NAPA Auto Parts

4.2 (76)

  1040 W Lake St, Roselle, IL 60172
  (630) 924-1265
  napaonline.com
  Claimed

Auto parts store Auto parts market Car accessories store Car battery store Car repair and maintenance service Motorcycle parts store Racing car parts store Tool rental service Truck accessories store Truck parts supplier

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Maria S Nasca
4 months ago
Bought a new car and was looking for a document wallet for my insurance card and registration to keep in my glove box. I called everywhere, and Napa was the only 1 who had them! Friendly efficient service.

  GBE300 1017
5 months ago
Eric is always a huge help whenever I need to purchase parts for my vehicle very nice guy

  Eugeniu Cernei
5 months ago
Left the battery like a month ago to have them charge it, they never did it, the next day my car was barely cranking as it wasn t fully charged, bought a charger from amazon myself and now it s all good, what a bunch of irresponsible people work there

  Clark Schram
2 months ago
They always take care of me.

  N P
4 years ago
Paul was very helpful and friendly. The other countermen was very knowledgeable as well. I had called 4 local shops and chose to go to NAPA for my parts because they were the only place that said there was a size variation on the part I needed. They went outside in the cold and measured the part to verify the correct one!!! Great customer service. Prices were fair but, the knowledgeable employees are worth their weight in gold.

  mr tactical spoony
6 years ago
I went to this location because I've been shopping here for several years, and they used to have good customer service, until this week that I stopped by to get my parts, the young fellow named john and another worker named Brittany were joking around on the back of the counter and I waited for about 16 minutes to get help and they didn't even care to greet me or ask me if I needed help, by the way very rude employees. I am taking my business to another location, staff over here needs training on how to take care of a customer otherwise don't have people like that working with retail business please.

  Paul Dabrowski
a year ago
Nice place, nice people.If you're not sure about something - just ask; they willing to help.Anytime I need a part I stopped right there

  Nick Irle
6 years ago
Bad service. I have been here three times and every time I have to ask for help and it takes 5-10 minutes for someone to come out. Last time, I asked an employee for help and he said he would have to find someone that could work the counter, then I asked another guy for help and he snapped off at me saying "Can I clock in first!". Please train your employees in basic customer service. I am shocked a business like this can function. I will not be back.

  Tom Loots
a year ago
I went the Toyota Dealership and they wanted 44 dollars to replace a lightbulb! I went here and they helped me get the right bulbs I needed!!

  Anthony Mueller
6 years ago
I ordered a battery which took the guy over an hour to figure out what battery i needed, its been 6 weeks and still no call that it has arrived, i went in there once a week to check. Still havent got it, canceled that order. And everytime else ibgo in there for parts l, they dont have what i need. Napa sucks

  IS 350
a year ago
customer service was very bad they didn t have very good trained employees

  Neil Wallace
5 years ago
Was traveling from Indiana and was having some car issues. I stopped at this location and the entire staff offered assistance, got me the parts I needed and back on the road in no time. Great crew!!!!

  David Dzik
3 months ago
Go to for any auto parts

  William Williams
5 years ago
They got the stuff they have a surprising amount of stuff in stock I need a little clip to hold a fender cover in they had it

  Superior Motor Works LLC
a year ago
Great to do business with always going the extra mile to get us parts on time

  Jim H
6 years ago
Knowledgeable staff. They can cross-reference any part to give you the parts you need for your vehicle. Quality Parts. Great rewards program.

  Sadek Bakdach
a year ago
Huge , clean and reasonably priced...but I didn't find the item that I am looking for

  chris kukielka
4 years ago
Staff is always helpful and knowledgeable on all makes and models. They will always go above and beyond to make sure you get what you need

  Hope Morgan
3 years ago
Had exactly what I needed, even though 2 employees had to go hunt it down!!! Very polite and helpful

  William Ciccia
3 years ago
My visit to Napa was excellent everyone that works there knows their job they are quite helpful informative and advisory

  Jane Reese
5 years ago
The service was very friendly and helpful. I bought wiper blades and the sales clerk put them on

  Dan Duffy
7 years ago
The sales guys are super helpful finding parts, open weekends and evenings is bonus for picking stuff up.

  Joe Riemma
7 years ago
Staff was extremely helpful. I'd definitely recommend going back for any more automotive needs

  Christian Castro
4 years ago
The staff was truly helpful made my experience super easy

  Daniel Azukas
7 years ago
You can always find the right part for the job at Napa. The staff are always knowledgeable and helpful.

  Rich
6 years ago
They got what you need or they'll get it competitive prices

  Kelly Collins
3 years ago
Took my business elsewhere. Wont be back till new manager is in place.

  Craig C
5 years ago
They did me right. Better than autozone!

  Roman Vinyarskyy
5 years ago
Poor knowledge of parts by new and improved employee s.

  Bronwyn Hattingh
4 years ago
Great prices on European car parts!!

  Opening Hours

Monday 7:30 AM-7 PM
Tuesday 7:30 AM-7 PM
Wednesday 7:30 AM-7 PM
Thursday 7:30 AM-7 PM
Friday 7:30 AM-7 PM
Saturday 7:30 AM-5 PM
Sunday 9 AM-3 PM

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