Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Shamisha Jackson
a month ago
I rate this place a BIG FAT ZERO. my car was impounded on Saturday, I ended up getting the money later on that day, I call the lady and she was so rude she claimed that she would call me if someone was able to meet me there to get my vehicle never called!! I called back like did you find someone to meet me she says someone was there hours ago!! I said what? That's not what you said. So I asked her could somebody come out there again and she's like your really pushing it and I told her I had to pick up the money. She says you knew you were suppose to have this money hours ago I'm like well ma'm you guys took my car I have no vehicle. She hangs up on me and I still don't have my car. Will be calling the police if they don't release my car to me today I will not be paying a extra 55$ for something that isn't my fault. Seems racist to me too. Big thumbs down
Omar Burwell
a week ago
These people are racist as they come unprofessional, rude, ignorant. The owner son's wife will talk trash to you when you call with concerns about your vehicle or your belongings in inside your vehicle or trunk. Don't use them for your towing purposes or your families. I had my car towed out of my parking lot by my former landlord because someone moved into my apartment my van was already parked on the street right across from the apartment office. Apartment manager could have just got it dropped in front of my van or in the back of it so now I have a formal lawsuit.
Zachary Dulek
4 months ago
Went in for a tire repair bj was able to do it in about 4 mins time after he got back from his road call. His mom behind the desk I'd so nice and friendly. If I ever need work done this is where I'm taking the car from now on.
Ajay Leshae
a year ago
If I could give them 0 stars I absolutely would! DO NOT GO HERE ESP IF YOU ARE BLACK. I HAD TO CALL THE POLICE ON THEM TO GET MY CAR BACK. My car got towed there late Friday they claimed they were closed on the weekends when we spoke on the phone, but when I came today, Monday, they said they were there on Saturday? So they lied about being closed on the weekends to get more money. The lady was very rude from the first time we spoke over the phone. They got upset because I was asking questions about the price because it wasn t adding up to me. Once I spoke up they got irate & said they didn t have to service me & they would keep my car. Seems like a scam to me. They are money hungry, unprofessional, rude & prejudice.
Monte Doran
3 years ago
From roadside assistance towing, they'd took my '03 Impala and made it as new. My two front tires were low and become flattened (even w/ spare). They've went above and beyond my expectations, plus I'm a new customer AND heard/even read these great reviews too! Not to forget, giving me quotes on the estimate pricing of repairs, and once time to pay the bill, confirmed. They're honest, and have a great reputation in what they do BEST, I love their integrity. Never disappointed. An Awesome job 4shO! Thank you!
Michelle bradley
3 years ago
Thank you to the personnel at Docs!!After only a few miles into our road trip our vehicle overheated. Called and went to other repair shops and no one could fit us in. Docs got us in immediately and back on the road in a short period of time. Explained the issues well, reasonable and hospitable! Even got kisses from the beautiful garage pup, and I needed them!!Thanks so very much!!
Nick P
a year ago
They'll always tell you there's nothing wrong and then jack your car up. I've been to other shops after taking my car here and they all said that a certain thing was done wrong or poorly. Then they take an unreasonably long amount of time to even look at your car. I recommend not going here if you have other options available.
William Warf-Martino
3 years ago
A few weeks ago, I went here to have them fix the mass air flow sensor as squirrels had gotten to it. They gave me advice on what to do to repel squirrels and haven t had a problem the squirrels since. I had called several places but pricing combined with current reviews led me to choose Doc s to have the work done. They were quick to order and part and make repair.Fast forward 3 or 4 weeks later, my oil pressure switch failed, so I had my car towed to Doc s. Since I was close to due for an oil change, I went ahead and told Doc s to do that as well. Now my car is up and running just fine.Glad to have found a reliable mechanic. Will go back next time I need a shop to do something.
Jordan
a year ago
My boyfriend and I dropped our car off this morning. (Our car started overheating and smoking) We realized it was the radiator fluid, so we have been putting water in it temporarily and its empty by the end of the day because there is a leak somewhere (CLEARLY). The car gauge does not say it is overheating anymore, but you can clearly see smoke coming out from the vents and the hood. They called us later that day and said that nothing appears wrong with the car and that someone must have simply "spilled a drink on the floor". I am aware that I am not an expert on cars, but WOW! I will not be giving my money to these people and their incompetent "expertise". If you are unable to locate a radiator leak, you might be in the wrong career field! I wish I could give 0 starts, lets be real here.
