Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Laela Karimi
10 months ago
Brought in my 2015 subaru sti for an exhaust leak from a custom exhaust I had installed 8 years prior. (The original install was done in a different state at a different shop, and the job was done poorly.) They not only fixed the leak by adding a flex pipe, but also fixed a heat shield issue too. While I was there, I learned they also do most mechanic work. So I had them replace my brake pads as well. All the work was completed quickly and for a fair price! I've already recommended them to my coworker for a repair, and the quote for her repair was also a great price. Also, the lobby was clean and decorated really cute. They will be my new go-to. Highly recommend!
Sheila Cochran
a day ago
Owner is just down right amazing he brought me out showed me the repairs needed! Explained the process and gave me quick service that was affordable! I would recommend this place to anyone who is tired of being screwed by over priced mechanics!
Ice Water Enterprises
4 weeks ago
While I'm aware of the negative reviews this place has received I can only rate my experience. I have been using K&P for the last 6 years. I was recommended to them by the Rockford Auto Plaza where I bought my car from. I have been treated very respectfully each time I have had work done on my 2006 Accord. They have showed me the problem before they worked on anything and explained to me my options and price. After the work was completed they showed my the completed job and explained everything they did. I don't think you can ask for anything more than to be treated fairly, honestly, and respected.
Nicole Yeoman
2 weeks ago
Took my car in for exhaust work. They had my vehicle for a day and a half, when in picked up my car it was still loud, took it bad a second time and they worked on it for 4 and a half hours, left and it is louder than when I first took it in, I would of went right back in but they had closed for the day and basically locked door behind me without even asking if it was ok. They had assured me at the first visit my car would be quiet and it is not it s worse, I m at a loss as to what to do as I have already put in so much money. After taking my car to another place I have learned that they cut off my catalytic converter and replaced with flex pipe that s why it s still loud
Kreally
4 months ago
I ve always taken my vehicles here for services and had never had a problem until i just took it in this past saturday to have my high flow o2 sensor replaced and they told me i needed brake pads and rotors afterwards. leaving the shop my brake pedal was stiff and i could barely stop (it wasn t like that before). i took it right back and the lady up front assured me the techs didn t do anything but replace the o2 sensor. Come to find out they disconnected the hose for the brake booster and never reconnected it, if you don t know, that couldve been a fatal mistake. The owners seem like good people but out of my own safety i will never return to this place ever again and can recommend any other exhaust shop for repairs.
La Kennya Montriel
a month ago
Definitely wouldn t recommend took my car here in January to get my muffler sealed because it was loud was charged $80 took my car back 3 weeks ago had to get a tune up was charge $600 just got my car back & I ve been calling complaining about why is my car struggling to start up they claim they fixed other things besides w A tune up spark plugs & oil change but it doesn t state other things on my receipt they asked me to bring my car in again I brought it in they guy said it s just the exhaust Shifting when you start it it s fine I asked do I need that fixed because I wasn t having this problem until I came here & let you start working on my car I heard something lose hanging from my car the same day I got it back from you guys he assured me that I didn t need nothing else fixed moral of the story I told them I ll never return there idk what type of flunky he thought I was but none of the advice he gave was good it s just your exhaust shifting it s fine yeah go to hell I wish I could put no stars but in order to post my review I had to check one star no good oh & everytime I called stating my name year model & make of car they automatically knew what I was calling for & I ve spoken to 3 different ppl before I could even say it they knew it was something w the exhaust lol that was a dead giveaway because I asked before I picked my car up for $600 charge what all I needed done the lady said just the tune up now I get it back it s something wrong w the exhaust & they automatically knew these ppl don t realize they told on themselves multiple times before they even looked at my car again when I did bring it in the guy didn t even put it on a machine he said start your car stood next to it outside the shop in the parking lot & said yeah it s your exhaust shifting it s fine today when I called again they told me to bring it in they ll be glad to fix it they ll never touch my car again no reason why every month it s something new going wrong w my car had this car three years never been to the shop back to back every month ever they won t see another month that lets me know their personally messing up other things so I can keep coming back that s not hard to figure out January, February now March yeah this place sick
Chris Graf
4 months ago
Had a busted exhaust. It was patched up in 20 minutes by, I think, the apprentice who did a great job. Good price. Clean and organized shop. Deffinitely going back.
