Princeton Chevrolet GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tracy Nusser
2 weeks ago
Phenomenal service! I was recently driving through the area and my check engine light came on. The service department got me in right away and fixed the issue. We got back on the road and made it safely home without any further issue.

  Adam
2 months ago
Called to set up an appointment for an alignment and asked to make sure that they could do it on my specific vehicle which they claimed they could. I'd just put new tires and a leveling kit on it and wanted to make sure everything was dialed even though the truck was driving fine. I dropped my truck off around 830 which was supposed to take a max of a few hrs or so which ended up taking the entire day (they couldn't seem to do the work). After some phone calls back and forth throughout the day it was clear this dealership had no clue what they were doing with my brand of vehicle. I was told that the truck was pulled out and ready but I couldn't drive it because Now the alignment was extremely off. They ended up taking it back in again but never called me back. I ended up having to call to get my truck back it was the end of the day and I'd been without a vehicle for the entire time they had it and wanted my truck back. so I get my truck I drive home and the alignment is so bad the truck is almostnot drivable now to the point where it'sdangerous. The steering wheel is crookedit pulls to the right and the front end pullsand darts back and forth.. Undrivable onthe highway at all. So I wait the weekendobviously they're closed so I call all dayMonday from the time they open to thetime they close could not speak to aManager..I left messages still can'tspeak to anybody. I call almost the wholeday Tuesday still no manager will take myphone call mind you I have not spoken toa manager at all since I picked my truckup. I spoke to the guy at the desk at theservice department (nice guy) says he should be theone who speaks to the manager becauseit's going to come back on him anyhow. Isaid I just want a refund so I can take mytruck somewhere to get it fixed properlybecause I can't even hardly drive it now. Several days later from the time I took my vehicle in I left a review and would you guess I got a call back. The service manager stated he wanted to try to fix it even though I wasn't interested I'd already had enough I wanted a refund. Well I ended up taking it back in the next day and they gave me a loaner. Needless to say the manager said he couldn't do it and made the truck "drivable". Was trying to blame why they couldn't do it on a leveling kit which was ridiculous the truck is completely factory besides this and drove fine when I took it in. Then proceeds to bring up because I left a review explaining my experience he wasn't interested in rectifying this any longer (I just wanted a refund). Well I told him that I took my review down just before I brought my vehicle back in hoping they might by chance straighten everything out..to which he says "oh OK well if you figure out the issue" I'll put it back on the machine again. I'm the one out 150 dollars, I literally gave away money for nothing. I ended up taking my truck to another place for half the price 1 hour later and everything is fixed, nothing wrong with my vehicle.I'd also like to add that the drivers side tie rod wasn't even tight when the new shop put it on their lift.

  Eric Baker
a year ago
Awesome people to deal with when buying a vehicle. My wife and I have now bought 2 vehicles from them and couldn't be happier!! Sales representative Matt Manning was great threw out the entire process. He was fast and on the ball about the vehicles history and past ownership. Would definitely refer friends and family to them.

  Robert Law
4 months ago
Princeton Chevy Dealership exemplifies a stellar combination of top-notch service, exceptional quality, and unwavering professionalism. From the moment I stepped onto the premises, the staff demonstrated a commitment to customer satisfaction that left a lasting impression. The dealership's team went above and beyond to ensure a seamless and enjoyable car-buying experience, providing valuable insights and guidance without any pressure. The quality of their vehicles was evident, showcasing a range of meticulously maintained and reliable options. What truly set Princeton Chevy apart was the professionalism of their staff knowledgeable, courteous, and dedicated to addressing every query with precision. Overall, Princeton Chevy Dealership sets a benchmark for excellence in the automotive industry, making it a commendable choice for those seeking a reliable and customer-centric dealership experience.

  gracie Krus
3 months ago
Fist time getting an oil change here. Was a remarkable experience. Luci in service was extremely helpful when scheduling dealing with my own hectic schedules. They boys were so fast with it I was in and out under 30 minutes. 10/10 recommend.

  Tom Jagers
a year ago
Great overall experience! Salesman Dustin Williams took the time to answer all my questions and provided valuable information to help me understand all the features of my new Camaro. Dealership didn t up charge the vehicle s sticker price like many other dealerships and gave me a fair value for my trade.

  Mike Stanley
a month ago
I m from out of state. My 2018 GMC Sierra had an issue in the front end. Heather in Service was phenomenal. She hooked me up with Shane s Towing (Super Good People Also). Got my truck in the Service right away, I was back on the road in under 90 minutes! Everyone in service department are absolutely exceptional people.Explained everything to me thoroughly! I highly recommend Princeton Chevy-GMC! If you ve ever had breakdown on a Road Trip and everything gels together to get you back on the road, I m sure you agree, it s a Blessing.Thanks and a Hat-Tip to Heather and ALL the genuinely kind, knowledgeable and efficient team players at Princeton Chevrolet-GMC!

