Napleton Lincoln of Schaumburg Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Will Robertson
6 months ago
Top down this is an excellent staff. They listened when needed, explained when appropriate, and delivered on every promise. I bought a certified used car here and I'm here to recommend the experience to anyone in the market.And a special shout-out to Payton in Sales. Genuine, gregarious, and willing to walk the extra mile.

  syed sarwar
4 months ago
Worst dealership in town. They will sell you a car which is not at their dealership then forget to call you next day to come and check the vehicle. Took me 4 days to get a car. Very unprofessional. Must visit if you want to buy a new car with bad experience?

  Carl Saucier
10 months ago
Ever since my vehichle purchase from Bob Rohrman Lincoln, there service has been outstanding in maintaining my Lincoln Navigators overall vehicle health & performance. Thanks to Vinny F & his service team, Carl S.

  Garrel Behrends II
3 years ago
I had a flat tire. They were able to fix it the same day and honor my warranty. This is a great place! Thanks for being so great!

  L. J
3 weeks ago
Schaumburg Lincoln customer service is amazing, Dave the manager in service really go out his way to make sure the customers are satisfy, I really appreciate Dave professionalism, Thank you,

  Taiwo Ajumobi
5 months ago
From friendly and professional service advisors to time definite service appointment,. Bob Rohrman Lincoln service Centre at Schaumburg is a delightful place to give your vehicle a treat.Services: Tires, Steering & suspension repair, Wheel alignment, Vehicle safety inspection, Oil changeServices: Tires, Steering & suspension repair, Wheel alignment, Vehicle safety inspection, Oil change

  Kevin Meyers
a year ago
Dylan is a great salesperson. He got us the car we wanted at a reasonable price. We told him what we could afford and found the perfect vehicle for us. Patient, knowledgeable, and personable. Great experience.

  Kathy
9 months ago
Have not fixed my car after 5 attemptsRegional Engineer was suppose to come look at it but he was too busy. Been through 2 Gm s and 3 service managers. No answers snd a broken Nautilus

  Dr Bob Castaneda
a year ago
I felt like I was ripped off. I came there for an oil change and tire rotation and to take a look at the auto locks and windows that were not working. Initially the manager said he was going to charge me $160 to diagnosis the problem of the electric locks and windows and I agreed. A fews hours later he said he needed more time to diagnosis. I thought the mechanic spent time doing the oil change and tire rotation and didn't think anything of it. If he would have said from the start "hey I charge $160 an hr to diagnosis and it may take more time" I would have said no as I'm not paying to train someone to know how the electrical system works in my Lincoln Navigator (that's the reason I took the car there as they should know how Lincoln Navigator's work). When he told me he could not diagnosis the work problem and it was $320 so far, I told him that when he told me he needed more time I thought he was being courteous with the work being done not that I would pay $160 an hour. He asked me to bring the car back during the week so they can continue diagnosing it and I told him how much will that cost up to $10,000 and this is entirely out of the questions. Very disappointed and I will not go back again. Don't be surprised if you see something on Yelp for this...

  Tanya M. Gonzales
a year ago
I must say Dominic, Dylan, Nikki, and Sandra made my family's buying purchase SEAMLESS!!! I HIGHLY recommend buying a car with them! THANK YOU ALL FOR YOUR HELP AND SERVICE!!! IT WAS GREATLY APPRECIATED!

  Lynnea Walsh
11 months ago
Great customer service. Our salesman, Henry, was amazing and highly recommend him. Love my new Aviator.

  Jose Sanchez
a year ago
Very positive experience staff here is very professional and friendly nice selection of cars and they ll work with you and get you right

  Lawrence Eichelberg
a year ago
Had the vehicle for over 8 hrs.Did not follow my instructions. No loaner available again.

  robert sharp
a year ago
Everything with my service appointment was smooth and effortless.

  Mark Heffernan
a year ago
Great service and up to date technology to keep you informed and convenient communication.

  Justin Jameson
a year ago
Service was outstanding from start to finish.

  Elisabeth Swain
a year ago
I came in angry and left very satisfied

  Yani Power
a year ago
Unprofessional!