Pick Your Part - Rockford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joseph Erber
5 months ago
Way over priced, they wanted to charge 400% over what their website priced the part at, false advertising just to get you in the door.So after wasting my afternoon pulling the part, and the fuel money to drive all the way out there, I left the part there cause I can buy a brand new part for the same price they wanted.I don't care if they want to charge unreasonable prices, but don't advertise false prices on the website.

  music swap
4 months ago
Looked up the price for the part I needed before I took the hour and 15 minutes drive. Online said $28. I get to the counter and was charged $103 after the core and this new 90 day warranty .

  Don Armstrong
2 months ago
They keep raising the prices, why should I have to go out there and struggle to pull the part and still have to pay a premium price for it.

  Justin Gilliland
11 months ago
This place is dog water. The prices there are crazy and then they say environmental charges and fees PLUS admission?? ..if I wanted to pay that much I could order from the dealer...pay the same amount for brand new and I don't have to pull them out myself.Here's a list of a few things I wanted from here and what they cost brand new.$7 each for Honda center caps. (They're $18 for a new set of 4)$14 each for hood struts (I needed 2) (they're $20 for a brand new pair)$15 for a cupholder insert??$75 + a core charge on a used battery from farm and fleet that costs 109.99 brand new. WHAT??Don't waste your time here. giving one star because the place exists and has cars there.

  5k before 2024 challenge
5 months ago
They hide the good tires and sell you bad ones I used to go here for a long time until now they started doing this shame on you(if you see this give me your number,the owner

  Precious Lopez
a year ago
Tried to get someone on the phone to check vehicle mileage (was not on website) because it s a 30+ min drive for us and would be a waste of gas and $ admission to go and check ourselves. Was hung up on once and when finally got a representative on the phone, was told this is the wrong line for the question and then the line went radio silent. Incredibly horrendous and lazy service. I am incredibly disappointed as I usually had ok experiences in person.Edit: if your phone system is going to prompt customers to go to your website instead of actually helping your customers, at LEAST have all the information on the website.

  The Infinite Anomaly
5 years ago
It's luck of the draw if they have smaller part you might need but well worth the few bucks to get in to check! They even had Mystery Machine there! Leave it to Scoob to destroy a perfectly good van!

  AJ Shipman
9 months ago
LKQ Rockford IL branch is garbage. Went there today to pick up a tail light assembly I can purchase on Amazon for $56. Find the part pull it take it up to the register to find out they want $68 for it because it s an LED. I said I can buy a new for $56 bucks, and lady says don t buy it then and puts the part out it on the other side of the counter walks away and starts helping another customer. No problem I m not gonna pay more for a salvage part than I would a brand new one. Went to 3B s about 15 minutes away in Davis Junction $37. I will be taking my salvage needs to 3Bs.

  Jack
5 months ago
You have to go online to see what cars they have Which is super inconvenient You can't just call somebody and have them tell you The people who work there are great they're very nice But the phone policy is frustrating

  Sepehr Omidi
a year ago
What I hated most about my experience was they acted like it's their first day in business. Absolutely no order, someone was waiting about 20 minutes that I saw to check out and the only available employee was processing someone who just got in and 4 other customers that just got in.Also about their policy, seems like if an item fits in 2 categories they charge the higher price, for example:I wanted to buy an engine cover that's a foot long plastic molding. Their engine covers are $20 and plastic molding are $8. I didn't like the fact that they refused to charge me the molding price and said I'd have to pay the engine cover price. I think it would've been fair to charge me $8 because these type of covers are $14 new and they're just a piece of plastic molding.I didn't expect that from an American business. Probably will never go there again.I'll have to say, I did have got luck before with them, finding some brand new parts.I think they should come up with a better pricing policy.

  Giovanny Altamirano
9 months ago
They wanted 130$ for the tire and rim set, that I went, pulled and brought to the front. And now they charge a " guarantee fee" to be able to return.

  Angel T.
a year ago
I used to love this place, but they've been getting worse and worse.I've been coming here a long time, and was used to the handy 30-day warranty included in the price of parts, but recently, they completely gutted that, and replaced it with a 90-day warranty THAT YOU PAY EXTRA FOR.You can opt out, but they don't tell you this (maybe they might mumble it, but you still can't hear because they go through it quick.) So I had to go back in and ask why the parts I bought were so expensive.Well a $60 costs an extra $20 for the warranty. That's 33% or 1/3 of the price for the part itself.Whatever, anti-consumer practices, it was only a matter of time before a corporate giant like LKQ would end up there, but the lady at the front desk sent me to the back of the line, saying it's my fault for not noticing or hearing correctly, and she pointed at the tiny half-torn-up sign on the wall that disclaims the new warranty policy.Moral of the story, be careful buying parts here.You're automatically opted-in to this expensive ""Warranty"" and you have to make it clear you don't want it.Oh, and she also told the guy in front of me he has to press the bushings out of a rusty subframe, or else she has to charm him for them.REALLY?? They don't even have a shop-press onsite. How are you going to force a guy to use an industrial tool he doesn't have to remove the extra part he doesn't want?

  Henry C
a year ago
Overall, this place is OK aside from their pricing - Good layout and pretty big selection. They have increased all the prices tremendously, far exceeding general inflation. They tack on their warranty that makes used parts cost MORE than new, even new parts with warranty are less than this place. They will nickle and dime you for EVERYTHING then act offended that you don't want the warranty, it's all a joke LOL.

