Paulli's Imports Service
4.9 (45)
111 Phelps Ave, Rockford, IL 61108
(815) 398-5753
paullisimports.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
PAUL SEEDOFF
a month ago
Mike , Karl and everyone at Paulli's is amazing. I've been coming here for 35+ years, they always treat me like a friend and a customer. Highly recommend them.
Linda Fry
3 months ago
Paulli's Import Service has worked on our 2008 Volkswagen Rabbit and just rebuilt the engine in our 2013 Honda Civic. Always a friendly staff to check you in. Vehicles are well cared for and are done on the day they tell you.
Kelly M.
2 years ago
Truly a family owned business. Mr Carl Paulli sold me my first car when I was sixteen and many cars since then. All the adult children now run the business and they have carried on their Fathers s honest used car sales and repair. When I tried to buy a fancier car, they swayed me into a safer and less expensive repair car! I wouldn t buy just any used car for my children. Of course I want to make sure they are in a safe and reliable vehicle. Therefore, we bought our kids their 1st cars from Paulli s!
Jeanette Fowlks
2 years ago
Honest, thorough, and reasonably priced repairs. I know when they work on my car that I can trust them to do what needs to be done and not try to sell me a service I don t need. They also sell some used cars. Our large family has purchased several cars from them. I always go to Paulli s first for my maintenance needs.
Michael Dillard
8 months ago
Great service, the mechanics are very knowledgeable. All my questions, if any are always answered. They do good work at fair prices.Services: Transmission, General repairs & maintenance, Auto battery maintenance, Auto maintenanceServices: Transmission, General repairs & maintenance, Auto battery maintenance, Auto maintenance
AnneMarie Urbanski
2 years ago
We ve been going to Paulli s for decades because they are an incredible local business who look out for us. I was recently in a car accident that totaled my beloved VW Beetle. Not only did Mike Paulli search endlessly in this abysmal market till he found me a fabulous replacement, but he allowed me to borrow a vehicle until my new one arrived. Every time we walk in they greet us like old friends. We know we can trust them I m every respect.
Ross Kniseley
9 years ago
I picked up my car this morning from Paulli's Imports. I decided to go with them for this costly transmission repair because they have a good reputation in the area for their work. After a few weeks of waiting, I was eager to get my car back and take it for a drive. When I arrived at Paulli's I was greeted at the front and I told them I was there to pick up my car, and I asked if it would be okay to take it for a test drive to make sure everything was restored to previous running conditions. The gentleman went to the back to see if it was okay after I asked this and came back with the owner. Mr. Paulli, who I have never met before, was highly offended that I would ask to see that my car had been fully repaired before I payed a handsome price for fixing it. He said that if I didn't trust him to fix it the right way, he couldn't understand why I would bring it to him at all. After several minutes of trying to explain that I just wanted to make sure everything was running properly, he would not stop arguing with me that I was belittling his integrity. I assured him many times that that was not my intention at all. I ended up paying the bill and leaving not knowing if my car would run until I started it as I left. I would have given this review more stars, but the customer service portrayed by the owner made things extremely uncomfortable. The car is running fine now, which is why I am giving this review 2 stars instead of 1.
Jason Byes
3 years ago
Paulli's did a good thorough job fixing my Kia. I was given my old parts so that I could see the wear on them. Paulli's charges a reasonable rate per hour for labor. I was happy with the work they did on my vehicle and I would recommend them to other's.
thomas carlson
7 years ago
Great place! I have purchased several cars for my family over the years. It seems they offer a free brake job with every purchase. Their service is also good. Prices are reasonable. Work is reliable. A multi-generation family business.
Shane ShaneV_TV Vellender
5 years ago
Mike was the most helpful, reasonable person that I dealt with through my long vehicle hunt. Everything they keep on the lot is in very nice condition, for very reasonable prices. And he was very willing to work with my budget to make sure he got me in something. I plan to be back here again when it s time.
Lee Yeoman
13 years ago
Great Car Repair Shop. I was going to the VW Dealer- not to far down the road... Got the sales presure to fix everything.. life on current parts in my car was nearing the end.. with a LARGE $$$$ amount. Told them they was crazy.. went Paulli's -they told me what really needed to be fixed now and what could wait and how long I had. not to mention the Price was less then half of the VW dealer... for the same to do list. I will never go back to the VW Dealer place again with my car.... Thanks Paulli's, Keep up the Great work.Long Live Paulli's and My car.. VW GOLF TDI -currently 150,000 (going strong)
antonio Bonebeatz
2 years ago
These guys are amazing great customer service and great work on audi . Highly recommend if you don't wanna spend dealer prices.
Erik Hartje
4 years ago
just bought my first VW jetta tdi had mike look it over and change the oil , found two broken front springs something i couldn't see , had me in the same week for the repair and will be going back from now on !!!!!!!
Mark Christensen
4 years ago
Have had 4 Saab s, a vw, and a Volvo in my time. All services here. I don t even think about going somewhere else. Extremely honest and fair priced.
Andy Richards
a year ago
They've done repairs on our VW and our Subaru, and have never let us down.Services: Transmission, Air & cabin filter replacement, Exhaust, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Auto water leak repair, Steering & suspension replacement, Auto engine diagnostic, Auto brake repair, Engine repair, Transmission replacement, Auto A/C replacement, Wheel alignment, Transmission repair, Brakes, Air conditioning, Wiper blade installation, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Exhaust, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Auto water leak repair, Steering & suspension replacement, Auto engine diagnostic, Auto brake repair, Engine repair, Transmission replacement, Auto A/C replacement, Wheel alignment, Transmission repair, Brakes, Air conditioning, Wiper blade installation, Auto maintenance, Auto brake replacement, Battery, Oil change
dana paulli
5 years ago
Friendly family run buisness that truly cares about their customers!!
Tim Little
9 years ago
I've have trouble with my Volvo S60 that 3 other shops could not fix. Charlie at Paulli's resolved the issue. Provided routine updates with a clear message on what needed to be done.Thanks
Jim Paluzzi
5 years ago
Took my car to two different shops, spent $1200 and still was having the same problems. Took it to Mike at Pauli's and problems solved for just over $200. Mike is my new mechanic from now on !
Jeffrey Allen
7 years ago
An excellent, family-owned repair and sales center. Highly recommended for a low-cost used car or for repairs of any import cars; specifically Volvos and Audis.
Ivan Cortes
3 years ago
They replaced the clutch on my GTI i highly recommend this place,very honest people.
Mike H
4 years ago
They did an excellent job with a major repair on my Tiguan. No surprises and friendly service.
Michael Sharp
4 years ago
Nice family owned store with quality cars. The mechanics know their stuff as well and they are constantly getting news cars in.
Deb Domres, Ph.D.
4 years ago
Not abke to do the work for me but recommended a shop that could..as always a great place to take your volvo
Caleb Carlson
6 years ago
Quick estimates and reasonable prices. My MINI loves it here!
Jose Hernandez
2 years ago
Very friendly and helpful ! I will be taking my car there every time from now on
Zak Rotello
6 years ago
Nice shop and people. Very helpful. Good selection of euro cars.
Quentin Wainwright
3 years ago
No games all Solutions! Had my Audi fix quickly!
Paul Meinzinger
a year ago
Fixed my car correctly
jared macdonald
3 years ago
Fast service and only fixed what was needed
Phil Herbst
3 years ago
Good buying experience