Byrider Rockford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ashlyn petitt
a week ago
amazing experience! i left with an amazing car with an amazing deal that fit the needs of my income. everything was explained to me well as i was buying my first car and the staff were very friendly! thank you so much to the JD Byrider crew and specifically Dave and Heather, i truly appreciate your help! :)

  Gerri Hood
a month ago
I had a great experience at JD Byryder. The salespeople were friendly, professional and quick. I got a good reasonably priced car. and my sale was completed without wasting a lot of precious time, which i appreciate.

  Bradley Peterson
a month ago
Highly recommend this dealership, they got me into a car when no one else could. Had a great experience with both Cliff my salesman, and Heather from the finance department. Ask for them should you stop in!

  Crystal Evans
a month ago
Just want to say that this was one of the best car buying experiences I ve ever had. Everyone was so kind, patient and cared about what I was looking for, making sure it was the perfect fit for me thank you cliff! Thank you JD Byrider.

  Tamika Hymon
a month ago
The experience was exactly as explained. They truly want to help you and put you in a vehicle and as long you have all your documentation you will leave in a vehicle. My salesman and finance person were great.

  Milenia Moreno
3 weeks ago
Went to take my car to mechanic because I was hearing noises coming from the truck when I would brake. After they checked the car I was told it was lifted in the air and that nothing was wrong with the car & it was test drive d! So I got charged half of what I was suppose to pay for getting the car checked for only 30 minutes (wow that was fast). The very next day I took my car with a different mechanic & turns out I have an issue with both front control arms and that s why I was hearing the noise & guess what he checked my car for free PLEASE DO NOT WASTE YOUR TIME OR MONEY TAKING IT HERE. Just go somewhere else. Laziest workers ever

  Nieshay Turman
a month ago
I have to give a very big shout out to Steve at byrider! Steve is an amazing gentleman that tells you what the deal is up front. No hidden information and you know what to expect as you continue to go on with the process. I have had lots of credit difficulties in my life that put in a hard situation but with Byrider they understood me and gave me a fair chance!! This review really is about the day I left the lot with a Kia! Beautiful car but unfortunately I was a victim of someone breaking in it and trying to steal it TWO days after I had it! Steve reached out to me after I called Byrider to let them about the his incident! Byrider without hesitation took the car from me and helped me into something new that I could feel safe in for me and my children! This is a business that cares about their name and clients! That speaks volumes. Unfortunately the car has to get a repair soon that they will cover which is fine- I hope their service department is just as wonderful!! Thank you Steve, manager, and byrider establishment. I am forever grateful with the help I have received. And for the ones who says they charge a lot, etc. this is a place that is going to get you on your feet so you can do better and with warranty on the car?? Baby you better grateful until you can do better!!!

  Anna Romero
2 months ago
Great salesmen here. They got my husband into a car quick he got to pick whatever car he wanted on the lot. They will work with your down payment and car payments are reasonable Definitely Recommend..

  Sanii Hinton
a week ago
Great experience, and definitely recommend, Ask for Durian I would say he has the best customer service in my opinion ! Thank you for helping me get my new car!

  Felicia Mailand
a week ago
Excellent customer service, great quality cars, fast buying and great experiences all around. Will definitely be coming back soonThanks Durian for all you help and thanks to the whole BYRIDER team for this great experience for my self and my family!!!!

  Ragana Palmer
a month ago
Had The Most Easiest Fast & Painless Experience It Was Literally One Of The Best Experiences I ve Had In Any Car Lot . Steve My Sales Rep Was Extremely Nice & Very Helpful In All Questions & Concerns No Problem Letting Me Test Drive & Made decision Making A Breeze ! TOP STAR & Definitely Recommend.

  Marcus Winnfield
2 months ago
Steve hefty and company at Byrider, helped a brother out today and I m thankful. Professional, very honest, polite, and never once made me think what I picked was not the right vehicle, wasn t rushed and got what I asked for. Easiest car dealership I ve been to, so thank you Steve and everyone at byrider

  Talena Wheeler
3 weeks ago
Durian was awesome! He and the rest of the staff were a huge help with making sure I got exactly what I wanted. I d recommend them to anyone.