Chris Merillat
2 years ago
Fantastic customer service. Went the extra mile to diagnose and repair my electrical issue. Extremely accommodating. All around this was the best automotive repair experience I've had in a long time.
Kelly Linda Mcclanahan
2 years ago
Very friendly owners and staff. They are passionate about their work and their ability to be successful in their own business. Very well done, and they have been so great to me. Thank you for taking the time and effort to assist me!
Serena Payne
2 years ago
They took great care of my daughters Toyota Camry and communicated through the entire process. We are grateful for their presence in the Rantoul community
Bill w
8 years ago
This review in not based on service performed at docs it is based on my experience with kathy belcher. On feb 22 2016 kathy called to order a front axle assembly for a 1994 grand cherokee listed as grade A condition on our website, I expressed to Kathy it is grade A based on the year and mileage of the vehicle it came off of it did not mean that it is a brand new 22 year old part. I made her aware the the left side axle boot need to be replaced and that we had pulled to cover and the gears looked good. Kathy placed the order to be shipped by freight truck from michigan to illinois, I let kathy know that my 30 day parts warranty does not cover shipping there or back which is also stated on her reciept, we do not make one dollar on shipping it in fact costs us a little extra to pallet the part and arrange freight. On march 8 2016 kathy calls me and tells me that after installation the customer and discovered that the right side axle seal was leaking, I asked kathy what her shop was looking for ( did they want some shop time back to replace seal). Kathy expressed she would only be happy with a full refund of the part and the shipping I told her that if she wanted a full refund on the part that she would need to ship it back and I would issue a credit for the part no shipping just like I had told her before she ordered it. Kathy then began to describe how bad our part was and accused me of lying to her, Keep in mind that my even with all the negative things she said about my part they still installed it. The seal that may be leaking was not seen by us when we pulled it or by them when they installed it. If we were trying to pull one over on them why would we have made them aware of the ripped left side axle boot. I would of had no problem helping some with shop time to replace the axle seal to help them as well as there customer out, At the same time some responsibility lies on them to inspect and possibly replace seals that were not meant to last a lifetime that is why they are replaceable. We did not lie or misrepresent our part and I am not accusing them of lying to me. It would have been nice to deal with this so everyone can win in some way. To instantly hop on social media and bash any company before taking all of the proper and adult steps is hard for me to understand, I would still be willing to help with some of the shop time and solve this problem fairly for everyone involved. Our company is Dorr auto salvage based in Dorr MI, I stand behind our policy and actions. Once again this review has nothing to do with the work they do there as I cannot speak to that, only my experience with kathy.
Kishan Sharma
a year ago
Everything you need in your car repair that's the place to go I give 5 star cheaper then others auto shop honest people work here
David Hayes
6 months ago
Great service. Competitive prices
Mary A
8 years ago
They rescued me when my car died at a rest stop. Delightful to work with! Very professional! HIGHLY recommend!!
Tammy Cordes
a year ago
Brad fixed my daughter's car ! Great job and reasonable
Mia Luyando
a year ago
Brad is amazing! Wouldn t go anywhere else. Thank you!
K Paudel
10 months ago
The best place to go on your auto repair shop
Matthew Hunter
5 years ago
Cathy and Doc are awesome! Docs auto service is a great trustworthy family owned business!
Sheri Lukemire
2 years ago
I have used Docs for years, I moved away, came back and they were my first automotive repair call.
Cheryl Prater
a year ago
Best roadside assistance ever!!!! Very professional. Recommend highly!!!!
Will Robinson
6 years ago
Had a broken exhaust bolt my truck was very noisy took it in they got it done very quickly very pleased with their work
Compy
3 years ago
Very friendly and considerate. Also, I'm loving the dog in the office.
John Adamson
5 years ago
Made me wait two hour for a tow so they can get night time rates not happy
Mark Owen
6 years ago
Auto Repair at fair and reasonable prices. These people know what there doing!
Dale Sauls
2 years ago
Great people very knowledgeable would highly recommend them
Lexie Cribbett
a year ago
Very unprofessional, if you can, LITERALLY go anywhere else
Mary Sutherlin
6 years ago
They always go the extra mile. Just what you want....people you can trust!
Lisa Guzman
7 years ago
Always quick and they offer great service!