collision center dealing with Allstate doesn t work on Saturdays. I didn t just show up there, I did call them beforehand to ask what day I can come in there.At the end, she asked with the raised voice if I would want to come back on Monday or not. I wonder if it is actually how all the customers are treated.

  tom woznicki
6 months ago
The people were very easy to work with and kept me informed about the status of my carService: PaintingService: Painting

  Tracy Z
10 years ago
Brought my Cadillac to Patrick BMW Collision in Schaumburg after an accident and cannot say enough great things about the service I received. Don Kuhlmey and his staff went above and beyond in keeping me informed and up to date during the whole process. My car looked perfect and I was pleasantly surprised that it was also detailed inside and out to showroom quality. Also the in-house Enterprise made it so convenient to pick up and return my rental car.

  Kevin Corbett
5 years ago
Poor customer service, body work OK.Started off as a happy customer; until I placed two unreturned voicemails to the estimator for an update.It wasn t until my insurance company phoned me to let me know the car was ready for pickup.The body work was good, but not great. There are several bubbles in the clear coat....Instead of asking the customer to respond to you, maybe reach out to them?