Aurelie Dubois
10 months ago
True and honest business ! I was visiting and had an issue withWhat I thought was my muffler and Google to find a reputable business and they came up close by with great reviews. They didn t hesitate to take me on as a walk-in and were very friendly, they diagnosed my car and were very honest that it wasn t the muffler and even told me what it was and that I was safe to drive back to my place to get it fixed.Nowadays you don t get this type of true honest customer service and I truly appreciate them for it. If I was local they definitely would earn my business!Thank you again for your help and amazing serviceServices: Vehicle Inspection, Auto maintenance
Martez
2 years ago
Extremely overpriced for exhaust modification was charged $200 after I was first quoted only $60! I had to wait about 3 hours just for them to take my car into the back for the work! After calling for 3 days straight trying to get what I wanted done! update: my exhaust has started to rattling pretty bad now I assume they did not add all of my exhaust hangers back on! the welds are pretty horrible! too so because of that I have multiple exhaust leaks I honestly wouldn t recommend going hereService: Exhaust
Brenda Bunk
a year ago
My muffler was so loud that I wanted to wear ear plugs! Took it to K&P after reading the good reviews- and it s was an awesome experience! Super clean and quiet waiting room. Said they d have it done it 20 minutes- but only took 15!! Price was very good as well!! My new favorite muffler and brake place! 6 stars out of 5!!!!Service: ExhaustService: Exhaust
Timothy Dominguez
a year ago
I've been here multiple times for exhaust work and always satisfied. This last time I had multiple check engine codes and my truck was running terrible. They did a full diagnostic and figured out the problems and now its back on the road running great. They even fixed issues that a different shop left behind that I was unaware of. I will continue to use KP in the future. They went above and beyond.Services: Electrical repair, Exhaust, Auto engine diagnostic
Ulices Gonzalez
8 months ago
Went first thing in the morning and the technician said it was a something wrong with the exhaust system a part worth 800 dollars and took it to someone else and ended up being just catalytic filter. Not really know what the guy is doing at a shop where he can t diagnose the proper thingService: ExhaustService: Exhaust
cliffayates
a year ago
I came in 30 mins to closing time they said they can't do my oil change because they have to much to do before they close already told me to come back Monday witch is a work day for 99% of the world witch makes it hard to do so I think being open latter on weekends is a better idea to run this business...
Mike Bryant
2 years ago
Bought my alternator from another place from the same year make and model of my vehicle and also some LED headlights also specificallyfor my car. I called and said l have the part how long to replace it. I was told 1.5 hours. I get there no more than 15 minutes later and was told a few hours. I called after 3 hours and was told they had just taken my vehicle back 10 minutes before. I received a phone call 15 minutes later saying they weren't able to use the part l brought in because "the brackets were on the wrong side". They said there wasn't anything they could do to make it work. And asked what l wanted to do. I told them that they should have been able to determine the alternator that l brought in wouldn't have been able to fit just by looking at it and how the old one was placed. But because they had already taken the old one off and to replace it l was going to be charged $90 for labor. And they told me they couldn't install my headlights. I feel like they probably didn't even try after l gave them a piece of my mind over the phone about being charged for work they didn't do and if someone was doing their job properly would have seen that what l brought wouldn't have worked. Never coming here again though it is close to my house and telling everyone l know to go elsewhere.
AMERICAN EAGLE
a year ago
Brought my car here for an exhaust leak from the down pipe. Oscar greeted me , he was very rude and told me it s not my job to weld your muffler. He was on his phone playing candy crush. I will never go there again. What a waste of time. Poor management too. Oscar needs to learn manners.
Delores DP
2 years ago
We were welcomed by Maria. She took our information and directed us to have a seat while retrieving a technician. My husband and I explained what happened regarding our muffler the technician understood and was told, to give them the allotted time to diagnose. We got a call on the situation and cost. Oscar completed the repair and we left the shop very satisfied!
Desyncs
2 years ago
Called in to have damage checked on a vehicle of mine that was stolen. Told me to come in and throw it on a lift so I could take pictures of the damage and figure out next move. Decided on the spot to get the damage repaired. 350 to get it done, owner told me to walk next door to the bar and snag cash out of the atm and theyd drop it to 300. Who else does this? Hardly anyone. While there another customer came unable to pay his full payment and owner haggled the price down so the customer would have enough left to pay rent and other essential bills. Respectful caring and understanding where else do you get this? Took them only 40 minutes to complete my unscheduled impromptu visit for an exhaust that was stolen. The welds look excellent and the car sounds better than before it was stolen. The entire time I was waiting for it to be done the owner and I had constant conversation and I can say his demeanor, morals, mindset and beliefs are extremely respectable and honorable. One of the remaining shops that does everything and doesn't try to scam you out of house and home, I can't even buy a replacement exhaust online to be delivered for this price let alone fully installed. Ill be returning here for every bit of future work that I can't do myself and I will recommend them to everyone I know that needs work at a respectful non abusive price. Other places take advantage of your urgency in requiring a working vehicle. These guys get it done right and you can still drive off the lot and afford diapers for the month. Other shops said theyd replace the whole thing for over 1500. This review was not requested nor discount given to complete one, these guys just deserve it.Services: Exhaust, Auto exhaust system repair, General repairs & maintenance, Auto exhaust system replacement
Danielle Grant
a year ago
They fixed our flex connector on the muffler for $120 vs $250 we were quoted by some place near cherry vale mall!! They were quick too!! Great service overall so thank you
Diego Duran (DadDuran92)
5 years ago
Customer service has always been great, they always give free estimates. They know what they are doing and always give you options. Definitely recommend for all work needed. They have serviced multiple cars for me and I ve always been treated very well. Also their custom exhaust work is phenomenal. Thank you!
