Butitta Brothers Automotive
3 (2)
2233 Charles St J, Rockford, IL 61104
(815) 397-0448
butitta.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
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Jeff Eberle
a year ago
If I could leave a zero star review, I would! The story goes like this.....I took my vehicle in for the a/c making noise in the cabin. I took my car in on Sunday evening for a scheduled Monday appointment. I left my keys with a service tech that working after hours. I called Monday afternoon to see what they found and they said they couldn't find my car. That's because the guy put in the back garage and apparently no one bothered to look. So I had to wait until Tuesday to have it looked at. Then I was told they replaced the idler pulley. I picked up the car and due to my schedule, I wasn't able to get it back in for service for another couple of weeks. They didn't get it fixed the first time. The second time, they replaced the cabin air filter door and the tensioner pulley. I explained to them each time that there is a hissing noise coming from the cabin but they said that they couldn't hear it. NOt SURE HOW IT WASNT HEARD. I picked up the car and it's still making the noise so I took it back right away. They proceeded to tell me that's the first time they heard the noise and that they don't have the equipment to work on my AC. So $600 some later the problem remained, .I had to spend another $1,500 to have it fixed correctly. I wouldn't trust them with any of your vehicle needs!!