  Jack Reston
a year ago
If you like paying MORE for used parts than New ones, head over to LKQ ROCKFORD!! THEY WILL BE MORE THAN HAPPY TO CHARGE YOU EVERY FEE AND WARRANTY UNDER THE SUN FOR YOU EFFORT. This place used to be affordable, but now they dont even have any sales days like holiday weekends. Just buy online somewhere else and get parts delivered to your door. You won't even have to pay $3.00 to get in. Also, Employees are extremely RUDE. SPEND YOUR HARD EARNED DOLLARS SOMEWHERE ELSE!!!!!

  Alejandro Barranco
a year ago
They didn't see battery cables I brought in for my 1997 ford ranger so when I walked through they took them and wouldn't back I understands its policy the employees follow but when you guys read this If you ever get bored at work I want you too look at row 19 and 22 there is only 3 ford rangers for the ticket you gave me please check to see if the positive lead battery cable is missing on any of those cars I am no thief and certainly not for copper wire it was a 15 dollar part maybe but new it will cost me atleast 50 so I just want you guys to look at the rangers on 19 and 22 and understand you stole that part and that I wasn't lying.

  Grease Monkey
2 months ago
Over priced, too many hidden fees and staff is rude.

  anthony ortiz
2 years ago
Place is a scam, I didnt want warranty for two pieces of floor carpet and the guy tells me he's gonna charge me more since I didn't want warranty. Why would I need warranty on some carpet and why would you charge me more for not wanting it? Seems like they get to pocket the warranty money or something that's why they get so mad. Not the first time they get mad when I tell them to take off the warranty they also got angry when I didn't want it when buying a seat the wasn't even electric just a basic seat

  Eagle Eye
a year ago
If you are looking for used parts for your car this is one of the best places to get it. Easy to get in pay 3 $ and go get your part for your car yourself. Great costumer service. I definitely will go back again.

  chago cons
a year ago
Used to liked this place a lot, now they give you a 3 month warranty, but THEY CHARGED ME FOR IT without ask! they she don't want to give me a refund but she did after I told her that she never asked if i want it, and there's no notice posted of the NOT FREE 3 month warranty!! I guess is a good thing for a engine or transmission but not for wall art!

  David Sesona
5 months ago
Prices are to high I can go to a junk yard that will pull the part for you and get the part cheaper

  Icewater 815
2 years ago
They have had the part I was looking for when I gone there. The reason for 2 stars is because they are pretty organized but it's a few things that I think people should know before hand. 1st they charge you 3 dollars to enter the yard. 2nd they automatically apply a extended warranty (why do I need a warranty on a housing? If it was broken then I wouldn't buy it). For example I bought a brake light housing for 24.99 the extended warranty was 7.50 the environmental fee was 2.11 the tax was 2.37 so my total was 36.97 wait I forgot my 3 dollar entry fee my total was 39.97. Honestly I could have gotten it new off line for that price. If I would have know all the fees beforehand I would have ordered off line. I guess if it's a part you need right away cool but honestly I'm sure I could have gotten that part from another salvage yard around the city for cheaper and wouldn't have had to take it off myself. Just fyi

  Octavio Sangabrie
9 months ago
They charge much for parts, admisi�n plus garantie they don't even ask if you want garantie autom�ticamente charge for it

  Todd Applegate
2 years ago
This place used to be straightforward with their prices but now have a new "system" that they say they have to adhere to that essentially makes it feel like you're paying three times for the same part. Add onto this where they now automatically add an "extended warranty" charge onto the price of each part WITHOUT ASKING BEFOREHAND. This is not only a bad business practice but just straight dirty since the price list on the website says the price is one thing then *BAM* you get stung by the total after you pay and get the receipt. If you absolutely have to come here, make sure you tell them before you pay where they can stick their "extended warranty" charges.

  Eric Wellman
a year ago
This place was so helpful!My transmission slowly went out in my car...and finally, when it was time to get rid of it...LKQ is who to call!They gave me the option and a price to either bring it to them or they would come pick it up for a little less.Once again...call LKQ if you need to get rid of a car and put a little money in your pocket with little hassle!

  Michael Pluta
2 years ago
Having made a used part purchase today, I now understand why LKQ uses an octopus as their mascot. It is because they have several tentacles sucking money out of your pockets. I found a used hood for my Camry on their website for $55, but then they hit me with an $8 core charge because I didn't have the old hood, and tried to force me to purchase a 90 day extended warranty for an additional $17. Really? A warranty for a hood? They also charged an additional $16 because I removed the hinges and left them attached to the hood. So my $55 hood almost cost me $114. I stood my ground and insisted that they remove the extended warranty, so I got their standard, 30 day warranty for free and paid a total of $91.46.

  Chris Abramowicz
5 years ago
I've come here several times over the years and always had decent luck getting the parts ive needed at a fraction of the cost of new. The people are friendly, admission is reasonable and gets you in all day as needed. The parts yard is organized somewhat well. Overall happy and will keep coming back.

  Vlad
4 months ago
Garbage place, way over priced. Rude people.

  Charles Gibson
a year ago
Good place if there's only one car you need parts for people will cut wire's and pull other stuff off and chuck it to the sideBut if there's several car's like you need your chances are good finding what you need

  El Marko
3 years ago
Customer service was excellent and assistance for parts cross ref was offered, I did not need help. Because there was a specific car in the lot and it was just placed I got a bunch of interior pieces like visor, door cards, in great shape. Was after a vacuum tree and actuators they work! 5 stars for this visit. Many times I will look at a car and it is trashed even though the pictures look ok . Also I use a small local yard that tells whether engines and trans are bad. Wish lkq did the same.

  cliffayates
5 months ago
everything online like really tell me the prices on the phone!