James Cooper
a year ago
AMAZING Service. New Muffler installed within 15 minutes. Very professional and polite. Quality work, and crazy fast turn around time!! I will be backService: ExhaustService: Exhaust
C B
3 years ago
I brought my older car in for loud exhaust, they showed me the problem, explained the solution and had it finished in a very short time. This shop is honest, has fair prices and they are professional. I highly recommend them. I will not hesitate to bring my car in again.Service: ExhaustService: Exhaust
Craig
2 years ago
Very friendly, prompt service, showed up an hour before close on a Saturday due to my work schedule, they got me in and installed a new muffler, section of tail pipe and exhaust hanger at a very reasonable price. Recommend 10/10!!!Service: ExhaustService: Exhaust
Grace Stubblefield
5 years ago
Timely service at an affordable price. The front desk girl was very friendly to me upon arrival and also gave me a few quotes for another vehicle i have while i was there. KP Mufflers has our business, I'm a very happy customer!
Alejandro Villalpando
3 years ago
This place was the place to go when it opened. I would spread the word and tell my friends about it and brought in clientele. Recently I have been bringing my car in for mechanical work and things have gone down hill big time. Just recently asked them to change a part on my rear caliper and to inspect and diagnose a screeching sound coming from the front breaks as well as inspect the suspension for any issues. First the car was sitting there for 2 weeks. I was told they inspected for the noice and didn t find anything. And that they changed the part. After I picked up my car not even 1/2 a block down as my car was rolling in Neutral to a stop at a red light the horrible screeching sound started up(without pressing the breaks). So the whole 2 weeks it was there they basically did nothing but wait for a part to come in. When I called back I asked to speak with a mechanic and I was never put on the phone with one.For mufflers this place is good but for anything else I wouldn t recommend them anymore.Services: Exhaust, Steering & suspension repair, General repairs & maintenance, Brakes
Cuban Queen
4 years ago
I called the company about putting my vehicle on the machine because the check engine light was on, I knew my battery needed to be replaced. So upon arrival I told them to put it on the machine to see why my car is running rough. The lady called back and said the car was fixed they replaced the battery and it would be $250 to replace a battler and two screws for the ignition coils. My car was fine in less than an hour and I was charged $250 for labor for a battery and two screws. The original problem was never fixed. This is highway robbery charging $250.00 to change battery. I submitted a review of KP muffler and brakes the person in charge of the Facebook page blocked me. So now no one can see the review, this is bad business practices they take advantage of women. I would not recommend this place to anyone.
Derek Malget
4 years ago
I have to tell you these people are the best. Fast, very affordable and friendly. These guys really put all others to shame when it comes to customer service and vehicle repair.Had a rotted out muffler that needed replacing. They showed me my options and had me out in about an hour .... with a full parking lot. I'm a mechanic I can tell you my standards are high and these guys knocked it out of the park for me. I totally Recommend and will be.
Ralph Crandell
3 years ago
They put on a whole new exhaust on my highlander and get a oil change. The price was very reasonable and it was done in less than a hour. I will continue to give them my business in the future.
Tony Oberhart
4 years ago
While visiting a friend in Rockford ( I reside in Maple Park, IL ) the exhaust system in my car failed. After doing a Google search for muffler repair l found KP mufflers' site. Their location was within a couple of miles from where I was staying. I drove to KP mufflers the following morning without an appointment and within 20 minutes my car was on the lift. The staff were friendly and very professional. They showed and explained what needed to be done and the estimated cost for parts and labor (all extremely reasonable). I was back on the road within an hour very pleased.HIGHLY RECOMMENDED !!!
Andrew Vinger
4 years ago
The best service I've ever had at an automotive center! My resonator was rusted out and I had a few other things I needed fixed on my car. I was in and out within an hour and a half with my car sounding like the day I pulled it off the lot.
Todd Warda
a year ago
Always excellent service at a reasonable price! Highly recommend. Great honest staff. Extra clean bathroom.