  Trippy CHICK
2 months ago
Usually a good experience. This time not so much. Did oil change and diagnostics on a 300. Charged me 216.. I normally wouldn't be mad except the diagnostic was wrong and they wanted to charge me (500$)to replace a part that only needed tightened. Could have discounted the diagnostic. Lost two customers over this. We took it to a different shop thank god.

  shay sutherland
a year ago
I had a really good experience. This is my second vehicle from Piehls and they never disappoint. The staff is very helpful, ready to answer any question you have, and helps you find what vehicle will best fit your needs. Ask for Chris! He sold me my 2022 Chevy Equinox. Would highly recommend!

  Amanda Fusinato
4 months ago
My daughter needed a new car. I found one online and headed over. Dustin Williams is the best Sales Professional I have ever worked with. Princeton Chevy made car buying EASY!

  Maria House
11 months ago
My husband and I purchased a Chevy Traverse and were very pleased with Sales Rep Matt Manning. He explained features of car and answered our questions that we asked. We were very comfortable with the service we received and everyone was very friendly.

  Jenni DeRubeis
2 years ago
I had a wonderful experience workingwith Piehl Motors!! I had in mind and Iwas very picky. I had visited numerousother dealerships and nobody wasable to stay in my price range or findme what I had wanted. John andShaun were awesome to work withbeing very understanding to my wantsfor my car purchase! I would highlyrecommend working with Piehl motorsand putting your trust in them withfinding your dream vehicle like I did!!!Thank You to everyone that assistedwith my needs and finding my dreamcar!!Like

  Sabrina Dennis
a month ago
Always have excellent service. Friendly staff! Bought my first car here back in September and had a great first car buying experience!

  Amanda Beyer
3 months ago
Love my new car , they went above and beyond to make it happen .

  Laraina Wempe
a year ago
Great experience! Dustin is awesome. He had everything ready to make it a quick and easy process. Was done in time to surprise my daughter by picking her up from school in her new (used) car. She absolutely loves it. Highly recommend Princeton Chevrolet and Dustin Williams.

  Jace Rediger
4 months ago
This dealership provided an excellent buying experience! Friendly salesmen and quality facilities. They made the buying experience easy and gave me a great feeling that I purchased from a trustworthy seller.

  Douglas Rapp
5 months ago
I was visiting from North Carolina and unexpectedly had serious car issues. Scott Whitlock in the Service Department was an absolute pleasure to work with. Also the guys in the back getting their hands dirty were quick and efficient getting us safely back on the road. I d definitely recommend them to anyone that needs help. Thank you!

  Raelene Newcomer
4 months ago
ROB, Dan, and Chelsea did an amazing job at making my experience a great one in buying my Trailblazer. I would highly recommend my family and friend buy thier next vehicle from Princeton Chevy.

  LaVonne Wengstrom
6 months ago
I had a good experience with the team there. They were very straightforward and did not play games. We had such a good experience shopping for a car for my daughter that we all ended up buying cars that day. Me, my husband and my daughter!Thank you for making the experience so easy!

  Nancy Uranich
4 months ago
We really liked our experience buying our Bolt. We did a lot of research and Dustin and Dan were very respectful of our knowledge. Extremely pleased and we love our Bolt EUV.

  Jo Ellen Fuller
3 months ago
People are great but, when an appointment is scheduled I wish they would tell you how long it will take. Our last appointment took 4 hours. Yes a loner was given but for people over 70 a Malibu isn t a comfortable car to get in and out of when you brought in a truck. Give times or similar vehicle so arrangements can be made.

  Kyndra Tower
a month ago
They didn't actually check my tire depth. They are new and you told me they were low and needed looked at. Just like last time I had my oil change done. I replaced them after last oil change and have driven less then 4k miles.

  Amanda Fox
a year ago
Bought my new Chevy Trax from them. Great service and friendly staff. Made the process easy. Be sure to check out what deals they have going on. We got some free oil changes. Go see Big John today!!

  Steve Bucknam
a year ago
I worked with John Bresley at Princeton Chevy to find a car that met my needs. John was thorough, explained everything, and made me feel understood. Even though my budget was low, John took his time and made sure I had what I needed! Highly recommend!

  Patrick Cimino
4 months ago
Kelly was awesome sales person. I drove her nuts. Very pleased there was no hidden fees, unlike gm dealership in Rockford.

  JJ S
6 months ago
My experience was great with big John!! Customer service was great!! I was in an out an got a great deal an a nice truck!! Thanks BIG JOHN!!

  Mark Frank
4 months ago
Lucy is a great Service Advisor, she listens and to you, amd is very friendly! Three mechanics and Scott, the other Service Advisor all spoke and were friendly as well.

  Alan Sommers
2 months ago
Matt was great to deal with. Nice selection of cars. Very simple and quick sales process.

  Martha Hoffman
3 months ago
We recently purchased a farm truck from this dealership and had a good experience. Dustin Williams was our salesperson and he was helpful and knowledgeable as we went through the process.

  A S
2 years ago
I was looking for a new Traverse over the weekend. I found one at Piehl Motors online. I called Dustin Monday morning to check availability. He said he would get it out so I could look at it. While I did so, they valued my trade. Within a very reasonable time, I drove off in my first new vehicle!