  Elizabeth Adcock
2 weeks ago
I had the most pleasant experience with Darian Bogan. He was very accommodating and patient with me. I will definitely buy a car from them again. Thank

  Erin Groeller
2 weeks ago
Me and my husband purchased a car today durian was our sales associate and he went above and beyond stayed a few hours after closing to make sure we were able to get a vehicle that day there customer service is great

  Walter Gomez
3 months ago
The vehicle I bought from them has had a couple days before Christmas has been at the shop longer than at my house. On the first They replaced a motor mount making rpms jump on the 2nd week an rpm issue persist even after motor mount was installed, so it turns out they just added a little transmission fluid that's all it needed and to drive it for the next 2-3 weeks and see what happens we'll the 2-3weeks is when they were able to just tell me it's the transmission you need a new one good thing the warranty covers that's what they told me so to top it off they couldn't even do It there they told me to go else where now I have to pay a fee that was NOT in my plans so now till this day my car is at the shop for the next 2 weeks and they couldn't even cut me some slack this place turned out to be a joke oh yea I have message the service manager JIM, the one that messaged me letting me know if I was unsatisfied to let him know again so I did I messaged in my complaint and I messaged him to see if he ever saw my complaint never once heard from him.. I'm will have to file with BBB as I see I'm not the only one that has issues right away.

  Leticia Span
5 months ago
My experience with Byrider was one of the best experiences I had Purchase a vehicle. They were very patient and they're very understand it. My credit is not all that good but I still walked out of there. With a good, reliable vehicle with very little down Payment, thank you again, byrider of Rockford

  Ashley Perkins
4 weeks ago
Durian listened to me as a human and not just a number. He worked so hard to get me into a vehicle! I recommend Durian as your future sales person!

  Samantha Phillips
a month ago
Id like to give a big shout out to Steve! He was so kind and helpful in my search for an SUV. I was able to find one that I love and I m very happy with the whole experience.

  Eve Harker
3 months ago
This is the second time I've worked with these people and they are amazing! Super friendly and helpful and would definitely recommend seeing them when looking for a vehicle

  william richards
5 months ago
Horrible experience with their service department. We bought a car from them and it came with a warranty well we started having problems that were being caused by a bad VVT solenoid. The service department told me I'd have to pay for a complete engine teardown and the warranty wouldn't cover it. I told them it was the VVT and they said to just let the motor blow then it'll be covered. Well went to a mechanic instead $500 later I have 4 new VVTs installed and not a single issue happening. Why would you rather let a motor go bad and replace that which is multiple thousands of dollars instead of fixing the simpler issue causing the problem. Then tell your customer they would have to pay out of pocket for a teardown that wasn't needed. Very unhappy with the service and would give negative stars if at all possible

  Shawna Kerwin
2 years ago
Like so many others, I experienced some recent hardships. Because of that I was left without a car, and was getting extremely predatory financing options from some other financers.I walked into Byrider two hours late and they still kept my appointment. (without power due to a transformer issue) I fully expected to be price gauged, and told that my payments would be way more than I was comfortable with, so imagine my surprise with these guys! The process was seamless. The application was easy. And I was treated with respect and dignity which I appreciate as a single woman shopping for a car.Dave H., Nick and Brian thank you for making the time for me. I will be referring everyone I know to Byrider of Rockford!

  Donte Yancy
3 weeks ago
Went into JD Byrider and was helped by Dave. He was very helpful with me and walked me through the steps. I would recommend JD Byrider

  Erik Amador
2 weeks ago
Great experience left with a great car. Durian was nice salesman.

  Ni'a Roby
a month ago
Super nice people and they make the process simple. I worked with Steve and Heather they were very welcoming

  elissa Vonderheide
6 months ago
Do NOT get a car from them. I had purchased one and within the first year the motor, Trans, and whole suspension and axel had to be replaced. The warranty caps out so they won't cover everything. Their mechanics are the worst. Have the qork checked over because they will forget bolts holding your vehicle together.

  Justyn Boyenga
a month ago
Dave was super helpful through the whole process, great guy and really nice thorough the whole process.

  Teshayla Houston
5 months ago
Didn t give us a car because of credit history but they promote bad credit no credit lol but the byrider in Janesville gave us a car same day.

  Anytime Elegance
9 months ago
They provide great customer service when trying to secure the sale, but it's unfortunate that once the sale has been secured how quickly you become non-existing. I would never refer anyone or do business with them again. The people that are working there are so unprofessional it leaks out in their conversation and appearance.

  Two3Jordy Jor
9 months ago
Janesville didn t have a great Big selection like Rockford. Came in Hopeful and Left Blessed THANK YOU ROCKFORD JD BYRIDER. EVERYONE THERE IS VERY NICE AND WILLING TO HELP Gotta 2014 Ford SUV for only 500$ Down.!