Napleton Care Rockford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Charles Stewart
10 months ago
Great place to buy a car.My Mother and I both have bought and would definitely recommend them.Service is number one.

  Kevin Thompson
9 months ago
Had to have a key fob programmed. In and out quickly, also addressed a recall situation while I was there I didn't even know about. Then washed my car! Excellent people and service!

  Bill Delano
a year ago
A great experience. Very professional service department. Everyone at desks and in the shop very friendly and courteous. Best dealer I've been to. Mind you I'm 71 and have been to lots of car dealers in my life. They treat each customer as very special. When picking up the vehicle the service advisor is very thorough explaining what was done and what remains, if any thing, I was in for 2 recalls on 2 different dates. Best service everyone is so friendly. Great wait room. USB, wifi, very large tv on wall to help wait time go faster, snacks, coffee, water all complimentary.

  Marti McKinney
6 months ago
This is the only place I trust with my porsche. Outstanding service

  Joseph De Frang
4 years ago
I was crazy nervous to take my car to a dealer after reading the bad reviews on Google, but my experience here was very pleasant. Great service, friendly, timely. Had an appointment for two recalls on my 2017 Subaru Impressa. They quoted 2 to 2 and a half hours and took 2 hours. Waiting room was very nice with huge tv, snacks, and cold bottled water. Nice comfortable chairs too. While in the waiting room, I over heard someone else that was in the waiting room, they had come in to tell her that some of her lug nuts and studs were stripped or broken, and asked her if she wanted them replaced, and the cost. I liked seeing that, some dealers just fix things and tack it onto the bill. So it ends up being a nice surprise when you get your bill. So the fact that they ask for permission for such a minor fix is very comforting. I will definitely take my car here again in the future.

  Mary Beth #1
4 years ago
I was very disappointed. I was quoted one price then charged another, in the past."UPDATE"Today 12/21/19, I had an issue with my license plate holder. I stopped at the dealership and was greeted very good. They took my car back and fixed it for me. I expected a charge but was pleasantly surprised they didn't even charge me for the service.Thank you, your staff was great!

  Sean Donnelly
5 years ago
Was able to set up my appointment on line very easily. When I arrived was greeted and was treated extermly nicely by the staff. The work was completed in the time frame I was told, and all discounts I found online were applied to final price.

  Steph J
5 years ago
Not bad! Came to get warranty work done and the process went pretty smoothly. Service was completed in a timely fashion. The only reason it gets four stars is because the appointment system and communication with customer and appointment takers and service needs work.

  Kelly G
4 years ago
Stopped in for a tire pressure check after my light came on. Turns out I had a nail. They also noticed I was overdue for my maintenance and were able to do that while I was there as well. Ahlysha went above and beyond and got me a ride to the mall so I didn t have to wait there. This is my second Subaru and I will never go anywhere else.

  Jason Sunday
5 years ago
Very confident and happy with the work. As well most dealers, there is a price premium you pay for that service, but they really want the extra mile to make sure I was taken care of and satisfied.

  Bert Johnson
6 years ago
Good service but probably the highest prices around for routine oil changes etc. Almost forgot, my first oil change on my 2018 Crosstrek & rotation. Oil filter was damaged . They fixed the problem later upon my return but oil smell lasted a couple days in the cabin. 2 visits for 1 oil change and 3 + hours of my time . Maybe a free oil change or some type of coupon for next service. I did get an apology but still paid $80 for oil change and tire rotation .

  Amelia
2 years ago
Very good customer service. The young lady that waited on me was super nice. Nice waiting area. Quick service today.

  Nancy P
a year ago
Service, warranty oil change, tire rotation. Excellent service and friendly employees. Nice waiting room also.

  J C
4 years ago
These guys are the BOMB! EXCELLENT SERVICE!!!!! I was an out of town customer and they treated me like a hometown hero. Mike and Mark were the best.

  Steve Akker
11 months ago
Parts dept. was very helpful in getting me the parts I needed for my Outback .

  Rodney J
9 months ago
Best car buying experience ever great salesman

  Jeffrey Simmons
11 years ago
Our Forester woke up with a dead battery. I hooked up my battery charger and it reported that the battery connection was incorrect. I was sure that the leads weren't reversed and became suspicious of the battery (i.e., internal short). Having heard stories about batteries exploding when charged made me uncomfortable about hooking it up to another battery so I called Napleton Service.The tow truck arrived within a hour and shortly afterward the Forester was delivered to Napleton's. I got a call to confirm the delivery of the vehicle at Napleton's. A short time later we received a call that the battery was fully discharged. The problem was a bag of salt in the cargo area (a nice thing to have when driving in Northern Illinois) was interfering with the closure of the rear hatch resulting in the storage area lamp remaining lit and the discharge of the battery. The battery was on the charger and would be read later that day.We went to pick our vehicle expecting to pay for the service and the tow. The Forester is still under warranty but I didn't think this problem was covered so I was prepared to write a check. I was surprised when they said there was no charge, including the tow.This outcome is in direct contrast to what I learned to expect from dealership service. I'm planning to buy a new car in the fall and you can bet that Napleton's will be the dealer that I will visit first. Thanks Guys,

  C H
a year ago
Little rocky on parts prep for an appointment but they got it Figured out a week later. It's clean and they're friendly.

  Christian Morales
2 years ago
Honest to God you re better off going a to junk yard! Better quality and way way wayyyyyyy better customer service!!!

  Phil Grover
a year ago
I scheduled regular maintenance which was completed on time and to my satisfaction.

  Vince Spiritosanto
5 months ago
Love our new car

  michael mcclinton
6 years ago
Thank you Brian and JR For such great service in purchasing my brand-new CTS love the car look forward to doing business with you again

  Dawnalee Bellis
5 years ago
The girls are so sweet and the guys are knowledgeable. If you need to service your high end vehicle ,, Napletons is the best

  VELIBOR KECOJEVIC
4 years ago
Awesome,great people, friendly,great car selection,Justin Reid is phenomenal, check them out....

  Tim Sharp
a year ago
This dealership is excellent. I highly recommend it.

  Silvestre Flores
2 years ago
Advertising something that they don't have on stock, when you arrive there they ask to leave a deposit and wait for any new arrival.

  Anthony Joseph
5 years ago
Both Napletons in Loves park and Rockford are GREAT. Treated as priority and will take care of you any way they can!

  Melinda M
5 years ago
Have been taking my Cadillac CTS there for years. Always good service.

  Carrie Wacker
6 years ago
They've always been very helpful from minor to whatever I need done

  Loretta Bates
2 years ago
Bought my subaru there. Nice people to deal with